SAP Concur vs DocStar ECM

webexpenses

QuickBooks Online

Expensify

Webexpenses provides simple, intuitive cloud-based software for smarter expense management and invoice processing, with full support and seamless integration.

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

Expensify is an expense management platform that automates receipt scanning, expense tracking, and employee reimbursements. The software includes features such as corporate card management, travel booking capabilities, and integration with accounting systems including QuickBooks, NetSuite, Sage Intacct, and Xero. Expensify offers global reimbursement processing and allows organizations to link existing corporate cards from banks worldwide.

Vice President, Human Resources and Administration

Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing.

Executive Assistant

Customer service was always helpful, answered my emails or calls right away, and helped my team get the best flights available.

See your spending clearly. Manage it proactively. Know the status of every vendor invoice immediately. Make it all easy with Concur.

1099 Preparation

Accounting

Accounting Integration

Accounts Payable

Accounts Receivable

ACH Payment Processing

Activity Dashboard

Activity Tracking

Aging Tracking

Alerts/Notifications

Approval Process Control

Approval Workflow

Audit Management

Audit Trail

Bank Reconciliation

Billing & Invoicing

Booking Management

Cash Management

Categorization/Grouping

Check Writing

Compliance Management

Corporate Card

Credit Card Management

Customizable Fields

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Duplicate Payment Alert

Electronic Funds Transfer

Electronic Payments

ERP integration

Expense Claims

Expense Management

Expense Tracking

Financial Management

Financial Reporting

For Medical Purposes

For Small Businesses

Fraud Detection

General Ledger

Invoice Creation

Invoice Management

Invoice Processing

Mileage Tracking

Mobile Access

Mobile App

Mobile Receipt Upload

Multi-Currency

Multi-Language

Multi-Location

Online Booking

Payment Processing

Payment Reconciliation

Performance Metrics

Policy Management

Purchase Order Management

Purchase Order Reconciliation

Real-time Alerts

Real-Time Analytics

Real-Time Notifications

Real-Time Reporting

Receipt Management

Recurring Payments

Reimbursement Management

Reminders

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Restriction Management

Single Sign On

Spend Analysis

Spend Control

Third-Party Integrations

Time & Expense Tracking

Time Tracking

Travel Management

Vendor Management

Workflow Management

Reviews for SAP Concur come from a wide variety of industries, including computer software (8% of reviewers), information technology and services (6%), and hospital & health care (4%). The most frequent use case for SAP Concur cited by reviewers is expense report management (78% of reviewers).

Users and use cases

Reviewers appreciate the transparent pricing and straightforward sales process, and some users say SAP Concur is affordable for larger organizations. However, many users report high costs for small businesses and feel cheaper alternatives offer better value for money.

Value for money

The SAP Concur integrations most frequently cited by reviewers are: NetSuite (an accounting product rated 4.7 out of 5 for its integration with SAP Concur) and Microsoft Excel (a spreadsheet product, 4.3).

Integrations

SAP Concur is an expense report solution offering key features such as expense tracking, receipt management, expense claims, reimbursement management, and mobile receipt upload, among others.

SAP Concur

Web-based

Android

iPhone

iPad

Windows

Zoho Expense

Emburse Expense Professional

Emburse Expense Enterprise

BILL Spend & Expense

Ramp

ExpensePoint

Payhawk

Happay

Tipalti

BILL Accounts Payable & Receivable

Concur Expense

Travel & Expense

Problematic email notification system

IT Director

They continued to send collection notices no matter how many times we notified them that we never received a working product.

50% of reviewers feel negative about SAP Concur’s email notifications. Some users report that notifications are either too frequent or not timely, leading to confusion about the status of reports. Reviewers indicate that email alerts can be inaccurate or lack clear explanations, making it hard to understand required actions. Some users say important notifications are missed or routed incorrectly, and support is slow to address related issues. They find the notification system unreliable for keeping users informed about critical updates.

High and rigid pricing structure

58% of reviewers feel negative about SAP Concur’s pricing. Some users say the software is expensive, especially for small businesses, with costs that include annual subscriptions, per-user fees, and additional charges for training or configuration. Reviewers report that the value does not always justify the price, particularly for organizations that do not use all features. Some users mention hidden costs and cancellation fees, and they find the lack of flexible pricing options limiting. They compare it unfavorably to more affordable alternatives.

Frequent bugs and error messages

University Admin

It's super complicated, I kept getting error message after error message and couldn't figure out what was wrong.

64% of reviewers feel negative about SAP Concur’s reliability due to bugs and issues. Some users report encountering frequent error messages, glitches, and crashes that disrupt their workflow. Reviewers indicate that error notifications are often unclear, making it difficult to identify and fix problems. Some users say that support is slow to resolve technical issues, and administrators have limited ability to correct user mistakes. They find the process of troubleshooting errors cumbersome, sometimes requiring them to restart tasks from the beginning.

Slow and clunky performance

81% of reviewers feel negative about SAP Concur’s performance and speed. Some users report that the web interface is slow to load, especially when uploading attachments or navigating menus. Reviewers indicate that the design feels outdated and cluttered, making it hard to find information quickly. Some users say the mobile app and desktop version can lag, freeze, or crash, leading to frustration and delays. They mention that these issues can make processing expenses time-consuming, particularly for users handling multiple reports.

Cumbersome forms and field options

49% of reviewers feel negative about SAP Concur’s form fields and options. Some users report that submitting expenses requires filling out too many fields, which can be tedious and overwhelming. Reviewers indicate that the interface is cluttered, with small text and confusing dropdown menus. Some users say error alerts appear only after submission, making corrections time-consuming. They mention that redundant or irrelevant fields, limited customization, and inconsistent autofill options add to the complexity, making the process less user-friendly.

Significant time savings

Assistant Manager

I like that SAP Concur allows me to save time and effort by eradicating manual repetitive accounting workflows.

Accounts Payable Specialist

I save a lot of time by automating workflow with the help of SAP Concur.

83% of reviewers feel positive about SAP Concur’s ability to save time. Some users report that automating repetitive accounting tasks and consolidating expense management into one platform reduces manual effort. Reviewers indicate that features like saved information, mobile app access, and easy data entry streamline workflows. They appreciate not having to deal with physical paperwork and say the software helps them complete tasks more efficiently. Some users mention that these time savings extend to both employees and finance staff, making the overall process less stressful.

Robust integration capabilities

System Specialist

Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System.

81% of reviewers feel positive about SAP Concur’s integrations. Some users say the platform connects seamlessly with accounting, HR, and payroll systems such as QuickBooks, Workday, and SAP. Reviewers appreciate integrations with travel, ride-share, and credit card providers, which automate data entry and simplify expense tracking. Some users report that API connectors and pre-built integrations make deployment straightforward. They value the ability to sync data across platforms, reducing duplication of effort and improving overall workflow efficiency.

Efficient and timely reimbursement

90% of reviewers feel positive about SAP Concur’s reimbursement process. Some users say the platform streamlines submitting expenses and ensures they receive reimbursements quickly. Reviewers appreciate being able to track the status of their claims and receive notifications throughout the process. Some users report that the mobile app allows them to submit receipts and complete reimbursement steps on the go. They find the process less cumbersome compared to manual methods and value the reduction in waiting times for reimbursement, which they say benefits both employees and finance teams.

Lead application support analyst

For example, when you create a request before the business travel and get approval, you need to append some invoice in the detail when you apply for the expense reimbursement, but some expense can be daily fixed, the form will not direct you about it.

Curriculum Designer and Trainer II

I am not a fan of SAP concurs AI tool that automatically pulls information from the receipt and puts it into each category because, in my experience, most of the time the information that the AI pulls from the receipt is not correct.

Senior IT Manager

Great tool for submitting expenses, I like the feature that automatically identifies the value of the receipt as you load it in.

