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TrueContext Logo

Leading mobile data collection and workflow platform

Last updated: March 2025

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Table of Contents

TrueContext - 2025 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2025

What is TrueContext?

TrueContext, formerly ProntoForms, is the leader in field-first low-code application platforms. The Company's solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.

 

The Company’s 100,000+ subscribers harness the intuitive, secure, and scalable solution to increase productivity, improve quality of service, and mitigate risks. The Company is based in Ottawa, Canada.

Benefits of using TrueContext

• Improve productivity and customer service - realize significant time and cost savings
• Minimize data input errors. Enhance data quality and accuracy
• Collect rich data, such as client signatures, photos (option to sketch on a photo), barcodes and more
• Generate real-time reports
• Connect field data to cloud services and back office systems
• Ensure broader adoption of company processes and procedures
• Manage your field teams more efficiently
• Utilize SSO to ensure logins are secure
• Safeguard against liability with proof-of-delivery and visual captures within forms
• Eliminate manual data entry. Form data is integrated within your systems
• Lower operational costs (fuel costs, paper & ink costs, labor hours)

Starting from

25

/user

Per month

TrueContext’s pros and cons based on 297 verified reviews

To identify what users like and dislike about TrueContext, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

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To determine these pros and cons insights, we analyzed responses from 297 verified reviews

Enhanced field operations

100% of reviewers feel positive about TrueContext's (formerly ProntoForms) field operations capabilities. Some users report that the mobile application allows service technicians to process invoices on the spot, saving time and reducing paperwork. Reviewers appreciate the real-time analytics for tracking performance metrics and the ease of use for field personnel, even those with minimal smartphone experience. They say the platform helps in digitizing various aspects of the business, improving job safety measures, and facilitating efficient data feeds and reporting.

See related user reviews

“The mobile application also allowed us to equip our Service Technicians out in the field with a mobile device to process invoices on the spot. ”
“ProntoForms provides real-time analytics that enable users to track performance metrics and gain insights into their field operations.”

Efficient data collection

89% of reviewers feel positive about TrueContext's (formerly ProntoForms) data collection features. Users think the ability to submit forms both online and offline is highly beneficial. They find the customizable forms easy to tailor to specific needs, which simplifies the data collection process. Reviewers appreciate the seamless integration with platforms like Salesforce and Google Drive, which helps in automating workflows and ensuring data accuracy. They also value the real-time data access, which aids in making better-informed decisions.

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“The ability to submit forms online and offline is great. When you go from scanning field paper forms to being able to submit them online and create an Excel spreadsheet to even track data, it makes a huge difference.”
“ProntoForms is a mobile-friendly platform, and using this forms can be created and customized quickly and easily, and data can be collected and submitted with just a few taps.”

High Costs for Small Businesses

42% of reviewers feel negative about TrueContext's (formerly ProntoForms) value for money/pricing. Some users report that TrueContext can be expensive, particularly for small businesses or those needing custom forms. They feel the cost of certain features and the overall subscription can be high, making it less accessible for some.

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“We ended up cancelling it because the cost was too great to do customer forms and the non-custom forms were not professional looking.”
“There is an option to get custom forms created, but they each cost hundreds of dollars.”

TrueContext's key features

Most critical features, based on insights from TrueContext users:

Mobile Access
Customizable Forms
Process/Workflow Automation
Data Capture and Transfer
Preventive Maintenance
Archiving & Retention

All TrueContext features

Features rating:

Data Retrieval
Data Security
Data Import/Export
Deployment Management
Customizable Fields
Incident Reporting
Electronic Forms
Subcontractor Management
Configurable Workflow
Image Capture
Audit Management
Remote Data Capture
Real-Time Reporting
Real-Time Updates
Full Text Search
Forms Management
App Management
Remote Access/Control
Media Library
For No-Code Development
Forms Creation & Design
Access Controls/Permissions
Workflow Management
Inspection Management
Real-Time Data
Incident Management
Electronic Signature
Task Management
Real-Time Notifications
File Storage
Workflow Configuration
Risk Management
Corrective and Preventive Actions (CAPA)
Autofill
Document Management
Business Process Automation
Reporting/Analytics
Job Management
Surveys & Feedback
Third-Party Integrations
Document Storage
Failed Inspection Tracking
Work Order Management
Service History
SSL Security
Collaboration Tools
Version Control
Data Quality Control
Code Enforcement
Risk Assessment
OSHA Recordkeeping
Compliance Management
Routing
Appointment Management
Alerts/Notifications
Accounting Integration
Maintenance Scheduling
Scheduling
Optical Character Recognition
Offline Access
Occupational Health Management
Performance Metrics
Performance Monitoring
Pre-Built Modules
Pre-built Templates
Progress Tracking
Quotes/Estimates
Project Management
Purchase Order Management
Project Workflow
Workforce Management
Work Order Creation
Web Forms
Warranty Tracking
Voice Recognition
Visual Modeling
Training Management
Templates
Template Management
Supplier Management
Space Management
Single Sign On
Search/Filter
Safety Management
Rules-Based Workflow
Role-Based Permissions
Response Validation
Residential Properties
Requirements Management
Reporting & Statistics
Report Templates
Recurring Appointments
Digital Signature
Database Support
Data Verification
Data Replication
Data Aggregation and Publishing
Customizable Templates
Customizable Reports
Customizable Branding
Customer Management
Customer Database
CRM
Convert to PDF
Contract/License Management
Conditional Logic
Compliance Tracking
Commercial Properties
Collaborative Development
Barcode/Ticket Scanning
Audit Trail
Asset Tracking
Asset Lifecycle Management
Approval Process Control
API
Address Validation
Activity Tracking
Activity Dashboard
Accident Investigation
Abbreviation Detection
No-Code
Multi-Channel Distribution
Mobile Development
Materials Management
Maintenance Management
Logistics Management
Location Tracking
Job Costing
Iteration Management
Inventory Control
Integrations Management
Inspection Checklists
Industrial Safety Management
HIPAA Compliant
Hazardous Materials Management
Graphical Workflow Editor
GPS
For Schools
For Mechanical Equipment
Fixed Asset Management
Facility Asset Management
Estimating
Equipment Tracking
Equipment Management
Drag & Drop
Document Imaging
Document Classification
Dispatch Management

