Lime Connect vs Microsoft Teams

Slack

LiveChat

LiveAgent

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Project Manager

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.

Digital Marketing Manager & E-commerce Manager

We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.

Userlike is a great tool for providing customers with quick and efficient support.

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Chat Transcript

Communication Management

Configurable Workflow

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Visualization

Drag & Drop

Email Management

Feedback Management

File Sharing

For Sales/Marketing

Geotargeting

Human Handover

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Push Notifications

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Video Chat

Video Support

Widgets

Workflow Management

Most reviewers indicate that Lime Connect provides good value for money, especially due to its free version and trial. However, some users report that advanced features are costly and the free plan lacks customization and analytics.

Value for money

Reviews for Lime Connect come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Lime Connect cited by reviewers is live chat (64% of reviewers).

Open Source

Lime Connect

Web-based

Windows

Linux

Tidio

Intercom

Zendesk Suite

Free

Flex

e-commerce manager

So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage

bachelor

It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.

It was like a magic door to seamless communication opened.

Furthermore, it's very very quick to install and use it. And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Director

Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.

CEO 

There was not really a good pricing option for a small non profit

Me as the admin didn't log in each day in my admin account, and operators didn't have this alert!

The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

Unforgivable loss of clients because of the interface alerts system fault.

Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid".

doctor

It is great way to build customer relationship through live chat platform.

Shift manager 

I like how user friendly the platform is and super easy to use all around

offline emails from userlike chat widget!

Chat

Message Notification

Language and Automatic Answers

Client Support

Pricing

Small Business and Startups

User Interface

Chat Widget

Mid-size Business

Small Business

Large Enterprises

Freelancers

Most reviewers indicate that Lime Connect offers good value for money, especially highlighting the availability of a free version and a free trial, which allow users to test the platform before committing. They appreciate that the free plan includes enough features for small businesses or startups to get started, and find the pricing plans competitive and suitable for growing companies. Most users consider the included functionalities and user allotments to be generous for the price, and they value the flexibility to upgrade as their needs expand. Some reviewers find the platform’s pricing transparent and affordable compared to similar tools, and they mention that the quality and range of features justify the cost.

However, some users report that certain advanced features are only available in higher-tier plans, which can make the overall cost feel high, especially for small businesses or those with limited budgets. They say the trial period can be too short to fully evaluate the software, and some feel that the free version is too limited in terms of customization and analytics. Some reviewers feel that the price is higher than competitors for similar functionalities, and they express a desire for more features to be included in lower-priced plans.

Userlike

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Workspace

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Google Meet

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Business Development Manager

Microsoft support couldn't resolve it, eventually they gave up and pointed me to a community forum.  

HR Coordinator

The customer support team are very knowledgeable: and offer solutions, suggestions, a thorough explanation alongside solutions. When we experienced issues during setup they called us immediately (from the US) and talked us through the solution, explaining the what and the why.

Field Service Coordinator

Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Lime Connect vs Microsoft Teams Comparison (2026)

Lime Connect

Microsoft Teams

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives