TeamViewer Pricing, Features, Reviews & Comparison of Alternatives


Remote support, remote access & online meetings software

4.63/5 (5,779 reviews)

TeamViewer overview

What is TeamViewer?

TeamViewer is a remote support, remote access and online meetings management software designed to keep people and devices connected; allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world. As a multi-platform and multi-language solution, TeamViewer gives users the flexibility to run on a broad spectrum of devices and operating systems in more than 30 different languages.

TeamViewer's general features include computers and contacts management, automatic discovery, and integrated monitoring checks, as well as user and device management. TeamViewer also incorporates chat, file transfer and whiteboard tools, plus remote audio and video, high-definition VoIP, and session recording technology. Remote control features include remote computer restart, printing and install. Built-in reporting features help users log incoming and outgoing connections, and learn exactly who did what, when, and for how long.

To help users manage meetings and presentations, TeamViewer supports scheduling tools, and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click. TeamViewer's service desk integration enables users to manage incoming tickets directly from within their email application, or provide support via chat, or remote control session. TeamViewer also supports collision detection, bulk actions, and quoting, as well as pre-built integrations with Freshdesk, zendesk, Avira, and more.


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Value for money
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Business size



United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 17 other languages, Danish, Dutch, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
TeamViewer screenshot: Access and control devices anywhere with the TeamViewer Remote Control TeamViewer 12 is Here!TeamViewer screenshot: Online-Meetings with TeamViewerTeamViewer screenshot: Access unattended devices any time with the TeamViewer HostTeamViewer screenshot: Connect to people and devices with the TeamViewer Computers and Contacts listTeamViewer screenshot: Join meetings without installing software with the TeamViewer QuickJoinTeamViewer screenshot: Receive support without installing with the TeamViewer QuickSupportTeamViewer 12 - Simply Better

TeamViewer reviews

Value for money
Ease of use
Customer support
Sadaf Ghalib

One of the better tools for remote support

Used weekly for 6-12 months
Reviewed 2019-03-26
Review Source: Capterra

TeamViewer has helped my team work remotely and had added immense value to our work performance since it was almost unheard of to access a computer from home or site. Now it is indeed possible, all thanks to the remote access capability offered by TeamViewer. At a competitive price which is quite affordable for a medium-sized organization, I love the whole idea of using TeamViewer as I can easily access my files, emails, documents from my work PC, especially when I am at site and urgently need to present something to the Client; it has truly been a help during the most critical of times. As a Consultant who needs to be on site more often than not, it has been a reliable partner to locate my files, documents, diagnose software issues if any, conduct an online meeting and collaborate on tasks as well. I have previously tried a competitor and needless to say, I consider TeamViewer to be the polished one of the lot, with negligible bugs and issues with running the software. Highly recommended tool especially for consultants and businesses.

TeamViewer is a revolutionary remote access software that has been our go-to for more than a year. It allows the user to run and work on a computer located elsewhere as if it were right in front the whole time. The application can be used to establish this connection between these two (or more) devices, and every change performed on the local desktop can be updated on the same file in the remote machine seamlessly. This aspect of TeamViewer provides unmatched support especially when you are travelling and need access to your work system immediately. The only catch is that the remote machine should have a working internet connection and must be switched on. Here are a few pointers on how TeamViewer is perfect when compared to its counterparts in the market- - It allows highly organized remote management and is reliable in its approach and functionality. - Can be used to securely access several computers and can connect remotely with colleagues, also useful when connecting to external screens especially for presentations and such team collaboration. - Also available as an app for iPad/tablet: very convenient to use on the go. - Comprises of an easy to use interface; suitable for personal and corporate use. For personal use, TeamViewer is free (unlimited use!) whereas, enterprises and businesses need to have a subscription when using it commercially.

Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. This can be a deterrent to actually buying the whole package, considering the need to try out all features before taking the plunge of investing in it. Other than that, there is actually no negative aspect of using this software and I am quite pleased with it.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 9/10

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Luis Daniel Rodriguez Vega

An essential asset for your team

Used weekly for 2+ years
Reviewed 2019-12-24
Review Source: Capterra

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Jeheen Mahmood Zaman

One of the most popular remote access tool, and for good reasons

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

I used it regarly with my to set up the systems for my remote coworkers. I even used it to provide support to my clients.

