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Complaint Management
Support ticket management

Top Rated Complaint Management Software with Support ticket management - Page 3

Last updated: October 2026

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Interaction Tracking

Surveys & Feedback

Support Ticket Management

Data Import/Export

Service Level Agreement (SLA) Management

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65 software options

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TOPdesk

4.4

(111)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The service management platform that makes service happen

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Kapture CX

4.2

(40)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-native omnichannel CX platform for enterprises

Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.

LogMeIn Resolve

4.4

(216)

121

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified endpoint management for IT teams and MSPs.

Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform.

JIRA Service Management

4.5

(779)

444

270

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Apptivo

4.4

(708)

391

252

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Vivantio

4.3

(178)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

When Service Matters.

Enterprise Service Management for mid-market organizations ready to outgrow their help desk. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Vtiger CRM

4.3

(339)

159

139

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams.

SAP Customer Experience

4.3

(246)

123

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise CRM software

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Efficy CRM

3.9

(91)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

NiCE CXone

4.2

(582)

273

206

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Bitrix24

4.2

(1K)

467

359

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

INFOMAN SERV Post Sale & Service Feedback

(0)

Customer feedback management application for dealerships

INFOMAN SERV - Customer Feedback Management is an application that enables automobile dealerships to record and analyze customer feedback at multiple stages such as showroom visits, test drives, vehicle delivery, and after sales service. It allows creation of customized surveys and touchpoints to collect feedback, as well as dashboards to track feedback trends and complaints.

Read more about INFOMAN SERV Post Sale & Service Feedback

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AskSpot

(0)

Cloud AI sales & support agent for e-commerce

Cloud-based AI sales and support agent for e-commerce retailers, automating chat, inbox triage, product discovery, and post-sale.

Emojot CCM

(0)

Customer feedback management solution

Emojot Customer Complaints Management (CCM) is an AI-powered solution that helps capture customer feedback through multiple channels including email, SMS, social media, and QR codes, utilizing Emotion Sensors to gather in-store or remote feedback at critical touchpoints.

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.