Userlike Live Chat Pricing, Features, Reviews & Comparison of Alternatives

Userlike Live Chat

Help your customers when it matters, where it matters.

4.61/5 (554 reviews)

Userlike Live Chat overview

Help your customers in real-time via your website, Facebook Messenger, or Telegram.

- Choose how a chat should start. Proactively invite web visitors to a chat or let your visitors decide when to start the conversation.

- Use predefined chat macros to give fast answers. One Operator can chat with up to 10 customers at a time, but you can adjust this number downwards to reduce the pressure.

- You or your support team can’t always be online, so you can offer a contact form through which your customers can send their questions. Alternatively, you can make the chat button disappear, show a custom message, or you can use Chat Butler, our native chatbot, to welcome your customers and collect their questions while notifying you to come online.

- Let your web visitors fill in a registration form before starting a chat. This is a powerful way to collect valuable leads and filter out low-quality chats.

- In most companies, no person has all the answers. That’s why Userlike offers features to use the chat in a team. Forward chats between Operators. Use Operator Groups and Skills to rout incoming chats to the right people.

- Get user feedback on the performance of your chat service through chat ratings. Use our analytics features for a detailed analysis of your performance metrics.

- Live chat should stand out while still looking good and connecting to the design of your site. Our design options allow you to tailor the chat window to your brand.

- Integrate Userlike with your favorite business tools that you’re already using, like Slack, Help Scout, Salesforce, Pipedrive, MailChimp, etc.

- See detailed customer info of whom you’re helping in the chat. Our Fullcontact integration pulls available social platform data into the chat if the visitor has entered her email address. With our Javascript API you can see the contents of your visitor’s shopping basket.

- See what your visitor is typing before she sends it. This allows you to come up with answers more quickly.

- Use our data privacy options to adhere to the regulations of your country. This prevents the collection of certain types of data and disables the type-ahead feature.

- Use our chatbot framework to connect your own chatbots to the chat and automate large chunks of your service process.
www.userlike.com

Pricing

Starting from
€29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English, Czech, Danish, Dutch, Finnish and 11 other languages, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Userlike Live Chat screenshot: Userlike Live ChatHow to Add Live Chat to Your Website: HTMLUserlike Live Chat screenshot: Custom Chat DesignUserlike Live Chat screenshot: Chatbot SupportUserlike Live Chat screenshot: AnalyticsUserlike Live Chat screenshot: Data PrivacyTrusted Shops: Generating more leads with UserlikeIntroducing Userlike Live Chat

Userlike Live Chat reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.5
  4.6
Kevin Rollman

Hard To Pass Up On

Used weekly for 1-2 years
Reviewed 2017-02-23
Review Source: GetApp

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

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Brayan Agostinho De Freitas Gomes

beautiful real-time chat software developed on web and mobile

Used daily for 6-12 months
Reviewed 2018-05-24
Review Source: Capterra

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

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Anonymous

Easy integration and use but a bit steep price curve

Used daily for less than 6 months
Reviewed 2019-04-16
Review Source: Capterra

Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again. At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail.Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go. All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor. Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them. Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work.

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Gilbert PERLAKI

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

Used daily for 1-2 years
Reviewed 2017-06-30
Review Source: Capterra

This software let us increase our sales. We can reassure the customer and give him ultimate details about the product. We can unblock a sale that would be stuck in the purchase tunnel by giving good advices. We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services. In general phone calls and emails amount decrease seriously.I like the chat administration panel, because it's simple to use and efficient. I like the general new design and the pastel colors of the widget chat panel. I like the service speed and the high level of the server availability.

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Abimbola Kolor

Effective but a mobile app is a must.

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

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Userlike Live Chat pricing

Starting from
€29/month
Pricing options
Free
Free trial
Open source
Subscription
View Pricing Plans

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.

Userlike Live Chat features

API
Chat

Activity Dashboard (81 other apps)
Automatic Notifications (81 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (73 other apps)
Email Integration (74 other apps)
Instant Messaging (84 other apps)
Knowledge Base (99 other apps)
Monitoring (80 other apps)
Multi-Channel Communication (72 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (93 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Third Party Integration (97 other apps)
Ticket Management (64 other apps)
Workflow Management (65 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#12 in Live Chat

View full ranking
44
18
9
0
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Userlike Live Chat also features in these categories:

Additional information for Userlike Live Chat

Key features of Userlike Live Chat

  • Automatically invite visitors to chat
  • Mobile support: chat from your smartphone
  • Prepare canned messages to deliver quick answers
  • Detailed user info
  • Offline contact form
  • Privacy options: adheres to the strictest privacy laws
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Upload your own logo in the chat window
  • Open API
  • White label
  • Effective team features: group your operators in departments
  • Multi-language: Chat widgets supported in 16 languages
  • Documentation chat transcripts and offline messages
  • Upload operator pictures for a more personal service
  • Chat statistics
  • Chat through popular IM clients
  • Use co-browsing features to guide your visitors
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
View All Features

Benefits

- Create satisfied and loyal customers
- Boost your conversion rate by 20%
- Lower the number of phone calls and emails
- Gain a better understanding of your customers
- Get insights into your chats with surveys
- Adjust your chat system to fit your brand's style
- Connect Userlike with other business tools, such as Pipedrive, Salesforce, and more