Teamwork Desk Pricing, Features, Reviews & Comparison of Alternatives

Teamwork Desk Reviews

Teamwork Desk

Helpdesk Software Your Team Can Rely On

4.39/5 (54 reviews)
23,672     8,407

The creators of Teamwork Projects have now built Teamwork Desk; a Helpdesk designed to enhance the experience your customers have with your company. Running your customer support desk shouldn’t cause hassle.

We understand that every user is different and Teamwork Desk was built to handle their queries, no matter how complex they are. It has all the features you need to successfully and efficiently run your support helpdesk. These include ticket management features such as ticket assignments, private notes, unlimited inboxes, ticket statuses and tags. Teamwork Desk provides a range of useful data with its reporting capabilities such as customer happiness, ticket reports as well as team and tag reports. With our Help Docs you can also manage unlimited sites and create a custom domain.

Teamwork Desk also integrates with Teamwork Projects so you can add tasks to a project straight from a ticket. The first 150 tickets a month are free forever and it’s inexpensive after that. Getting set up is easy – just check out our getting started video.
www.teamwork.com

Teamwork Desk Overview

Pricing

Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Teamwork Desk screenshot: Teamwork Desk Happiness emailTeamwork Desk screenshot: Teamwork Desk dashboard Teamwork Desk screenshot: Teamwork Desk Happiness form Teamwork Desk screenshot: Teamwork Desk settingsTeamwork Desk screenshot: Teamwork Desk metricsTeamwork Desk screenshot: Teamwork Desk Happiness reports sampleTeamwork Desk screenshot: Teamwork Desk reports helpdocsTeamwork Desk screenshot: Teamwork Desk ticket replyTeamwork Desk screenshot: Teamwork Desk helpdocsTeamwork Desk screenshot: Teamwork Desk add task Teamwork Desk screenshot: Teamwork Desk Happiness emailTeamwork Desk screenshot: Teamwork Desk customizable helpdocsTeamwork Desk screenshot: Teamwork Desk inboxes

Teamwork Desk Reviews (54)

Latest reviews

 Such an amazing tool. More than just a Project Management tool.

Read the full review
Reviewed 16th of May by Catherine Maramara

 

 Very capable and robust project management tool. Have not encountered a single bug so far.

ability to track project task completion, visualize via Gantt charts

Read the full review
Reviewed 10th of May by David Spangler

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Teamwork Desk Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

$0.10 per ticket (Startup)

$5.00 per agent/pm (Basic)

$20 per agent/pm (Pro)

View Pricing Plans

Key Features of Teamwork Desk

  • Ticket Assignments
  • Private Notes
  • Unlimited Inboxes
  • Ticket Statuses
  • Tags
  • Saved Replies
  • Triggers
  • Customer Profiles
  • Satisfaction Rating
  • User Permissions
  • Ticket Reports
  • Team Reports
  • Agent Specific Reporting
  • Customer Happiness
  • Advanced Filters
  • Date Comparisons
  • Help Docs
  • Custom Domain
  • Unlimited Data
  • Completely Customizable

Teamwork Desk Screenshots (13)

Teamwork Desk screenshot: Teamwork Desk Happiness emailTeamwork Desk screenshot: Teamwork Desk dashboard Teamwork Desk screenshot: Teamwork Desk Happiness form Teamwork Desk screenshot: Teamwork Desk settingsTeamwork Desk screenshot: Teamwork Desk metricsTeamwork Desk screenshot: Teamwork Desk Happiness reports sampleTeamwork Desk screenshot: Teamwork Desk reports helpdocsTeamwork Desk screenshot: Teamwork Desk ticket replyTeamwork Desk screenshot: Teamwork Desk helpdocsTeamwork Desk screenshot: Teamwork Desk add task Teamwork Desk screenshot: Teamwork Desk Happiness emailTeamwork Desk screenshot: Teamwork Desk customizable helpdocsTeamwork Desk screenshot: Teamwork Desk inboxes

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Online Support, Phone Support, Video Tutorials

Alternatives to Teamwork Desk

Benefits

Streamline Communication with your users
After years of managing a busy support hub for our customers we feel we know a thing or two about communicating with customers. The ticket management features within Teamwork Desk streamlines the communication between you and your users. Assign the ticket to one of the team or add notes that act as a reminder or instruction. Ticket statuses will allow you to track the progress of each particular case ensuring a smoother experience for your customers.

