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Lookback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
UX research platform for engaging with participants
Table of Contents
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Lookback - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Lookback overview
What is Lookback?
Lookback is a user experience (UX) research platform designed to help businesses engage with participants via screen sharing and interviews across multiple devices. Using a centralized dashboard, supervisors can access recorded sessions and create highlights for team members to gain insights into usability trends, habits, and onboarding challenges.
Lookback's player allows organizations to review insights, tag team members, adjust video playback speed and add timestamped comments to recorded sessions. Administrators can configure access permissions across specific projects and share custom introductions, instructions, and closing messages with participants. Managers can utilize the General Data Protection Regulation (GDPR)-compliant platform to ask questions during interviews and invite stakeholders and colleagues to observe live sessions and take notes.
Lookback enables administrators to broadcast sessions and pause or resume recordings according to requirements. Other features include Security Assertion Markup Language (SAML)-based single sign-on (SSO), data export, and @mentions.
Starting price
per month
Alternatives
with better value for money
Lookback’s user interface
Lookback reviews
Overall rating
3.4
/5
13
Positive reviews
62
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.4/10
5
4
3
2
1
2
6
2
1
2
Jennifer L.
User Researcher
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Lauren A.
Product Designer/Researcher
Delvair R.
CEO
Adam L.
Director of UX & Design
Who uses Lookback?
Based on 13 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsLookback's key features
Most critical features, based on insights from Lookback users:
All Lookback features
Features rating:
Lookback alternatives
Lookback
Starting from
17
Per month
Dovetail
Starting from
0
Per month
Maze
Starting from
75
Per month
Product Fruits
Starting from
129
Per month
Lookback pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- All Session Types
- Core Features
- Dedicated CSM
User opinions about Lookback price and value
Value for money rating:
To see what individual users think of Lookback's price and value, check out the review snippets below.
Jennifer L.
User Researcher
Verified reviewer
Anonymity request
Lookback support options
Typical customers
Platforms supported
Support options
Training options
Lookback FAQs
Lookback has the following pricing plans:
Starting from: $17.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Lookback?
Lookback has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Lookback support?
Lookback supports the following languages:
English
Q. Does Lookback support mobile devices?
Lookback supports the following devices:
Android, iPad, iPhone
Q. Does Lookback offer an API?
Yes, Lookback has an API available for use.
Q. What level of support does Lookback offer?
Lookback offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base