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TeamViewer

Remote support, remote access & online meetings software

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TeamViewer Pricing, Features, Reviews and Alternatives

TeamViewer product overview

What is TeamViewer?

TeamViewer is remote support, remote access, and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

Key benefits of using TeamViewer

  • TeamViewer is available in more than 30 languages and supports international keyboards.
  • Manage devices with policy-based settings and view essential device information, even when offline.
  • Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
  • Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
  • See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Knowledge Base
    Email/Help Desk

    Training options

    In Person
    Documentation
    Live Online
    Videos

    TeamViewer pricing information

    Value for money

    4.4

    /5

    9.9K

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TeamViewer features

    Functionality

    4.6

    /5

    9.9K

    Total features

    42

    7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Reporting & Statistics
    Live Chat
    Surveys & Feedback
    Alerts/Notifications
    Monitoring

    Functionality contenders

    TeamViewer users reviews

    Overall Rating

    4.6

    /5

    9.9K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    6,719

    2,793

    366

    43

    19

    Pros
    The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.

    JS

    John S.

    It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.

    JN

    James N.

    The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.

    AM

    ALI M.

    Cons
    Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.

    AR

    Anonymous Reviewer

    I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.

    JM

    Jason M.

    Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.

    Td

    Thayse de Cassia Xavier da S.

    Overall rating contenders

    Overall Rating

    Give Support , Get support

    Reviewed a year ago

    Transcript

    Harlan E.: My name is Harlan. I'm a director of operations and I give Teamviewer five stars. And for...

    AvatarImg
    AvatarImg

    Greg G.

    Owner

    Construction, 1-10 employees

    Review source

    Overall Rating

    Teamviewer is awesomesauce

    Reviewed a year ago

    Transcript

    Speaker 1: Hi, my name is Greg. I'm a Systems Administrator. I would rate TeamViewer a five out of five...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Essential for Support

    Reviewed 14 days ago

    It is the best tool on the market to work with remote desktops and file transmission. I can't imagine technical support any other way. TeamViewer is essential.

    Pros

    The ability to control remote computers, stability, and various tools to provide remote support to other computers.

    Cons

    Prior knowledge, training, and communication with the host are required for you to provide your access keys.

    This review was translated from Spanish. Read original review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Really helpful remote troubleshooting and collaborating tool for work from home startups

    Reviewed 2 months ago

    If someone want to make their collaboration seamless without having to take only video calls and explain everything in one go then this tool is is best choice. You can collaborate and take control of your team's desktop or system while recording every step followed while troubleshooting.

    Pros

    I have been connected to teamviewer since 8 months, whenever I need help in troubleshooting a project for my team I just have them share their screen take control of everything and its done in no time. Its really reduce time of making things done while working remotely. I also liked the way of collaboration happened via teamviewer, I can be able to share any type of files while live chatting or doing any call. Its easy to setup and use in any type of team.

    Cons

    After updating to newer version of teamviewer, cursor from other desktop have been hidden and that's make trouble if client want to show something using their cursor. Also its pricing is not justifiable for me as its basic plan is comparably higher than other solutions.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Must have for team collaborations

    Reviewed 13 days ago

    Using TeamViewer has saved me so much time, I no longer need to run over to an employees machine when there is a problem, I can simply connect to their device wi9thTeamViewer and see the problem. I'd estimate that it's also saved my business a lot of money, enabling our engineers to remote into machines when they are at home for critical issues, without the need to come into the office. I'd recommend it to anyone, any day.

    Pros

    The best thing about TeamViewer is it's simplicity. I can open it up, type in the ID and password for my colleagues device, and be connected to their device instantly. There is no messing about with technical configurations, TeamViewer makes connecting one device to another extremely simple, and I love it.

    Cons

    There isn't much that I dislike about the software, the only issue I could say is that the updates are infrequent, but it's not a big issue since the software has most features you could ever want already.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Will TeamViewer be suitable for my team???

    Reviewed a month ago

    The jury is still out on this one! I would say that my experience has been a bit of an" up and down" one. Their are some aspects of TeamViewer that i compliment their team on and other aspects which need to be looked at closely and ensure that those aspects are improved moving forward, with the focus on rectifying these issues soonest. Its all about keeping the customer satisfied in an ever increasing, competitive business environment. No, TeamViewer will not be suitable for my team as for now, but i always willing to relook at it, once the TeamViewer lads get the necessary done!

    Pros

    TeamViewer has been a secure platform to use, with the RSA key exchange and encryption. In the aviation industry, security is paramount and TeamViewer meets that requirement. It allows me to connect to contacts globally and provides a host of additional sevices, for e.g monitoring my entire teams desktop and allows recording the sessions remotely. Added to that, TeamViewer setting up is relatively simple with equally simple configuration.It provides added options of file transfer, instant messaging and being able to manage servers remotely. It has been instumental in making it possible for me to remotely control my devices for work and home, including cameras amongst other things. Impressive? Yes indeed! But read on please.....

    Cons

    The UI is super boring and the TeamViewer team should get cracking on that aspect to begin with. It puts me to sleep! Additionally, similar products come in at a better price.. Transferring files that are large can be a laborious and lenghty task, becoming frustrating in this world of "instant gratification". Speed it up TeamViewer! Not the best customer service experiences that i have had. High speed...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Remote Desktop that works for you

    Reviewed 25 days ago

    I use Teamviewer for remote control when im unable to be at work and also to be able to provide technical support to my fellow staff members at other branches. My experience with Teamviewer is only what i can describe as a delight. Its simplicity and ease of access is undeniably the best in its field. It cannot compare to other remote desktops, Teamviewer stands out as the number one platform to use.

    Pros

    Team Viewer is very reliable and easy to use. It is a simple and secure way to connect to computers remotely. I love that i can work from home when need be. I like the fact that it has multiple features to choose from and that you dont have to use many apps as on Teamviewer they are already there. The best feature for me is the unattended access allowing me access immediately at any time of day.

    Cons

    The only thing i found least to like is that both station's need to be on the same upgrade level on Teamviewer. You cannot access the one if the other is on a different version of Teamviewer. Also if your internet connection is a bit slow it starts kicking you out at times.

    TeamViewer FAQs and common questions

    Q. What type of pricing plans does TeamViewer offer?

    TeamViewer has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of TeamViewer?

    TeamViewer has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does TeamViewer support?

    TeamViewer supports the following languages:
    Polish, Korean, Italian, Indonesian, Chinese (Simplified), English, Dutch, Ukrainian, Japanese, Hebrew, Danish, French, German, Turkish, Chinese (Traditional), Czech, Arabic, Spanish, Hungarian, Portuguese, Russian, Swedish


    Q. Does TeamViewer support mobile devices?

    TeamViewer supports the following devices:
    Android, iPad, iPhone


    Q. Does TeamViewer offer an API?

    Yes, TeamViewer has an API available for use.


    Q. What other apps does TeamViewer integrate with?

    TeamViewer integrates with the following applications:
    Salesforce Service Cloud, Microsoft Outlook, Zoho CRM, Jira, Microsoft Azure, Cherwell Service Management, SysAid, Freshdesk, Zoho Desk, Microsoft Enterprise Mobility + Security (EMS), Okta, MobileIron Mobile Management, IBM Security MaaS360 with Watson, NinjaOne, ServiceNow, Dynamics 365 Business Central, Avira Exchange Security, Zendesk


    Q. What level of support does TeamViewer offer?

    TeamViewer offers the following support options:
    FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk

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