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Userlike
Live chat and customer messaging for businesses of all sizes
(39)
Userlike Pricing, Features, Reviews and Alternatives
Userlike FAQs
Q. Who are the typical users of Userlike?
Q. What languages does Userlike support?
Q. What other apps does Userlike integrate with?
Userlike integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline CRM, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite
Userlike product overview
What is Userlike?
Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.
Key benefits of using Userlike
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more
Typical customers
Platforms supported
Support options
Training options
Not sure about Userlike? Compare it with a popular alternative
Starting from
100
Per month
Flat Rate
Starting from
9
/user
Per month
Userlike pricing information
Userlike features
Functionality
4.5
/5
642
Total features
66
14 categories
Most valued features by users
Functionality contenders
Userlike users reviews
Overall Rating
4.6
/5
642
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.64/10
418
202
17
4
1
Christoph H.
Overall rating contenders
Christoph H.
Used daily for less than 6 months
Review source
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Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go. Easy to customize: Change colors etc. in the backend. Easy to use: Login in a browser tab and you're online.
We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).
Oscar T.
Internet, 501-1,000 employees
Used daily for 1-2 years
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Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.
New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.
Ivan V.
Used daily for 6-12 months
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It's one of the best looking chats on the market. Installation on the website is quite easy and straight forward.
Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative. No application for support.
Nguyen H.
Financial Services, 201-500 employees
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A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use
Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.
A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online
Tom H.
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We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.
- easy in use - awesome dashboard
Backend possibilty to change the header Offline Chat Messages
Common Userlike comparisons
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