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Zendesk Suite Logo
Zendesk Suite
4.4
(3.8K)

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Service-first CRM company that builds support & sales tools

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(189)

Zendesk Suite Pricing, Features, Reviews and Alternatives

Zendesk Suite product overview

Price starts from

55

/user

Per month

What is Zendesk Suite?

The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves over 165,000 businesses across hundreds of industries and all company sizes, offering service and support in over 60 languages.

Key benefits of using Zendesk Suite

The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.

Support your customers across any communication channel including web, email, chat, and social media.

Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.

Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.

Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
Documentation
In Person
Videos
Webinars

Zendesk Suite pricing information

Value for money

4.2

/5

3.8K

Starting from

55

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zendesk Suite features

Functionality

4.4

/5

3.8K

Total features

182

27 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Activity Dashboard
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

Zendesk Suite users reviews

Overall Rating

4.4

/5

3.8K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.32/10
Rating distribution

5

4

3

2

1

2.1K

1.2K

301

60

47

Pros
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
Cons
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.

Overall rating contenders

AL
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Alberto L.

Product Marketing Manager

Education Management, 51-200 employees

Review source

Overall Rating

Customer Service Made Easier

Reviewed 2 years ago

Transcript

Alberto: Hi, I'm Alberto, I'm a product manager and this is my review of Zendesk. We're giving it a solid...

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Riley H.

Associate director

Marketing and Advertising, 10,001+ employees

Review source

Overall Rating

8/10 stars

Reviewed 2 years ago

Transcript

Riley H.: Hello, my name is Riley. I'm an associate director of success. I would give Zendesk a five...

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Christiane D.

Financial Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A lot of features and fast and easy to use ticket system

Reviewed 3 years ago

Zendesk is the most customizable ticket system in the market, a lot of features that can help to automate things. Plus you can also install apps that could be useful.

Pros

Zendesk has a lot of features, and customizable templates, it's not that easy to use as other CRM, so it may required traning, however this is because the highly customizable settings, and options the products offers. It's really easy to answer 100 tickets at the same time, using templates that will show the client's name and information, Overall a really good product, a bit expensive, but it offers a lot of features which makes the product a good product and good benefit.

Cons

It can be very complex/difficult at certain point due all the features that they offer.

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Pat W.

Music, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Efficient and practical: Great but a bit pricey

Reviewed 6 months ago

Overall, Zendesk is an easy-to-use, reliable CRM platform that integrates well with most popular order processing platforms, webstores, shipping logistics services, and can handle intricate operations such as Subscription administration, phone calls, live chat support, and more. Also, the reporting features available offer alot of flexibility to create reports that are helpful for your business and goals in Customer Support. I chatted on Zendesk daily and love the way it handles live chat support for Agents.

Pros

Zendesk offers lots of features such as integration with other platforms, such as Stripe for payments and subscription administration (SaaS) services to manage customer monthly billing. Also integrates well with Shipping & logistics services to track shipments, repairs and returns. And they are always adding new features and integrations. Offers Keyboard Shortcuts to even further increase efficiency possibilities.

Cons

Call feature can occasionally be buggy and it is a bit expensive compared to some of the newer CRM platforms, but if you want reliability and have a large to mid scale business offering email and/or live chat support, Zendesk is a great option. They can handle both a huge account with millions of customers and contacts, to a mom & pop operation with hundreds of customers.

AS
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Andrey S.

Banking, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Suite - Effective CRM and Customer Help Desk Platform

Reviewed a month ago

Overall good experience, looking to optimize call center and ticket management functionality further

Pros

I like the overall suite in terms of supporting multiple functions of being both a help desk platform / call center and also having elements of a CRM platform with customer chat and ticket management and routing

Cons

It is an older SaaS solution so it is a little bit clunky, especially with the initial setup and user training

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Johannes S.

Oil & Energy, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk Suit review

Reviewed 2 months ago

My overall experience with Zendesk suit was great.

Pros

The platform is user friendly and very easy to understand and use.

Cons

The sample ticket badges are a little alarming at first, when you're not sure if their actual messages that where exchanged with your name.

GP
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Gustavo P.

Education Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best ticket system out there

Reviewed 3 months ago

Excelent, in over 7 years of use we have never had a service disruption. It satisfies our needs

Pros

It is very complete, the price tag we agent is affordable

Cons

The price for getting reports or analytics is high

Zendesk Suite FAQs

Q. What type of pricing plans does Zendesk Suite offer?

Zendesk Suite has the following pricing plans:
Starting from: $55.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Zendesk Suite?

