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HelpWire  Logo

Remote support software

Last updated: October 2024

Table of Contents

HelpWire - 2025 Pricing, Features, Reviews & Alternatives

What is HelpWire ?

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits.

Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support.

Top HelpWire features:

- Quick session initiation via URL

- On-demand and unattended remote access

- Support for Windows, macOS, and Linux

- Strong security with TLS/SSL and AES-256 encryption

- Team member invitations

- Multi-monitor viewing

- Rapid file transfer

- Multi-user chat

- Client directory

Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

teams, MSPs, and help desks, HelpWire ensures effective remote client support.

Benefits of using HelpWire

Remote Access & Control features:

- On-demand and unattended remote connections
- Support for Windows, macOS, and Linux
- Drag-and-drop file transfer
- Multi-monitor view
- Quick session initiation via dedicated URLs
- Adjustable frame rates for optimal video quality
- Smart connection optimization for stable remote desktop control

Integrated Chat features:

- Handle multiple clients in concurrent chats
- Comprehensive support session history
- Synchronized chat history
- Detailed event logs for every session
- Multi-user text chat

Client Management features:

- Maintain a client directory
- Group client workstations
- View key workstation information
- Add notes and specific client details

Team Management features:

- Expand your team with email invites
- Pre-defined team roles
- Customizable company profile
- Centralized client directory access

Starting from

Free

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HelpWire 's key features

Most critical features, based on insights from HelpWire users:

Remote Access/Control
File Transfer
User Management
Real-Time Chat
File Sharing
Chat/Messaging

All HelpWire features

Features rating:

Customizable Branding
Screen Sharing
Single Sign On
Reporting/Analytics
Diagnostic Tools
Session Transfer
SSL Security

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HelpWire pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

HelpWire support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos

HelpWire reviews

Overall rating

4.9

/5

67

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.31/10
Rating distribution

5

4

3

2

1

61

6

0

0

0

Pros
Additionally, I am extremely filled with joy with the fantastic screen sharing, chatting, and file transfer features that make Helpwire a true companion for me.
This free desktop support application has great features like Key Remote-Control Tools at Hand that provide good customer support at any time anywhere supporting a total customer-oriented solution.
Just in a minute, I was able to gain access to my colleague's computer, swiftly solving our inbound issues. Alongside its quick connection, I'm impressed by how simple the application is to use.
Cons
On the other hand, I felt that there was sometimes a delay in connection, which was a little disappointing.
Started testing thr app only for few months, never had any serious problem while working with it till date.
The only issue I found was that there is no session recording feature.

HelpWire FAQs

Q. What type of pricing plans does HelpWire offer?

HelpWire has the following pricing plans:
Starting from: $0.00
Pricing model: One Time License, Free

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Q. Who are the typical users of HelpWire ?

HelpWire has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does HelpWire support?

HelpWire supports the following languages:
English


Q. Does HelpWire offer an API?

No, HelpWire does not have an API available.


Q. What level of support does HelpWire offer?

HelpWire offers the following support options:
Knowledge Base, Email/Help Desk, Chat

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