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Dovetail

User experience & data analysis for product & design teams

Last updated: November 2024

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Dovetail - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Dovetail?

Dovetail is a cloud-based customer knowledge platform, which assists product, design and development teams with user research and collaboration. Key features include usability testing, file sharing, pattern recognition, full-text search, tagging, graphical reporting, and analytics.

The Dovetail platform enables administrators to store user research data on a unified portal, establish procedures for customer interviews, embed images, videos, and recordings in notes, and capture demographic and qualitative data. It allows teams to analyze data including notes, survey responses, or transcripts, create a standard set of tags for various projects, explore metrics on charts or graphs, and use the natural language processing (NLP) tool for sentiment analysis.

Dovetail enables managers to promote collaboration between product teams, user experience designers, and other stakeholders, as well as provide role-based permissions to users, maintain project data, and store billing information for multiple clients. Team members can search for notes, tags, or insights across various projects and export data in CSV-format.

Starting from

Per month

view pricing plans

Dovetail's key features

Most critical features, based on insights from Dovetail users:

User Research Analysis

4.8

(25)

Data Import/Export

4.1

(23)

Trend Analysis

4.0

(14)

Commenting/Notes

4.7

(17)

Customizable Fields

3.6

(9)

Collaboration Tools

4.2

(16)

Features

4.3

Ease of use

4.6

All Dovetail features

Categorization/Grouping

4.2

(4)

Text Analysis

4.5

(2)

Tagging

4.6

(10)

Search/Filter

4.2

(8)

Drag & Drop

4.2

(8)

Access Controls/Permissions

4.8

(10)

Annotations

4.7

(7)

Customizable Reports

4.0

(6)

Data Visualization

3.5

(13)

Usability Testing

4.6

(9)

Surveys & Feedback

3.9

(15)

Visual Analytics

4.0

(12)

Workflow Management

4.0

(4)

Negative Feedback Management

3.7

(3)

API

4.8

(6)

Activity Dashboard

3.3

(10)

Multi-Language

(0)

Predictive Analytics

3.0

(1)

Project Management

(0)

Real-Time Updates

(0)

Knowledge Management

(0)

Sentiment Analysis

3.0

(3)

For Websites

5.0

(1)

For Mobile

1.0

(1)

Feedback Management

(0)

Dashboard

(0)

Dovetail alternatives

Dovetail

4.6

(94)

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Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.7

Product Fruits

4.8

(59)

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Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.7

Value for Money

4.8

Customer Support

5.0

Birdeye

4.7

(665)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Delve

4.9

(148)

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Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.9

Dovetail pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.4

Starting from

Per month

Flat Rate

Dovetail support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Knowledge Base

FAQs/Forum

Email/Help Desk

Phone Support

Training options

Documentation

Live Online

Videos

Dovetail reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.18/10

Rating distribution

Pros

I like how easily you can highlight important user thoughts on video by using tags and then navigate through that. The AI summary of the video is also a very useful and powerful tool.

Barbara J.

Senior UX Designer

Improved team collaboration by allowing effective communication between the HR team. Reduces time on the communication which will be used to better help the company.

Mark H.

Marketing Specialist

Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features.

Ioana G.

UX Researcher

Cons

I manually had to replicate them by hand which is painful. Limited text length for 1 project which meant i needed to have multiple notes for 1 interview.

mitch h.

UX Principal

The insights feature is fairly weak so I frequently find myself having to move outside dovetail.

Rebecca W.

Sr. UX Researcher

Subgrouping is still a problem. Doesn't yet support copying and pasting screen shorts directly.

Abhilash P.

Senior UX Researcher

Read all reviews

Dovetail FAQs

Q. What type of pricing plans does Dovetail offer?

Dovetail has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Dovetail?

Dovetail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Dovetail support?

Dovetail supports the following languages:
English

Q. Does Dovetail offer an API?

Yes, Dovetail has an API available for use.

Q. What other apps does Dovetail integrate with?

Dovetail integrates with the following applications:
Wufoo, Google Forms, GitHub, Google Analytics 360, Microsoft OneNote, Dropbox Business, Jira, Delighted, Zapier, Survicate, Gmail, Airtable, Trello, CMNTY Platform, Freshdesk, Twitter/X, Help Scout, Canny, Slack, Typeform, Feefo, Meta for Business, SurveyMonkey, Aha!, Asana, Trint , Evernote Teams, Intercom, Productboard, ProdPad, Zendesk Suite

Q. What level of support does Dovetail offer?

Dovetail offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support