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Zoho Desk vs HubSpot Service Hub Comparison (2026)
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Good recommendations?
Zoho Desk
4.5
(2.2K)5
1.3K
4
765
3
121
2
13
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
4.4
(193)5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.
Support customers at scale and keep it personal. Service Hub combines customer agent, a connected help desk, and a knowledge base, all working from HubSpot Smart CRM data, so customers get answers quickly and reps focus on the conversations that need a human touch.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
2.2K
5
4
3
2
1
1.3K
765
121
13
8
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency.”
MZ
Muhammad Z.
Talent Acquisition Officer
“It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day.”
DM
David M.
Technical Support Engineer
“The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.”
EÇ
Eren Ç.
Architectural specialist
Pros
“The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance.”
ND
Nigel D.
cco
“It centralizes our onboarding playbooks, slide decks, and client tracking in one place.”
EA
Estrella A.
Software Engineer
“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”
DC
Daniel C.
Automation Engineer
Cons
“Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency.”
MZ
Muhammad Z.
Talent Acquisition Officer
“Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error.”
Mustafa A.
Director
“When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices”
DT
Daniel T.
IT Engineer
Cons
“It was hard to update specific things like times you are online or basic time settings.”
EB
Elizabeth B.
customer service supervisor
“its sometimes difficult to have my ticket rendered due to the Hubspot forms.”
TK
Taylor K.
Engineer
“Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.”
Ebose I.
Manager
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features166
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- NPS of Customers
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
- Total features89
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- NPS of Customers
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations74
- 360NRS
- 3CX
- Accelo
- Action1
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Aircall
- Airtable
- Aloware
- Amazon Connect
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- Bigin by Zoho CRM
- Botpress
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallGear
- CallRail
- Canva
- Chatbase
- Claude
- Claude Code
- ClearVoice
- ClickUp
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- Delphi AI
- DepositFix
- Dialpad AI Meetings
- Discord
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- GoTo Webinar
- Google Authenticator
- Google Calendar
- Google Contacts
- Gravity Forms
- Gupshup
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Instapage
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Justuno
- Keka
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- Lovable
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Modus
- NeverBounce
- Odoo
- OptinMonster
- Outgrow
- PA Server Monitor
- PSOhub
- Paycove
- Permit To Work
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- QuickBooks Online
- Retreaver
- Rezdy
- RingEX
- Ringotel
- Ringover
- SAP Business One
- Sage 100
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Service Fusion
- Seventh Sense
- Shopify
- Shopify Plus
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe Payments
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- TickTick
- Tidy
- Trello
- Twilio
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- sipgate
- Total integrations90
- 360NRS
- 3CX
- Accelo
- Action1
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Aircall
- Airtable
- Aloware
- Amazon Connect
- Ambassify
- Asana
- Aysling
- Bedrock Data
- BigTime
- Bigin by Zoho CRM
- Botpress
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallGear
- CallRail
- Canva
- Chatbase
- Claude
- Claude Code
- ClearVoice
- ClickUp
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- Delphi AI
- DepositFix
- Dialpad AI Meetings
- Discord
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- GoTo Webinar
- Google Authenticator
- Google Calendar
- Google Contacts
- Gravity Forms
- Gupshup
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Instapage
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Justuno
- Keka
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- Lovable
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Modus
- NeverBounce
- Odoo
- OptinMonster
- Outgrow
- PA Server Monitor
- PSOhub
- Paycove
- Permit To Work
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- QuickBooks Online
- Retreaver
- Rezdy
- RingEX
- Ringotel
- Ringover
- SAP Business One
- Sage 100
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Service Fusion
- Seventh Sense
- Shopify
- Shopify Plus
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe Payments
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- TickTick
- Tidy
- Trello
- Twilio
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- sipgate
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