Zendesk vs Salesforce Service Cloud Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

HUGO CHAN

Exceptional price performance

2019-03-25

We have Zendesk for customer facing interface for its clear and simple look & feel. Salesforce are kept as back end for its powerful workflow and automated notifications.

Pros

Good case tracking tool for team collaboration. Flexible API for integration in our company website.

Cons

Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
Read more
Casey Harrington

The Gold Standard of Support Software

2018-06-19

Pros

My last company used Salesforce Service Cloud and the learning curve for that was so much steeper.

Cons

The only small quirk I would change is that the first email in a ticket can't be external, but that is a very minor inconvenience and overall I wouldn't change a thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
Read more