Zendesk Suite vs Efficy CRM Comparison

Cost effective and easy to integrate with landing pages

Lack of functionality like plug in for CRM

Zendesk is very flexible with a very intuitive and user-friendly interace.

Doesn't integrate easily with CRM and spam emails coming through.

There was very little to like about this software, It was primitive compared to Zoho which I successfully used for many years.

Interface was very basic. Seemed light years behind our previous CRM

Intregration with CRM and other apps.

Maybe the price could be better.

Zendesk has many features which makes it a competitor to the big CRM SaaS providers such as Salesforce. Zendesk has many critical features like ticket management, automation tools, data import and export tools, continuous telephony integration etc. These features gives a 360 view of the customers and also helps to manage and convert leads effectively.

The support team for Zendesk is a little slow as compared to it's competitors. It could take a long time for them to help you in case you get stucked.

Implementation of Zendesk is very responsive, white labeling service for corporate branding. customer-friendly support service which allows the user to use the different platform such as email, social media.

The missing function of asset management. A little bit difficult CRM synchronization.

Zendesk Suite is by far the easiest software I have ever had to work with. My company runs so much smoother now.

There isn't anything to dislike about Zendesk.

Easy to use and free which proved you with base service

the last upgraded which support the CRM, and all support for the cloud

Zendesk's search function allows users to easily find tickets.

Zendesk is pretty bulky and lacks the intuitiveness that other CRM tools carry.

Ticketing, prioritizing the issues, great CRM management tool

Dashboard can be better and more features can be added.

Ability to provide cross channel support for our growing business is key. CRM keeps our people busy selling. Increased productivity from our team that is measurable.

so far the features so robust that I can define any challenges

Easy customer service solution to offer for your business. The team is very helpful in resolving all your queries

There is occasionally a long wait time to connect with the team. Pricing can be improved to suit all customers

Zopim was easy to implement and the look of the widget for our website looks great. If you are just using this to talk to people who have questions through the zopim dashboard, this is a great tool for you.

When I tried connecting this through api to our CRM, the data fields and the conversation get mashed together. It makes the conversation messy and difficult to read in the CRM which is why we aren't using it anymore.

Zendesk CRM is a great solution for a support team.

The ability to track account-level activity can be cumbersome.

Easy access for CRM management and not difficult to master.

Integration is tough and not ideal for everyone.

Loved Zendesk, ease of use. Excellent ticketing system, very customize-able, excellent user interface, excellent reporting. Fun to use

Nothing it was great I highly recommend this CRM. It is a bit pricey for licenses.

A perfect system that helps my team communicate with our clients We use zend desk as a button "support" in our mobile app

Everyone from our team really likes this soft Zendesk could work on usability Functionality in this soft looks great

Zendesk is an excellent software option to maximize exceptional CRM services.

It's a excellent option and haven't experienced any difficulty with the features yet.

It is easy to use and the design is very aesthetic

Filtering of old and new email. Sometimes it took some time to filter the new emails.

This is a great app for linking your conversations of questions or complaints with your CRM software. I also like that you don't have to leave your app to go into your CRM. Very convenient.

I don't like that some of the changes are permanent. For example, once you merge 2 tickets together they can never again be separated. Also once you assign a ticket to someone, it's permanently theirs.

Zendesk invested a lot in UX/UI to solve Ticket quick and efficiently. Not so many features so User can focus only on Tickets.

Reporting features : Dashboards are not easy to custom, weak CRM connections, hard to get a 360 Customer overview

Zendesk is easy and intuitive to use, and provides a great solution for CRM in our real estate business. We have it set up to sync with our internal helpdesk email address and Facebook tickets, and this works seamlessly.

Nothing - it is a great solution for small companies with a helpdesk system.

1 The most important thing that I like about this software is that it is easily compatible with a large number of apps like Shopify or Mailchimp.2 It is an effective ticketing system that helps in generating tickets, tracking the progress, and closing the tickets.3 If we will talk about the CRM perspective it can be beneficial for that as well. We can easily use it to enhance efficiency and manage the leads and keep them in the right stage.4 This is a user-friendly software.

There is a scope for improvement with respect to customer service.Rest everything is good. No Major setbacks.

Zendesk was our number one (and still is) choice for implementing a chat on various websites that we managed for our clients. The functions are elaborative, they display various metrics about the person you are adressing and will program several responses as well. It's simple and very easy to use.

I would love to see further integration with other platforms perhaps, such as social media and CRM software.

A powerful CRM tool that allows multiple people to share tickets and clear workloads.

Relatively expensive compared to competitors.

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