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Userlike

4.6
(642)

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Live chat and customer messaging for businesses of all sizes

(39)

Userlike Pricing, Features, Reviews and Alternatives

Userlike FAQs

Q. What type of pricing plans does Userlike offer?

Userlike has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Userlike?

Userlike has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Userlike support?

Userlike supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish

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Q. Does Userlike support mobile devices?

Userlike supports the following devices:
Android

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Q. Does Userlike offer an API?

Yes, Userlike has an API available for use.

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Q. What other apps does Userlike integrate with?

Userlike integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline CRM, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite

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Q. What level of support does Userlike offer?

Userlike offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support

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Userlike product overview

Price starts from

100

Per month

Flat Rate

What is Userlike?

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.

Key benefits of using Userlike

- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

Documentation
In Person
Webinars
Live Online
Videos

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Starting from

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Per month

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Starting from

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Why am I seeing this?

Userlike pricing information

Value for money

4.4

/5

642

Starting from

100

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Userlike features

Functionality

4.5

/5

642

Total features

66

14 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

Userlike users reviews

Overall Rating

4.6

/5

642

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

418

202

17

4

1

Pros
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
Cons
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

Overall rating contenders

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Christoph H.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome

Reviewed 6 years ago
Pros

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go. Easy to customize: Change colors etc. in the backend. Easy to use: Login in a browser tab and you're online.

Cons

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

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Oscar T.

Internet, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Impressive customer support.

Reviewed 5 years ago
Pros

Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

Cons

New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

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Ivan V.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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It's looking good, but it's buggy and quite expensive

Reviewed 5 years ago
Pros

It's one of the best looking chats on the market. Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative. No application for support.

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Nguyen H.

Financial Services, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good value for money in overall despite few instabilities in oeration

Reviewed 6 years ago

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Pros

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Cons

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

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Tom H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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New Customer Experience with Userlike

Reviewed 7 years ago

We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Pros

- easy in use - awesome dashboard

Cons

Backend possibilty to change the header Offline Chat Messages

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