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Diversified Billing Logo
Diversified Billing

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Innovations in Utility Billing and Customer Service

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Diversified Billing Pricing, Features, Reviews and Alternatives

Diversified Billing product overview

Price starts from

2

/user

Per year

What is Diversified Billing?

Diversified Billing so much more than utility billing software. It is more like a complete management system designed for water, sewer, trash gas and electric utilities billing 2,500 to 25,000 customers. It is abailable for your LAN or as a Cloud app.

Key benefits of using Diversified Billing

Available for your LAN or as a Cloud app.
Master Calendar maintains real-time status of every task in your billing cycle.
Dashboard displays overdue, current and future tasks so you can keep a finger on the pulse of your organization.
Included customer portal allows payment online and displays customer account info to reduce office phone calls.
Mobile work orders module provides instant re-reads directly to the billing system.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support

Training options

Live Online
Webinars
Documentation
In Person
Videos

Diversified Billing pricing information

Value for money

4.5

/5

41

Starting from

2

/user

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Diversified Billing features

Functionality

4.2

/5

41

Total features

21

2 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Billing & Invoicing
ACH Payment Processing
Automatic Backup
Customer Management
Electronic Payments
For Electricity

Functionality contenders

Diversified Billing users reviews

Overall Rating

4.4

/5

41

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

18

20

3

0

0

Pros
I really appreciate the support that I am given when calling the help line. Everyone I have spoken to is very pleasant.
I do feel like it is a "family oriented" group. They have always been good to me and I respect that so much.
I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.
Cons
The only negative input I have on this system is getting the error messages and shutting down on me. However; with that said, my system now is due for an upgrade.
Has some odd bugs that my administrator does find to be annoying at times. Also, the online portal for payments seems a little pricey.
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.

Overall rating contenders

SD
AvatarImg

Susan D.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Takes efficiency to a whole new level.

Reviewed 4 years ago

I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable. They have the background to know what I want and how to execute it. They really have made things go smoother for our office and I owe them a ton of gratitude.

Pros

The barcode printed on each bill makes the task of posting payments very quick. What use to take me 4 hours for a large deposit now only takes 45 minutes.

Cons

Like most other software's, there's lack of options for collections efforts.

Vendor response

Hi Suusan, thanks so much for taking the time to submit a review. We have several tools to help with collections efforts. I asked one of the support staff to give you a call to be sure you were aware of everything available.

HD
AvatarImg

Heather D.

Government Administration, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Visual Utility Billing review

Reviewed 4 years ago

Minimal problems have occurred with this software and if they did occur they were resolved within a day or two.

Pros

I love how with each process you need to do, the software basically walks you through each step.

Cons

The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all.

Vendor response

Hello Heather. Many thanks for taking the time to submit a review. I sure hope BOMB diggity is a good thing! I will ask one of the support team to reach out and work with you on streamlining owner-tenant communications.

SY
AvatarImg

Sherry Y.

Utilities, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Water Utility

Reviewed 4 years ago

My coworker, [SENSITIVE CONTENT HIDDEN], has been trying for a few months to get a customized price from [SENSITIVE CONTENT HIDDEN]. No one else can provide it. I spoke with [SENSITIVE CONTENT HIDDEN] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again [SENSITIVE CONTENT HIDDEN] was to get in touch with me. Still waiting.

Pros

I like the handheld 'beeper' which I've used for years. All data has posted properly and quickly.

Cons

We have gotten error messages a few times a week. I hit ignore, and it usually proceeds. Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it. They cannot change it.

Vendor response

Hello Sherry. We appreciate you taking the time to review Diversified Technology Software. We obviously dropped the ball in following up on your request to upgrade your software. My apologies. One of our team has reached out to you to rectify the situation.

KR
AvatarImg

Kelly R.

Utilities, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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PASA Diversified Billing Review

Reviewed 4 years ago

Overall, the software has worked very well for us. There are additional features that would be nice to have but we are very satisfied.

Pros

the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up.

Cons

Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need.

Vendor response

Hello Kelly. Thanks very much for submitting your review. I will ask one of the support team to give you a call and try to customize a report to get you exactly the information you need.

CB
AvatarImg

Cheryl B.

Government Administration, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Review

Reviewed 4 years ago

The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

Pros

The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.

Cons

I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card.

Vendor response

Hello Cheryl. Thanks so much for taking the time to write a review. I will ask one of our support staff to reach out to you to discuss the issues you raised and see if we can't figure out a way to address them.

Diversified Billing FAQs

Q. What type of pricing plans does Diversified Billing offer?

Diversified Billing has the following pricing plans:
Starting from: $2.00/year
Pricing model: Subscription


Q. Who are the typical users of Diversified Billing?

Diversified Billing has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Diversified Billing support?

Diversified Billing supports the following languages:
English


Q. Does Diversified Billing offer an API?

No, Diversified Billing does not have an API available.


Q. What other apps does Diversified Billing integrate with?

Diversified Billing integrates with the following applications:
AccountMate, QuickBooks Online Advanced, CenterPoint Fund Accounting for Municipals


Q. What level of support does Diversified Billing offer?

Diversified Billing offers the following support options:
Email/Help Desk, Chat, Phone Support

Common Diversified Billing comparisons

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