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Teamwork Desk Logo

Teamwork Desk

4.4
(145)

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Deliver an unforgettable customer experience.

(5)

Teamwork Desk Pricing, Features, Reviews and Alternatives

Teamwork Desk FAQs

Q. What type of pricing plans does Teamwork Desk offer?

Teamwork Desk has the following pricing plans:
Starting from: $10.50/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Teamwork Desk?

Teamwork Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Teamwork Desk support?

Teamwork Desk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Teamwork Desk support mobile devices?

Teamwork Desk supports the following devices:
Android, iPad, iPhone


Q. Does Teamwork Desk offer an API?

Yes, Teamwork Desk has an API available for use.


Q. What other apps does Teamwork Desk integrate with?

Teamwork Desk integrates with the following applications:
Teamwork.com, Zapier


Q. What level of support does Teamwork Desk offer?

Teamwork Desk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base

Teamwork Desk product overview

Price starts from

10.50

/user

Per month

What is Teamwork Desk?

Software doesn’t support your customers. You do.

Key benefits of using Teamwork Desk

  • Communicate with clarity

  • We take care of the logistics and give your team everything they need to answer customer queries with confidence. Teamwork Desk gives your team time to focus on what really matters: the people.

  • Delight your customers

  • Customers are at the heart of everything that you do. Their experience is your priority. No matter the interaction, you want them to be happier than when they started. Teamwork Desk allows for efficiency without the loss of that personal touch - keeping your customers happier for longer!

  • Guide your customers to success

  • Guide your customers to the information that they need, even when your support team isn't on duty. Empower your users by giving them 24/7 self-service support through help docs which will allow them to find answers to their questions without needing to contact your team.

  • Measure your metrics

  • Keep an eye on your KPIs so you always know where you're delighting your customers, and where their may be room for improvement. With real time information on your customers experience, your team can measure their performance and keep customer happiness at the core of everything you do.

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base

    Training options

    Videos
    Webinars
    Live Online
    Documentation

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    Starting from

    10.50

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    Per month

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    Starting from

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    Per month

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    Why am I seeing this?

    Teamwork Desk pricing information

    Value for money

    4.5

    /5

    145

    Starting from

    10.50

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Teamwork Desk features

    Functionality

    4.2

    /5

    145

    Total features

    17

    1 categories

    Most valued features by users

    Reporting/Analytics
    API
    Customizable Branding
    Alerts/Escalation
    Email Management
    Knowledge Base Management
    Support Ticket Management
    Workflow Management

    Functionality contenders

    Teamwork Desk users reviews

    Overall Rating

    4.4

    /5

    145

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.55/10
    Rating distribution

    5

    4

    3

    2

    1

    79

    53

    7

    4

    2

    Pros
    LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together.
    Teamwork Desk has amazing features. The automated responses and customization to the ticketing system and help doc area are superior to other help desk/ticket software.
    Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use.
    Cons
    It is a little confusing how to properly integrate with Projects. And once a project is closed in Teamwork it doesn't automatically close the ticket.
    Integration was fairly simple though STMP error was not easy to uncover at first, but was very easy to fix once discovering this was an error. Lack of control over automation.
    There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours.

    Overall rating contenders

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