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ISL Light Logo

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Remote support software & unattended remote access

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ISL Light Pricing, Features, Reviews and Alternatives

ISL Light FAQs

Q. What type of pricing plans does ISL Light offer?

ISL Light has the following pricing plans:
Starting from: $34.90/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of ISL Light?

ISL Light has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ISL Light support?

ISL Light supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovenian, Spanish, Swedish, Turkish, Vietnamese


Q. Does ISL Light support mobile devices?

ISL Light supports the following devices:
Android, iPad, iPhone


Q. Does ISL Light offer an API?

Yes, ISL Light has an API available for use.


Q. What other apps does ISL Light integrate with?

ISL Light integrates with the following applications:
Freshservice, Freshdesk, Bitrix24, Avast Ultimate Business Security, Autotask PSA


Q. What level of support does ISL Light offer?

ISL Light offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

ISL Light product overview

Price starts from

34.90

Per month

Flat Rate

What is ISL Light?

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

Key benefits of using ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

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    Value for money contenders

    ISL Light features

    Functionality

    4.6

    /5

    708

    Total features

    69

    7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    ISL Light users reviews

    Overall Rating

    4.7

    /5

    708

    Positive reviews

    98

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.99/10
    Rating distribution

    5

    4

    3

    2

    1

    537

    160

    10

    0

    1

    Pros
    Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
    Easy and great remote support solution , secure and stable for our remote connection needs.
    Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
    Cons
    The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
    Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
    It is a little bit difficult to set up the On Prem version and personalize it.
    AvatarImg
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    Xiping Z.

    Education Management, 11-50 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This tool have everything our school need

    Reviewed 6 months ago

    I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.

    Pros

    My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.

    Cons

    I think the design can be improved and there are some ways to be a little more friendlier.

    Vendor response

    Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.

    ST
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    Stephan T.

    Computer & Network Security, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great product

    Reviewed 6 months ago
    Pros

    Reasonably priced product and works very well

    Cons

    Lack of immediate prompt for admin rights Having to switch into restart mode to get back on after restart

    SM
    AvatarImg

    Silvester M.

    Computer Networking, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Isl

    Reviewed 2 years ago
    Pros

    Easy to access many computers from one console.

    Cons

    When you add computer it's hard to tag computer.

    Vendor response

    Silvester, thank you for your feedback. Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294

    KK
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    Kris K.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Real thoughts on isl

    Reviewed 6 months ago
    Pros

    I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

    Cons

    The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

    Vendor response

    Hi Kris, we appreciate your feedback, thank you!

    JR
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    Jonney R.

    Computer & Network Security, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Good Solid Product

    Reviewed 6 months ago

    Good company to deal with and proactive account management from ISL when dealing with us

    Pros

    Easy to use - easy to white label for our business and easy for our customers to use and interact with

    Cons

    No problems encountered with using this product

    Vendor response

    Jonney, thank you for the feedback! We're glad to know that ISL Online meets your expectations!

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