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etrack1

(0)

For customer centres with passionate customer service manage

Table of Contents

Is this product right for your business?

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etrack1 - 2025 Pricing, Features, Reviews & Alternatives

Q: Q. What type of pricing plans does etrack1 offer?

etrack1 has the following pricing plans: Starting from : €80.00/year Pricing model : Subscription

What is etrack1?

etrack1 is for customer centres with passionate customer service managers and employees who find that shared Outlook folders, or their current ticketing / CRM / telephone system, offers more challenges than solutions.

etrack1 is for customer service managers and employees who know they can provide much better service and do their work significantly more efficient if they have the best available tools.

etrack1 is for customer service managers and employees who need our experience from hundreds of implementations. For those who do not want to buy technology from one place, implementation from another and get support from a third.

Benefits of using etrack1

Collection of enquiries and documentation of consent/authorisation

HTTPS-based submission of additional information to customers to ensure personal and confidential information and attachments

Masking incoming messages in case of sensitive information

Dynamic calculation of order handling based on differentiated SLA, time zones and opening hours of the customer centre

Overview of upcoming tasks based on assigned “skill-sets” or users for resource planning purposes
Send reply to e-Boks (CVR + CVR)

Send responses to the organisation’s existing extranet
Postpone the case for further consideration

Forward a request to someone outside etrack1 with a reminder functionality to respond to and notify the customer about additional expected response time
Connect multiple cases to one

Save drafts and let another employee complete the task and reply

Mask text in forwarded emails and respond to it when the customer is answered

Mask content in outgoing messages for personal or confidential information

Starting from

0.2

Per year

Alternatives with better value for money

etrack1's features

Activity Tracking

(0)

Alerts/Escalation

(0)

API

(0)

Autoresponders

(0)

Call Routing

(0)

Customer History

(0)

Customer Segmentation

(0)

Customizable Templates

(0)

Data Import/Export

(0)

Drag & Drop

(0)

Email Management

(0)

Engagement Tracking

(0)

Inbox Management

(0)

Knowledge Base Management

(0)

Live Chat

(0)

Multi-Channel Communication

(0)

Performance Metrics

(0)

Queue Management

(0)

Real-Time Analytics

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Reporting & Statistics

(0)

Self Service Portal

(0)

Single Sign On

(0)

Social Media Integration

(0)

Support Ticket Management

(0)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

Workflow Management

(0)

etrack1 alternatives

etrack1

(0)

Starting from

0.2

Per year

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

HubSpot Service Hub

4.4

(174)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

etrack1 pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

User model

/user

Per year

Ticket model

0.2

Per year

etrack1 support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Knowledge Base

Training options

In Person

Live Online

Webinars

Documentation

Videos

etrack1 FAQs

Q. What type of pricing plans does etrack1 offer?

etrack1 has the following pricing plans:
Starting from: €80.00/year
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of etrack1?

etrack1 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does etrack1 support?

etrack1 supports the following languages:
English, Danish, Finnish, German, Norwegian (Bokmal)

Q. Does etrack1 offer an API?

Yes, etrack1 has an API available for use.

Q. What level of support does etrack1 offer?

etrack1 offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

Related categories

Customer Support

Customer Communications Management

Customer Satisfaction

Call Center