Diversified Billing Pricing, Features, Reviews & Comparison of Alternatives

Diversified Billing

Innovations in Utility Billing and Customer Service

4.36/5 (39 reviews)

Diversified Billing overview

What is Diversified Billing?

Diversified Billing so much more than utility billing software. It is more like a complete management system designed for water, sewer, trash gas and electric utilities billing 2,500 to 25,000 customers. It is abailable for your LAN or as a Cloud app.
Diversified Billing lets managers create a personalized master calendar based on standard operating procedures (SOPs), which facilitates the monitoring of pending tasks/milestones, billed services, meter data import, due payment scheduling, discounts, late notice deliveries, and other operations. Features include billing cycle tracking, ACH payments, credit/debit card processing, checklists, customer messages, exception reports, check scanning, custom dashboards, and more. The built-in customer portal enables users to view account history and payment records via charts and graphs.

Diversified Billing allows enterprises to streamline customer service operations, generate account-specific reports and email PDF files or take out prints. Plus, it assists administrators with creating various customizable reports on metrics relating to maintenance, customers, finances, and meter consumption.
www.utbill.com

Pricing

Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Diversified Billing screenshot: Diversified Billing automated payment assistant
3 ways to implement Diversified Utility BillingDiversified Billing screenshot: Diversified Billing customer messagesDiversified Billing screenshot: Diversified Billing dashboard Diversified Billing screenshot: Diversified Billing master calendar

Diversified Billing user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.3
  4.8
Susan Dvorsky

Takes efficiency to a whole new level.

Used daily for 2+ years
Reviewed 2020-07-02
Review Source: Capterra

I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable. They have the background to know what I want and how to execute it. They really have made things go smoother for our office and I owe them a ton of gratitude.

Pros
The barcode printed on each bill makes the task of posting payments very quick. What use to take me 4 hours for a large deposit now only takes 45 minutes.

Cons
Like most other software's, there's lack of options for collections efforts.

Response from Diversified Billing


Hi Suusan, thanks so much for taking the time to submit a review. We have several tools to help with collections efforts. I asked one of the support staff to give you a call to be sure you were aware of everything available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Heather Drumheller

Visual Utility Billing review

Used daily for 2+ years
Reviewed 2020-07-02
Review Source: Capterra

Minimal problems have occurred with this software and if they did occur they were resolved within a day or two.

Pros
I love how with each process you need to do, the software basically walks you through each step.

Cons
The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all.

Response from Diversified Billing


Hello Heather. Many thanks for taking the time to submit a review. I sure hope BOMB diggity is a good thing! I will ask one of the support team to reach out and work with you on streamlining owner-tenant communications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sherry Young

Water Utility

Used daily for 2+ years
Reviewed 2020-07-15
Review Source: Capterra

My coworker, [SENSITIVE CONTENT HIDDEN], has been trying for a few months to get a customized price from [SENSITIVE CONTENT HIDDEN]. No one else can provide it. I spoke with [SENSITIVE CONTENT HIDDEN] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again [SENSITIVE CONTENT HIDDEN] was to get in touch with me. Still waiting.

Pros
I like the handheld 'beeper' which I've used for years. All data has posted properly and quickly.

Cons
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds. Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it. They cannot change it.

Response from Diversified Billing


Hello Sherry. We appreciate you taking the time to review Diversified Technology Software. We obviously dropped the ball in following up on your request to upgrade your software. My apologies. One of our team has reached out to you to rectify the situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kelly Randall

PASA Diversified Billing Review

Used daily for 2+ years
Reviewed 2020-07-02
Review Source: Capterra

Overall, the software has worked very well for us. There are additional features that would be nice to have but we are very satisfied.

Pros
the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up.

Cons
Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need.

Response from Diversified Billing


Hello Kelly. Thanks very much for submitting your review. I will ask one of the support team to give you a call and try to customize a report to get you exactly the information you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cheryl Bubacz

Review

Used daily for 6-12 months
Reviewed 2020-07-22
Review Source: Capterra

The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

Pros
The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.

Cons
I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card.

Response from Diversified Billing


Hello Cheryl. Thanks so much for taking the time to write a review. I will ask one of our support staff to reach out to you to discuss the issues you raised and see if we can't figure out a way to address them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Diversified Billing pricing

Pricing options
One time license
Subscription
View Pricing Plans

Diversified Billing pricing is based on the number of customers billed. There are no charges for users or the number of bills generated. LAN installations are offered with a one-time license fee plus annual support and maintenance fees. Professional services for data conversion, setup and installation, and training are charged separately. Cloud apps are offered as an all-inclusive subscription service. There is no separate charge for support and mantenance or professional services.

Diversified Billing features

Accounting Integration
Activity Dashboard
Billing & Invoicing
Electronic Payments
Reporting & Statistics

API (333 other apps)
Accounting Management (217 other apps)
Audit Trail (164 other apps)
Automatic Notifications (188 other apps)
Compliance Management (229 other apps)
Customizable Reporting (189 other apps)
Data Import/Export (218 other apps)
Expense Tracking (174 other apps)
Financial Analysis (160 other apps)
Invoice Management (260 other apps)
Invoice Processing (176 other apps)
Multi-Currency (183 other apps)
Real Time Data (168 other apps)
Third Party Integration (257 other apps)
Workflow Management (185 other apps)

Videos and tutorials

Additional information for Diversified Billing

Key features of Diversified Billing

  • Account Management
  • Alerts / Notifications
  • Bill Templates
  • Billing History
  • Customer Management
  • Email Billing
  • Meter Management
  • Metered Billing
  • Mobile Service Orders
  • Non-Metered Billing
  • One-Time Billing
  • Online Help Access
  • Penalty / Cut-Off Processing
  • Rate Management
  • Remote Backup
  • Service Call Management
View All Features

Benefits

Available for your LAN or as a Cloud app.
Master Calendar maintains real-time status of every task in your billing cycle.
Dashboard displays overdue, current and future tasks so you can keep a finger on the pulse of your organization.
Included customer portal allows payment online and displays customer account info to reduce office phone calls.
Mobile work orders module provides instant re-reads directly to the billing system.