Zoho Desk vs Pure Chat

Zendesk Suite

Freshdesk

Tidio

HubSpot Service Hub

2Chat

charles

Compare Zoho Desk and Pure Chat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

@mentions

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Billing & Invoicing

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Canned Responses

Case Management

Catalog Management

Chat/Messaging

Chatbot

Churn Management

Client Portal

Collaboration Tools

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

For Insurance Industry

Forms Management

Full Text Search

Gamification

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

Offline Form

Zoho Desk

Android

Web-based

Windows

iPad

iPhone

Business Manager

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Customer Service Representative

You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.

Director of Marketing

I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

Infraestructure Engineer

It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.

Technical Support Manager

Integration with a lot of helpful apps to fulfill your task in a better way ex.

IT Manager

It easy to use and user friendly. Remote access tool is very good.

Fantastic and easy experice, fast to set up and customize.

Assistant Manager

We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Sr Director Data and Systems

Great - and their customer service is great as well.

Solicitor & Director 

The Zoho support is excellent and they always solve the issues you are trying to tackle.

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

IT manager

Too many useful tool and easy to use friendly interface.

Founder/CEO

Cost and ease of getting set up. Support personnel always helpful.

President/CEO

The user interface can be a bit confusing if you are an entry level user.

Cloud Admin

Lack of customization options in the lower subscription tiers.

Good Integration with Sprint and allows tickets to integrate.

Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.

Zoho Desk screenshot: Instant Messaging

Zoho Desk screenshot: Personalization

Zoho Desk screenshot: Guided Conversations

Zoho Desk screenshot: Accessibility Controls

Zoho Desk screenshot: ZIA - AI Assistance of Zoho Desk

Zoho Desk screenshot: Blueprint Automation

Zoho Desk screenshot: Help Center Customization

Zoho Desk screenshot: Sentimental Analysis

Zoho Desk screenshot: Customers of Zoho Desk

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Reporting/Analytics

Search/Filter

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Pure Chat

Health Coach

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

Scsm

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

Senior Data Associate

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

talha

Pure Chat is an absolute correct platform to connect with your customers across the country. Really an amazing app to communicate with the customers who want immediate response.

HR Specialist

It is stable, fast reacting, easy to use, and has some great functionality.

We can contact them with their email if there's a bad connection, or they must ring off.

dot net developer

I have using it in  my organisation so it is very good software for chatting between the employees.

teacher

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Founder

Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Tutor

Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly.

It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Psychologist

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans.

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on.

It integrated in just minutes and the app works great.

Owner

It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

Zoho Desk vs Pure Chat Comparison (2026)

Zoho Desk

Pure Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives