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ZIWO

API Based cloud contact center software with CRM Integration

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ZIWO Pricing, Features, Reviews and Alternatives

ZIWO product overview

Price starts from

$

40

/momonth
Per User

What is ZIWO?

ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...

Key benefits of using ZIWO

*API Based Readymade CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dyamics 365, Zapier & ZOHO
* Call Tracking feature can be implemented for Developers in very simple steps for sales & marketing campaign tracking
* Call Masking protects your customers private data and enables smooth communication between your business and your clients
*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips
*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
Chat
24/7 (Live rep)

Training options

In Person
Webinars
Live Online
Videos
Documentation

ZIWO pricing information

Value for money

4.6

/5

48

Price starts from

$

40

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ZIWO features

Functionality

4.6

/5

48
Total Features80 14 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Reporting & Statistics
Multi-Channel Communication
Live Chat
Activity Dashboard

Functionality contenders

ZIWO users reviews

Overall rating

4.7

/5

48

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10
Rating distribution

5

4

3

2

1

33

14

1

0

0

Pros
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.

JO

Janine O.

I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.

ha

hafsa a.

An amazing way to call and communicate with colleagues and customers. Great app and waiting to see the next update.

AR

Anonymous Reviewer

Cons
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.

an

amna n.

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

AA

Ali A.

Sometimes the call logs get missing. If someone transfers the call then only this happens.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ziwo is making my work experience easier and funnier

Reviewed a month ago
Pros

The user-friendly interface and the easy way of using it

Cons

Extracting the call record and redesigning the layoutt

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ZIWO review

Reviewed a year ago

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros

Having a mobile app for admins. Easy GUI. Great customer support.

Cons

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Vendor response

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Contact Center Solution

Reviewed 3 months ago

Neutral

Pros

Fast creation of the account. More users we have, users are given a discounted rate.

Cons

Customer Support is not okay. Long time in responses, no answers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ZIWO is great and recommendable

Reviewed 4 months ago
Pros

The phone call feature is clear, seamless, easy to understand and the calls are clear

Cons

They need to include the smoke break and short break features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Why ZIWO ?

Reviewed 3 months ago

Exceptional

Pros

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you. - Support is 24/7. - The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments. - The service is the best in the market as it has some specific features which rival service providers don’t...

Cons

Nothing . It's the best in market much better than the rivals from my experience and testing.

ZIWO FAQs and common questions

ZIWO has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


ZIWO has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


ZIWO supports the following languages:
French, English


ZIWO supports the following devices:
Android, iPhone, iPad


Yes, ZIWO has an API available for use.


ZIWO integrates with the following applications:
SAP CRM, Zapier, Freshworks CRM, Freshdesk, Salesforce Sales Cloud, Zendesk Sell, HubSpot CRM, Intercom, Zendesk


ZIWO offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

Most popular ZIWO comparisons

ZIWOvsCloudTalk

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