Expensify vs Polaris PSA

webexpenses

SAP Concur

Zoho Expense

Webexpenses provides simple, intuitive cloud-based software for smarter expense management and invoice processing, with full support and seamless integration.

SAP Concur is a leading cloud-based spend management solution that helps small, medium, and large businesses automate and simplify expense reporting, travel booking, and invoice processing. It’s designed to give organizations better control over their business spend by integrating near real-time data and using AI to audit 100% of transactions.

Zoho Expense is online travel and expense management software that helps businesses streamline corporate travel, automate expense reporting, gain complete control over spending, accelerate reimbursements, and get crucial financial insights to stay two steps ahead.

copywriter

Sometimes the software's customer service can be slow to respond, and that certain features can be difficult to navigate.

Easily track your receipts and manage expenses on the go with Expensify. Just take a photo of your receipt and Expensify automatically transcribes the details.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Approval Workflow

Attendance Tracking

Audit Trail

Automated Receipt Matching

Billable Items Tracking

Billing & Invoicing

Booking Management

Budget Control

Categorization/Grouping

Compliance Management

Configurable Workflow

Corporate Card

Credit Card Management

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Duplicate Detection

Electronic Payments

Employee Management

ERP integration

Expense Claims

Expense Tracking

Financial Analysis

Financial Management

Invoice Management

Invoice Processing

Leave Tracking

Mileage Tracking

Mobile Access

Mobile App

Mobile Receipt Upload

Multi-Currency

Online Booking

Optical Character Recognition

Payroll Management

Policy Management

Progress Tracking

Projections

Project Time Tracking

Project Tracking

QuickBooks Integration

Real-time Alerts

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Receipt Management

Reimbursement Management

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Resource Allocation & Planning

Restriction Management

Rules-Based Workflow

Secure Data Storage

Single Sign On

Spend Analysis

Spend Control

Task Management

Task Progress Tracking

Third-Party Integrations

Time & Expense Tracking

Timer

Timesheet Management

Time Tracking

Time Tracking by Client

Time Tracking by Project

Transaction History

Travel Management

Vacation/Leave Tracking

Workflow Management

By industry, Expensify reviewers are most commonly professionals in computer software (17%). The most frequent use case for Expensify cited by reviewers is expense report management (89% of reviewers).

Users and use cases

Reviewers appreciate the free trial and free version, which they say help smaller businesses test Expensify. Some users report affordable pricing and useful features, but some reviewers feel costs can rise unexpectedly and dislike unclear pricing policies.

Value for money

The Expensify integrations most frequently cited by reviewers are: QuickBooks Online (an accounting product rated 4.7 out of 5 for its integration with Expensify) and NetSuite (an accounting product, 4.8).

Integrations

Expensify is an expense report tool offering key features such as expense tracking, receipt management, mobile receipt upload, approval process control, and expense claims, among others.

Expensify

Web-based

Windows

iPad

Android

iPhone

Chromebook

QuickBooks Online

Tallie

Coupa

Emburse Nexonia

ExpensePath

Emburse Expense Professional

Emburse Cards

Navan

Collect

Control 

Limited and delayed chat support

Marketing

There's also no phone support and Concierge is automated and deliberately sends back generic, frustrating messages that have NOTHING to do with what you are asking.

64% of reviewers feel negative about Expensify’s support chat. Users report that chat-based assistance is slow, with long wait times for responses and difficulty escalating issues. They say support often relies on canned messages or links to documentation rather than providing direct solutions. Reviewers express frustration with the lack of phone support, making it hard to resolve complex problems efficiently. Many mention that the back-and-forth nature of chat extends resolution times, and the absence of real-time conversation can hinder effective communication.

Unreliable receipt scanning

62% of reviewers feel negative about Expensify’s Smart Scan feature. Users frequently mention that the scanning process is slow, often taking too long to process receipts or failing to capture data accurately. They report needing to manually correct or enter information due to missed or incorrect scans. Reviewers find the feature inconsistent, with performance varying depending on file type, image quality, or device. Many say the unreliability of Smart Scan reduces its usefulness and adds extra steps to their expense management process.

Annoying and intrusive emails

Enterprise Account Executive

He had no place to use his platform and account holder lists to blast every Expensify user with such a biased, partisan message. If it were up to me, I would have dumped Expensify that very moment across my entire company because I don't want to do business with an organization that shoves their politics into my face unsolicited, regardless of which side of the fence they're on.

They violate their own privacy policy by sending out non-product related information to their customer base.

63% of reviewers feel negative about Expensify’s email notifications. Reviewers complain about receiving excessive, unclear, or irrelevant emails, including unsolicited political messages and persistent reminders. They find it difficult to control notification settings or stop unwanted communications. Users also mention delays in receiving important emails, such as receipts or support responses, and confusion caused by vague or inconsistent messaging. Many feel that the volume and content of emails can be disruptive and unprofessional, detracting from their overall experience with the platform.

Slow and unhelpful assistance

63% of reviewers feel negative about Expensify’s customer support. Reviewers report frequent delays in receiving responses, often describing support as slow, unhelpful, or reliant on automated replies. They say it is difficult to reach a live agent, with most interactions routed through chat or email, which can extend resolution times. Users mention that support often provides generic or scripted answers rather than addressing specific issues. Many feel frustrated by the lack of proactive help and the absence of phone support, especially when facing urgent or complex problems.

Frequent technical glitches

79% of reviewers feel negative about Expensify’s bugs and issues. Users report experiencing recurring glitches, slow performance, and occasional crashes on both desktop and mobile versions. They mention problems with integrations, transaction imports, and system updates that disrupt workflow. Reviewers say these technical issues can lead to duplicated entries, lost data, or increased manual corrections. Many express frustration with the time spent troubleshooting and the impact on efficiency, noting that unresolved bugs undermine their confidence in the platform’s reliability.

Quick onboarding and adoption

92% of reviewers feel positive about Expensify’s training and learning curve. Users say the platform is easy to learn, with clear instructions and an intuitive process that requires little to no formal training. They find that even non-technical team members can quickly become proficient, which saves time and reduces onboarding challenges. Reviewers note that the software’s design helps new users adapt rapidly, and repeated use makes navigation second nature. Many appreciate that the system is straightforward enough for immediate use, minimizing disruptions during implementation.

Efficient expense management

89% of reviewers feel positive about Expensify’s time-saving capabilities. Users report that automated features, such as pre-filled information and learning categorization patterns, reduce manual entry and repetitive tasks. They find the app helps them stay organized, eliminates the need for spreadsheets, and streamlines expense submissions. Reviewers mention that the mobile app allows for quick, on-the-go processing, further saving time. Many say the software has significantly reduced the time spent on expense management, freeing them up for other tasks and improving overall productivity for both individuals and teams.

Seamless multi-device access

89% of reviewers feel positive about Expensify’s mobile and desktop access. Reviewers appreciate being able to manage expenses from both smartphones and computers, finding the experience consistent and convenient across platforms. They mention that the mobile app is particularly useful for capturing receipts and submitting reports while traveling or working remotely. Users value the cross-platform compatibility, frequent updates, and the ability to access all necessary features regardless of device. Many highlight the flexibility and convenience this brings to their workflow, making expense management accessible anytime and anywhere.

Financial Advisor

Camila’s company valued how Expensify safely simplified the capturing of receipts, tracking of miles, and reimbursement flows, making monthly expense reporting more organized and less prone to errors.

Director

I was able to link Expensify to my rideshare app and it automatically pulls the data into the app so all I have to do is click submit to turn in my expense report.

Sr. Director of Life and Workforce Readiness

This has helped us decrease the amount of paperwork boxed up in our storage room as well as help us lessen our ecological footprint lessening the amount of paper and toner used.

Associate Architect

I use Expensify to request reinforcements from my actual company. When we travel domestically and internationally, we buy our own tickets and expenses and just upload to Expensify to send finance team

Bookkeeper and Administrative Support in Canada

Being able to review expenses alongside card activity also makes it easier to keep track of spending in a practical way, not just for record-keeping but for day-to-day awareness.

