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Artificial Intelligence Software with SMS Messaging (2026)

Last updated: April 2026

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37 software options

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management

Automate requests and deliver effortless experiences

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ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

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CogniAgent logo

CogniAgent

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Cognitive AI Platform with event-driven workflows, AI, chats

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Unified cognitive AI platform combining event-driven workflows, conversations, AI, and human-in-the-loop with personalized expert support. Production-ready automation in days. Request a free trial.

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Reecall logo

Reecall

Making every conversation a source of growth

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Customer service and inbound call automation with conversational AI and Intelligent Virtual Assistant.

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Enterprise Bot logo

Enterprise Bot

Intelligent Omnichannel Conversations

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AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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Delighted logo

Delighted

Cloud-based customer and employee experience platform

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

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SalesCaptain logo

SalesCaptain

AI-powered front desk for phone and text.

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SalesCaptain is an AI-enable customer communication platform designed for local businesses seeking to streamline customer interactions. The system offers realistic AI phone and chat agents that handle tasks such as appointment reminders, lead qualification, and after-hours support. SalesCaptain integrates with numerous business tools while providing unified communication features that help businesses improve customer retention.

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Genesys Cloud CX logo

Genesys Cloud CX

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Oorwin logo

Oorwin

AI-Powered Talent Intelligent Platform

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Oorwin: AI-Powered Talent Intelligence Platform

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Smith.ai logo

Smith.ai

Smith.ai: A superior 24/7 customer engagement solution.

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Our AI technology blocks over 20 million known spammers. We offer API & Zapier integrations to connect with your software, so new contacts are logged automatically.

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AIO logo

AIO

Omnichannel marketing and digital communication software

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AIO is an on-premise and cloud-based omnichannel marketing software that helps businesses of all sizes manage digital campaigns and streamline client communication through emails, SMS and more.

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Boomi logo

Boomi

Cloud Integration Platform

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Boomi AI offers a suite of capabilities that harness the power of generative AI to integrate and automate faster, so you can democratize innovation and accelerate business outcomes that change the future.

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Reputation logo

Reputation

Reputation management solution for multi-location businesses

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Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

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Cognigy.AI logo

Cognigy.AI

Enterprise Conversational AI Platform

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Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

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Appy Pie logo

Appy Pie

Streamline application, website, and chatbot creation

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Appy Pie is a no-code development platform that empowers users to create apps, websites, and chatbots without coding experience. Its interface and AI-enabled tools help startups, enterprises, and developers to bring ideas to life. The solution enables users to streamline workflows, automate tasks, and enhance customer interactions.

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inconnect logo

inconnect

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Heyday logo

Heyday

The #1 AI-powered customer messaging platform for retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

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NFON Contact Center logo

NFON Contact Center

AI-enabled solution for omnichannel customer support.

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NFON Contact Center is an AI-driven platform that unifies all communication channels—voice, email, web chat, social media, SMS, WhatsApp, and Microsoft Teams*—into one intuitive hub for fast, personalised customer support.

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SMS-iT logo

SMS-iT

Unlock Growth, Elevate Engagement: A Semi-Sentient CRM.

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SMS-iT is a semi-sentient communication-focused CRM for sales and marketing. It is an all-in-one system designed for infinite growth, providing a comprehensive suite of tools for lead acquisition, client nurturing, sales management, and client retention.

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Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

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Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

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Maqsam logo

Maqsam

Cloud and mobile-based contact center solution

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Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.

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Certainly logo

Certainly

Certainly is a powerful Conversational AI Chatbot builder

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The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

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Amio logo

Amio

Amio helps you create AI chatbots for your e-shop.

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Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.

Amio's chatbot can answer any after-sales question and help with shopping by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them

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Pypestream logo

Pypestream

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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Exposebox logo

Exposebox

(0)

Personalized marketing platform, powered by AI.

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Exposebox is an AI-based marketing solution, designed for multichannel marketing personalization. With Exposebox you can reach customers through social media, emails, SMS and personalized onsite experiences. Transform your user experience and personalize your marketing touchpoints to boost revenue.

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Inxide logo

Inxide

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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