TeamViewer Pricing, Features, Reviews & Alternatives

TeamViewer

Remote support, remote access & online meetings software

4.62/5 (7,932 reviews)

TeamViewer overview

What is TeamViewer?

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.
www.teamviewer.com

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, China, Germany and 3 other markets, India, Japan, United Kingdom

Supported languages

English, Polish, Korean, Italian, Indonesian and 17 other languages, Chinese (Simplified), Dutch, Ukrainian, Japanese, Hebrew, Danish, French, German, Turkish, Chinese (Traditional), Czech, Arabic, Spanish, Hungarian, Portuguese, Russian, Swedish
TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote ControlTeamViewer 12 is Here!TeamViewer screenshot: Online-Meetings with TeamViewerTeamViewer screenshot: Access unattended devices any time with the TeamViewer HostTeamViewer screenshot: Connect to people and devices with the TeamViewer Computers and Contacts listTeamViewer screenshot: Join meetings without installing software with the TeamViewer QuickJoinTeamViewer screenshot: Receive support without installing with the TeamViewer QuickSupportTeamViewer 12 - Simply Better

TeamViewer user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.6
  4.3
Luis Daniel R.

An essential asset for your team

Used weekly for 2+ years
Reviewed 2019-12-24
Review Source: Capterra

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pros
You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Cons
The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Arslan U.

Teamviewer a feature rich desktop sharing tool

Used weekly for 2+ years
Reviewed 2021-04-16
Review Source: Capterra

My overall experience with TeamViewer is good. Although there have been some hiccups recently while using it regarding the frequent disconnections and performance lags on slower networks.

Pros
Teamviewer is a very feature-rich solution for screen sharing and meeting purposes. during a session, you have all the tools at your hand that you might need in a session. There is a text chat area, voice call options, screen sharing, file sharing, switch sides by a single click, on-screen drawing, etc. And above all; 95% of the time its tool are pretty much quality assured and work as they are expected.

Cons
TeamViewer is quite a costly solution when you go for paid or business solutions. Secondly, it's a little bit heavy on network traffic and can have issues with low-speed connections or the ones that are not stable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Alison W.

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

Used occasionally for 1-2 years
Reviewed 2017-11-16
Review Source: Capterra

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros
I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons
There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Cheikh B.

TeamViewer The best

Used weekly for 1-2 years
Reviewed 2021-01-20
Review Source: Capterra

TeamViewer allows me to earn money without having to travel as a freelancer.

Pros
TeamViewer is excellent software, as it allows us to transfer files quickly and privately with a high level of security. With TeamViewer, working remotely has become child's play, because you have remote access that allows you to monitor systems, networks, etc... On Windows and Linux. TeamViewer also gives you the possibility to correspond with colleagues during online meetings. The user interface of TeamViewer is also simple for the use of new software. Installations and updates can be carried out without any problems with a single click. When travelling with TeamViewer, you can use your Android devices, making it easy and convenient to be in contact with the target computer. With TeamViewer you can not only share your screen, but also access your entire computer. In short, TeamViewer is an excellent software compatible on mobile and Pc devices.

Cons
I think it's a good software overall but I find that TeamViewer is very slow when it comes to transferring large files. The other aspect is voice calls really, they are not at their best. The improvement will make a good deal. Finally, without a connection there is no possibility to control or access other devices in our own network.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Muhammad Ashhar H.

One of few top softwares for taking remote sessions

Used occasionally for 2+ years
Reviewed 2021-02-05
Review Source: Capterra

Overall, its ease of mind to use it rather than its competitors like zoom and cisco webex. It runs smoother and hassle free.

Pros
Following are the features which I like 1. Ease of using shortcuts, in other remote meeting softwares shortcuts are a problem always. 2. It runs fast without a delay and also light on system resources. 3. You can leave it unattended for longer period of time.

Cons
I don't know its me or it happens with everyone that there no support for audio in it. I mean we can't talk to each other which taking the remote session. For this we have to establish a zoom meeting and do everything through teamviewer. Also they could add a feature like any desk that it remembers the last connections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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TeamViewer pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Single User: $49.00/month for one seat and one session
Multi User: $99.00/month for multiple seats and one session
For Teams: $199.00/month for multiple seats and three sessions

TeamViewer features

API
Alerts / Escalation
Alerts/Notifications
Chat/Messaging
Live Chat
Mobile Access
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback

Activity Dashboard (158 other apps)
Call Center Management (139 other apps)
Customizable Branding (209 other apps)
Email Management (150 other apps)
Knowledge Base Management (178 other apps)
Multi-Channel Communication (189 other apps)
Queue Management (134 other apps)
Self Service Portal (156 other apps)
Support Ticket Management (141 other apps)
Third Party Integrations (214 other apps)

Videos and tutorials

Additional information for TeamViewer

Key features of TeamViewer

  • AES (256 bit) session encryption
  • Access control
  • Alerts
  • Assignment management
  • Automatic discovery
  • Automatic notifications
  • Black screen
  • Built-in reporting
  • Bulk actions
  • Calendar management
  • Channel groups
  • Chat
  • Chat history
  • Collaboration tools
  • Collision detection
  • Computers & contacts management
  • Customer feedback forms
  • Direct LAN connections via TCP/IP
  • Drag & drop
  • Email client integration
  • File transfer
  • Group sharing
  • High-definition VoIP
  • Instant messaging
  • Integrated monitoring checks
  • Integrated service desk
  • Mass deployment
  • Meeting management
  • Meeting scheduling
  • Multi-language
  • Multi-monitor support
  • Multi-platform
  • Multilayered support
  • Offline messaging
  • Outlook meeting add-in
  • Policy-based settings
  • Priorization
  • Quoting
  • Real-time remote control
  • Remote access
  • Remote administration
  • Remote audio & video
  • Remote control
  • Remote printing
  • Remote support
  • Restart remote computer
  • Rights management
  • SOS button
  • Screen sharing
  • Service queue
  • Session commenting
  • Session handover
  • Session recording
  • Special keys
  • Synchronous clipboard
  • Telephone & video conferencing
  • Terminal server support
  • Topic lists
  • Two-factor authentication
  • Unattended access
  • User & device management
  • User account control
  • Video calls
  • Virtual private network (VPN) channel
  • Wake-on-LAN
  • Whiteboard
  • iOS/Android screen sharing SDK
View All Features

Benefits

TeamViewer is available in more than 30 languages and supports international keyboards.
Manage devices with policy-based settings and view essential device information, even when offline.
Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.