Solve Customer Issues Faster
Features such as unified inboxes, assigning tickets and ticket statuses as well as the ability to action a task in Teamwork Projects without leaving Teamwork Desk makes managing support queries more time-efficient.

Invisible For Your Users
Deliver support however you want! All communication between you and your customers will look like normal emails rather than an automated ticket. The only difference being that the background process is more organized than before.

Measure the things that matter
Customer happiness is the most important gauge of how you and the team are performing. Teamwork Desk's automated customer satisfaction feature helps you to find out what your customers think of the interaction you've had. The team productivity reports enable you to see how your team are doing with their workload.

Who is Teamwork Desk For?

Videos

Teamwork Desk Category Leaders

Reviews
Integrations
Mobile
Media
Security

#15 in Help Desk & Ticketing

View full ranking
58
13
2
13
16
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Catherine Maramara

Such an amazing tool. More than just a Project Management tool.

16/05/2017

Pros

It has helped us collaborate across over 10 countries and multiple time zones. It helps us track our documents, share them and have a single point of reference. Although we have only used minimum capabilities, it has still made a huge contribution to our projects tacking successfully.

Cons

I can't see who access what document. This would be useful, particularly when I am trying to track who has contributed to set tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Spangler

Very capable and robust project management tool. Have not encountered a single bug so far.

10/05/2017

ability to track project task completion, visualize via Gantt charts

Pros

1) Gantt chart presentation and modification of tasks on Gantt chart. 2) Ability to define task dependencies, pre- and post- task. 2) Ability to copy and modify esisting tasks to speed entry of many similar tasks.

Cons

Would like to have the ability to assign the effort level in hours or days, for example, and have Teamwork automatically assign the Due Date given the Start Date. With that, would like Teamwork to re-calculate predicted Due Dates based on dependencies if a task's Due Date or completion date is manually changed.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ignacio Ravotti

Some things are missing to make it great

26/04/2017

In Vision to Action, we use Teamwork Desk, to help IT Teams who are developing, to begin registering incidents, problems and requests. We found TW desk very easy to use. We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities. On the other hand, our teams, doesn´t work 24-7, neither their customers. So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week. Finally, if you could translate desk to spanish. People in Latin america will adopt it easier Thanks.-

Pros

Easy to use.

Cons

We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities. On the other hand, our teams, doesn´t work 24-7, neither their customers. So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week. Finally, if you could translate desk to spanish. People in Latin america will adopt it easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandre Barros

Verified Reviewer

Very good app for team projects

25/04/2017

A lot of resources and with good interaction between the apps they offer. They have Helpdesk, chat and time control for the task. Besides the web version there's also a mobile one.

Pros

Good interface and easy to use.

Cons

The chat server isn't always up and it would be nice if it were possible for us to customize it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Teamwork Desk

Very good software with good support.

Source: GetApp
Helpful?   Yes   No
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Katie Graf

Nice integration but needs improvements to be the main go-tofor customer communication

16/04/2017

Nice to have this and TeamWork projects together since it keeps a lot of similar communication and questions in the same place (it's easy to switch between the two with a drop down selection) but has a bulky interface and isn't set up to reply to many emails/calls quickly. There is an option to set up auto responses or "quick sends" but for other responses to customers, it's hard to navigate from one inquiry to the next and keep your inbox straight and organized. This does sync with TeamWork Projects so questions and requests can be linked tospecific tasks on a project, which is a nice feature.

Pros

Integrates with TeamWork Projects well

Cons

Bulky and not easy to navigate from one inquiry to the next.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi Katie,

Thanks very much for the review. We really appreciate you taking the time to give us your feedback. We're glad to that you enjoy the integrations between Teamwork Projects and Teamwork Desk. I've passed on your concerns to the team for their consideration. Hopefully we'll see improvements for your problems very soon. With regard 'it's hard to navigate from one inquiry to the next and keep your inbox straight and organized' - tickets are set up like emails in an inbox. You simply need to click on a ticket to open it from your inbox. If you send us an email to desk@teamwork.com with more detail we'll happily answer any questions you may have to help improve your experience with the product.