Zendesk Suite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zendesk Suite support?

Zendesk Suite supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Zendesk Suite support mobile devices?

Zendesk Suite supports the following devices:
Android, iPad, iPhone


Q. Does Zendesk Suite offer an API?

Yes, Zendesk Suite has an API available for use.


Q. What other apps does Zendesk Suite integrate with?

Zendesk Suite integrates with the following applications:
Tray.io, Sprout Social, Lessonly , Hexnode UEM, Capsule, Writer, Device42, Higher Logic Thrive, Dialpad, Ottspotta, Kommo, Zight (formerly CloudApp), Drupal, Talkdesk, Microsoft Outlook, OutSystems, Adobe Commerce, LogMeIn Rescue, Humanity, WooCommerce, Asset Panda, Google Analytics 360, Aircall, Redmine, Dropbox Business, WHMCS, Quiq, eyeson, ClickHelp, Azuqua, Zoho CRM, TimeCamp, Jira, Flowdock, Inbenta, FullContact, UserVoice, ActiveCampaign, Brushfire, Formstack Forms, Instabug, 123FormBuilder, Transifex, ConnectWise ScreenConnect, Jitterbit, TeamViewer, Flowlu, Calendly, Time Doctor, Teamwork.com, PrestaShop, Quip, Zapier, Pivotal Tracker, iorad, xMatters, NICE CXone, Genesys Cloud CX, QuickBooks Online Advanced, Sprinklr, Bedrock Data, Helpjuice, 3CLogic, Five9, MeisterTask, ClickDesk, Setmore, Solve CRM, Smartlook, Segment, SalesSeek, Elastic Enterprise Search, Velaro, Webex Experience Management, Cyclr, Usersnap, Benchmark Email, Trello, Box, Zoho Books, Playvox, SpiraTeam, Pipedrive, Hippo Video, FreshBooks, Zoom, Userlike, Bloomfire, ChartMogul, Agile CRM, SupportSync, Kudos, Serviceware Knowledge, Yammer, Planview PPM Pro, Yonyx, Breeze, Customer Thermometer, OpsGenie, Yext, Geckoboard, Zingtree, Databox, VeriShow, WordPress, Beanstalk, Smartling, Freshdesk, Nicereply, WorkflowMax, HappyFox Chat, Woopra, Vivocha, Yodiz, Marigold Engage by Sailthru, SAP Business One, SolarWinds Service Desk, Get Satisfaction, Ameyo, Nutshell, Salesforce Sales Cloud, LiveOps, DataHero, Bitium, LoginRadius, OneLogin, Projector by BigTime, SugarCRM, ManageEngine ADManager Plus, Harvest, Close, kintone, Callmaker, Wistia, Okta, Pendo, Sharpen, Zoho Billing, Crisp, Slack, Klaviyo, PagerDuty, OroCRM, Agile Central, CheckMarket, Akita, TimeLog, Algolia, XCALLY, Built.io Flow, GetResponse, CloudAgent, MyFeelBack, Zen Cart, SurveyLab, LiveChat, Zendesk Sell, Teamgate, Higher Logic Vanilla, Workato, Meta for Business, miniOrange, ChargeOver, Olark, Spinify, Mixpanel, Skilljar Customer Education, Moxo, Yotpo, Highrise, Plecto, Gainsight CS, ManageEngine Endpoint Central, MessageBird, Keap, Chargebee, Hubstaff, Skyvia, EZOfficeInventory, ClicData, Easy Insight, Kixie PowerCall, Mailchimp, Helpshift, Twilio, Emma by Marigold, Autotask PSA, Instagram, Aha!, Igloo, Zoho Analytics, Trustpilot, Joomla, Vidyard, Cirrus Insight, Podio, Slemma, Nextiva, Hootsuite, PandaDoc, elevio, Zoho Inventory, ChargeDesk, Usermind, ProProfs Knowledge Base, AWeber, Smartsheet, HubSpot CRM, Cyfe, ScreenSteps, Totango, Zoho Assist, Litmos, Intercom, Membrain, BigCommerce, Operations Hub, Zoho Invoice, Truly, TMetric, EZ Texting, Productboard, iridize, Shopify, Microsoft Excel


Q. What level of support does Zendesk Suite offer?

Zendesk Suite offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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