App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Userlike Logo

Userlike

4.6
(646)

Write a review

Live chat and customer messaging for businesses of all sizes

(42)

Userlike Pricing, Features, Reviews and Alternatives

Userlike FAQs

Q. What type of pricing plans does Userlike offer?

Userlike has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Userlike?

Userlike has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Userlike support?

Userlike supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does Userlike support mobile devices?

Userlike supports the following devices:
Android


Q. Does Userlike offer an API?

Yes, Userlike has an API available for use.


Q. What other apps does Userlike integrate with?

Userlike integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline CRM, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite


Q. What level of support does Userlike offer?

Userlike offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support

Userlike product overview

Price starts from

100

Per month

Flat Rate

What is Userlike?

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.

Key benefits of using Userlike

- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

Documentation
In Person
Webinars
Live Online
Videos

Not sure about Userlike? Compare it with a popular alternative

Starting from

100

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Userlike pricing information

Value for money

4.3

/5

646

Starting from

100

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Userlike features

Functionality

4.5

/5

646

Total features

65

14 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

Userlike users reviews

Overall Rating

4.6

/5

646

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.63/10
Rating distribution

5

4

3

2

1

419

204

17

4

2

Pros
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
Cons
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

Overall rating contenders

Common Userlike comparisons

Userlike logo
Zendesk Suite logo
UserlikevsZendesk Suite
Userlike logo
Intercom logo
UserlikevsIntercom
Userlike logo
Tidio logo
UserlikevsTidio

Related categories