Tidio vs Chatbase

Zendesk Suite

LiveChat

Intercom

Kommunicate

Botpress

CustomGPT.ai

Compare Tidio and Chatbase based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Campaign Segmentation

Canned Responses

Case Management

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

On-Demand Communications

Tidio

Android

Linux

Web-based

Windows

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Writer

They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Student | Developer

No direct integration with slack to handle chats directly from slack.

Tidio screenshot: Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Tidio screenshot: Streamline your work with one centralized help desk

Tidio screenshot: Provide real-time support via live chat

Tidio screenshot: Get more loyal customers with automated chatbot sales flows

Tidio screenshot: Integrate Tidio with your current stack in a single click

Tidio screenshot: Improve AOV with Lyro's AI product recommendation engine

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-powered chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

AI Search and Retrieval from your Business Content. 

Botpress is an on-premise conversational artificial intelligence (AI) platform designed to help businesses in healthcare, financial services, eCommerce, education and other industries create chatbots using natural-language understanding (NLU) technology. Managers can embed chatbots on web pages and utilize a centralized dashboard to gain insights into engagement metrics.


Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Real-time Consumer-facing Chat

Chatbase

Director IT

Overall, it was a great experience for my team and also for the end users. The quick learning and also the quality of responses were very helpful.

We trained the model using the ChatGPT 3.5 and with chatGPT 4 and we don't understand why the model 4 is not working, most of the time the answers are wrong or even no answered.

Operations Manager

I love how quickly I was able to provide it information and then be able to have an intelligent conversation about it with the information provided.

Principal

Chatbase is very easy to integrate into websites. Loading your own data into the system is also very accessible, making it a great tool for custom client solutions.

Content Manager

We are trying to use Chatbase to act as a funnel to capture travel recommendations and help women travel plan. So far, Chatbase has seemed like the best option for us.

Manager

The product looks very nice and chatbots answer very fast. Great for demo chatbots.

Pastor of Worship Arts and Media

Chatbase is a great idea for small companies or those who like to expriment.

Overall it is a very easy-to-use tool with great benefits.

IT Solutions Specialist

For example: It sometimes makes up URLs with our domain. I don't like how this can mislead some users.

Specialty Doctor

I like the user friendly prompt generation and easy to deploy the chatbot.

Chief Architect

Worst experience, crapy software, in responsive customer service and unethical policies.

Founder 

Very exciting integrations and developments planned in the roadmap which will make this an incredible service.

owner

Overall i really like the ease of use and how the bot interacts with users queries.

Lead product manager

I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable.

The overall pricing model is a bit clunky, and overall we were struggling to make it work beyond more hobbyist use cases.

I have no background in AI / chatbots and I picked it up very quickly. Your customer support team are great too.

Chatbase screenshot: Unfortunately, most chatbots aren’t intelligent enough to actually reduce customer support requests—which can be super frustrating.

Chatbase screenshot: Quickly train your chatbot with any online or offline data and embed it on your website as an iframe or support widget Create an intelligent ChatGPT-like chatbot that matches your brand’s personality in just seconds

Chatbase screenshot: Chatbase makes it easy to train your chatbot offline by uploading files like Word documents, PDFs, and other text files.  You can use plain text to train your chatbot by copy-pasting info from non-downloadable sources like emails and text messages.

Chatbase screenshot: It’s super easy to customize the look of your chatbot! add a profile picture, and modify the text bubbles.  You can also change the chatbot’s opening greeting—whether you want it to introduce itself, offer help, or provide different solutions.

Chatbase screenshot: Best of all, you can embed the chatbot on your website as a widget or iframe by simply copy-pasting the HTML code.  Once you enter a list of allowed domains, you can easily prevent your chatbot from being used on other sites.

Tidio vs Chatbase Comparison (2026)

Tidio

Chatbase

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives