BotXO Pricing, Features, Reviews & Comparison of Alternatives

BotXO

BotXO is a powerful AI Chatbot builder

4.2/5 (10 reviews)

BotXO overview

What is BotXO?

About BotXO

A Danish & Spanish tech startup providing a Conversational AI Platform where SMEs and Enterprises can build AI chatbots without any coding. BotXO customers span across 13 countries in Europe and the US. BotXO is trusted by brands such as Carlsberg, Booking.com, Rockwool, Trustpilot, KPMG, Deloitte, Zendesk and AKQA.

The mission behind the BotXO Platform is to make AI accessible and easy to use for non coders too. BotXO’s main market is Europe, and by offering Conversational AI that understands local European languages and tools that any line-of-business employee can use, it enables European companies to enter the AI era faster and capture the opportunities therein.

The BotXO technology is 100% proprietary and European-built. An independent research paper from March 2020, conducted by experts in Natural Language Processing & Machine Learning from Copenhagen University and the Alexandra Institute have proven that BotXO’s language models outperform those of Google and other international companies.
www.botxo.ai

Pricing

Starting from
€500/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Germany, United Kingdom

Supported languages

English, Danish, Dutch, Finnish, French and 7 other languages, German, Italian, Norwegian, Polish, Spanish, Swedish, Ukrainian
BotXO screenshot: Pre-built chatbot templates with editing capabilitiesBotXO Tutorial 1, Getting StartedBotXO screenshot: Natural language understanding for customer support teamsBotXO screenshot: E-commerce chatbot with product suggestionsComplete BotXO x Zendesk Chatbot DemoBotXO Customer Story: Tiger of Sweden's chatbotWhy have a Customer Service Chatbot?Why have an E-Commerce AI Chatbot?BotXO’s NLU explained by our Lead Data Scientist

BotXO reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.2
  4.5
David Einarsson

Strong & very reasonably priced bot solution from a service oriented company.

Used weekly for less than 6 months
Reviewed 2020-04-15
Review Source: Capterra

Pros
Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here! (Some handholding by the BotXO service team was needed though! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve. Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Cons
The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peder Rudbeck

Great software to build your chatbot

Used occasionally for 6-12 months
Reviewed 2020-02-26
Review Source: Capterra

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pros
It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Cons
Not really any, I feel like this is a great choice.

Response from BotXO


Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin Damsgaard

Worth the monet

Used weekly for 2+ years
Reviewed 2020-02-27
Review Source: Capterra

Pros
Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money

Cons
The lack of Analytics data The confusing setup when the bot is large

Response from BotXO


Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Casper Minding-Petersen

Bot software that works

Used daily for 6-12 months
Reviewed 2020-02-27
Review Source: Capterra

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Pros
The integration options. Secondary the drag n drop interface, where you build your magic.

Cons
Like any other skill you try to learn, it takes time before you master the skill.

Response from BotXO


Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Regin Jensen

aio

Used daily for 1-2 years
Reviewed 2020-03-29
Review Source: Capterra

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Pros
The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Cons
Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BotXO pricing

Starting from
€500/month
Pricing options
Free trial
Subscription
View Pricing Plans

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

BotXO features

API
Data Filtering
Multi-Language
Real Time Monitoring
Sentiment Analysis
Third Party Integration

Activity Dashboard (26 other apps)
Analytics (33 other apps)
Data Capture and Transfer (33 other apps)
Data Extraction (30 other apps)
Data Import (16 other apps)
Data Import/Export (27 other apps)
Data Visualization (20 other apps)
Drag & Drop Interface (20 other apps)
Monitoring (19 other apps)
Predictive Analytics (17 other apps)
Real Time Data (15 other apps)
Search Functionality (15 other apps)
Secure Data Storage (19 other apps)
Workflow Management (21 other apps)

Videos and tutorials

Additional information for BotXO

Key features of BotXO

  • Code-free Development
  • Contextual Guidance
  • Conversation Analytics
  • File Sharing
  • Intent Recognition
  • Machine Learning
  • Natural Language Processing
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Website Visitor Tracking
View All Features

Benefits

"Intuitive BotXO AI Chatbot Builder & AI Manager made for line of business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the BotXO customer community, BotXO humans, BotXO Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."