Userlike Live Chat Pricing, Features, Reviews & Comparison of Alternatives

Userlike Live Chat Reviews

Userlike Live Chat

Chat with your Website Visitors

4.89/5 (18 reviews)   Write a review
   17 people use this
886     5,154
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Userlike Live Chat Screenshots (7)

Userlike Live Chat screenshot: Userlike live chat softwareUserlike Live Chat screenshot: Userlike chat panel overviewUserlike Live Chat screenshot: Userlike dashboard statisticsUserlike Live Chat screenshot: Userlike widget editorUserlike Live Chat screenshot: Userlike operator groupUserlike Live Chat screenshot: Userlike chat modeUserlike Live Chat screenshot: Userlike eyecatcher editor

Userlike Live Chat Pricing

Starting from: €29.00/month

Pricing model: Freemium, Open-source, Subscription

Free Trial: Available (No Credit Card required)

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.

View Pricing Plans

Key Features of Userlike Live Chat

  • Automatically invite visitors to chat
  • Mobile support: chat from your smartphone
  • Prepare canned messages to deliver quick answers
  • Detailed user info
  • Offline contact form
  • Privacy options: adheres to the strictest privacy laws
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Upload your own logo in the chat window
  • Open API
  • White label
  • Effective team features: group your operators in departments
  • Multi-language: Chat widgets supported in 16 languages
  • Documentation chat transcripts and offline messages
  • Upload operator pictures for a more personal service
  • Chat statistics
  • Chat through popular IM clients
  • Use co-browsing features to guide your visitors
  • Browser IM client: chat through our dashboard
  • Browser sharing integration

Userlike Live Chat Overview

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.
  userlike.com

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Support Options
FAQs, Online Support, Phone Support, Video Tutorials

Benefits

- Bring your website to life
- Create happy and long-term customers
- Raise your conversion rate by 20%

Easy to use
Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers.

Easy to customize
Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactive invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome chat service, and more.

Easy to scale
Whether you’re a one man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest growing companies. Our system is easy to scale when your website traffic and support team increase.

Integrate with your workflow
As an additional channel, your live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike to give your chat operators the information to offer a personalised service, or pull chat transcripts and offline messages to your CRM.

Don’t take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.

Userlike Live Chat Reviews & Ratings

User ratings

(16)
(2)
(0)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Easy to implement and use

Verified Reviewer  22nd of November, 2015

Founder (Renewables & Environment company, 1-10 employees)
Incorporated in our website it works well and is easy to customise although customisation can be a bit more elaborate. It is very easy to use from iMessage.

Pros: Easy to use from iMessage.

Cons: Possibilities for customisation not enough

Rating breakdown
Ease of use
Value for money
Customer support

Great Resource for Shopify Store, Great Integrations Also!

Verified Reviewer  20th of November, 2015

Paul K. Woolley, Chief Awesomeness Officer at I Love Grilling Meat
Switched to UserLike from PureChat at the recommendation of a friend and fellow online entrepreneur and couldn't be happier with the decision. Integrates very well with our helpscout support desk service and works wonders.

Rating breakdown
Ease of use
Value for money
Customer support

Userlike Live Chat - super Tool

Verified Reviewer  20th of November, 2015

Angestellter (Telecommunications company, 201-500 employees)
Userlike Live Chat is a reliable programm which allows us to communicate directly to our customers. And the response of our customers were consistently positiv.

Pros: Top Support, Is working without any problems

Cons: The individual integration was sometimes not that easy.

Rating breakdown
Ease of use
Value for money
Customer support

Greate live chat service!

Verified Reviewer  19th of November, 2015

Виталий Власенко, Основатель – Mestikon Digital Agency
I like this service so much! Greate features, simple usability and many good options to improve visitors comunications and converting them to really buyers.

Pros: Design, features, easy-to-use.

Cons: Cost, partner program.

Rating breakdown
Ease of use
Value for money
Customer support

Sale sIncreasing Chat System

Verified Reviewer  18th of November, 2015

Logan Thompson, E-Commerce, Digital Marketing, Social Media, SEO & PPC
So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.

Pros: It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.

Cons: There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.

User Like Reviews

Verified Reviewer  18th of November, 2015

Nuno Pimenta, Industry Manager - Exports & Start Ups
Userlike has been a very important tool for BonMignon.co as we are a marketplace for baby and kids clothes and our clients have many questions about sizes, colors, changes, etc. With userlike, we have been able to capture some of this questions and reply immediately or some minutes after, still closing the sale.

Pros: Very easy and simple to use.

Cons: A bit more flexibility so it could be possible to "transfer" a chat from one operator to another.

Rating breakdown
Ease of use
Value for money
Customer support

I like Userlike Live Chat

Verified Reviewer  6th of October, 2015

Marija Petkovic, Project Manager at KaFe Rocks
I've started to use Userlike chat for a trial period, and I found it very useful and easy to use. I work as a project manager on a casino portal, with lots of information for the casino players. I had several questions regarding casino sites we promote, and we helped them to manage their accounts, bonuses etc.

Pros: Easy to use, transparent statistics

Cons: No application for mobile

Rating breakdown
Ease of use
Value for money
Customer support

Great extension and easy to use

Verified Reviewer  6th of October, 2015

Inhaber (Internet company, Myself Only employees)
We are currently using the free trial of Userlike and we love it! It's a great tool to interact with customers and most important: It is really easy to implement and was easy to set up.

Pros: Easy setup, free trial, customer engagement, styling possibilities, configuration possibilities, customer support

Cons: Really don't know what could be improved so far :)

Rating breakdown
Ease of use
Value for money
Customer support

Powerfull

Verified Reviewer  27th of October, 2014

A verified reviewer
We are using Userlike Chat for our Online Store in combination with Zendesk. It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity. 2 Thumbs up..

Very nice and easy to use software

Verified Reviewer  12th of August, 2014

A verified reviewer
Using this Livechat for our homepage and the direct contact to our customers. The service of userlike is perfect and high skilled. The software itself ist also very nice and easy to use that is really important for our employees.

Pros: - easy to use - nice support - good price - very fast

Articles

23 Nov 2012
Getting answers as soon as possible as a customer is a wonderful thing, being able to deliver those answers as a small business, is priceless. I checked out Userlike, live chat software for websites and iOS apps. I know if I have a question about a prod

Videos

Frequently used together

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FAQs for Userlike Live Chat

Below are some frequently asked questions for Userlike Live Chat.

Q. What are the main features of Userlike Live Chat?

Userlike Live Chat offers the following features:

  • Automatically invite visitors to chat
  • Mobile support: chat from your smartphone
  • Prepare canned messages to deliver quick answers
  • Detailed user info
  • Offline contact form
  • Privacy options: adheres to the strictest privacy laws
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Upload your own logo in the chat window
  • Open API
  • White label
  • Effective team features: group your operators in departments
  • Multi-language: Chat widgets supported in 16 languages
  • Documentation chat transcripts and offline messages
  • Upload operator pictures for a more personal service
  • Chat statistics
  • Chat through popular IM clients
  • Use co-browsing features to guide your visitors
  • Browser IM client: chat through our dashboard
  • Browser sharing integration

Q. What type of pricing plans does Userlike Live Chat offer?

Userlike Live Chat has the following pricing plans:

Starting from: €29.00/month
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Userlike Live Chat?

Userlike Live Chat has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Userlike Live Chat support?

Userlike Live Chat supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Userlike Live Chat offer?

Userlike Live Chat has the following pricing plans:

Free Trial, Freemium, Open-source, Subscription

Q. Does Userlike Live Chat support mobile devices?

Userlike Live Chat supports the following devices:

Linux, Mac, Windows, Web-based

Q. Does Userlike Live Chat offer an API?

Yes, Userlike Live Chat has an API available for use.

Q. What other apps does Userlike Live Chat integrate with?

Userlike Live Chat integrates with the following applications:

SugarCRM, Zendesk, Desk.com, Salesforce

Q. What level of support does Userlike Live Chat offer?

Userlike Live Chat offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials


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