This tool is robust, and very few people I worked with that didnt know about the functionalities it offers. The UI/UX was rather bad and outdated. But they have updated that a couple of years ago and the new UI is very sleek with material design. I really liked the contact book funtion and unsupervised access option. It saves a lot of time and sync issue once the password protected access is set up. Instead of waiting for another person on the other end to approve the access, the user can take over the remote computer any time. The file sharing option is pretty neat too. It can safely and securely send large files to the other computer to the designated location. Of course there are plenty of other dedicated file sharing options out there. But it gives you a certain ease of use when you can simply send them using the same remote access app you are using. They even support a chat and media sharing option. Its like having skype, dropbox and google remote access all merged into one. Of course those are all top notch in what they do, but it does a some of the same things and gets the job done.

The media controlling interface is very small and the functions are not clear. Especially the system sounds can make it rather annoying while using the remote computer. Also, it is pretty unstable when the network is weak.

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 8/10

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Alison Wojahn

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

Used occasionally for 1-2 years
Reviewed 2017-11-16
Review Source: Capterra

For within an organization, the product is great for screen sharing, but outside it is just clunky.

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 3/10

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Julian Xhokaxhiu

Best remote support software ever

Used weekly for 2+ years
Reviewed 2019-12-08
Review Source: Capterra

I am very happy to use Teamviewer as my way to go software for remote control and support software. Definitely suggested.

Teamviewer is one of those products I started using since their early releases and since then It was love at first sight. Thanks to its ease of use and their way to provide a Host control software, it made my life extremely easier as IT Administrator to support my teammates wherever I was, wherever they were, around the world. Also, as Teamviewer provides a Free for Non-Commercial use, I like to use it at home too, to support my family with their daily struggles, when they need some support.

It's really difficult to mention some negative points in such an amazing software, which made the VNC world definitely easier to use.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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TeamViewer pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Business - €27.90/month billed annually
Premium - €57.90/month billed annually
Corporate - €124.90/month billed annually

TeamViewer features

Automatic Notifications
Instant Messaging
Reporting & Statistics

Activity Dashboard (99 other apps)
CRM Integration (80 other apps)
Contact History (74 other apps)
Customizable Branding (99 other apps)
Email Integration (92 other apps)
Knowledge Base Management (96 other apps)
Multi-Channel Communication (93 other apps)
Real Time Monitoring (68 other apps)
Self Service Portal (68 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (73 other apps)
Surveys & Feedback (83 other apps)
Third Party Integration (118 other apps)
Workflow Management (77 other apps)

Additional information for TeamViewer

Key features of TeamViewer

  • Remote support
  • Remote administration
  • Group sharing
  • Remote printing
  • Session handover
  • Outlook meeting add-in
  • Multi-platform
  • AES (256 bit) session encryption
  • Automatic discovery
  • Channel groups
  • Offline messaging
  • Chat history
  • Remote audio & video
  • High-definition VoIP
  • Session recording
  • Terminal server support
  • Mass deployment
  • Integrated service desk
  • User account control
  • Direct LAN connections via TCP/IP
  • Virtual private network (VPN) channel
  • Wake-on-LAN
  • Restart remote computer
  • Synchronous clipboard
  • Special keys
  • Black screen
  • Multi-monitor support
  • Service queue
  • Real-time remote control
  • Unattended access
  • Screen sharing
  • SOS button
  • Email client integration
  • Topic lists
  • Collision detection
  • Bulk actions
  • Quoting
  • Assignment management
  • Automatic notifications
  • Calendar management
  • File transfer
  • Instant messaging
  • Meeting management
  • Multi-language
  • Remote control
  • Rights management
  • Two-factor authentication
  • Video calls
  • Whiteboard
  • Priorization
  • Meeting scheduling
  • Customer feedback forms
  • iOS/Android screen sharing SDK
  • Alerts
  • Drag & drop
  • Chat
  • Telephone & video conferencing
  • Built-in reporting
  • Multilayered support
  • Access control
  • Integrated monitoring checks
  • Remote access
  • Computers & contacts management
  • Collaboration tools
  • Session commenting
  • Policy-based settings
  • User & device management
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TeamViewer is available in more than 30 languages and supports international keyboards.
Manage devices with policy-based settings and view essential device information, even when offline.
Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, and customer-initiated chat from service cases.
Manage and track incoming tickets with TeamViewer servicecamp, the integrated service desk.
See and talk to multiple participants simultaneously in a single video call, and share a computer screen at any time.