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TeamViewer Remote

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Remote support, remote access & online meetings software

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(31)

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TeamViewer Remote Pricing, Features, Reviews and Alternatives

TeamViewer Remote FAQs

Q. What type of pricing plans does TeamViewer Remote offer?

TeamViewer Remote has the following pricing plans:
Starting from: $298.80/year
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of TeamViewer Remote?

TeamViewer Remote has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does TeamViewer Remote support?

TeamViewer Remote supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does TeamViewer Remote support mobile devices?

TeamViewer Remote supports the following devices:
Android, iPad, iPhone


Q. Does TeamViewer Remote offer an API?

Yes, TeamViewer Remote has an API available for use.


Q. What other apps does TeamViewer Remote integrate with?

TeamViewer Remote integrates with the following applications:
Salesforce Service Cloud, Microsoft Outlook, Zoho CRM, Jira, Microsoft Azure, Cherwell Service Management, SysAid, Freshdesk, Zoho Desk, Microsoft Enterprise Mobility + Security, Okta, Ivanti Neurons for MDM, IBM Security MaaS360 with Watson, NinjaOne, ServiceNow, Dynamics 365 Business Central, Avira Exchange Security, Zendesk Suite


Q. What level of support does TeamViewer Remote offer?

TeamViewer Remote offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

TeamViewer Remote product overview

Price starts from

298.80

/user

Per year

What is TeamViewer Remote?

TeamViewer is remote support, remote access, and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

Key benefits of using TeamViewer Remote

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    Not sure about TeamViewer Remote? Compare it with a popular alternative

    Starting from

    298.80

    /user

    Per year

    Free plan
    Free trial
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    Starting from

    7.50

    /user

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    Why am I seeing this?

    TeamViewer Remote pricing information

    Value for money

    4.4

    /5

    11.4K

    Starting from

    298.80

    /user

    Per year

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TeamViewer Remote features

    Functionality

    4.6

    /5

    11.4K

    Total features

    41

    10 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Reporting & Statistics
    Surveys & Feedback
    Live Chat
    Alerts/Notifications
    Monitoring

    Functionality contenders

    TeamViewer Remote users reviews

    Overall Rating

    4.6

    /5

    11.4K

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    7.7K

    3.1K

    418

    44

    32

    Pros
    The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
    It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
    The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
    Cons
    Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
    I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
    Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.

    Overall rating contenders

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    Greg P.

    Systems and Network Administrator

    Construction, 11-50 employees

    Review source

    Overall Rating

    Teamviewer is awesomesauce

    Reviewed 3 years ago

    Transcript

    Speaker 1: Hi, my name is Greg. I'm a Systems Administrator. I would rate TeamViewer a five out of five...

    HE
    AvatarImg

    Harlan E.

    Practice Administrator

    Medical Practice, 1-10 employees

    Review source

    Overall Rating

    Give Support , Get support

    Reviewed 3 years ago

    Transcript

    Harlan E.: My name is Harlan. I'm a director of operations and I give Teamviewer five stars. And for...

    AvatarImg
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    Jeheen Mahmood Z.

    Computer Software, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    If you are providing remote serice, you need this

    Reviewed 4 years ago

    This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

    Pros

    This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy. Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

    Cons

    To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

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    Yurie Katri P.

    Telecommunications, 10,001+ employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A helpful tool for working remotely

    Reviewed 2 years ago

    Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

    Pros

    It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

    Cons

    Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

    Vendor response

    Hi Yurie, Thank you so much for reviewing TeamViewer with the positive feedback! We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office! You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community! Wish you a great day and all the best. Best, Ying/TeamViewer

    SN
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    San Naing H.

    Computer & Network Security, 51-200 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Remote Access and Control Software Review

    Reviewed 2 months ago

    In the past five years, TeamViewer has been the very first remote software I've used. It is very easy to use for customer remote support like troubleshooting and configuration.

    Pros

    During the pandemic, this software is very useful remote software for solving the customer complain and configuring the network and system infra. Its display resolution is outstanding.

    Cons

    The user interface is much more complex compared to other remote software like AnyDesk. Pricey compared to other remote software.

    JF
    AvatarImg

    Justin F.

    Retail, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    There are better Remote Access options Now

    Reviewed 5 months ago

    Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs. I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the...

    Pros

    App that boots at startup Solid tutorials Mac OS support

    Cons

    A lot The price structure does not reflect a small business needs for periodic support Options come and go support is mediocre

    Vendor response

    Hi TeamViewer user, Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer. To turn things around and help you with the best possible solution for your case, we encourage you to contact the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) for a discussion. We hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously. Best, Ying/TeamViewer

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    Martin M.

    Computer Software, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A very reliable remote access and control software

    Reviewed 3 months ago

    Having used the software for more than 3years now, i would highly recommend it to people. it has really improved over the past years and more features have been added to it

    Pros

    Fast connectivity, very reliable and clear audio when it comes to holding meetings and video conferencing.

    Cons

    input delays when it comes to accessing and operating a computer remotely

    Vendor response

    Hi Martin, Thank you for choosing TeamViewer for your remote access solution and we appreciate your recommendation!! We are happy that you are enjoying TeamViewer's performance and reliability. Wish you a great day and all the best. See you soon! Ying/TeamViewer

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