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Teamwork Desk

Deliver an unforgettable customer experience.

Last updated: October 2024

Teamwork Desk - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Teamwork Desk?

Software doesn’t support your customers. You do.

Teamwork Desk gives you all the help desk software features you need to exceed your customers’ expectations and provide an unforgettable support experience.

Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses. Centralize all your customer communications, and improve transparency across your team.

Learn more about Teamwork Desk in our overview video!

Benefits of using Teamwork Desk

Communicate with clarity

We take care of the logistics and give your team everything they need to answer customer queries with confidence. Teamwork Desk gives your team time to focus on what really matters: the people.

Delight your customers

Customers are at the heart of everything that you do. Their experience is your priority. No matter the interaction, you want them to be happier than when they started. Teamwork Desk allows for efficiency without the loss of that personal touch - keeping your customers happier for longer!

Guide your customers to success

Guide your customers to the information that they need, even when your support team isn't on duty. Empower your users by giving them 24/7 self-service support through help docs which will allow them to find answers to their questions without needing to contact your team.

Measure your metrics

Keep an eye on your KPIs so you always know where you're delighting your customers, and where their may be room for improvement. With real time information on your customers experience, your team can measure their performance and keep customer happiness at the core of everything you do.

Starting from

10.5

/user

Per month

Alternatives with better value for money

Teamwork Desk's key features

Most critical features, based on insights from Teamwork Desk users:

Alerts/Escalation

4.2

(17)

Reporting/Analytics

3.6

(13)

Self Service Portal

4.0

(11)

Email Management

4.1

(15)

Knowledge Base Management

3.9

(12)

All Teamwork Desk features

Features rating:

4.2

(145)

Prioritization

5.0

(1)

Access Controls/Permissions

4.2

(4)

Real-Time Chat

4.2

(8)

Customizable Branding

4.2

(10)

Document Storage

3.9

(7)

API

(0)

Email Templates

(0)

Performance Metrics

(0)

Workflow Management

(0)

Teamwork Desk alternatives

Teamwork Desk

4.4

(145)

Starting from

10.5

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

HubSpot Service Hub

4.4

(170)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

Teamwork Desk pricing

Value for money:

4.5

Starting from

10.5

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Teamwork Desk integrations (19)

Integrations rated by users

We looked through 145 user reviews, to identify which products are mentioned as Teamwork Desk integrations, and what is the users perception.

Teamwork.com

Integration rating: 4.0 (1)

Teamwork Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Training options

Videos

Webinars

Live Online

Documentation

Teamwork Desk reviews

Overall rating

4.4

145

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.55/10

Rating distribution

Pros

LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together.

Laura H.

Project Manager

Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use.

Rick M.

Managing Partner

Price is perfect, not cheap, not inexpensive, not expensive: Perfect. And last but not least, they are continually evolving excellently.

Verified reviewer

Anonymity request

Cons

It is a little confusing how to properly integrate with Projects. And once a project is closed in Teamwork it doesn't automatically close the ticket.

Mimi D.

Owner

Integration was fairly simple though STMP error was not easy to uncover at first, but was very easy to fix once discovering this was an error. Lack of control over automation.

ray t.

Customer Support Specialist

There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours.

Andrew Y.

Director Managed Services

Read all reviews

Teamwork Desk FAQs

Q. What type of pricing plans does Teamwork Desk offer?

Teamwork Desk has the following pricing plans:
Starting from: $10.50/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Teamwork Desk?

Teamwork Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Teamwork Desk support?

Teamwork Desk supports the following languages:
Ukrainian, Spanish, Japanese, German, Danish, Turkish, Irish, Norwegian (Bokmal), Italian, Korean, Czech, English, Chinese (Traditional), Dutch, Hungarian, Portuguese, Finnish, Swedish, Polish, Russian, Thai, French, Arabic, Chinese (Simplified), Indonesian

Q. Does Teamwork Desk support mobile devices?

Teamwork Desk supports the following devices:
Android, iPad, iPhone

Q. Does Teamwork Desk offer an API?

Yes, Teamwork Desk has an API available for use.

Q. What other apps does Teamwork Desk integrate with?

Teamwork Desk integrates with the following applications:
Teamwork.com, Zapier

Q. What level of support does Teamwork Desk offer?

Teamwork Desk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base