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Customer Support Software

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Customer Service & SupportCustomer ManagementCollaboration

Here's our list of apps for Customer Support software. Filters help you narrow down the results to find exactly what you’re looking for.

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162 apps
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NICE inContact   

417
Cloud Contact Center Software
NICE inContact CXsuccess is a suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization - from pre-sale through implementation and beyond. Read more about NICE inContact
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NICE inContact

417
Cloud Contact Center Software
NICE inContact CXsuccess is a suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization - from pre-sale through implementation and beyond. Read more about NICE inContact
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Salesforce Service Cloud   

507
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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Salesforce Service Cloud

507
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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Bold360   

26
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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Bold360

26
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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Freshdesk   

2,224
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer support software that helps businesses of all sizes deliver stellar customer support with powerful solutions for omnichannel ticketing, automations, self-service, and reporting. Read more about Freshdesk
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Freshdesk

2,224
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer support software that helps businesses of all sizes deliver stellar customer support with powerful solutions for omnichannel ticketing, automations, self-service, and reporting. Read more about Freshdesk
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Zendesk   

2,442
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
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Zendesk

2,442
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
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Jira Service Management   

262
The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about Jira Service Management
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Jira Service Management

262
The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about Jira Service Management
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HappyFox   

82
Helpdesk, customer support software
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox
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HappyFox

82
Helpdesk, customer support software
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox
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Salesforce Essentials   

123
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
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Salesforce Essentials

123
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
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RenewityRMA   

10
Returns management and product service tracking solution
RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting. Read more about RenewityRMA
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RenewityRMA

10
Returns management and product service tracking solution
RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting. Read more about RenewityRMA
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elevio   

26
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio
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elevio

26
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio
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Gorgias   

19
Help desk and customer service solution
The ONLY customer support app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias
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Gorgias

19
Help desk and customer service solution
The ONLY customer support app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias
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Front   

199
Email management software and shared inbox for teams
Front is the customer success software for happy customers and happy teams. With Front, you can manage all your customer conversations in one place such as email, group email like success@, SMS text message, live chat, and more. Try Front for free. Read more about Front
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Front

199
Email management software and shared inbox for teams
Front is the customer success software for happy customers and happy teams. With Front, you can manage all your customer conversations in one place such as email, group email like success@, SMS text message, live chat, and more. Try Front for free. Read more about Front
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CallVU   

0
Digital call experience platform for call centers
CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more. Read more about CallVU
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CallVU

0
Digital call experience platform for call centers
CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more. Read more about CallVU
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HelpDesk   

17
Ticketing software for effortless customer support
HelpDesk is a ticketing software designed to simplify the process of resolving tickets. Personalized and precise messages will upgrade your customer experience. Use collaboration tools to exceed your customers' expectations with fast and precise answers. Read more about HelpDesk
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HelpDesk

17
Ticketing software for effortless customer support
HelpDesk is a ticketing software designed to simplify the process of resolving tickets. Personalized and precise messages will upgrade your customer experience. Use collaboration tools to exceed your customers' expectations with fast and precise answers. Read more about HelpDesk
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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Vision Helpdesk

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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EngageBay   

65
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
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EngageBay

65
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
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BOSS Solutions Suite   

93
BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Read more about BOSS Solutions Suite
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BOSS Solutions Suite

93
BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Read more about BOSS Solutions Suite
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LiveChat   

1,094
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
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LiveChat

1,094
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
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HelpOnClick   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick
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HelpOnClick

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick
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SolarWinds Take Control   

15
Collaborative remote access solution
SolarWinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
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SolarWinds Take Control

15
Collaborative remote access solution
SolarWinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
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ThinkOwl   

0
Customer service powered by AI
ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. Read more about ThinkOwl
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ThinkOwl

0
Customer service powered by AI
ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. Read more about ThinkOwl
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HubSpot Service Hub   

110
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
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HubSpot Service Hub

110
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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LiveHelpNow

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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Supportbench   

17
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench
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Supportbench

17
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench
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ngDesk   

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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ngDesk

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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Customer Support Software Buyers Guide

What is Customer Support Software?

Customer support tools help businesses provide efficient issue resolution and troubleshooting services to their clients and internal staff. Customer support tools are often associated with information technology issues and can be both end-user focused as well as internally focused. Customer support applications offer solutions to a variety of industries and company types wishing to improve their overall level of customer service.

Key Features & Benefits

  • Offer internal and external technical support
  • Automate the issue resolution process
  • Create self-service portals for customers
  • Build workflows, scripts and knowledge bases
  • Electronically record customer information and interactions
  • Provide reports and key insights on recurring issues
  • Consolidate queries coming from multiple channels
  • Route issues to the most appropriate agents
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