TeamViewer ONE vs GroupMe

Zoho Assist

Slack

Supremo Remote Desktop 

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Access Controls/Permissions

Remote Monitoring & Management

File Sharing

Chat/Messaging

Collaboration Tools

Session Recording

Session Transfer

Surveys & Feedback

Real-Time Notifications

Unattended Access

Reviews for TeamViewer come from a wide variety of industries, including Information Technology and Services (13% of reviewers), Computer Software (10%), and Marketing and Advertising (4%). The most frequent use case for TeamViewer cited by reviewers is remote support (61% of reviewers).

Users and use cases

Reviewers appreciate TeamViewer’s free version for personal use and its flexible pricing options, which they say help reduce IT costs. However, some reviewers find paid plans expensive and report frustration with subscriptions, auto-renewals, and limited free features.

Value for money

The TeamViewer integrations most frequently cited by reviewers are: AnyDesk (a remote desktop product rated 4.2 out of 5 for its integration with TeamViewer) and Microsoft Outlook (an email management product, 4.9).

Integrations

TeamViewer is a remote support tool with key features that include remote access and control, access permissions, screen-sharing, file transfer, mobile device support, and more.

Proprietary

TeamViewer ONE

Windows

Web-based

Linux

iPad

Android

iPhone

Chromebook

TeamViewer Remote Access

TeamViewer Business

TeamViewer Premium

TeamViewer Corporate

TeamViewer Tensor

IT Service Desk Analyst

TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed.

Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app.

Chief Wizard

I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.

Software Developer

TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device;

Logistics Manager

The ability to access my company computer at home, allowing me to control numerous systems that are on my desk top computer.

IT Manager

It was a sleek, reliable tool, sitting in the corner somewhere and let me to connect with any resource just by double click on the name. IF (And it is a very big IF) I needed any details, i could call them up through 'Properties' Now it is a huge monster half-screen size with tons of unneeded information, icons and whatnot.

Director of Marketing

The ability to remote into our clients' and partners' trusted units allowed us to fix and manage devices remotely and effectively.

Projektant

What I like most about Team Viewer is how it handles connecting to users, the speed of work on the user's computer, and the security of the connection.

President

I started using Teamviewer to be able to access my business server from home to be able to do work in the evening.

Product Owner

It has all the features you need, and the end to end encryption is impressive. If your company already has RDP, you will need to convince them that TeamViewer is worth the extra spend, which if you supporting other operating systems, it certainly is.

Owner

I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy.   If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else.

Manager

Can't use in more computers, can only register 3 devices. If a device fails or gets replaced, need to register another and have a very limited quantity.

At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments.

Sales representatives

Had a couple of crashes on the app and while using it getting access on my other devices and I need to write something on the chat I was not able to switch between the apps.

Community Manager

With TeamViewer, I can quickly access their machines to fix bugs, set up test servers, or show build adjustments in real time.

Features like file transfer, chat and session recording make it a powerful tool for remote access.

I like the black screen feature that allows me to perform my work without the customer watching secret or confidential information.

Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful.

The new interface is a mess, with missing funtionality in basics, including things like sorting all devices by group.

Production Flow Controller

I do file uploads and refreshing data sheets of adding new SKU's into both sites, Auckland and Wellington.

IT Support Specialist II

The functionality for the most part is pretty basic compared to other platforms out there, however it does everything required for day to day troubleshooting as long as the connection/services don't randomly break and need the remote management side reconfigured.

Bureau owner

I have my data capturer using Zoho due to the fact that I have only one license for multiple connections.  

Owner Accountant

It allows me to not only get the work done in my client's computer but also train the client as I go.

General Manager

We have found TeamViewer to be a multinational, multilingual platform that enables seamless file and data transfer.

It is a great tool for screen sharing remotely and gives access for the remotely access and gain control of the screen

I can connect very easy with 1 click  to my office computers, from any where on the world, while I travel is like I am at my office all the time

I am fortunate to have a good internet connection there and Teamviewer now allows me to manage and operate my business 900 miles away from it.

