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SAP Concur

4.3
(1.9K)

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Travel, expense and invoice—automated and in control

(29)

SAP Concur Pricing, Features, Reviews and Alternatives

SAP Concur FAQs

Q. What type of pricing plans does SAP Concur offer?

SAP Concur has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of SAP Concur?

SAP Concur has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does SAP Concur support?

SAP Concur supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Spanish, Swedish

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Q. Does SAP Concur support mobile devices?

SAP Concur supports the following devices:
Android, iPad, iPhone

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Q. Does SAP Concur offer an API?

Yes, SAP Concur has an API available for use.

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Q. What other apps does SAP Concur integrate with?

SAP Concur integrates with the following applications:
Intuit Data Protect, Sage Intacct, QuickBooks Online Advanced, Avalara, ADP Workforce Now, NetSuite, Workday Financial Management, Workday HCM, Salesforce Platform, Microsoft Excel

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Q. What level of support does SAP Concur offer?

SAP Concur offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base

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SAP Concur product overview

What is SAP Concur?

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.

Key benefits of using SAP Concur

  • Global Solution: Concur supports multiple currencies and languages. It automatically calculates currency exchange rate, car-mileage allowances and VAT/GST/HST/FBT.

  • Data Capture: Concur combines TMC, expense, invoice and credit card data into one system. Matching data from receipt images and travel companies with credit card data for accurate expense reporting.

  • Gamification: Concur TripLink uses a gamification approach to rewarding and recognizing employees efforts to keep travel expenses down,.

  • Concur Messaging: This feature provides a platform for employees and management to communicate through data feeds, itinerary sharing, location mapping, get alerts, detect rick and more.

  • Travel Planning: Concur sends real-time flight alerts for delays, cancellations and gate changes. If your flight is delayed or cancelled lets you view alternate flight options and informs of eligibility for a flight refund

  • Concur TripIt: This is a free solution that makes travel planning more streamlined with tools to book flights, hotels, restaurants, events, and activities. This tool creates a single itinerary for all your business trip activity.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Webinars
    Documentation
    Live Online
    Videos

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    SAP Concur pricing information

    Value for money

    4.1

    /5

    1.9K

    Starting from

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    Subscription
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    SAP Concur features

    Functionality

    4.2

    /5

    1.9K

    Total features

    78

    6 categories

    Most valued features by users

    Activity Dashboard
    Third Party Integrations
    Reporting & Statistics
    API
    Reporting/Analytics
    Data Import/Export
    Alerts/Notifications
    Compliance Management

    SAP Concur users reviews

    Overall Rating

    4.3

    /5

    1.9K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.99/10
    Rating distribution

    5

    4

    3

    2

    1

    974

    720

    201

    45

    43

    Pros
    I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.
    It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
    I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.
    Cons
    My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.
    When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.
    I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.
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    Michael S.

    founder

    Automotive, self-employed

    Review source

    Overall Rating

    best travel booking program!

    Reviewed 3 years ago

    Transcript

    Michael S.: Hi, my name is Michael. I am the president of my own company. I'm in the automotive industry...

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    Andrew B.

    SEO Manager

    Chemicals, 10,001+ employees

    Review source

    Overall Rating

    SAP Concur User Review

    Reviewed 9 months ago

    Transcript

    Andrew: Hi, my name is Andrew. I'm an SEO manager. I would give Concur a four out of five. For more reviews...

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    Daniel L.

    Medical Devices, 1,001-5,000 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    SAP Concur

    Reviewed 4 years ago

    overall, I really think this product is great and a huge improvement from our previous tool.

    Pros

    it is easy to upload receipts and match to my expenses, either via image or pdf document. the mobile app is a life saver for someone that has trouble with keeping receipts.

    Cons

    My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

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    Maddie T.

    Information Technology and Services, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    It's been fantastic to use, with monthly reports to measure progress

    Reviewed 2 years ago

    The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

    Pros

    Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

    Cons

    Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

    AC
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    Anna C.

    Hospitality, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Concur for tmc

    Reviewed a month ago
    Pros

    probably still the best obt out on the market, with concur expense makes this unbeatable for now/

    Cons

    some features as booking open jaws on different airlines are still impossible, also routing offered can be illogical

    NR
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    Nicholas R.

    Renewables & Environment, 201-500 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Functionality, Without the Glitz

    Reviewed 2 months ago

    All-in-all the software does what it is supposed to, and it does it well. SAP Concur is not as glamorous as some of the new age expense offerings currently available.

    Pros

    SAP Concur is a robust expensing software. It has all the functionality you would expect but, from a UX perspective, feels like a legacy ERP platform. In this way, the platform feels dated.

    Cons

    As explained, the platform feels a bit dated, like a legacy ERP platform. Each experience on Concur is like a trip back in time.

    AR
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    Verified reviewer

    Computer Software, 201-500 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Doing expenses can be easy - just takes a bit of a learning curve

    Reviewed 2 months ago

    All in all, Concur does what it is supposed to do. There are a few things you learn over time that make things easier or help you along the way. It's not the most intuitive UI, but I see SAP's progress. So, I'm hopeful this will continue to improve. I've been using that tool now for many years (with 1-4 reports per month - creating and approving), and I have a pretty good system to do the expenses...

    Pros

    SAP Concur is pretty standard in the industry for that purpose. It has a few features and functions that can justify that market share. I enjoy the widespread connections between apps I regularly use for business travel (e.g., Lyft, Uber, our travel agency app) and Concur. As soon as my ride is done, there is a new expense available that I can add to my report. Most fields for each item are filled...

    Cons

    SAP Concur has improved its UI over the last few years, and it looks a lot more modern than it was before. Still, a few things are a bit old-school—for example, the view of an expense. I also approve reports for my team members, so I must open each expense and check the fields. At this point, this is still the old grayish windows-95-style form with the chained properties. What's possible can be seen when you enter an expense. Here, you see the properties in a somewhat modern design.

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