Lime Connect vs Tidio

Zendesk Suite

LiveChat

Intercom

tawk.to

Pure Chat

ChatGPT

Compare Lime Connect and Tidio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveAgent

Award-winning live chat, help desk, ticketing and call center software, now UP TO 75% OFF. Start for free with a 30-day trial.

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Chat Transcript

Communication Management

Configurable Workflow

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Visualization

Drag & Drop

Email Management

Feedback Management

File Sharing

For Sales/Marketing

Geotargeting

Human Handover

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Push Notifications

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Video Chat

Video Support

Widgets

Workflow Management

Most reviewers indicate that Userlike offers good value for money, especially for small businesses, and they appreciate the free version and trial options. Some users report that advanced features are limited and pricing increases with more team members.

Value for money

Reviews for Userlike come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Userlike cited by reviewers is live chat (64% of reviewers).

Open Source

Lime Connect

Web-based

Windows

Linux

Free

Team

Corporate

Flex

e-commerce manager

So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage

bachelor

It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times.

Digital Marketing Manager & E-commerce Manager

We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.

It was like a magic door to seamless communication opened.

Project Manager

Userlike is a great tool for providing customers with quick and efficient support.

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team.

Furthermore, it's very very quick to install and use it. And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Director

Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.

Shift manager 

I like how user friendly the platform is and super easy to use all around

CEO 

There was not really a good pricing option for a small non profit

Me as the admin didn't log in each day in my admin account, and operators didn't have this alert!

The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

Unforgivable loss of clients because of the interface alerts system fault.

Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid".

doctor

It is great way to build customer relationship through live chat platform.

Casting

It was easy to integrate Userlike onto our website, which I build and run myself.

offline emails from userlike chat widget!

The tutorials were terrific and made setting up a breeze.

Chat

Message Notification

Language and Automatic Answers

Client Support

Pricing

User Interface

Small Business and Startups

Integrations

Mid-size Business

Small Business

Large Enterprises

Freelancers

Most reviewers indicate that Userlike offers good value for money, especially for small businesses and startups, due to its free subscription model and trial options that allow users to test the product before committing. They appreciate that the free version includes enough features to get started and that installation and setup are quick and straightforward. Users think the pricing plans are competitive and affordable compared to similar tools, and they find the feature set generous for the price, particularly at entry-level tiers. Some reviewers feel that the ability to add multiple users under one account at a reasonable cost is a benefit, and they like having a free version or trial to evaluate the software.

However, some users report that the free and trial versions are limited in features and duration, making it difficult to fully assess the product or access advanced functionalities like analytics or customization. Some reviewers find the pricing high compared to competitors, especially for accessing professional features or white-label options, and they feel that the cost increases significantly with more team members. A few users say that more flexibility in licensing and payment methods would improve value for money.

Userlike

Tidio is a customer support software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Access Controls/Permissions

AI Summarization

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Batch Communications

Campaign Segmentation

Case Management

Code-free Development

Collaboration Tools

Complaint Monitoring

Compliance Management

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Complaint Tracking

Customer Segmentation

Customer Surveys

Customizable Fields

Customizable Forms

Data Import/Export

Data Security

Document Storage

Email Automation

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

For eCommerce

For Sales Teams/Organizations

Generative AI

Help Desk Management

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Language Detection

Lead Generation

Lead Management

Lead Nurturing

Machine Learning

Macros/Templated Responses

Monitoring

Multi-Channel Management

Multi-Channel Marketing

Multiple Data Sources

NPS Survey Structure

On-Demand Communications

Reviews for Tidio come from a wide variety of industries, including information technology and services (10% of reviewers), retail (7%), and marketing and advertising (6%). The most frequent use case for Tidio cited by reviewers is live chat (73% of reviewers).

Users and use cases

Reviewers appreciate Tidio’s generous free plan and scalable pricing, which they say suits small businesses well. Some users report that advanced features are costly, and they feel recent price increases and confusing pricing models reduce accessibility.

Tidio is a customer support solution offering key features such as chatbot functionality, customer support tools, live chat, real-time consumer-facing chat, and chat transcripts/history, among others.

Tidio