Teamwork Desk vs ISL Light

TeamViewer

Zendesk Suite

Freshdesk

AnyDesk

Help Scout

LogMeIn

Compare Teamwork Desk and ISL Light based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system. Empower your team to see exactly who’s responsible for what for faster resolutions.

Access Controls/Permissions

Alerts/Escalation

Customizable Branding

Email Templates

Knowledge Base Management

Mobile App

Performance Metrics

Prioritization

Real-Time Chat

Reporting/Analytics

Self Service Portal

Workflow Management

Teamwork Desk

Android

Linux

Web-based

Windows

iPad

iPhone

Project Manager

LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together.

Managing Partner

Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use.

Price is perfect, not cheap, not inexpensive, not expensive: Perfect. And last but not least, they are continually evolving excellently.

Operations Director

Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Director of Customer Support

I like that the ticketing system is very easy to use. I got used to it and I like that you can create a task directly from a ticket.

Customer Support Specialist

Overall, I have been very satisfied with Teamwork Desk. It has allowed me to help my clients efficiently and manage my workflow in a very organized manner.

I've reached out to their customer support team and got immediate and helpful answers that helped resolve my problem or gave me useful information.

Operations Manager

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets.

Business Consultant

It makes following up and assigning tickets quick and effective. I really like that the software is integrated with various applications, one of which we use i.e. Harvest.

Director Managed Services

Very responsive and helpful team when you ask questions via chat or email.

Owner

It is a little confusing how to properly integrate with Projects. And once a project is closed in Teamwork it doesn't automatically close the ticket.

The Teamwork integration means we can quickly create tasks and assign them to people while support agents can easily monitor and see the progress on any task related to one of their tickets.

Product Management

I would recommend them to anyone looking for a customer service ticketing service.

It allows ease of use for my clients and team. My main reason for using the tool is the integration with my CRM system Teamwork Projects.

Integration was fairly simple though STMP error was not easy to uncover at first, but was very easy to fix once discovering this was an error. Lack of control over automation.

There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours.

Marketing Manager

When replying via email, you must pay attention if you are responding to your team or the client.

Operations

Tasks can bump associated tickets to "Active" and email notify agents to follow up quickly with a ticket once the task has been completed - by anyone in Projects.

Teamwork Desk screenshot: Desk 2.0 - Dashboard

Teamwork Desk screenshot: Desk 2.0 - New Ticket

Teamwork Desk screenshot: Desk 2.0 - Smart Inbox

Teamwork Desk screenshot: Desk 2.0 - Customer View

Teamwork Desk screenshot: Desk 2.0 - Reports

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

LogMeIn offers remote work solutions for businesses across industries, which provide features such as remote deployment, endpoint management, remote control, patch management, remote access, and remote monitoring.

ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices from afar, in order to provide fast technical support to users. Access attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device.

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Annotations

Application Management

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Reports

Dashboard

Desktop Virtualization

Desktop/Browser Sharing

Diagnostic Tools

Diagnostics Tools

Email Management

Email Reminders

Event Logs

File Management

File Sharing

File Transfer

IT Asset Management

IT Reporting

License Management

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple Monitor Access

Multiple User Accounts

On-Demand Recording

Presentation Streaming

Presenter Control Management

Print Management

Real Time Screen Sharing

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Remote Update/Installation

Reporting & Statistics

Role-Based Permissions

Screen Recording

Screen Sharing

Secure Data Storage

Secure Login

Server Monitoring

Service Level Agreement (SLA) Management

Session Recording

Session Transfer

Single Sign On

SSL Security

Summary Reports

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Two-Way Audio & Video

Unattended Access

Uptime Reporting

User Management

Video Call Recording

Video Chat

Video Conferencing

Video Support

Whiteboard

ISL Light

Systems Technician

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.

Sales Manager

Easy and great remote support solution , secure and stable for our remote connection needs.

IT Support Director

Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.

Practice Manager

I love most that there is no connection issues and its like you were there using the computers.

It works well, quite reliable and support is outstanding.

Easy use, groups, good organization. Good support team in every language.

Network Engineer

It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.

Senior solutions manager

Overall great product for what you get in the price I really like the live chat and Remote Desktop.

Partner

Cross platform connection to provide remote support, easily, quickly and  reliably every time we need it. Always on option out performs other remote support options and offers good value for money.

Museum Manager

Having never worked remotely before we have found the product easy to set up, reliable and easy to use.

Technical Manager

We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.

System administrator

Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.

Director

The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.

Programme Officer

Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.

Salesforce Administrator

Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.

Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.

IT Systems Engineer

It is a little bit difficult to set up the On Prem version and personalize it.

Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.

Teamwork Desk vs ISL Light Comparison (2026)

Teamwork Desk

ISL Light

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives