Text Request vs Wati

Podium

Twilio

SimpleTexting

Haptik

yellow.ai

Interakt

Compare Text Request and Wati based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

SimpleTexting is an SMS marketing and business texting platform that helps teams send campaigns, manage two-way conversations, and automate messaging at scale with features like MMS, segmentation, API access, and compliance tools.

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Automated Responses

Autoresponders

Batch Communications

Campaign Management

Campaign Scheduling

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Contact Management

Customer History

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Data Import/Export

Employee Database

Feedback Management

File Sharing

Inbox Management

Interaction Tracking

Live Chat

Mass Texting

Message Personalization

Mobile Access

Mobile Alerts

Mobile Coupons

Monitoring

Multi-Channel Communication

Multi-Language

Newsletter Management

Personalization

Polls/Voting

Proactive Chat

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Role-Based Permissions

Scheduled Messaging

Search/Filter

SMS Messaging

Surveys & Feedback

Tagging

Template Management

Text-to-Win

Third-Party Integrations

Transcripts/Chat History

Video Conferencing

Widgets

Text Request

Android

Web-based

Windows

iPad

iPhone

Vice President of Technical Recruiting

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.

Coordinator of Engagement 

One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.

Owner

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

APRN

Integration was easy & it is so helpful that it is the same number as our phone so patients use it with ease.

Partner

Very impressed with the quality of the product, particularly for the price.

Marketing Specialist

All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

Rehab Manager

It has been a great experience with our therapists out in the field.

Support 

Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better.

Owner/President

We contacted customer service about this problem but they were not able to provide any assistance.

The biggest problem we have is that the mobile app loads very slowly.

Staffing Specialist

Text request is great because we hire nationally and we can pick out area codes from the location we are hiring from to send information to applicants.

I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

Its easy to use and organized, can add multiple users which helps.

Our independent insurance agency absolutely LOVES Text Request.

Communications Director

It can also be challenging knowing if our texts are coming across as spam due to the acronym of our name and using a link (things that alert spam).

Head of Product

It is simple to use and works fine. Has a lot of functionalities and meets all our needs.

Intake Specialist

I am not tech savvy and I found text request to be very user friendly.

Marketing Coordinator

We have had difficulty with attachments. There have been times where we have not been able to open them.

Text Request screenshot: Text Request Classic and Mobile Views

Text Request screenshot: Text Request Message Thread

Text Request screenshot: Text Request Payments

Text Request screenshot: Text Request Group Messages

Text Request screenshot: Text Request's Pricing Page.
Need more Texts per month? Reach out to Sales@textrequest.com

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the on

Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.

Haptik is a conversational AI software that helps businesses streamline operations related to contactless shopping, FAQ automation, request routing, and more. Administrators can use predefined templates to build IVAs based on specific business requirements and use cases.

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

AI Copilot

AI/Machine Learning

Chat Transcript

Chatbot

Code-free Development

Customer Communication

Customer Database

Customer Engagement

Customer Experience Management

Customer Service Analytics

Customer Support

Drag & Drop

For Developers

Lead Management

Marketing Automation

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Self Service Portal

Support Ticket Management

Wati

Linux

Confounder

WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively.

Co-founder, Head of support and email deliverability

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

marketing specialist

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

Online Marketing Specialist

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

CEO 

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

Tuition Manager

The webhook integration with our CRM ensures seamless customer interactions. Overall, Wati has significantly improved our customer support and saved time for our sales team.

Software Developer

Wati offers excellent customer support, helping users resolve issues quickly and efficiently.

Founder

Their support is worst in the industry and this people are fraud.

Development

Its easy to use and has good features like quick replies and automations.

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Its Great, Cost Effective Great for Small or Big Enterprises.

Product Growth

Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Head of Operations

Worst thing i found is that the chat gets expired in 24 hours and as a user you cannot send your clients any messages after 24 hours.

Director

We discovered it recently and asked them to remove it, they flatly refused.

Product Manager

Very easy to use User interface and great support team.

Marketing Analyst

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Text Request vs Wati Comparison (2026)

Text Request

Wati

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives