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dualmon Pricing, Features, Reviews and Alternatives

dualmon product overview

Price starts from

$

49

/yryear

What is dualmon?

dualmon Remote Access is a remote desktop and support software that helps businesses connect and manage remote devices across multiple platforms to streamline processes related to remote support management, server monitoring, application deployment, system configuration, access management, and more. The solution lets professionals host web meetings with multiple clients to give presentations, demonstrations or training and facilitate collaboration with participants through annotation and various drawing tools.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation

dualmon pricing information

Value for money

4.9

/5

106

Price starts from

$

49

/yryear

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

dualmon features

Functionality

4.6

/5

106
Total Features33 2 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Third Party Integrations
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat
Monitoring

Functionality contenders

dualmon users reviews

Overall rating

4.7

/5

106

Positive reviews

97%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

78

25

3

0

0

Pros
Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.

JC

James C.

I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great.

SR

Shane R.

Works great and very affordable. Every time I've had an issue it was resolved quickly.

GN

Gina N.

Cons
If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.

AR

Anonymous Reviewer

I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

WC

Walt C.

The only feature missing from DualMon is multiple window control.

RA

Rajpal A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dualmon makes it all so simple

Reviewed 3 years ago
Pros

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Remote Support Software I Have Ever Used.

Reviewed 6 months ago

It has been the perfect remote support solution for my software business. I often have to remote connect to a customer's computer (or a potential customer's computer) to resolve an issue they're having (which 9 times out of 10 is because they don't read the simple to follow instructions). After having various remote solutions previously I would never change from Dualmon.

Pros

I have used other, more expensive, remote support software but I have to say that Dualmon is the best one I have ever used. It is very easy to initiate a remote session with my customers, and my customers have no trouble getting it working on their end as it provides them with interactive step-by-step instructions.

Cons

The only issue I've ever really had is when it *very occasionally* decides to do an update on my end when I'm remote connecting to a customer's computer. It's not really a problem though because the updates only take seconds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best assist software out there!

Reviewed a month ago

It was easy to set up and it is easy to use. Customer Service is awesome. I needed some adjustments to the report of connections and they made the change within a very short time. It works awesome for me now. They really care about their customers.

Pros

It is very easy to send the connection info to my clients. It is very easy for them to get the applet installed and get me connected. It has all the features we need.

Cons

If the applet could stay installed on the client's machines and just activated when they need help, that would be awesome.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Recommended

Reviewed a year ago

Decent experience, should improve speed

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dualmon - Great Product and exceptional value for money

Reviewed a month ago

The product worked first time and I have never experienced an issue with it.

Pros

Very easy to setup and use. Supports Multi monitors on the target PC. The flexibility to allocate a licence to either a specific PC (for unattended remote access) or to an Assistance Pool (for attended remote access).

Cons

There is nothing I require that the product does not provide.

dualmon FAQs and common questions

dualmon has the following pricing plans:
Starting from: $49.00/year
Pricing model: Free, Subscription
Free Trial: Available


dualmon has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


dualmon supports the following languages:
English


dualmon supports the following devices:
iPhone, iPad


No, dualmon does not have an API available.


dualmon integrates with the following applications:
Microsoft Outlook, Google Calendar


dualmon offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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