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Remote Support Software

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ConnectWise ScreenConnect logo

ConnectWise ScreenConnect


Remote meeting platform for resolving customers' queries

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Fully functional remote support. ConnectWise Control gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

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FixMe.IT logo



Remote Support Software That Always Works

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Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

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Splashtop logo



Remote access for professionals, teams, and individuals.

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Splashtop Business Access is a cloud-based remote access solution which assists professionals and teams with session recording, file sharing & data compliance. Its key features include connection logging, account management, computer grouping, device authentication, multi-monitor support, & more.

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NinjaOne logo



The Easiest-to-Use Unified IT Operations Solution

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NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

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RemotePC logo



Remote Access for Consumers, SMBs, and Enterprises

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RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

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TurboMeeting logo



Web conferencing and remote support software

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TurboMeeting is a web conferencing software designed to help small to medium-sized businesses manage and schedule interactive meetings with teams across multiple locations. Users can send invitations via Microsoft Outlook calendar or send IMs with prefilled meeting details.

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dualmon logo



Remote support and device access management solution

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dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

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GoTo Resolve logo

GoTo Resolve


All-in-one IT support

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Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

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Slack logo



A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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TeamViewer logo



Remote support, remote access & online meetings software

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TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

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Webex logo



One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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Freshdesk logo



Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Remote Support logo

Remote Support


Secure remote access software

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BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

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AnyDesk logo



Remote desktop software

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AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

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Wrike logo



Manage your projects from start to finish with Wrike

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Streamline your remote support with powerful work management from Wrike. Use customized request forms to auto-assign tasks, review work, solve issues in real-time, and showcase your support team's success with built-in, automated reporting tools.

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Join.Me logo



Online conferencing and meeting tool

learn more is an online conferencing and meeting tool that lets multiple people from multiple locations connect with each other at the same time.

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Zoho Assist logo

Zoho Assist


Instant Remote Support. Unattended Remote Access.

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Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

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ISL Light logo

ISL Light


Remote support software & unattended remote access

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Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

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Zoho Meeting logo

Zoho Meeting


Web conferencing tool to host online meetings and webinars.

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Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

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GoToMyPC logo



Remote support management solution

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GoToMyPC is a remote access solution for connecting with remote desktops, which allows users to access, manage & transfer files, data and applications. It includes AES encryption, dual passwords & end-to-end authentication, which provide secure access to hosts & clients across multiple devices.

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Supremo Remote Desktop  logo

Supremo Remote Desktop


Remote assistance, IT professionals, System administrators

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SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

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Freshservice logo



A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

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JIRA Service Management logo

JIRA Service Management


The only ITSM solution built on the Jira platform

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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

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SysAid logo



Automate IT tasks and workflows with SysAid's ITSM solution

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Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration.

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Atera logo



Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

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Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

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Here's what we'll cover:

Buyers Guide

Remote Support

Malware attacks, application crashes, failed log-ins, and malfunctioning ports are a few of the issues that restrict an IT system from functioning properly. While you may have a support team online round the clock, every  issue may not be resolvable over a phone call or chat. And sending your technicians to the client location every time there’s an issue isn’t a viable option either.

Remote support software helps you resolve client IT issues from anywhere in the world. In this guide, we discuss important things about remote support software to help you make informed purchase decisions. Here’s what we’ll cover:

What is remote support software?

Remote support software is a tool that helps IT professionals and administrators access client devices remotely to resolve technical issues and provide maintenance support.

Remote support software allows technicians to take control of client devices, install updates and new applications, and troubleshoot issues. It allows them to quickly solve issues without having to be physically present at the client location.

What are the deployment options for remote support software?

Remote support software can either be hosted on a third-party cloud or on-premise. In this section, we discuss these two types.

  • Cloud-based software: Cloud-based solutions are hosted on vendors’ or on any other third-party’s servers. This allows you to start using the software right away, without any additional hardware investment. You can access the software from anywhere using the Internet. The vendor helps you with the set up or training as required; almost all security concerns and updates are also the onus of the software vendor. 

  • On-premise software: On-premise remote support solutions require complex configuration and IT knowledge. They also tend to be more expensive, upfront, compared to cloud-based tools due to the hardware investments required. You’ll need a dedicated IT team to operate and maintain the software. However, this option gives greater control over your data. 

Key questions to ask a vendor: Do features offered in both cloud-based and on-premise versions work in the same manner? What are the hardware requirements if I opt for the on-premise deployment model?

What are some common features of remote support software?

There are some basic features that go into a remote support tool to allow you to access client devices remotely.

Unattended remote access and control: The feature allows you to connect and take control of remote, trusted devices without user supervision or intervention. It lets you access the different files, folders, and drives on a system and make necessary changes or updates.

Remote access support in Zoho Assist

Remote access support option in Zoho Assist

Dashboard: Dashboards provide you with real-time updates about the number of ongoing sessions, performance of different devices, open tickets, etc.

Dashboard feature in NinjaRMM

Dashboard in NinjaRMM

File sharing: It allows you to securely transmit documents and application files to client systems for solving issues. It also lets you define permissions for relevant files and directories.

File transfer option in Zoho Assist

File transfer option in Zoho Assist

Multi-monitor navigation: The software helps you work on multiple screens on a remote system. You can connect and work on two or more screens simultaneously without having to toggle between configurations.

Multi-monitor navigation in

Multi-monitor navigation in FixMe.IT

Screen sharing: Screen sharing options allow you to share client screens with other IT executives/technicians if needed. The feature also lets you add annotations such as shapes or text to highlight areas on a screen.

Screen sharing function in ConnectWise Control

Screen sharing function in ConnectWise Control

Chat/messaging: Chat function within the software helps IT executives communicate (such as instructions and resolution confirmation) with clients while working on resolving their issues. 

Messaging function in ConnectWise Control

Messaging function in ConnectWise Control

Audit logs and reports: The feature helps track and report every remote-support session for compliance purposes. 

Reports in Zoho Assist

Reports in Zoho Assist (Source)

Security: Communications with remote desktops or servers are encrypted with end-to-end Secure Socket Layer (SSL) or 256-bit AES encryption. Additional security features such as authentication and automatic timeout of idle sessions are also used.

Security settings in Zoho Assist

Security settings in Zoho Assist (Source)

When choosing a software product, ensure that it fits into your existing IT environment through integrations with other tools, such as active directory, password managers, and security information and event management (SIEM) software.

Key questions to ask a vendor: What other features do you offer? Are you planning to add more features?

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Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations; they’ve been obtained from sources believed to be reliable at the time of publication.