Help your customers when it matters, where it matters.
4.89/5 (18 reviews)
17 people use thisStart with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.
Founder (Renewables & Environment company, 1-10 employees)
Incorporated in our website it works well and is easy to customise although customisation can be a bit more elaborate. It is very easy to use from iMessage.
Pros: Easy to use from iMessage.
Cons: Possibilities for customisation not enough
Rating breakdown
Value for money
Ease of use
Customer support
Time used
6-12 months
Paul K. Woolley, Chief Awesomeness Officer at I Love Grilling Meat
Switched to UserLike from PureChat at the recommendation of a friend and fellow online entrepreneur and couldn't be happier with the decision. Integrates very well with our helpscout support desk service and works wonders.
Rating breakdown
Value for money
Ease of use
Customer support
Time used
Less than 6 months
Angestellter (Telecommunications company, 201-500 employees)
Userlike Live Chat is a reliable programm which allows us to communicate directly to our customers. And the response of our customers were consistently positiv.
Pros: Top Support, Is working without any problems
Cons: The individual integration was sometimes not that easy.
Rating breakdown
Value for money
Ease of use
Customer support
Time used
Free Trial
Виталий Власенко, Основатель – Mestikon Digital Agency
I like this service so much! Greate features, simple usability and many good options to improve visitors comunications and converting them to really buyers.
Pros: Design, features, easy-to-use.
Cons: Cost, partner program.
Rating breakdown
Value for money
Ease of use
Customer support
Time used
Free Trial
Logan Thompson, E-Commerce, Digital Marketing, Social Media, SEO & PPC
So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.
Pros: It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.
Cons: There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.
Rating breakdown
Value for money
Ease of use
Time used
Free Trial
Nuno Pimenta, Industry Manager - Exports & Start Ups
Userlike has been a very important tool for BonMignon.co as we are a marketplace for baby and kids clothes and our clients have many questions about sizes, colors, changes, etc. With userlike, we have been able to capture some of this questions and reply immediately or some minutes after, still closing the sale.
Pros: Very easy and simple to use.
Cons: A bit more flexibility so it could be possible to "transfer" a chat from one operator to another.
Rating breakdown
Value for money
Ease of use
Customer support
Time used
Less than 6 months
Marija Petkovic, Project Manager at KaFe Rocks
I've started to use Userlike chat for a trial period, and I found it very useful and easy to use. I work as a project manager on a casino portal, with lots of information for the casino players. I had several questions regarding casino sites we promote, and we helped them to manage their accounts, bonuses etc.
Pros: Easy to use, transparent statistics
Cons: No application for mobile
Rating breakdown
Value for money
Ease of use
Customer support
Time used
Free Trial
Inhaber (Internet company, myself only employees)
We are currently using the free trial of Userlike and we love it! It's a great tool to interact with customers and most important: It is really easy to implement and was easy to set up.
Pros: Easy setup, free trial, customer engagement, styling possibilities, configuration possibilities, customer support
Cons: Really don't know what could be improved so far :)
Rating breakdown
Value for money
Ease of use
Customer support
Time used
Free Trial
A verified reviewer
We are using Userlike Chat for our Online Store in combination with Zendesk. It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity. 2 Thumbs up..
A verified reviewer
Using this Livechat for our homepage and the direct contact to our customers. The service of userlike is perfect and high skilled. The software itself ist also very nice and easy to use that is really important for our employees.
Pros: - easy to use - nice support - good price - very fast
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