UJET vs ZIWO

Zoho CRM

Cisco Jabber

RingEX

Five9

Aircall

Ameyo

Compare UJET and ZIWO based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn CCaaS

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Activity Dashboard

Alerts/Escalation

Archiving & Retention

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Canned Responses

Chat/Messaging

Communication Management

Computer Telephony Integration

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Dashboard

Feedback Management

File Sharing

File Transfer

Forecasting

Geotargeting

Inbound Call Center

Interaction Tracking

Interactive Content

Knowledge Base Management

Knowledge Management

Live Chat

Manual Dialer

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

On-Demand Communications

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Personalization

Phone Key Input

Proactive Chat

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text to Speech

Transcripts/Chat History

Transfers/Routing

Voice Customization

Voice Mail

VoIP

VoIP Connection

Workforce Management

UJET

Web-based

iPad

Android

iPhone

Basic

Team Leader

Sometimes we are experiencing some glitches or bugs that slowers down our service level

Customer Service Represenative 

What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start

Customer service representative

I like its feature where customer can give feedback real time and accurate.

As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product.

Agent

In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly.

Supervisor

I can easily monitor my agent's auxes, status and even do a call listening real time.

The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent.

It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch.

Member Experience Associate

It manages inbound and outbound calls, I can make both, and it has an intuitive whisper notification for incoming calls.

customer service support

I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.

Customer support

It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide.

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

SME Mentor Support

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Customer Service Representative

In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.

You can see the time avail and also you can easily change your auxes

specially I am a customer representative it is easy to use  tools in ujet that is why I have a lot of satisfied customer service experienced.

Ujet was helpful when it comes of interacting with customer service

call center agent

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use.

Customer Service Representetative

It is already a year since I started using UJET and so far there is no problem that I experienced.

As a daily UJET user, I highly prefer to use this continuously.

Ujet is easy to use specially on our daily work.

I think it is user friendly and very easy to use on a daily basis.

Tier 2 Phone Support

It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Customer Service Agent 

Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless.

Customer service rep

Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls.

Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

Tech Support Agent

It provides several insights that can help track call information and keep tabs of everything that is going on.

Priority Services Specialist

Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date.

Happiness Manager

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.

Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Customer Service Rep

There's also times you can not answer a call for unknown reasons (it freezes and doesn't allow to you do anything).

It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

I use Ujet through Kustomer and I like how they work together and pull up customers information.

I wish it does not manually change my status to unavailable when it wants to. But overall, I am happy with the way that UJet is working.

It somehow resets to always being super loud when it rings and when I'm placing a call.

It has the options for breaks, bathroom, meetings, ect.

There were several times when calls would glitch out and you wouldn't know what exactly happened.

Customer Service 

The only thing, would be that it lags a little, but that could just be due to the internet connection.

Call Management

Customer Support

Ease of Use

Bugs and Issues

Agent Call Monitoring

Features

Status Management

Reporting

Training and Learning Curve

201-500

1000+

2-10

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Freshdesk

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries. 

UJET vs ZIWO Comparison (2026)

UJET

ZIWO

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives