TeamViewer Pricing, Features, Reviews & Comparison of Alternatives

TeamViewer

Remote support, remote access & online meetings software

4.63/5 (3,410 reviews)

TeamViewer overview

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.
www.teamviewer.com

Pricing

Starting from
€27.90/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 other languages, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote Control TeamViewer 12 is Here!TeamViewer screenshot: Online-Meetings with TeamViewerTeamViewer screenshot: Access unattended devices any time with the TeamViewer HostTeamViewer screenshot: Connect to people and devices with the TeamViewer Computers and Contacts listTeamViewer screenshot: Join meetings without installing software with the TeamViewer QuickJoinTeamViewer screenshot: Receive support without installing with the TeamViewer QuickSupportTeamViewer 12 - Simply Better

TeamViewer reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.6
  4.3
Anonymous

An extremely useful program that is simple to install and use

Used weekly for 2+ years
Reviewed 2019-01-21
Review Source: Capterra

By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future. As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot. Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again. The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well. From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.

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Santiago Altriaga

More than a remote desktop platform, it is the best experience that exists.

Used daily for 2+ years
Reviewed 2019-01-18
Review Source: Capterra

The main problem that virtual work is achieved, is the stability in communications, many platforms have inconsistencies that become a work problem, thanks to TeamViewer we have reversed that situation, we have achieved a much more stable communication than those offered by the competition , at the same time, we have increased communication channels to the best levels that we thought we had a while ago, it has adapted perfectly to our reality and our capacity to pay, I am pleasantly satisfied.Many things make up my liking for TeamViewer, one of which is the possibility of offering assistance in real time, and without inconveniences, to people who depend on the services offered online. Another factor that I use a lot, is to link the equipment I have thanks to the TeamViewer platform, many times I have forgotten in the computer of each an important file for a business presentation, but thanks to TeamViewer it does not become bigger, just use the links I've given and that's it, I have all the files I need available. In addition, you can use your platform to organize virtual work meetings, in this new working age, work with people who live in Costa Rica and the Netherlands, and thanks to TeamViewer it is easy to organize presentations or video conferences, therefore, it is more than a tool, it's an experience.

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Infiyaz Khalid

A safe and great tool to remotely support your clients (I mean customers)

Used other for 2+ years
Reviewed 2018-12-26
Review Source: Capterra

To either remotely teach or support end-users, I always recommend TeamViewer. But if you're not making enough money to break even, this adds into your expenses. A great program and superb support!As a developer, teacher and consultant, I have used TeamViewer for quite some time. Here are the main reasons I love this program. 1. It works on Ubuntu - this is my main OS. And most of my remote users are Windows users. Not many programs out there are compatible with Linux AND Windows. So this is a key benefit. 2. It supports both text and voice chat if needed. This is great since some clients are overseas. If not for this, you'll need to use the phone or another app just for that. 3. Very effective use of bandwidth. 4. No ads or nag screens. But if you continue to use it for some time, you'll need to PAY for a license. Fair enough. 5. When it comes to paying, they are ready to customise the pricing for you (although it's not listed on the site). They offered me a discounted package but of course that meant reduced hours of use per month. But I think it's worth it. 6. Transparency - I like the fact that the remote user is fully aware of what is being done, unlike some other programs (eg: logmein) which is Java-based. 7. While on a session you can switch sides - i.e., who sees who's screen. 8. If you have multiple screens you can specify which one you want to be seen. That's great for my work. This helps me to keep the chat window on one screen and see the user's screen on the other.

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Anonymous

Best Software I've Found For Remote Access

Used daily for 2+ years
Reviewed 2018-12-02
Review Source: Capterra

I first introduced to the software as a fast food manager, where I was taught how to remotely access labor and sales reports from home so I could keep an eye on the business operation even when I wasn't there. This was helpful for assisting new shift managers in keeping their numbers in line when they were not yet experienced in reading the reports. I like that it gives me the ability to remotely observe another individual user's computer usage. This was extremely helpful when my son was left alone to do school work online. As a homeschool parent, it gives me the peace of mind of being able to make sure my son is staying on task while still working on freelance projects on my own computer. Also, TeamViewer has been helpful in that it allows you to take over another person's computer and help fix computer issues they may be having and not know how to fix. I have been able to use the software to remotely access and fix issues for people on their computer even when they are multiple states away.The top three pros of this software in my opinion are: (1) Gives me the ability to remotely access another computer from both my computer and smartphone. I have used this software for business and personal use. (2) Allows me to observe another user's computer usage while remaining in the background and not being overly intrusive. (3) Allows me to be able to remotely access another computer to fix issues that the user may not be able to fix or know how to fix. Since TeamViewer works over the internet, I am able to use it to fix issues on another computer that may be a considerable distance away.

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Anonymous

Good Platform for manage and remote your cloud pcs

Used daily for 2+ years
Reviewed 2018-08-30
Review Source: Capterra

It's very easy to manage your cloud pcs using this app. I am using this app from last 5-6 years. I am a home user but easily manage my workstation and remote pc from my location. it's very easy to when you are doing work from home.also it's chat msg and voice are very good.

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TeamViewer pricing

Starting from
€27.90/month
Pricing options
Free trial
Subscription
View Pricing Plans

Business - €27.90/month billed annually
Premium - €57.90/month billed annually
Corporate - €124.90/month billed annually

TeamViewer features

API
Automatic Notifications
Chat
Instant Messaging
Monitoring
Prioritizing
Reporting & Statistics

Activity Dashboard (66 other apps)
CRM Integration (63 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Knowledge Base (90 other apps)
Multi-Channel Communication (63 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)
Workflow Management (58 other apps)

Additional information for TeamViewer

Key features of TeamViewer

  • Remote support
  • Remote administration
  • Group sharing
  • Remote printing
  • Session handover
  • Outlook meeting add-in
  • Remote access
  • Remote control
  • Meeting management
  • Multi-platform
  • AES (256 bit) session encryption
  • Two-factor authentication
  • Access control
  • Multi-language
  • Computers & contacts management
  • Automatic notifications
  • Collaboration tools
  • Automatic discovery
  • Alerts
  • Integrated monitoring checks
  • User & device management
  • Assignment management
  • Policy-based settings
  • Channel groups
  • Chat
  • Instant messaging
  • Offline messaging
  • Chat history
  • File transfer
  • Drag & drop
  • Whiteboard
  • Remote audio & video
  • High-definition VoIP
  • Session recording
  • Terminal server support
  • Mass deployment
  • Integrated service desk
  • User account control
  • Direct LAN connections via TCP/IP
  • Virtual private network (VPN) channel
  • Wake-on-LAN
  • Restart remote computer
  • Synchronous clipboard
  • Special keys
  • Black screen
  • Multi-monitor support
  • Service queue
  • Built-in reporting
  • Session commenting
  • Customer feedback forms
  • Real-time remote control
  • Unattended access
  • Meeting scheduling
  • Calendar management
  • Rights management
  • Video calls
  • Telephone & video conferencing
  • Screen sharing
  • SOS button
  • iOS/Android screen sharing SDK
  • Email client integration
  • Multilayered support
  • Topic lists
  • Collision detection
  • Bulk actions
  • Priorization
  • Quoting
View All Features

Benefits

TeamViewer is available in more than 30 languages and supports international keyboards.
Manage devices with policy-based settings and view essential device information, even when offline.
Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.