Best regards,
Therese

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Jessica Stafford

Our business is built on Teamwork!

11/04/2017

We absolutely love Teamwork. Started out on Projects and immediately got involved with the Desk beta. Best decision we ever made to use their suite of products. It's beyond nice to integrate your Help Desk with your Projects and now Chat. They've made quick work to bring new features to the table and ALWAYS have the best updates about what they've been up to on their blog each month. The Bottom Line CPA is definitely powered by Teamwork! :)

Pros

Our team uses Teamwork for all internal and external communications so the integration with Teamwork Projects and Chat is the best. We don't work out of our Gmail, you just can't scale a business and stay in the know working out of Gmail. Teamwork Desk is a better than most Help Desk solution that isn't overly complicated to use.

Cons

it's "new" and still developing so it can be buggy but the value compared with the already fantastic features with insanely responsive support makes it of no matter to me

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Teamwork Desk

I can't wait for all the things they have planned for Desk. I see new things daily and it's always wonderful to see a product move along so well!

Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi Jessica,

Thanks so much for your positive review. We really appreciate you taking the time to give us your feedback.

I've shared your review with the team here and we're all thrilled to hear that Teamwork has been so beneficial to your team.

We'd love to work on a case study with you to explore how you use the three products. If this is something you'd be interested in just shoot us a message to mareting@teamwork.com.

Thanks again for the great review.
Best regards,
Therese

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Brad Sneider

Excellent Software

10/04/2017

Teamwork allows my team to track their projects and time for tasks. It works very well and since we started using a template for our projects, it has streamlined our processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi Brad,

Thanks for your review. We really appreciate you taking the time to write it. We're delighted to hear that Teamwork Projects has helped to streamline your processes.

Best regards,
Therese

Read more
Brook Paquette

Great CS software

10/04/2017

We've been using Teamwork Desk and Teamwork Projects consistently for about 6 months now. I've trained in a new CSR with it and it's been very easy to use, quick to learn and a great tool for our customers. I'm so glad to have all cs requests going thru TWD instead of my personal email for our small and growing company. One feature I would love to see is having the ability to assign multiple email addresses to one customer. Only one issue I've experienced that I don't think there is a solution for except for educating my customers is that they must reply above the line instead of adding their remarks to the email thread below the line. The integration between Desk and Projects is fantastic. The few times I've contacted Teamwork support has been an excellent experience with responses within 24 hours. Only once was the issue on their end, the others were user-error/learning curve on my part. Still trying to figure out Teamwork Chat. I think this may be a useful tool, but the learning curve seems a bit longer, and due to other avenues my team and I communicate, we haven't taken the time to immerse ourselves in it. Thank you Teamworks! Keep up the good work!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi Brook,

Thanks so much for your review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience using both Teamwork Projects and Teamwork Desk.

Best regards,
Therese

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H Parsons

Admin Assitant's review

10/04/2017

My main job in our Teamwork program is to keep up with time logs. Using the Teamwork time logging section of the program is VERY time-consuming for me! It is NOT user friendly like my QuickBooks time log, and I have to do extensive work to get even one person's weekly log done. I would suggest you look at how some other programs log time (quickly and easily) and what you could do to improve this part of your software. Thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi H,

Thanks so much for your review. We really appreciate you taking the time to write it. We're using a simple clock in and out system internally for this. This feature will be available to the public very soon. It should make things a lot easier.

Best regards,
Therese

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Boban Kozarov

Very Nice application

08/04/2017

Works nice with the team tasks, assignments, projects. Gives you control and overview of the project and the team. Needs connections between tasks and milestones (to assign milestone on the task), notebook and tasks and milestones, risks and tasks and milestones... Also I think reports are missing: bu project, by person, by milestone, cumulative... Thanks and I hope I helped you.

Pros

Control of the project, tasks etc

Cons

Complicated to connect everything in one place

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Teamwork Desk

Did it in the review

Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi Boban,

Thanks so much for your feedback. It sounds like your review is about Teamwork Projects as opposed to Teamwork Desk. Not to worry though. We're delighted to hear that Teamwork Projects has been so beneficial to you and your team. If you go to the Everything section, choose your filters, you can export and download the report. Hope this helps.

Best regards,
Therese

Read more

Frequently used together