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TOPdesk
4.4
(87)

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The service management platform that makes service happen

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(7)

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TOPdesk Pricing, Features, Reviews and Alternatives

TOPdesk product overview

Price starts from

66

/user

Per month

What is TOPdesk?

TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way.

Key benefits of using TOPdesk

Meeting your customers’ expectations should be easy, even when your service team is overwhelmed. TOPdesk helps you improve step-by-step, so you can make an impact without added pressure.

Getting started with TOPdesk is easy: it's out-of-the-box and quick to personalize with some help from our experts. Together we'll make sure the software works best for your situation.

In fact, the tool is based on 25+ years of best practices, so you'll benefit instantly from handy templates for processes like self-service.

TOPdesk is scalable and grows with you. Start small with features like Incident Management, Asset Management and Reporting – and add more as your needs change. Want to integrate TOPdesk with other tools? No problem. You'll have access to our API, integrations and the TOPdesk Marketplace.

Thanks to train-the-trainer sessions, you'll learn how to maintain the tool without any help from our consultants. Really, there's no coding needed.

Need some more help? Our team of experts cares about your success and has your back every step of the way. Get support from in-house specialists 24/5. They speak your language and response is quick and personal – you won't find them using any scripts.

You'll become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements.

TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based .

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Live Online
In Person
Documentation
Videos
Webinars

TOPdesk pricing information

Value for money

4.3

/5

87

Starting from

66

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TOPdesk features

Functionality

4.3

/5

87

Total features

119

15 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

TOPdesk users reviews

Overall Rating

4.4

/5

87

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.7/10
Rating distribution

5

4

3

2

1

44

37

5

1

0

Pros
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Cons
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.

Overall rating contenders

TOPdesk FAQs

Q. What type of pricing plans does TOPdesk offer?

TOPdesk has the following pricing plans:
Starting from: $66.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of TOPdesk?

TOPdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does TOPdesk support?

TOPdesk supports the following languages:
Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish


Q. Does TOPdesk support mobile devices?

TOPdesk supports the following devices:
Android, iPad, iPhone


Q. Does TOPdesk offer an API?

Yes, TOPdesk has an API available for use.


Q. What other apps does TOPdesk integrate with?

TOPdesk integrates with the following applications:
AFAS Software, FlexWhere, iFinder, Microsoft Outlook, Insocial, Jira, Versio.io, TeamViewer Remote, Zapier, Dynatrace, Clicksign, Snow License Manager, Lansweeper, Trello, Workspace 365, Azure Active Directory, ZigiOps , Microsoft Teams, Saysimple, N-central, TOPdesk, Freshdesk, ManageEngine OpManager, OneLogin, Okta, Slack, Azure DevOps Server, Splunk Enterprise, IBI-aws, Qlik Sense, Chatbot, ServiceNow, iLert, MessageBird, Microsoft Intune, Microsoft Power BI, D4Sign, FastPass SSPR, HubSpot CRM, BeyondTrust Remote Support, WISH, Zendesk Suite


Q. What level of support does TOPdesk offer?

TOPdesk offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support

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