Userlike Pricing, Features, Reviews & Comparison of Alternatives

Userlike

Live chat and customer messaging for businesses of all sizes

4.61/5 (631 reviews)

Userlike overview

What is Userlike?

Create a seamless contact channel and connect with your customers in real-time.

- Choose how a chat should start. Proactively invite web visitors to a chat or let your visitors decide when to start the conversation.

- Use predefined canned messages to give fast answers. One Operator can chat with up to 10 customers at a time but you can also adjust this number downwards to reduce the pressure.

- Connect a chatbot to automate parts of your support process and increase service efficiency.

- Let your web visitors fill in a registration form before starting a chat. This is a powerful way to collect valuable leads and filter out low-quality chats.

- Customer service is a team effort. That’s why Userlike offers features to use the chat in a team. Forward chats between Operators. Use Operator Groups and Skill-based routing to distribute incoming chats to the right people.

- Get user feedback on the performance of your chat service through chat ratings. Use our analytics features for a detailed analysis of your performance metrics.

- Live chat should stand out while still looking good and connecting to the design of your site. Our design options allow you to tailor the chat window to your brand.

- Integrate Userlike with your favorite business tools that you’re already using, like Slack, Help Scout, Salesforce, Pipedrive, MailChimp etc.

- See detailed customer info. Our Fullcontact integration pulls available social platform data into the chat if the visitor has entered their email address. With our API, you can also see the contents of your visitor’s shopping cart.

- See what your visitor is typing before they send it. This allows you to come up with answers more quickly and boosts your efficiency.

- Use our data privacy options to adhere to the regulations of your country. This prevents the collection of certain types of data for a setup that's 100% GDPR-compliant.
www.userlike.com

Pricing

Starting from
€29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English, Czech, Danish, Dutch, Finnish and 11 other languages, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Userlike screenshot: Website MessengerHow to Add Live Chat to Your Website: HTMLUserlike screenshot: Messenger ChannelsUserlike screenshot: Custom chat designUserlike screenshot: Data privacyUserlike screenshot: Chatbot supportUserlike screenshot: Message CenterUserlike screenshot: Userlike Live ChatUserlike screenshot: AnalyticsTrusted Shops: Generating more leads with UserlikeIntroducing Userlike Live Chat

Userlike reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.5
  4.6
Coty Thomas

Absolutely wonderful!

Used daily for less than 6 months
Reviewed 2019-09-12
Review Source: Capterra

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Response from Userlike


Thanks for your review! We're happy to hear that you're enjoying Userlike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebeca Steinmuller

Free trial convinced

Used daily for free trial
Reviewed 2019-09-10
Review Source: Capterra

Very satisfied.

Pros
The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

Cons
I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

Response from Userlike


Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window.
Happy chatting!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Chat with your site visitors

Reviewed 2018-03-25
Review Source: Capterra

Pros
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Cons
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Michael Felber

Review for userlike installation and use in an onlineshop environment

Used daily for 6-12 months
Reviewed 2019-08-26
Review Source: Capterra

Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Pros
I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Cons
It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Enrico Luca Kindle

Good Control Panel and Custom CSS Integration

Used weekly for free trial
Reviewed 2019-07-18
Review Source: Capterra

We tested many solutions and found that userlike mostly fits our needs for a small business. Its great that you can choose between different packages and upgrade any later if needed, but the most important tools are available in any package. Especially for companys within the E.U. userlike is a great option.

Pros
The control panel offers many options even in free version and its easy to walk through the initial configuration. Its possible to fully customize the chat widget on site which was a main criteria for us.

Cons
It would be great if there would be an app for iOS and Android to chat with users while on the go.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Userlike pricing

Starting from
€29/month
Pricing options
Free
Free trial
Open source
Subscription
View Pricing Plans

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Userlike features

API
Chat

Activity Dashboard (109 other apps)
Alerts / Escalation (73 other apps)
Automatic Notifications (103 other apps)
CRM Integration (85 other apps)
Customizable Branding (118 other apps)
Email Integration (98 other apps)
Instant Messaging (101 other apps)
Knowledge Base Management (100 other apps)
Monitoring (108 other apps)
Multi-Channel Communication (105 other apps)
Multi-Language (73 other apps)
Real Time Monitoring (75 other apps)
Reporting & Statistics (123 other apps)
Social Media Integration (87 other apps)
Support Ticket Management (77 other apps)
Surveys & Feedback (87 other apps)
Third Party Integration (142 other apps)
Workflow Management (78 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Userlike

Key features of Userlike

  • Automatically invite visitors to chat
  • Mobile support: chat from your smartphone
  • Prepare canned messages to deliver quick answers
  • Detailed user info
  • Offline contact form
  • Privacy options: adheres to the strictest privacy laws
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Upload your own logo in the chat window
  • Open API
  • White label
  • Effective team features: group your operators in departments
  • Multi-language: Chat widgets supported in 16 languages
  • Documentation chat transcripts and offline messages
  • Upload operator pictures for a more personal service
  • Chat statistics
  • Chat through popular IM clients
  • Use co-browsing features to guide your visitors
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
View All Features

Benefits

- Create satisfied and loyal customers
- Boost your conversion rate by 20%
- Lower the number of phone calls and emails
- Gain a better understanding of your customers
- Get customer insights with chat surveys
- Adjust your chat design and logic to fit your brand's style
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more