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Userlike

Live chat and customer messaging for businesses of all sizes

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Userlike Pricing, Features, Reviews and Alternatives

Userlike product overview

Price starts from

100

Per month

Per Feature

What is Userlike?

Create a seamless contact channel and connect with your customers in real-time.

Key benefits of using Userlike

- Create satisfied and loyal customers
- Boost your conversion rate by 20%
- Lower the number of phone calls and emails
- Gain a better understanding of your customers
- Get customer insights with chat surveys
- Adjust your chat design and logic to fit your brand's style
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Webinars
Live Online
Videos

Userlike pricing information

Value for money

4.4

/5

635

Starting from

100

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Userlike features

Functionality

4.5

/5

635

Total features

69

11 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat

Functionality contenders

Userlike users reviews

Overall Rating

4.6

/5

635

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

415

198

17

4

1

Pros
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
AvatarImg

Christoph H.

Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.

MR

Marco R.

Cons
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.

PA

Pavel A.

The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.

SG

Sebastian G.

But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

PA

Pavel A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Absolutely wonderful!

Reviewed 3 years ago

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Vendor response

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

beautiful real-time chat software developed on web and mobile

Reviewed 4 years ago
Pros

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading...

Cons

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Software that almost ruined our business

Reviewed a year ago

We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client...

Pros

Nice design, widget customisation features

Cons

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable...

Vendor response

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

User friendly | Supports offline messaging | Supports sending custom data for user identification

Reviewed 5 years ago

I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Affordable and effective.

Reviewed 4 years ago
Pros

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Userlike FAQs and common questions

Q. What type of pricing plans does Userlike offer?

Userlike has the following pricing plans:
Starting from: €100.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Userlike?

Userlike has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Userlike support?

Userlike supports the following languages:
Finnish, Swedish, French, English, Hungarian, Norwegian (Bokmal), Dutch, Czech, German, Russian, Turkish, Polish, Portuguese, Italian, Danish, Spanish


Q. Does Userlike support mobile devices?

Userlike supports the following devices:
Android


Q. Does Userlike offer an API?

Yes, Userlike has an API available for use.


Q. What other apps does Userlike integrate with?

Userlike integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk


Q. What level of support does Userlike offer?

Userlike offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support

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