Teamwork Desk vs BeyondTrust Remote Support

TeamViewer

Zendesk Suite

Freshdesk

AnyDesk

Help Scout

LogMeIn Rescue

Compare Teamwork Desk and BeyondTrust Remote Support based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system. Empower your team to see exactly who’s responsible for what for faster resolutions.

Access Controls/Permissions

Alerts/Escalation

Customizable Branding

Email Templates

Knowledge Base Management

Mobile App

Performance Metrics

Prioritization

Real-Time Chat

Reporting/Analytics

Self Service Portal

Workflow Management

Teamwork Desk

Android

Linux

Web-based

Windows

iPad

iPhone

Project Manager

LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together.

Managing Partner

Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use.

Price is perfect, not cheap, not inexpensive, not expensive: Perfect. And last but not least, they are continually evolving excellently.

Operations Director

Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Director of Customer Support

I like that the ticketing system is very easy to use. I got used to it and I like that you can create a task directly from a ticket.

Customer Support Specialist

Overall, I have been very satisfied with Teamwork Desk. It has allowed me to help my clients efficiently and manage my workflow in a very organized manner.

I've reached out to their customer support team and got immediate and helpful answers that helped resolve my problem or gave me useful information.

Operations Manager

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets.

Business Consultant

It makes following up and assigning tickets quick and effective. I really like that the software is integrated with various applications, one of which we use i.e. Harvest.

Director Managed Services

Very responsive and helpful team when you ask questions via chat or email.

Owner

It is a little confusing how to properly integrate with Projects. And once a project is closed in Teamwork it doesn't automatically close the ticket.

The Teamwork integration means we can quickly create tasks and assign them to people while support agents can easily monitor and see the progress on any task related to one of their tickets.

Product Management

I would recommend them to anyone looking for a customer service ticketing service.

It allows ease of use for my clients and team. My main reason for using the tool is the integration with my CRM system Teamwork Projects.

Integration was fairly simple though STMP error was not easy to uncover at first, but was very easy to fix once discovering this was an error. Lack of control over automation.

There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours.

Marketing Manager

When replying via email, you must pay attention if you are responding to your team or the client.

Operations

Tasks can bump associated tickets to "Active" and email notify agents to follow up quickly with a ticket once the task has been completed - by anyone in Projects.

Teamwork Desk screenshot: Desk 2.0 - Dashboard

Teamwork Desk screenshot: Desk 2.0 - New Ticket

Teamwork Desk screenshot: Desk 2.0 - Smart Inbox

Teamwork Desk screenshot: Desk 2.0 - Customer View

Teamwork Desk screenshot: Desk 2.0 - Reports

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Management

Activity Tracking

Annotations

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Compliance Management

Credential Management

File Sharing

File Transfer

Least Privilege

Multi-Channel Communication

Password Management

Real-Time Notifications

Remote Access/Control

Remote Monitoring & Management

Role-Based Permissions

Screen Sharing

Secure Data Storage

Session Recording

Session Transfer

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

User Session Management

BeyondTrust Remote Support

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

Teamwork Desk vs BeyondTrust Remote Support Comparison (2026)

Teamwork Desk

BeyondTrust Remote Support

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives