Lime Connect vs Tidio

Zendesk Suite

LiveChat

Intercom

tawk.to

Pure Chat

ChatGPT

Compare Lime Connect and Tidio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Communication Management

Configurable Workflow

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Visualization

Drag & Drop

Email Management

Feedback Management

File Sharing

For Sales/Marketing

Geotargeting

Human Handover

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Push Notifications

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Video Chat

Video Support

Widgets

Workflow Management

Lime Connect

Linux

Web-based

Windows

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

CEO & Founder

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Photographer

Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.

Strategic Supplier Relationship Manager - Commercial, IT

Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.

consultant

Nice Styling options, fair price packages for premium. Client liked it from the beginning.

Director

The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.

Manager: Technology

Ease of use, ability to fine tune, intergration to other platforms.

Director 

I am very pleased with the tool. Elegant and professional.

IT Specialist, Website developer

I just absolutely love it. So easy and quick to set up.

I loved how you the messages are forwarded to my email incase I am not on the userlike site.

Marketing

The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.

But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

It was well designed and has an excellent backup system.

Developer

It is easy to use and very easy to integrate in your website/system/software.

Manager

Easiness of use, user friendly and fast response.

Some limited features on trial period. Somehow restritcted statistics.

I'm resolving help desk interactivity between customer and sales.

Head of Digital, Print & Branding

Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.

Lime Connect screenshot: All-in-One customer messaging software

Lime Connect screenshot: The Website Messenger

Lime Connect screenshot: Messaging Channels

Lime Connect screenshot: Automation with GPT-4

Lime Connect screenshot: The Message Center

Lime Connect screenshot: Mobile App

Lime Connect screenshot: Video Calls and Screen Sharing

Lime Connect screenshot: Data Privacy and GDPR

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

ChatGPT is an AI chatbot that provides instant answers, creative inspiration, and helps users learn new things. Users can try ChatGPT for free on the web or download the app for iOS and Android in select countries and regions. Some of ChatGPT's key features include the ability to see, hear, and speak as well as enterprise offerings and custom instruction capabilities.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

AI Summarization

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Batch Communications

Campaign Segmentation

Case Management

Code-free Development

Collaboration Tools

Complaint Monitoring

Compliance Management

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Complaint Tracking

Customer Segmentation

Customer Surveys

Customizable Fields

Customizable Forms

Data Import/Export

Data Security

Document Storage

Email Automation

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

For eCommerce

For Sales Teams/Organizations

Generative AI

Help Desk Management

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Language Detection

Lead Generation

Lead Management

Lead Nurturing

Machine Learning

Macros/Templated Responses

Monitoring

Multi-Channel Management

Multi-Channel Marketing

Multiple Data Sources

NPS Survey Structure

On-Demand Communications

Tidio

Android

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

Lime Connect vs Tidio Comparison (2026)

Lime Connect vs Tidio Comparison (2026)

Lime Connect

Tidio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives