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Wati vs Chatbase Comparison (2026)

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Compare similar apps

ChatGPT

4.4

Tidio

4.7

Good recommendations?

Wati

Chatbase

Overview

The Agentic Customer Engagement Platform built for Revenue Growth

Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

207

163

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.3

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“What I liked most about WATI was the fresh and modern interface, the easy and straightforward setup, and the mobile app, which made it convenient for our team to manage customer conversations while on the go.”

Ramon F.

CEO

“The shared team inbox, automation rules, contact management, routing, and AI capabilities are particularly useful.”

Karim H.

COO

“Once properly configured, it provides strong control over team communication, automation, customer routing, and AI-assisted responses.”

Karim H.

COO

Pros

“I would like to be able to embed the conversations & leads page on my webpage so my customers can use it directly without them knowing that i'm using chatbase for it.- Customizable chatbox color instead of black/white- Variable degrees of access for account managers- Invoices - adapt starting language to IP location- 2FA for login-”

Lout S.

owner

“Not being able to define ability to reprhase user's prompts, e.g. user asks "How much is XXX" and you ask chatbot to answer such question as if it was "Present XXX pricing in less than 100 signs".”

Marcin H.

Head of Product & Strategy

“I can change or update information by removing a page or document from the list of training content, and then re-uploading new content.”

Brent F.

Creative Director

Cons

“We reported the problem several times, but mostly received automated/AI-style responses instead of effective technical assistance.”

Ramon F.

CEO

“They the take the using of robots to reply so serious you wont be able to talk to an agent unless you pay them more, no way to manually cancell the service.”

EDUARDO T.

CEO

“Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand.”

Jasvinder S.

Real Estate

Cons

“ChatBot lacks AI Action even in the most expensive plan”

Yohan S.

Engineer

“The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes.”

Michael N.

Founder

“word count on training- messagesare a bit expensive- doesn't have the option to switch from messages to words (instead of pricing per messages per words used)”

Ramzi K.

CEO