App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Zendesk Suite Logo
Zendesk Suite
4.4
(3.2K)

Write a review

Service-first CRM company that builds support & sales tools

visit website

(151)

Zendesk Suite Pricing, Features, Reviews and Alternatives

Zendesk Suite product overview

Price starts from

49

/user

Per month

What is Zendesk Suite?

The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves over 165,000 businesses across hundreds of industries and all company sizes, offering service and support in over 60 languages.

Key benefits of using Zendesk Suite

The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.

Support your customers across any communication channel including web, email, chat, and social media.

Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.

Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.

Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
Documentation
In Person
Videos
Webinars

Zendesk Suite pricing information

Value for money

4.1

/5

3.2K

Starting from

49

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zendesk Suite features

Functionality

4.3

/5

3.2K

Total features

183

26 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Customizable Branding
Reporting & Statistics
Multi-Channel Communication
Activity Dashboard

Functionality contenders

Zendesk Suite users reviews

Overall Rating

4.4

/5

3.2K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.31/10
Rating distribution

5

4

3

2

1

1.8K

1.1K

278

56

42

Pros
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
Cons
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.

Overall rating contenders

AL
AvatarImg

Alberto L.

Product Marketing Manager

Education Management, 51-200 employees

Review source

Overall Rating

Customer Service Made Easier

Reviewed 5 months ago

Transcript

Alberto: Hi, I'm Alberto, I'm a product manager and this is my review of Zendesk. We're giving it a solid...

AvatarImg
AvatarImg

Riley H.

Associate director

Marketing and Advertising, 10,001+ employees

Review source

Overall Rating

8/10 stars

Reviewed 6 months ago

Transcript

Riley H.: Hello, my name is Riley. I'm an associate director of success. I would give Zendesk a five...

AvatarImg
AvatarImg

Afonso G.

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

One of the best apps for content sharing and customer service

Reviewed a month ago
Pros

A super easy app to set up, and also very customizable if you are opt-in for the subscription that allows you to customize it and apply your branding. There are also multiple automation processes available.

Cons

Regarding the help center level of categories, it is a bit limited since you can only have 3 levels.

BC
AvatarImg

Benjamin C.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid System to Capture Customer Emails and Calls

Reviewed a month ago

Zendesk has been helpful for us to help collect our emails, form captures and calls. Sort them within a ticketing system, and prioritize the tickets as needed. And send them to the person who will reply. Not having someone who has to answer the phone, and then pass that message to the appropriate person is a big help for us.

Pros

We have connected Zendesk to our contact form on our website, and our phone system. Whenever someone fills out any of our forms, this heads to Zendesk. Whenever someone calls our phone number, Zendesk records the call and also attempts to make a text version of the call (not always the greatest, but not too bad). We no longer have to have someone answer the phone with this service, which has saved us a lot of hassle.

Cons

It often feels like Zendesk wants the information to stay within Zendesk. As a small company we may get support emails, sales emails, people applying for jobs, etc. all of which need to get to different people, and it could be easier to get the email directly to that person. The speech-to-text for the calls could be a bit better too (though we appreciate the feature!).

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zendesk ticketing system

Reviewed a month ago
Pros

I do like how easy it is to navigate the system and to setup features.

Cons

I like the ease of use but would like to see more functionality built into the platform at mid-grade subscription tiers. Zendesk almost forces you to pay to play type of subscription service.

NK
AvatarImg

Narendra Kumar K.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Email Support Platform, If you are dealing with more Customers.

Reviewed 4 months ago

Having a track of support tickets we are getting and how many of them are solved, how much average time they are taken to get solved, and who had solved them. etc. these metrics are something that we can't get access in traditional email platforms. Zendesk is the platform that helped us in setting up all these things with ease and solved the biggest headache of ours.

Pros

The way it delivers the emails to the right customer support agent based on the query. We used to deal with a lot of customers and it is not possible for us to go with the G-mail to solve the customer queries and especially when there are a lot of queries with different categories. we have chosen Zendesk to segregate emails automatically and based on the query and also to which certain emails should fall. We have used the autoreply function for some of the emails where there is a standard reply. It is a pretty good dashboard to track the support tickets as well as team performance.

Cons

Not sure, as I didn't find any flaws in my usage time.

FH
AvatarImg

Fuad H.

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk - Main reason of use is the Live Chat service

Reviewed 21 days ago

I've had a good experience as their default options meet our requirements; however, to make the software more beneficial for us and more personalized, we've had to jump through loops and hoops with sometimes not getting a resolution from their side as to what we wish to do in their system.

Pros

I like that we could get it fully connected with our internal software and database. Allowing the systems to communicate between themselves and making sure no critical piece of information is lost.

