dualmon Remote Access Pricing, Features, Reviews & Comparison of Alternatives

dualmon Remote Access

Remote support and device access management solution

4.64/5 (80 reviews)

dualmon Remote Access overview

What is dualmon Remote Access?

dualmon Remote Access is a remote desktop and support software that helps businesses connect and manage remote devices across multiple platforms to streamline processes related to remote support management, server monitoring, application deployment, system configuration, access management, and more. The solution lets professionals host web meetings with multiple clients to give presentations, demonstrations or training and facilitate collaboration with participants through annotation and various drawing tools.

dualmon Remote Access offers white-label capabilities, which enable organizations to personalize the interface using custom colors, logos and themes. The platform offers a host of features such as invitation links, presentation recording, end-to-end encryption, two-factor authentication, instant messaging, mobile access, and more. Computer diagnostic functionality allows administrators to view hardware details or system information and maintain notes about various devices.

dualmon Remote Access enables enterprises to review participants’ histories and cut, copy, paste or transfer files across connected devices. Usage reporting capabilities allow managers to gain insight into connection strength and session activities by time, location, and duration.
dualmon.com

Pricing

Starting from
$49/year
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
dualmon Remote Access screenshot: dualmon Remote Access adding a device dualmon - Using Remote Accessdualmon Remote Access screenshot: dualmon Remote Access connected devices dualmon Remote Access screenshot: dualmon Remote Access remote administrator control server dualmon Remote Access screenshot: dualmon Remote Access viewer secure connection

dualmon Remote Access reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.7
  4.6
David Hayden

Dualmon makes it all so simple

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: Capterra

Pros
I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons
If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Macarthur

Robust and Reliable, pity it is so laggy

Used daily for 6-12 months
Reviewed 2017-12-20
Review Source: Capterra

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros
Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons
Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Cristian Vimer

Recommended

Used daily for 6-12 months
Reviewed 2020-08-03
Review Source: Capterra

Decent experience, should improve speed

Pros
It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons
It is slow compared to other similar software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Gregory Fischer, CMP

A flexible, easy to use system for remote access and support

Used weekly for 6-12 months
Reviewed 2017-12-19
Review Source: Capterra

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Pros
Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required. It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable. It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

Cons
For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeff Allen

DualMon review

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

able to work at several locations remotely with no problems

Pros
The price and ease of connecting to my computers

Cons
I can not view multiple screen at once

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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dualmon Remote Access pricing

Starting from
$49/year
Pricing options
Subscription
Free trial
View Pricing Plans

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include:
Unattended Remote Access
Pro Plan (up to 5 computers) - $49/year
Enterprise Plans:
10 remote computers - $99/year
25 remote computers - $149/year
50 remote computers - $199/year
100 remote computers - $249/year
250 remote computers - $399/year
500 remote computers - $649/year

Assist plans - $99/year

dualmon Remote Access features

Chat
Customizable Branding
Instant Messaging
Monitoring
Multi-Channel Communication
Reporting & Statistics
Third Party Integration

API (226 other apps)
Activity Dashboard (125 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (108 other apps)
CRM Integration (95 other apps)
Email Integration (106 other apps)
Knowledge Base Management (107 other apps)
Real Time Monitoring (78 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (83 other apps)
Surveys & Feedback (93 other apps)
Workflow Management (86 other apps)

Videos and tutorials

Additional information for dualmon Remote Access

Key features of dualmon Remote Access

  • Diagnostic tools
  • File transfer
  • Hardware inventory
  • License management
  • Live chat
  • Remote access
  • Remote control
  • Screen sharing
  • Self service portal
  • Session recording
  • Session transfer
  • User activity monitoring
View All Features