Outreach Representative for the South

Given I’m in outside sales and on the road a lot this makes my manager super happy because I’m able to capture my expenses as I go and turn in my final expense reports in a timely manner.

Systems Engineer

Expensify has a clean, no fuss interface that makes recording expenses and filing for reimbursements a painless and easy process.

VP Carrier Sales

Sometimes Expensify will duplicate expenses if you aren't patient.   If you take a picture or upload a receipt then simultaneously try to manually edit, it will create two duplicate expenses and not accept one of them.  

Teacher

The convenience of submitting pictures of receipts without the hassle of paperwork and the map feature to calculate miles for you.

Expenses recorded in Expensify can be synced straight into QuickBooks accounts, which means bookkeepers don’t have to manually re-enter or reformat data.

Owner

It makes managing my business credit card expenses simple. And make it easy to upload receipts, photograph and even email them to my expensify account.

Principal Product Manager

Some of the UI is very buggy or isn't intuitive. When submitting receipts, it automatically pauses your workflow while the OCR is reading it.

Account Executive

The only con I can think of is that when I set up the app I set up my settings to auto submit my report daily on accident and I can't figure out how to change that.

Account Manager

Expensify allowed the insurance team to automate reports and approvals, making team spending tracking easy and streamlined for rapid, compliant reimbursement.

You just take a picture of a receipt, and SmartScan automatically pulls in the amount, date, and vendor, so there’s very little manual input involved.

Partner and Board Member

Its smart-scanning feature, the possibility of creating a rule from a change in an expense description and apply it to all matching expenses, and the ability to switch between expense policies

Sr Manager of HR

I appreciate the simplicity of drag and drop invoices, reminders, integration of the credit card charges, and duplication and recurring set up features.

Technical Customer Success Manager

Being able to scan receipts where the amount, currency, date/time etc is detected so accurately is amazing.

Product Owner

The mobile app allows me to scan receipts at point of purchase before they get misplaced.

Sr. Solutions Engineer

Mileage calculator could be better, doesn't allow for custom routes which creates a hurdle as you don't always follow the map.

A few times the auto-scan feature didn't work when scanning receipts on my computer, but I restarted, and it eventually started again.

Channel Account Manager

I utilize the mobile app for receipt photos, then fill out the missing details on my laptop.

VP, Engineering and Services

One of the most helpful features was the ability to extract total amounts directly from images of receipts, which saved time and reduced manual entry.

Marketing Director

As someone who has run large marketing events with multiple vendors and tons of separate invoices and receipts, Expensify has made my life so much easier.

Project Coordinator

The user interface and clean and flows easily, payment and reimbursement turns into an easy go with the very good document management feature that comes with that.

Head of Technical Support

The feature of expenses recognition is a time saver: just do a photo of receipt and expenses will be added automatically.

Marketing Manager

One of my favorite features? If I forget my physical Expensify card (which used to happen more than I’d like to admit), I can still get reimbursed quickly and easily. But honestly, forgetting it is no longer an issue now that I can add my Expensify card to Apple Wallet—genius move!

Campus Pastor

As a busy church, I've found Expensify an absolute gift, for receipt accounting, expense tracking, and report navigation.  

Senior Sales Manager

I am very happy with my experience using expensify, it is user friendly, makes me more energized to keep my expenses up to date and I do not feel the urge to procrastinate my expenses that I did with many solutions I used prior to this

Scientist

There are complaints about slow or limited support, especially when dealing with urgent issues. While functional, the Iphone app can occasionally be buggy or slow when uploading receipts or syncing data.

Billing Specialist

On the one hand, as a Billing Specialist, the ability to maintain proper financial records without having to pursue personnel is my priority.

I can do it all from the convenience of my phone by doing screenshots of receipts and quick uploads.

It offers a very automated workflow finance, but the high cost increment is punishing on a small accounting unit.

Associate resident consultant

The intuitive interface, smart receipt scanning, and seamless report generation save a lot of time and effort.

Expensify vs Polaris PSA Comparison (2026)

Expensify

Polaris PSA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives