App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Visual Assistance
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SaaS solution to streamline collaboration among remote teams
Table of Contents
Visual Assistance - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Visual Assistance overview
What is Visual Assistance?
Visual Assistance is a cloud-based solution that leverages real-time video calls and screen-sharing capabilities. It provides support teams with a comprehensive visual understanding of the client's environment, enabling them to diagnose and resolve technical issues remotely.
The platform's key features include SMS-based customer invitations, live camera streaming, voice chat, instant messaging, annotation tools, and a usage dashboard. Visual Assistance caters to a wide range of industries, including field service and maintenance, manufacturing, construction, IT, insurance, training, quality assurance, and facilities management. Whether it's equipment troubleshooting, remote guidance, virtual inspections, or collaborative project work, the platform's capabilities also enable organizations to streamline customer support processes.
Key benefits of using Visual Assistance
• Allows support teams to visually assess problems and guide customers without being onsite.
• Easy to use interface with no app download required makes it simple for anyone to join a session.
• Secure platform with encryption protects customer data during remote sessions.
Starting price
per month
Alternatives
with better value for money
Visual Assistance’s user interface
Visual Assistance reviews
Overall rating
5.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
1
0
0
0
0
Visual Assistance's key features
Most critical features, based on insights from Visual Assistance users:
All Visual Assistance features
Features rating:
Visual Assistance alternatives
Visual Assistance
Starting from
75
Per month
RemotePC
Starting from
59.50
Per year
baramundi Management Suite
Starting from
1
Per month
dualmon
Starting from
19
Per year
Visual Assistance pricing
Pricing plans
Pricing details:
Enterprise Plan
No pricing info
Features included:
- SMS Invite
- Snapshot of video for annotation
- VoIP Calling
- Admin Dashboard
- RBAC
- On-Premise deployment
- More users and SMS limits
- Section recording
- Application Integration
- File Sharing
- Service Support
User opinions about Visual Assistance price and value
Value for money rating:
Visual Assistance support options
Typical customers
Platforms supported
Support options
Training options
Visual Assistance FAQs
Visual Assistance has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Visual Assistance?
Visual Assistance has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Visual Assistance support?
Visual Assistance supports the following languages:
English
Q. Does Visual Assistance offer an API?
No, Visual Assistance does not have an API available.
Q. What level of support does Visual Assistance offer?
Visual Assistance offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base