TrueContext awards

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TrueContext pricing

Starting from

25

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about TrueContext price and value

Value for money rating:

Of 33 reviews that provide robust commentary on TrueContext's price and value, 58% mention it in a positive light.

Some reviewers find TrueContext to be cost-effective, offering a variety of pricing plans that align with different budgetary constraints. They appreciate the time and money saved through features like web-linked forms, workflow settings, and mobile applications for remote teams. Users think the software helps reduce costs in areas such as fuel and return trips. They also value the extensive features provided without a significant price increase. However, some users report that TrueContext can be expensive, particularly for small businesses or those needing custom forms. They feel the cost of certain features and the overall subscription can be high, making it less accessible for some.

Check .

To see what individual users think of TrueContext's cost and value, check out the review excerpts below.

“The pricing is affordable, and its mobile application allows remote teams to easily update data, monitor progress, generate reports, and analyze data.”
“However, the platform offers a diverse selection of pricing plans, allowing businesses to choose one that aligns with their budgetary constraints. Although ProntoForms provides ample customization options, it does have certain limitations to be aware of.”
“One of the main cons is that it can be relatively expensive, particularly for smaller businesses or those with limited budgets.”

TrueContext integrations (26)

Integrations rated by users

We looked through 297 user reviews, to identify which products are mentioned as TrueContext integrations, and what is the users perception.

OneDrive logo
OneDrive

Integration rating: 4.8 (4)

It sends finished reports and inspections to files in our service teams shared drives so everyone can review and learn.

We are using OneDrive as the data source. Would like a data source and destination to include HubSpot one day.

JH

Jimmy Hays

Customer Liaison

1/2

Integration rating: 4.4 (8)

Sharepoint is one location where submissions and data are saved as a data destination. Would like a data source and destination to include HubSpot one day.

GW

Glenn Wanamaker

Director of Marketing

Integration rating: 5.0 (3)

It pulls our data sources from here and saves a lot of time setting up new forms.

JH

Jimmy Hays

Customer Liaison

Google Drive logo
Google Drive

Integration rating: 3.5 (2)

The Google Drive integration allows for custom file storage and automatic creation of subfolders.

TP

Travis Pendygraft

IT Manager

Integration rating: 5.0 (2)

The data that is captured using TruContext allows us to track leading and lagging indicators in real time now.

MB

Marcella Beyer

Quality and Safety Manager

Integration rating: 4.5 (2)

We use dropbox to get the data from pronto to our own database for our internal data tools.

BD

Brandon Davis

President

Integration rating: 5.0 (1)

Seamlessly collect data and continue workflows in the EHS management software

JM

Justin Mantelli

EHS Systems Analyst

Integration rating: 5.0 (1)

Email destinations for form submissions, and Google Sheets to pull live data for form drop down questions on a regular schedule.

TP

Travis Pendygraft

IT Manager

Integration rating: 5.0 (1)

Posts are made to teams when certain form submissions are processed. Including unique URL feedback forms for further action that can be processed by any number of team members.

DW

Dwayne Williams

Senior H&S Coordinator

Integration rating: 5.0 (1)

Our enterprise uses Salesforce CRM so it is critical that we integrate with that data to reduce workload and repeated data entry.

LZ

Lisa Zido

Technical Systems Analyst

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

TrueContext support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
Chat
24/7 (Live rep)

Training options

In Person
Webinars
Live Online
Videos
Documentation

TrueContext reviews

Overall rating

4.6

/5

297

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10
Rating distribution

5

4

3

2

1

198

90

6

0

3

Pros
“The ease of use and ease or ability to set up forms to how your company wants them is great. Forms were developed to easily add photos and updates to progress.”
“Great for tracking how the safety programs is being followed and a great tool for follow up.”
“My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager.”
Cons
“I have found that it is often frustrating to approach support with a problem because when reporting a problem the question might not be clear until deep into the support conversation.”
“All the forms that used to show up in my inbox out of the blue have disappeared and now only show up in my email. This is a problem since now I can't edit them anymore.”
“The software is a little confusing and hard to setup.”

TrueContext FAQs

Q. What type of pricing plans does TrueContext offer?

TrueContext has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of TrueContext?

TrueContext has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does TrueContext support?

TrueContext supports the following languages:
German, English, French, Spanish


Q. Does TrueContext support mobile devices?

TrueContext supports the following devices:
Android, iPad, iPhone


Q. Does TrueContext offer an API?

Yes, TrueContext has an API available for use.


Q. What other apps does TrueContext integrate with?

TrueContext integrates with the following applications:
Salesforce Service Cloud, Microsoft SharePoint, Dropbox Business, OneDrive, Google Workspace, Google Drive, Box, Twitter/X, Salesforce Sales Cloud, Microsoft 365, QuickBooks Online, ServiceMax, Zendesk Suite


Q. What level of support does TrueContext offer?

TrueContext offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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