Teamwork Desk vs TOPdesk

Zendesk Suite

Freshdesk

JIRA Service Management

Help Scout

CMMShere

Planon

Compare Teamwork Desk and TOPdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system. Empower your team to see exactly who’s responsible for what for faster resolutions.

Access Controls/Permissions

Alerts/Escalation

Customizable Branding

Email Templates

Knowledge Base Management

Mobile App

Performance Metrics

Prioritization

Real-Time Chat

Reporting/Analytics

Self Service Portal

Workflow Management

Teamwork Desk

Android

Linux

Web-based

Windows

iPad

iPhone

Project Manager

LOVE the ticketing; the ability to track a task from beginning to end is great. Unlike email; everything is in one place and all the messages/notes are together.

Managing Partner

Having used a number of PM solutions, I feel Teamwork is probably the best value for the money, between licensing, features, rock star responsive support, usability and ease of use.

Price is perfect, not cheap, not inexpensive, not expensive: Perfect. And last but not least, they are continually evolving excellently.

Operations Director

Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Director of Customer Support

I like that the ticketing system is very easy to use. I got used to it and I like that you can create a task directly from a ticket.

Customer Support Specialist

Overall, I have been very satisfied with Teamwork Desk. It has allowed me to help my clients efficiently and manage my workflow in a very organized manner.

I've reached out to their customer support team and got immediate and helpful answers that helped resolve my problem or gave me useful information.

Operations Manager

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets.

Business Consultant

It makes following up and assigning tickets quick and effective. I really like that the software is integrated with various applications, one of which we use i.e. Harvest.

Director Managed Services

Very responsive and helpful team when you ask questions via chat or email.

Owner

It is a little confusing how to properly integrate with Projects. And once a project is closed in Teamwork it doesn't automatically close the ticket.

The Teamwork integration means we can quickly create tasks and assign them to people while support agents can easily monitor and see the progress on any task related to one of their tickets.

Product Management

I would recommend them to anyone looking for a customer service ticketing service.

It allows ease of use for my clients and team. My main reason for using the tool is the integration with my CRM system Teamwork Projects.

Integration was fairly simple though STMP error was not easy to uncover at first, but was very easy to fix once discovering this was an error. Lack of control over automation.

There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours.

Marketing Manager

When replying via email, you must pay attention if you are responding to your team or the client.

Operations

Tasks can bump associated tickets to "Active" and email notify agents to follow up quickly with a ticket once the task has been completed - by anyone in Projects.

Teamwork Desk screenshot: Desk 2.0 - Dashboard

Teamwork Desk screenshot: Desk 2.0 - New Ticket

Teamwork Desk screenshot: Desk 2.0 - Smart Inbox

Teamwork Desk screenshot: Desk 2.0 - Customer View

Teamwork Desk screenshot: Desk 2.0 - Reports

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Planon offers an integrated workplace management system (IWMS) for corporate real estate, facility managers, service providers and financial professionals. It helps them streamline business processes for assets, workplaces, real estate, and employees.

CMMSHere an easy way to manage maintenance in any kind and size of the industry, the most customizable software with all editing tools that will enable you to configure as simpler as more robust work order procedures truly adapting to your organization's requirements.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Calendar Management

Calibration Management

Capacity Management

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Compliance Management

Configuration Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Support

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Disaster Recovery

Document Storage

Drag & Drop

Email Alerts

Email Management

Equipment Maintenance

Event Triggered Actions

Facility Asset Management

Feedback Management

Fixed Asset Management

For Schools

Forms Management

Full Text Search

Help Desk Management

Incident Management

Incident Reporting

Inspection Management

Interaction Tracking

Inventory Management

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Incident Management

Key & Lock Management

Key Performance Indicators

Knowledge Management

License Management

Live Chat

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Monitoring

Multi-Channel Communication

Multi-Location

On Call Scheduling

Predictive Maintenance

Preventive Maintenance

Problem Management

Project Management

Real-Time Notifications

Real-Time Reporting

Recurring Issues

Release Management

Reminders

Remote Access/Control

TOPdesk

Service Desk Team Leader

This has been a great innovation and development. Great customer support, which is really important.

This product is constantly under development and it's great that they actively encourage their customers to help in its development.

Freelancer

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

IT Director

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

IT Compliance Manager

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

Applications Infrastructure Manager

TOPdesk has been a great asset enabling us to improve our customer service.

Senior Manager

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

Technical Security Officer

The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.

Infrastructure Engineer

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

Guest Services Specialist

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

TOPdesk is very easy to use. The software is full of useful functionalities.

Support Technician

They lack a lot of features and functionalities that I grew used to with our old ticketing system.

Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.

Service Desk Manager

We feel we get excellent value for money with this product.

Head of 2nd Line IT Services

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.

Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.

After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.

TOPdesk screenshot: The reporting dashboard allows users to create reports using a drag & drop interface on KPIs and metrics such as average resolution time, response time, and more

TOPdesk screenshot: View a graphical IT asset chart to understand which assets are being used by which employees, where they are located, which software is installed, and more

Teamwork Desk vs TOPdesk Comparison (2026)

Teamwork Desk

TOPdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives