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Polaris PSA
5
146
4
58
3
8
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Professional services automation software for the IT sector
Table of Contents
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Polaris PSA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Polaris PSA overview
What is Polaris PSA?
Polaris PSA is a professional services automation software designed to help businesses in IT, agricultural, marketing, media, consulting, and other sectors collect real-time data from various applications to visualize key metrics regarding billing, cost evaluation, resource allocation, and more across projects. It enables representatives to define and track budgeting, estimating, and task execution processes to streamline the entire project lifecycle.
Managers can forecast resource requirements and define rate cards based on contracts to set up billing plans for clients and departments. Polaris PSA lets administrators use Android and iOS mobile applications to set up projects, add clients, configure resource settings, and perform billing operations. The platform also allows teams to configure role-based permissions for staff to track expenses, allocate resources to projects, and manage time off settings.
Polaris PSA helps managers review job tasks, provide instant feedback to team members on accomplished work, and track project progress on a unified dashboard. Businesses can create multi-level approval workflows to define expense policies, handle timesheets, and process employee’s leave requests using a centralized dashboard.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Billing and Invoicing
Payroll
Employee Time Tracking
Project Management
Polaris PSA’s user interface
Polaris PSA review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about Polaris PSA?
Reviewers indicate Polaris PSA is user-friendly, with many finding it intuitive for managing timesheets, project tracking, and billing. They appreciate the responsive and knowledgeable customer support, frequent customization options, and the flexibility to adapt the system to their business needs. They value the ability to generate detailed reports and integrate with accounting tools, which streamlines payroll and invoicing processes.
Some say reporting can be complex to customize, and they occasionally encounter issues with timesheet approvals or project setup. They mention pricing is higher than some alternatives, and a few note technical glitches or limited export options in reporting.
Select to learn more
Who uses Polaris PSA?
Based on 212 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Polaris PSA's key features
Most critical features, based on insights from Polaris PSA users:
All Polaris PSA features
Features rating:
Polaris PSA alternatives
Polaris PSA
Starting from
29
/user
Per month
Zoho Projects
Starting from
4
/user
Per month
monday.com AI Work Platform
Starting from
9
/user
Per month
Paylocity
Starting from
No pricing info
Polaris PSA pricing
Pricing plans
Pricing details:
User opinions about Polaris PSA price and value
Value for money rating:
To see what individual users think of Polaris PSA's price and value, check out the review snippets below.
Dave L.
Senior Consultant
Ali A.
Customer Specialist
Polaris PSA integrations (14)
Polaris PSA customer support
What do users say about Polaris PSA customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Polaris PSA customer support.
Widely noted by reviewers, customer support is highly responsive, often providing quick resolutions even outside regular hours.
A large number of users appreciate the knowledgeable, friendly, and professional support team that goes above and beyond to help.
Common user feedback highlights the convenience and effectiveness of live chat and remote support channels.
The majority of users find it easy to contact support and consistently receive clear, thorough answers to their questions.
Support options
Training options
To see what individual users say about Polaris PSA's customer support, check out the review snippets below.
“Support and presence of Vendor”
Brigitte J.
IT manager, business applications
“They are very good at providing quick and helpful support when necessary.”
Meredith B.
Administrative Assistant
Polaris PSA FAQs
Polaris PSA has the following typical customers:
Large Enterprises, Mid-size Business, Small Business, Freelancers
These products have better value for money
Q. Does Polaris PSA support mobile devices?
Polaris PSA supports the following devices:
iPad, Android, iPhone
Q. What level of support does Polaris PSA offer?
Polaris PSA offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
