Teamwork Desk vs ISL Light

Zendesk Suite

Freshdesk

Milvus

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers.

Access Controls/Permissions

Alerts/Escalation

Customizable Branding

Email Templates

Knowledge Base Management

Mobile App

Performance Metrics

Prioritization

Real-Time Chat

Reporting/Analytics

Self Service Portal

Ticket Management

Workflow Management

Teamwork Desk

Web-based

iPhone

Linux

Windows

iPad

Android

Help Scout

Zoho Desk

SolarWinds Service Desk

ServiceNow

TOPdesk

BOSSDesk

Faveo Helpdesk

TeamViewer ONE

Tidio

Starter

Premium

Enterprise

Owner

Customization and development internally for great operational processes.

An excellent customer service tool, which helps to keep track of all customer queries in one place, making it harder to miss a request or query as it automatically creates a ticket from each client.

No integration between Desk and Teamwork CRM Companies/contacts which is absurd. If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed.

Real estate agent

This is because performing certain simple tasks can become more complex than usual.

No way to archive a customer who has left. If customer is deleted, all ticket history is deleted.

The price is low and customer support is robust.

Support Specialist

You are able to collaborate with others on certain inboxes as long as you have access.

TMS Solutions Manager

Teamwork is always working on releasing great enhancements and responds very timely to any questions.

Software development / Operations 

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

The customer service team offer fast and friendly responses.

We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an  ongoing project, we use this every day!

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

Project Manager

I dont like that I cant create a task under a task list that has been placed in the completed task lists section. If a new task comes up that needs to be filed under that I have to go in and pin that task list and then create the task.

Operations Manager

We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Director of Customer Support

Also, when creating a task from the Desk, it doesn't allow to attach images as is on the task description area.

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets.

We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.

Account Communications Manager

I like that it reminds you to follow up after 3 days of "waiting on client" and that you can connect it to Teamwork tasks.

I couldn't get a good read of the analytics so I have to always export the raw data and do the analytics/report outside by myself.

There are three big reasons to write this review: 1) This software help us a lot to get sh.t done 2) Price is perfect, not cheap, not inexpensive, not expensive: Perfect 3) And last but not least, they are continually evolving excellently.

Marketing Manager

It allows you to have full-time agents and part-time users at a lower rate.

Operations

I like that users don't have to be in Desk in order to complete tasks that are attached to Desk tickets.

Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms.

Probably the editor - I used to use emails and we would often use coloured text to reply to points.

Director Managed Services

You can respond to tickets both through desktop and mobile app.

Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn.

Account Manager

Storage options, very limited and the upgrade options are too pricey.

I just wish that the reporting is improved tremendously with the current metrics so it could be usable for us.

Not many features within the text editor of the email composer.  

They are very focused on sales and do not appear to understand customer service - what does the customer want not what you want to sell!

You can respond to a ticket using the desktop or app.

Web Developer

Variables can only be inserted from canned responses.

Business Consultant

It makes following up and assigning tickets quick and effective.

Happiness Coordinator

I love that it all works together and sends you notifications for everything.

This time, I came back because we have some large projects and I was migrating away from Saleforce.com.

It has been a real pleasure to use this platform to ticket management.

Director

Teamwork Desk is very easy to set up and use.   As a ticket management systems is simply does the job well.  

It allows ease of use for my clients and team.

Write now, I have to copy and paste them.

Very responsive and helpful team when you ask questions via chat or email.

The support desk is a huge asset to our company.

Social Media Manager

Customer Support

Task Management

Reporting

Pricing

Email Editor

Project Management

Team Communication

Task and Ticket Management

Client Support

Small Business

Mid-size Business

Freelancers

Large Enterprises

Teamwork.com

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Zoho Assist

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

AnyDesk

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

owner

it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc.

ISL Online is remote desktop and support software for IT teams, MSPs, and enterprises. Secure attended and unattended access to Windows, Mac, Linux, and mobile. No VPN required. AES 256-bit E2EE, ISO 27001 certified. Cloud, self-hosted, or private cloud deployment. 

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Annotations

Application Management

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Reports

Dashboard

Desktop/Browser Sharing

Desktop Virtualization

Diagnostics Tools

Diagnostic Tools

Email Management

Email Reminders

Event Logs

File Management

File Sharing

File Transfer

IT Asset Management

IT Reporting

License Management

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple Monitor Access

Multiple User Accounts

On-Demand Recording

Presentation Streaming

Presenter Control Management

Print Management

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real Time Screen Sharing

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Remote Update/Installation

Reporting & Statistics

Role-Based Permissions

Screen Recording

Screen Sharing

Secure Data Storage

Secure Login

Server Monitoring

Service Level Agreement (SLA) Management

Session Recording

Session Transfer

Single Sign On

SSL Security

Summary Reports

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Two-Way Audio & Video

Unattended Access

Uptime Reporting

User Management

Video Call Recording

Video Chat

Video Conferencing

Video Support

Whiteboard

By industry, ISL Light reviewers are most commonly professionals in information technology and services (32%). The most frequent use case cited is remote support (79% of reviewers).

Users and use cases

Most reviewers indicate that ISL Light delivers strong value for money, especially due to its reasonable pricing and flexible subscription options. However, some users report higher costs for small teams, multi-user needs, or annual subscriptions.

Value for money

ISL Light is a remote support solution with key features that include remote access/control, unattended access, file sharing, access controls/permissions, and more.

Teamwork Desk vs ISL Light Comparison (2026)

Teamwork Desk

ISL Light

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives