TeamViewer ONE vs HelpWire 

Microsoft Teams

Webex Suite

AnyDesk

GoToMyPC

Faveo Helpdesk

Syxsense

Compare TeamViewer ONE and HelpWire  based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoho Assist

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Supremo Remote Desktop 

SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Access Controls/Permissions

Active Directory Integration

Activity Tracking

AI Copilot

AI/Machine Learning

AI Summarization

Alerts/Escalation

Alerts/Notifications

Anomaly/Malware Detection

Anti Virus

Application Management

Application Security

App Management

Asset Discovery

Asset Tracking

Assignment Management

Audio Calls

Audit Trail

Authentication

Automated Routing

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Barcode/Ticket Scanning

Behavioral Analytics

Billing & Invoicing

Build Automation

BYOD Management

Change Management

Chatbot

Chat/Messaging

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Configuration Management

Contact Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Visualization

Deployment Management

Desktop Virtualization

Device Auto Discovery

Device Management

Diagnostics Tools

Disaster Recovery

Documentation Management

Document Management

Drag & Drop

Electronic Signature

Email Management

Emergency Notification

Encryption

Endpoint Management

Endpoint Protection

Enrollments/Onboarding

Event Analysis

Event Logs

File Management

File Quarantining

File Sharing

File Transfer

For MSPs

For the IT sector

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Kiosk Mode

Knowledge Base Management

Knowledge Library

Knowledge Management

Live Chat

Location Tracking

Maintenance Scheduling

Meeting Management

Mobile Access

Mobile App

Mobile Device Management

Monitoring

Multi-Device Support

Multi-Factor Authentication

Multiple Monitor Access

Multiple User Accounts

Network Provisioning

Network Security

Network Wide Management

Reviews for TeamViewer come from a wide variety of industries, including Information Technology and Services (13% of reviewers), Computer Software (10%), and Marketing and Advertising (4%). The most frequent use case for TeamViewer cited by reviewers is remote support (61% of reviewers).

Users and use cases

Reviewers appreciate TeamViewer’s free version for personal use and its flexible pricing options, which they say help reduce IT costs. However, some reviewers find paid plans expensive and report frustration with subscriptions, auto-renewals, and limited free features.

Value for money

The TeamViewer integrations most frequently cited by reviewers are: AnyDesk (a remote desktop product rated 4.2 out of 5 for its integration with TeamViewer) and Microsoft Outlook (an email management product, 4.9).

Integrations

TeamViewer is a remote support tool with key features that include remote access and control, access permissions, screen-sharing, file transfer, mobile device support, and more.

Proprietary

TeamViewer ONE

Windows

Web-based

Linux

iPad

Android

iPhone

Chromebook

TeamViewer Remote Access

TeamViewer Business

TeamViewer Premium

TeamViewer Corporate

TeamViewer Tensor

IT Service Desk Analyst

TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed.

Chief Wizard

I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.

Software Developer

TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device;

Logistics Manager

The ability to access my company computer at home, allowing me to control numerous systems that are on my desk top computer.

IT Manager

It was a sleek, reliable tool, sitting in the corner somewhere and let me to connect with any resource just by double click on the name. IF (And it is a very big IF) I needed any details, i could call them up through 'Properties' Now it is a huge monster half-screen size with tons of unneeded information, icons and whatnot.

Director of Marketing

The ability to remote into our clients' and partners' trusted units allowed us to fix and manage devices remotely and effectively.

Projektant

What I like most about Team Viewer is how it handles connecting to users, the speed of work on the user's computer, and the security of the connection.

President

I started using Teamviewer to be able to access my business server from home to be able to do work in the evening.

Project Manager

I believe that in the last five years or more, TeamViewer is for me the first choice to use in order to remotely connect to other PC and provide assistance, both in personal use mode (my mom, my dad...) as well as at work for customer support inside the company.

Product Owner

It has all the features you need, and the end to end encryption is impressive. If your company already has RDP, you will need to convince them that TeamViewer is worth the extra spend, which if you supporting other operating systems, it certainly is.

Owner

I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy.   If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else.

This is not a major issue because you can see why each user interface update is being done, and that is to push a more refined and complete user experience, so once you are used to it you start to embrace these changes.

Manager

Can't use in more computers, can only register 3 devices. If a device fails or gets replaced, need to register another and have a very limited quantity.

Sales representatives

Had a couple of crashes on the app and while using it getting access on my other devices and I need to write something on the chat I was not able to switch between the apps.

Community Manager

With TeamViewer, I can quickly access their machines to fix bugs, set up test servers, or show build adjustments in real time.

Features like file transfer, chat and session recording make it a powerful tool for remote access.

I like the black screen feature that allows me to perform my work without the customer watching secret or confidential information.

Great for remote troubleshooting — screen sharing, file transfer, and session recording are extremely helpful.

Production Flow Controller

I do file uploads and refreshing data sheets of adding new SKU's into both sites, Auckland and Wellington.

IT Support Specialist II

The functionality for the most part is pretty basic compared to other platforms out there, however it does everything required for day to day troubleshooting as long as the connection/services don't randomly break and need the remote management side reconfigured.

Bureau owner

I have my data capturer using Zoho due to the fact that I have only one license for multiple connections.  

Owner Accountant

It allows me to not only get the work done in my client's computer but also train the client as I go.

General Manager

We have found TeamViewer to be a multinational, multilingual platform that enables seamless file and data transfer.

It is a great tool for screen sharing remotely and gives access for the remotely access and gain control of the screen

I can connect very easy with 1 click  to my office computers, from any where on the world, while I travel is like I am at my office all the time

I am fortunate to have a good internet connection there and Teamviewer now allows me to manage and operate my business 900 miles away from it.

UR nurse

TeamViewer is extremely useful for remote employees working from company computers that are expected to come across technical issues and need assistance

Doesn't work on Raspberry OS (on Raspberry Pi 5 device): it is installed successfully but I can't connect to my Pi device.

Customer support

One special thing I like most about TeamViewer is that i can  access and control computers, share files, and collaborate with others

Volunteer

TeamViewer is usually stable, but can sometimes stop running in the background on remote linux PCs (Zorin 18 OS specifically) when the local network is unstable.

Getting access on all my laptop or pc while being somewhere else or able to take remotely over to control my software.

All over the small bugs for my usage, I think this app helped me out to control and get easy access all over my devices.

Security Project Engineer

Some security concerns exist for connection passwords and static Device IDs based on the system that could lead to a compromised device, but hardening methods have improved significantly.

Also you have to do some tests to be sure that all works fine. And in the free licence mode, you are not allowed to have more than 3 PCs per account.

System Architect

Teamviewer T&C states you need to advise them in writing.   If you don't they take it to a debtcollector with huge collection fees.  

Graphic designer

Needs a reliable internet connection to work properly and can be costly for companies with multiple users or extensive remote support needs.

Sr. Analyst

The platform offer good capabilities for remote sharing and is also a popular choice among masses for the same. If we have good connectivity, the remote sharing session goes seamless.

Managing director

I have a problem with the latest version of TeamViewer, because it takes too long to connect with my desktop or server.  

Admin

that sometimes it causes connection issues and gives hard time to connect to different devices and makes it unreliable

TeamViewer ONE vs HelpWire Comparison (2026)

TeamViewer ONE

HelpWire

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives