Zoho Desk vs Zoho Mail Comparison

Well developed for communication purpose with a proper integration.

Not easy to sign up using other email accepts zoho mail

Cloud based and user-friendly administrator panel. All-in-one platform to manage Zoho Mail, Zoho Desk, etc.

Difficult to reach sales support, tried to called Singapore Zoho for several times but no one is answering.

Manual assigning and auto assigning logics for tickets and work-flow rules Staff access the emails from mobiles

while replying to the mail of the customer, auto mail goes to the customer as Ticket is closed although some issues are kept open For customer's to view the details of the ticket they need to login into Zoho Mail server

e-mail organization and reception of ticket. Easy to comunicate the client by the zoho desk Easy to control de Work Flow and Tickets flow Integrations, customize, Contact list, Zoho product easy integration

Dont get how client accounts work. dont realize why all the tickets change accounts to the last used.

Great Mail, great support, great invoicing. Really good job of moving this into the cloud. Thank you so much ZOHO.

Sometimes issues with the load times. And when they upgrade, annoying to have to reload the screen if in the middle of something.

Zoho has tonnes of tightly integrated features, with mail, messaging (Cliq) and conferencing (Meeting), Bookings and CRM. Zoho is on a mission to cover every single possible business software use case. I would recommend Zoho for companies looking for lots of productivity features for good value.

Zoho's tools aren't nearly as customisable in terms of workflow, automation, and user interface as Microsoft's and Gogole's.

I like that it is very well integrated into Zoho environment. So sometimes it can be useful to connect Zoho Forms, Zoho Projects and Zoho Desk together. I like that you can customize a complete FAQ, receive tickets, answer them with automated messages and assign agents to tickets. Integrating your mail and so answering to your clients directly on Zoho Desk save you time, I guarantee it !

Zoho Desk (and all Zoho tools) has 2 big problems : 1/ Support doesn't know what they say to you (2 employees can say totally the opposite) 2/ Zoho tools are not fully compatible between them...

I could see Zoho Desk tool it is quite easy to create and manage the tickets. Mail notification works quite fast than expected.

I could see the Followers do not have option to receive any mail notifications. I could not see desktop application for this Zoho Desk

I would like to use it again to know more. I want to use it for customer support and it serves all my needs

Nothing specific, need to spend more time on this to find the issues. It should integrate with all the zoho softwares like mail, crm etc.

Great way to edit files, free business email service is great service, the 5 user limit but you can get more when you get referrals. Zoho Vault is a tool we use alot with many teams to store and share passwords securely.

- desk tools can be slow - 5 user limit for mail is low - zoho vault really needs an update as even the copy password functions needs flash

I am not sure yet, hoping to use it to make email communications easier. I have had problems with zoho mail and would like to see if desk will help.

I never knew I had a trial account. I am a very small business owner, with just a 3 employees. Zoho can be confusing sometimes.

Forums Feature & SLA

Nothing, The software is great

Zoho is supported by Zoho sale IQ another Incorporated with zoho apps and ticketing is easy

It support auto response and also allows chatting with multi clients at the same time.It also allows response from clients

Integration with Zoho CRM and Zoho Projects

Nothing, Zoho Desk provided the feature we required

email to tickets, asterisk integration , integration with other zoho packages including zoho CRM and zoho social

No cons were added to this review

Zoho has all the features we need in our company. We use Zoho Desk, Zoho Reports and Zoho CRM to manage all our customers and tickets.

No cons were added to this review

easy access to information , easy to communicate with my internal clientes, easy follow up, more speed on my operation.

it doesnt integrate qith zoho project. I would like to put some zoho desk tasks on zoho project... specialy does that I have to do every month. But Im sure soon zoho will sobe this !

The interaction between ZOHO CRM and ZOHO DESK is very important because you have a initial history client (Negotiations) to actuality (Tickets)

I like ZOHO but, the test time is very few. 15 th days to test don't have view old particularities between ZOHO CRM and ZOHO DESK

Zoho is great ITSM tool. It helps us in manage Assets inventory, ticketing over cloud. It is easy to implement, automate and customizable. It have knowledge base, where you can manage your common IT issues related docs or policies and shared within the team. Reports and statistics are quite good related to others. Announcement feature is also good, where you can announce any IT related maintained or downtime to the organization.

Price is quite high. Zoho have some standard field names with specific values, which can't be deleted or renamed, you have to create again as per your requirement, which creates duplicity. Also there is delay in automated mail alerts.

It allows search of information needed and information is provided with related others searching

It is easy to implement in system verification

Zoho Desk offers several support channels and offers integrations with other Zoho products. If your entire business workflow is within Zoho ecosystem, it is easy to manage them with Zoho Desk.

The UI needs to be improved and needs to have several automation features that enables one to handle support tickets at scale

I use Zoho CRM and Zoho Books so it was a natural that I use Zoho Desk. Easy to use, great support!!

ease of use and the fact that it takes y account from CRM no manual entry

It does most of what I want

The support from Zoho

Zoho Desk un excellent logiciel facile à utiliser. Son interface utilisateur très intuitive avec des fonctionnalités d'automatisation innovante.

Zoho Desk est un meilleur logiciel surtout lorsqu'il est synchroniser avec Zoho CRM, mais un peu coûté

Web based and Easy to USE Software, I have been active user of ZOHO Apps like zoho books and zoho subscriptions its wonderfull

Price Sensitive Market like India require aggressive pricing. FREE is good to Try ! but still we are in INDIA

We have used Zoho Mail at the Eastern Shore Cooperator for most of the newspaper's 10 years of publishing. We have never encountered any serious technical problems that made the service unavailable. And when we have had questions , Zoho's staff has been quick and responsive.

We have had almost no complaints about this software.

I enjoy its seamless integration with other Zoho tools, such as Zoho CRM and Zoho Desk, which can help streamline workflows and improve productivity.I use its business tools, it has a customizable interface, and robust spam and security features. it is easy to use, with a user-friendly interface and an array of productivity features such as task management, and allows payment in my country's currency helping me beat delays in payment and continued use of the software

I do not have a personal issue with the software but there are certain advanced email features missing and its user interface is too cluttered which can be overwhelming,

Its simple and easy to use and the the support desk has been great on the few occasions I needed it. There are a bunch of good apps that come bundled-in with the Zoho mail. Its also cheap, dependable and affordable.

My password manager doesn't always work too well on the login screen. But thats picking hairs a bit!

Zoho mail provide a great mail box management. It is the best in its class. You are able to have your special e-mail and herewith you can give confidence to your clients.

I think zoho is the best, it is better than yahoo and google. I was glad with zoho. I really liked zoho so much and i hope to use it next year.

- Can create business email using your domain name (company name) - Easy to setup and manage - have mobile app - value of money

I really don't have any problem using Zoho mail .. it have all feature and compatible with zoho crm

Zoho Mail is regularly updated and has a nice interface. It is easy to setup and map your existing business domain to.

I haven't had any major issues with Zoho Mail as of yet. If you use other Zoho products, Zoho Mail is easy to integrate with other tools you're using of theirs.

I liked most of the features that Zoho Mail has to offer, especially when it comes to maintaining my e - mail web domain and setting it up with this software. Other Zoho ecosystem tools, such as Zoho Storage and Zoho Docs, are also compatible with Zoho Mail and can be conveniently integrated.

This software is difficult to use or set up a new e - mail web hosting efficiently, particularly for an inexperienced user. There are just too many steps required in setting up something that should be simple. In comparison to the web browser version, the software for android platforms is also not very responsive.