I would like to see improvements with their AI tool when pulling items from the receipts and putting it into the expense reports because that would be helpful especially if there are several expenses and items to itemize.

I like the profile page and all the detail you provide for the traveler from frequent traveler number and airline, TSA number etc and it is stored for future use

Software engineer

SAP Concur makes expense tracking way easier—everything’s in one place and you can snap receipts on the go.

Project Manager

It helps us do our jobs, and it's an essential part of our processes at IBM. Although I don't have a specific feature that stands out, everything within SAP Concur is equally valuable because they are all part of the whole system.

Systems Administrator

It makes submitting and paying invoices seamless while also adding the ability to travel book trips.

Junior Golf Tournament Manager

SAP Concur is great for companies where multiple employees are using a company credit card or submitting expenses for reimbursements.  

Sometimes assigning a cost center to invoices can be a little gimmicky which can take longer to close out expense reports.

It’s convenient for capturing receipts and tracking expenses on the go, but the interface could use some polish.

Operations manager

It can be cumbersome to work through expense reports with multiple different click throughs and flags to respond to.

Accounting Supervisor

If an expenses is shared between departments this requires manual changes to the default expenses codes

Global Finance Shared Services Manager

Concur is often a bit clunky to use on the back end, with poor reporting, slow customer service response and action, and while it's customizable for our needs, its completed in an odd way that takes longer than you think it should.

Accounts Payable executive

I use concur for 2 years and it workes sooo smoothly for AP processing, easy simple invoice processing easier to make ACH payments

HR Director

Uploading receipts to the system which I felt was outdated because you had to scan your receipts to provide proof

IT Service Desk Manager

The integration with corporate traveller, allowing users to claim expenses and book accommodation / travel in one application, reports / analytics are therefore available on spend across all these areas.  

FIELD ESTIMATOR

The software integration allows for auto-filling information for each expense, which takes the majority of the brain work away from completing all expense reports.

Managing Solicitor

This software has enabled us to monitor all our work expenses,manage our schedules and also manage our work relationships trouble freely.

Organization Manager

SAP Concur has a mobile application which allows me to track and manage expenses in real-time which eradicate fraud.

civil engineer

It is perfect for reporting each expense made on each trip without having complications of forgetting something to report, everything is done in real time and it greatly facilitates the process of validating each expense and thus having a clear and organized report, it allows for a more detailed development of each user's trips

Product Systems Assistant

I like that Concur allows you to easily make updates to a expense report as well as being able to recall it once submitted if something is incorrect.

ML Engineer

I like that SAP Concur keeps a history of all submitted expenses, making it easy to track past reports and reference previous submissions when needed.

I find SAP Concur to be quite useful, as it solves the problem of making sure that reporting is done correctly and efficiently.

Director of Maintenance

Great tool for our company and make creating and submitting expense reports easy.

It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.

Sub Agent

Ease of adding receipts and scan from a mobile phone with the app, ease of following the approval process and checking status of claims.

I have used the software for over three years and each year the software develops new and innovative ways to make expense tracking and expense reports simpler, and more time efficient.

Ergonomy could be improved, for example you cannot remove a receipt once uploaded, unless you delete the line and create a new one, that's annoying.

Internal Audit Associate

I like using Concur for my own expenses, and it comes with a mobile application that has the same user experience that the desktop version does.

Video Production Specialist

I had a technically issue arise that would not let me attach an expense to a specific report.

Quality and Reliability Specialist

Pictures of receipts can be added immediately so you don't have to carry them around.

Senior Client Manager

The AI technology, incorporated in the platform can be challenging. When taking a picture and uploading the receipt information, Concur doesn't always correctly capture the information which can lengthen the process.

Chief Architect and Director of Development

It insists on using the shortest route, not necessarily the route taken given consideration to traffic, accidents, etc.

SAP Concur vs DocStar ECM Comparison (2026)

SAP Concur

DocStar ECM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives