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Live chat and customer messaging for businesses of all sizes

(45)

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Userlike Pricing, Features, Reviews and Alternatives

Userlike FAQs

Q. What type of pricing plans does Userlike offer?

Userlike has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Userlike?

Userlike has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Userlike support?

Userlike supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does Userlike support mobile devices?

Userlike supports the following devices:
Android


Q. Does Userlike offer an API?

Yes, Userlike has an API available for use.


Q. What other apps does Userlike integrate with?

Userlike integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline CRM, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, TYPO3, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite


Q. What level of support does Userlike offer?

Userlike offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support

Userlike product overview

Price starts from

100

Per month

Flat Rate

What is Userlike?

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.

Key benefits of using Userlike

- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

Documentation
In Person
Webinars
Live Online
Videos

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Why am I seeing this?

Userlike pricing information

Value for money

4.3

/5

646

Starting from

100

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Userlike features

Functionality

4.5

/5

646

Total features

65

14 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Alerts/Escalation

Functionality contenders

Userlike users reviews

Overall Rating

4.6

/5

646

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.63/10
Rating distribution

5

4

3

2

1

419

204

17

4

2

Pros
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
Cons
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

Overall rating contenders

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Christian A.

Leisure, Travel & Tourism, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick Customer Service Plus It's FREE

Reviewed 7 years ago

I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Tony T.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple to set up and use

Reviewed 6 years ago

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Pros

The features and integration options are what made Userlike our first choice of chat app

Cons

The trial period a bit short to properly evaluate before signing up to a plan

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Ivan V.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

It's looking good, but it's buggy and quite expensive

Reviewed 6 years ago
Pros

It's one of the best looking chats on the market. Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative. No application for support.

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Jose C.

Internet, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The most amazing user experience of my entire life

Reviewed a year ago

My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business.

Pros

What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing.

Cons

At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.

Vendor response

Hi Jose, Thank you for taking the time to leave a review and for sharing your great experience with Userlike! We appreciate it a lot! We wish you success and have fun chatting!

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Tom H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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New Customer Experience with Userlike

Reviewed 7 years ago

We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Pros

- easy in use - awesome dashboard

Cons

Backend possibilty to change the header Offline Chat Messages

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