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Typical customers
Platforms supported
Support options
Training options
Value for money
4.4
/5
635
Starting from
100
Per month
Per Feature
Value for money contenders
Functionality
4.5
/5
635
Total features
69
11 categories
Functionality contenders
Overall Rating
4.6
/5
635
Positive reviews
5
4
3
2
1
415
198
17
4
1
JT
Jose T.
Christoph H.
MR
Marco R.
PA
Pavel A.
SG
Sebastian G.
PA
Pavel A.
Overall rating contenders
Coty T.
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!
Thanks for your review! We're happy to hear that you're enjoying Userlike.
Brayan Agostinho D.
Verified reviewer
501-1,000 employees
Used daily for 6-12 months
Review source
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Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading...
It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.
Pavel A.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
Review source
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We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client...
Nice design, widget customisation features
Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable...
Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca
Pratik K.
Verified reviewer
Broadcast Media, 201-500 employees
Review source
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I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.
- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.
- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.
Bukola S.
Verified reviewer
51-200 employees
Used daily for 1-2 years
Review source
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Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.
Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.
Q. What type of pricing plans does Userlike offer?
Userlike has the following pricing plans:
Starting from: €100.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Userlike?
Userlike has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Userlike support?
Userlike supports the following languages:
Finnish, Swedish, French, English, Hungarian, Norwegian (Bokmal), Dutch, Czech, German, Russian, Turkish, Polish, Portuguese, Italian, Danish, Spanish
Q. Does Userlike support mobile devices?
Userlike supports the following devices:
Android
Q. Does Userlike offer an API?
Yes, Userlike has an API available for use.
Q. What other apps does Userlike integrate with?
Userlike integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk
Q. What level of support does Userlike offer?
Userlike offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support