Cons

Because of the ongoing renovations, Zendesk is doing to their software, some options in settings are not logically set under the options they should be. For example, you may be changing an option for a user, so you go to Settings and then to Users, but you realize to make that change, you have to go through a totally different set of steps when logically, the options should be where you first went.

Zendesk Suite FAQs and common questions

Q. What type of pricing plans does Zendesk Suite offer?

Zendesk Suite has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Zendesk Suite?

Zendesk Suite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zendesk Suite support?

Zendesk Suite supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Zendesk Suite support mobile devices?

Zendesk Suite supports the following devices:
Android, iPad, iPhone


Q. Does Zendesk Suite offer an API?

Yes, Zendesk Suite has an API available for use.


Q. What other apps does Zendesk Suite integrate with?

Zendesk Suite integrates with the following applications:
Tray.io, Sprout Social, Lessonly , Hexnode UEM, Capsule, Writer, Device42, Higher Logic Thrive, Dialpad, Ottspotta, Kommo, Chargify, CloudApp, Drupal, Talkdesk, Microsoft Outlook, OutSystems, Adobe Commerce, Rescue, Humanity, WooCommerce, Asset Panda, Google Analytics 360, Aircall, Redmine, Dropbox Business, WHMCS, Quiq Messaging, eyeson, ClickHelp, Azuqua, Zoho CRM, TimeCamp, Jira, CA Flowdock, Inbenta, FullContact, UserVoice, ActiveCampaign, Brushfire, Formstack Forms, Instabug, 123FormBuilder, Transifex, ConnectWise Control, Jitterbit, TeamViewer, Flowlu, Calendly, Time Doctor, Teamwork, PrestaShop, Quip, Zapier, Pivotal Tracker, iorad, xMatters, NICE CXone, Genesys Cloud CX, QuickBooks Online Advanced, Sprinklr, Bedrock Data, Helpjuice, 3CLogic, Five9, MeisterTask, ClickDesk, Setmore, Solve CRM, Smartlook, Segment, SalesSeek, Elastic Enterprise Search, Velaro, Webex Experience Management, Cyclr, Usersnap, Benchmark Email, Trello, Box, Zoho Books, Playvox, SpiraTeam, Pipedrive, Hippo Video, FreshBooks, Zoom Meetings, Userlike, Bloomfire, ChartMogul, Agile CRM, SupportSync, Kudos, Serviceware Knowledge, Yammer, Planview PPM Pro, Yonyx, Receptive, Breeze, Customer Thermometer, OpsGenie, Yext, Geckoboard, Zingtree, Databox, VeriShow, WordPress, Beanstalk, Smartling, Freshdesk, Nicereply, WorkflowMax, HappyFox Chat, Woopra, Automate.io, Vivocha, Yodiz, Sailthru, SAP Business One, SolarWinds Service Desk, Get Satisfaction, Ameyo, Nutshell, Salesforce Sales Cloud, LiveOps, DataHero, Bitium, LoginRadius, OneLogin, Projector by BigTime, SugarCRM, ManageEngine ADManager Plus, Harvest, Close, kintone, Callmaker, Wistia, Okta, Pendo, Sharpen, Zoho Subscriptions, Crisp, Slack, Klaviyo, PagerDuty, OroCRM, Agile Central, CheckMarket, Akita, TimeLog, Algolia, XCALLY, Built.io Flow, GetResponse, CloudAgent, MyFeelBack, Zen Cart, SurveyLab, LiveChat, Amity, Zendesk Sell, Teamgate, Higher Logic Vanilla, Workato, Meta for Business, miniOrange, ChargeOver, Olark, Spinify, Mixpanel, Skilljar Customer Education, Moxo, Yotpo, Highrise, Plecto, Gainsight CS, ManageEngine Endpoint Central, MessageBird, Keap, Chargebee, Hubstaff, Skyvia, EZOfficeInventory, ClicData, Easy Insight, Kixie PowerCall, Mailchimp, Helpshift, Twilio, Emma, Autotask PSA, Instagram, Aha!, Igloo, Zoho Analytics, Trustpilot, Joomla, Vidyard, Cirrus Insight, Podio, Slemma, Nextiva, Hootsuite, PandaDoc, elevio, Zoho Inventory, ChargeDesk, Usermind, ProProfs Knowledge Base, AWeber, Smartsheet, HubSpot CRM, Cyfe, ScreenSteps, Totango, Zoho Assist, SAP Litmos, Intercom, Membrain, BigCommerce, Operations Hub, Zoho Invoice, Truly, TMetric, EZ Texting, Productboard, iridize, Shopify, Microsoft Excel


Q. What level of support does Zendesk Suite offer?

Zendesk Suite offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Related categories