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ZIWO

API Based cloud contact center software with CRM Integration

Table of Contents

Is this product right for your business?

Find out with a

ZIWO - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ZIWO overview

What is ZIWO?

ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...

ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.

ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.

Starting price

40flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Call Management

Customer Support

User Interface

Connectivity

ZIWO’s user interface

Ease of use rating:

4.7

(108)

ZIWO pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(33)

5(75)

What do users say about ZIWO?

I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner

Select to learn more

Who uses ZIWO?

Based on 108 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Financial Services

Consumer Services

Banking

Automotive

Others

Use cases

Customer Service

Call Center

Call Tracking

Call Recording

VoIP

ZIWO's key features

Most critical features, based on insights from ZIWO users:

Call recording

4.8

(41)

Call monitoring

4.8

(34)

Call logging

4.5

(25)

Reporting/Analytics

4.4

(19)

CRM

4.7

(14)

IVR

4.9

(12)

Caller id

5.0

(5)

Queue management

4.3

(12)

Call routing

4.8

(12)

All ZIWO features

Features rating:

4.6

(108)

Activity dashboard

5.0

(2)

Activity tracking

4.8

(4)

Agent interface

5.0

(1)

Alerts/Escalation

4.4

(13)

Alerts/Notifications

5.0

(1)

API

5.0

(6)

Archiving & retention

5.0

(5)

Auto-Dialer

(0)

Automated routing

4.5

(13)

Automatic call distribution

4.7

(20)

Blended call center

(0)

By-Extension reporting

(0)

Call center management

4.8

(35)

Call duration

(0)

Caller id

5.0

(5)

Call list management

5.0

(1)

Call logging

4.5

(25)

Call monitoring

4.8

(34)

Call recording

4.8

(41)

Call reporting

5.0

(1)

Call routing

4.8

(12)

Call tagging

5.0

(2)

Call tracking

5.0

(2)

Call tracking metrics

5.0

(6)

Call transcription

(0)

Call transfer

4.7

(15)

Call Volume

5.0

(1)

Campaign management

4.3

(6)

Chat/Messaging

(0)

Collaboration tools

(0)

Computer telephony integration

4.7

(24)

Conversion tracking

5.0

(2)

CRM

4.7

(14)

Customizable reports

(0)

Employee activity monitoring

5.0

(2)

Employee scheduling

(0)

Event triggered actions

5.0

(3)

File sharing

(0)

File transfer

5.0

(6)

For call centers

(0)

Inbound call center

(0)

Inbound reporting

(0)

IVR

4.9

(12)

Key performance indicators

4.5

(2)

Keyword tracking

3.0

(2)

Labor forecasting

(0)

Live chat

4.2

(14)

Manual dialer

4.9

(9)

Mobile access

2.0

(1)

Monitoring

(0)

Multi-Channel communication

4.5

(19)

Multi-Location

(0)

On-Demand recording

5.0

(6)

Outbound call center

(0)

Outbound reporting

(0)

Performance metrics

4.7

(3)

Predictive dialer

4.7

(6)

Prioritization

(0)

Progressive dialer

5.0

(2)

Quality management

4.7

(3)

Queue management

4.3

(12)

Real-Time analytics

4.8

(5)

Real-Time data

(0)

Real-Time monitoring

4.8

(4)

Real-Time reporting

4.8

(6)

Recording

4.8

(6)

Remote access/control

5.0

(2)

Remote support

4.0

(1)

Reporting/Analytics

4.4

(19)

Reporting & statistics

5.0

(1)

Ring Groups

(0)

Scheduled recording

5.0

(2)

SIP trunking

(0)

Softphone

4.0

(1)

Tagging

(0)

Text to speech

5.0

(1)

Third-Party integrations

4.3

(7)

Time zone tracking

(0)

Unattended call management

(0)

Video conferencing

(0)

Virtual Call Center

5.0

(1)

Virtual Extensions

(0)

Voice Customization

(0)

Who answered log

(0)

Workforce management

5.0

(1)

ZIWO alternatives

ZIWO

4.7

(108)

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

ZIWO pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Cloud Business Phone System

Per month

Features included:

Cloud PBX
Free Standard DID
Inbound Roaming Agent
Standard IVR

Cloud Contact Center

109

Per month

Features included:

Agent Attendance Time
Agent Status
Automatic Call Distribution
Call Recordings
Call Whispering
Cloud PBX
Customer IVR
Sentiment Analysis

Enterprise

No pricing info

Features included:

24/7 Support
Bring Your Own SIP Trunk
Custom Data Retention Policy
Custom Integration
High Availability
Private or Public Cloud
Uptime Financial Warranty

User opinions about ZIWO price and value

Value for money rating:

4.6

(108)

To see what individual users think of ZIWO's price and value, check out the review snippets below.

“ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality.”

Habiba e.

CCU specialist

“I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner”

Mostafa Y.

CCU complaints department