UR nurse

TeamViewer is extremely useful for remote employees working from company computers that are expected to come across technical issues and need assistance

Doesn't work on Raspberry OS (on Raspberry Pi 5 device): it is installed successfully but I can't connect to my Pi device.

Volunteer

TeamViewer is usually stable, but can sometimes stop running in the background on remote linux PCs (Zorin 18 OS specifically) when the local network is unstable.

Getting access on all my laptop or pc while being somewhere else or able to take remotely over to control my software.

All over the small bugs for my usage, I think this app helped me out to control and get easy access all over my devices.

Security Project Engineer

Some security concerns exist for connection passwords and static Device IDs based on the system that could lead to a compromised device, but hardening methods have improved significantly.

System Architect

Teamviewer T&C states you need to advise them in writing.   If you don't they take it to a debtcollector with huge collection fees.  

Graphic designer

Needs a reliable internet connection to work properly and can be costly for companies with multiple users or extensive remote support needs.

Sr. Analyst

The platform offer good capabilities for remote sharing and is also a popular choice among masses for the same. If we have good connectivity, the remote sharing session goes seamless.

Managing director

I have a problem with the latest version of TeamViewer, because it takes too long to connect with my desktop or server.  

Project Manager

I believe that in the last five years or more, TeamViewer is for me the first choice to use in order to remotely connect to other PC and provide assistance, both in personal use mode (my mom, my dad...) as well as at work for customer support inside the company.

Admin

that sometimes it causes connection issues and gives hard time to connect to different devices and makes it unreliable

Zorin 18 is a relatively new release and that might have introduced some unforseen issues, possibly also related to an unstable WiFi netwrok yet to be replaced soon.

Deputy Director - User Support Services

TeamViewer has been a useful tool to our team, as even with a small team, we are able to assist multiple users at any given time, unlike before, where technicians had to visit users to resolve issues.

autist

Remote Access and Control: TeamViewer allows you to access and control remote computers or mobile devices as if you were physically present at them.

Try working with their support...they simply stand behind their statements even though they can provide no documentation, etc to support their position....

Technical Support Specialist

Some of the cons of TeamViewer Remote includes cost for business use for commercial purposes, fast stable internet connection is required, security updates are frequent and compatibility requirements.

There have been several occassions where I could not access remote hst and had to use a different remote access software.

Office manager

TeamViewer makes it easy to connect with remote support for our many tech companies to keep our software running smoothly

I tried to connect using the Raspberry Pi's IP address from a Windows 10 Pro-based notebook.

The confusion for me and the complexity of the migration from the old to new version of the TeamViewer

Director of IT

It doesn't allow me to schedule installs, or retry amounts, so I just have to resend the command and hope that it works.

Cross-platform Compatibility: TeamViewer Remote supports a wide range of operating systems including Windows, macOS, Linux, iOS, and Android.

Remote Access

Connection

Pricing

File Transfer

Installation

Screen Control

Security and Access Control

Bugs and Issues

Screen Sharing

Reviewers highlight TeamViewer’s screen sharing as seamless, high-quality, and easy to use, making real-time collaboration, troubleshooting, and training efficient. Users report that TeamViewer’s screen sharing works well even with low bandwidth and provides clear visuals for both technical and non-technical users. They find the screen sharing aspect helpful for remote presentations, live demonstrations, and IT support. Some mention that integrations with other platforms and capabilities like whiteboarding and screen recording further enhance the TeamViewer screen sharing experience. Of the 362 TeamViewer users who gave detailed accounts of their use of Screen Sharing, 93% rated this feature as important or highly important.

Internet Connection

Noticeable lag and latency issues

Review

Unfortunately the software leaves something to be desired because there are times that they have some lags, where the screen freezes at times and navigation is a little slow.

70% of reviewers feel negative about TeamViewer’s lag and latency. Reviewers indicate that remote sessions can suffer from delays, screen freezes, and slow response times, especially with large files or video playback. Users say lag becomes more pronounced with longer sessions, lower-end devices, or unstable internet connections. Some reviewers find that these issues make precise tasks difficult and increase the risk of mistakes. They mention that both the host and client require strong internet speeds to minimize lag, and even then, occasional disruptions persist. Users report frustration when lag interrupts critical work or support tasks.

Resource-heavy and slow performance

Web Designer and Business Owner

Teamviewer slow down the functioning of computers with low processing speed and low storage space.

37% of reviewers feel negative about TeamViewer’s performance and speed. Reviewers indicate that the software can be demanding on CPU and RAM, especially on older or lower-end devices. Users say TeamViewer may slow down computers, cause high resource usage, and lead to sluggish operation during remote sessions. Some reviewers report that the application is slow to start, experiences occasional crashes, or causes other programs to lag. They mention that graphic-intensive tasks and large file transfers exacerbate these issues. Users find that performance problems can hinder productivity and make remote support less efficient.

Dependence on strong internet connection

58% of reviewers feel negative about TeamViewer’s reliance on internet connectivity. Users say a stable, high-speed connection is essential for smooth operation, as slow or unreliable internet leads to dropped sessions, blurry screens, and delayed actions. Reviewers report that remote access and file transfers become problematic with low bandwidth, and some features may not work at all. They indicate that performance degrades significantly in areas with poor connectivity, affecting both business and personal use. Some users find this dependence limits the software’s effectiveness for teams or clients in regions with inconsistent internet.

Unstable and interrupted connections

44% of reviewers feel negative about TeamViewer’s connection stability. Users report frequent disconnections, timeouts, and difficulties reconnecting during remote sessions. Reviewers say that connection drops can interrupt important work, require session restarts, and sometimes lead to data loss or incomplete tasks. Some users mention issues with device compatibility, forced updates, and limitations on simultaneous connections. They indicate that network fluctuations or software version mismatches can further impact reliability. Users find these interruptions particularly problematic for business-critical support or when working with clients who expect seamless remote assistance.

High cost and licensing frustrations

So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription.   As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this.   Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.

Engineer

However when trying to cancel the service it is next to impossible to find that option, when i wrote to request a cancellation the TeamViewer team quoted conditions from their EULA, refused to cancel our service, were inflexible at discussing an exit option and enforced that we must pay another full 365 days of service.

54% of reviewers feel negative about TeamViewer’s pricing and licensing. Reviewers say the subscription fees are expensive, especially for small businesses or occasional users. Users report frustration with the auto-renewal policy, complicated cancellation process, and lack of flexibility between license versions. Some reviewers mention that free usage is limited and often incorrectly flagged as commercial, forcing them to upgrade. They indicate that version incompatibility between devices requires frequent updates or additional purchases. Users feel the cost is hard to justify compared to alternatives, and the licensing model creates barriers for long-term use.

Significant time and cost savings

Director

TeamViewer makes it easy for me to get more work done from anywhere and saves me the trip back to the office for that one little thing that can't wait till tomorrow.

98% of reviewers feel positive about TeamViewer’s time saving capabilities. Reviewers appreciate being able to resolve issues remotely, which eliminates the need for travel and reduces downtime. They indicate that remote access allows for instant troubleshooting, quick file retrieval, and efficient support, saving both time and money. Users say the software streamlines workflows, minimizes unnecessary emails or calls, and enables multitasking. Some reviewers find that it reduces stress and increases productivity, especially for IT support and distributed teams. They value the ability to help colleagues or family members without being physically present, making daily operations smoother.

Enhanced remote team collaboration

DIrector

One of the key advantages of using TeamViewer Meeting is that it allows me to easily collaborate with our team members, regardless of their location.

95% of reviewers feel positive about TeamViewer’s team collaboration features. Users say the platform enables seamless cooperation among geographically dispersed teams, allowing for real-time support, training, and meetings. Reviewers appreciate the ability to solve technical issues, share knowledge, and manage projects together, regardless of location. They find that TeamViewer fosters communication, helps with onboarding and training, and supports both business and educational collaboration. Some users report that it keeps teams connected during remote work or travel, making it easier to coordinate tasks and maintain productivity across different time zones.

Quick and simple setup process

Owner/Producer

I love how easy it is to walk someone through to setup TeamViewer on their machines so we can provide support.

It's very simple to set up for not so much tech-savvy people which makes TeamViewer a great help and support tool.

94% of reviewers feel positive about TeamViewer’s setup process. Reviewers appreciate that installation is straightforward and requires minimal configuration, even for those with limited technical skills. They indicate that the software is easy to deploy across multiple devices and operating systems, with clear instructions and helpful documentation. Users say setup can be completed in minutes, allowing immediate access and support. Some reviewers highlight that guiding others through installation is simple, making it ideal for both personal and business use. They value the hassle-free experience, especially when compared to more complex alternatives.

Versatile and secure screen sharing

An excellent option to share screens and work as a team, from any computer, whether desktop or laptop, even from mobile devices, it allows us to have full access to our files and makes it very easy to have everything under control.

Senior Quality Engineer

A very powerful tool for sharing screen and  controlling others desktop through their permissions with a variety of features to help accomplish the mission if the others have some issues and also it allows users to use it in a good connection and traffic of the network

94% of reviewers feel positive about TeamViewer’s screen sharing capabilities. Users say the software offers reliable, user-friendly screen sharing for presentations, troubleshooting, and collaboration. Reviewers appreciate being able to share specific windows or entire desktops, transfer files, and communicate via chat or audio during sessions. They indicate that the feature is valuable for remote support, knowledge sharing, and visual demonstrations. Some users mention that screen sharing works across various devices, including mobile, and supports secure connections. They find the tool especially useful for IT support, training, and team meetings.

Freelancers

Small Business

Large Enterprises

Mid-size Business

TeamViewer

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

GroupMe is a group chat application that allows users to connect with all the groups. It provides features like group chats, events, polls, AI assistance, calling, and SMS-only messaging.

Mobile Access

Calendar Management

Video Conferencing

Reviews for GroupMe come from a wide variety of industries, including health, wellness and fitness (8% of reviewers), religious institutions (7%), and hospital & health care (7%). The most frequent use case for GroupMe cited by reviewers is team communication (100% of reviewers).

GroupMe is a team communication tool offering key features such as mobile access, alerts/notifications, and real-time chat, among others.

GroupMe

Practice Manager

Our different departments as well as our team as a whole are able to post communications and announcements easily with easy notification features.

I can also add polls, calendar events, tag people and add them by email or phone number to the group.

Assistant Director

The ability to mute all notifications at once, seamless ability to tag others in messages, ability to make subgroups

Software Engineer

You can send messages in the main group channel or even create separate chats for different people in a GroupMe to send messages pertinent to certain individuals.

The web interface previously allowed for multiple group chats to be displayed in one browser window.

Realtor

GroupMe is a dependable, no-frills group messaging tool that keeps communication simple and organized.

Direct messages are also available without having to exchange or keep personal cell phone numbers of every team member.

Tier III Technician

It's perfect for large groups, easy to use and has a good amount of features including, gifs, location, file/photo attachments and emojis.

However, it lack good media quality for attachments and there are security issues.

Business Analyst

Solid tool for managing large group conversations, but the interface feels outdated, and functionality is limited compared to modern alternatives like Slack.

Office Manager

What I like most about GroupMe is being able to notify my team of any changes to the schedule, if someone is running late, if an incident occurs, etc.

TeamViewer ONE vs GroupMe Comparison (2026)

TeamViewer ONE

GroupMe

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives