FreshBooks vs QuickBooks Online Comparison

Easy way to create professional looking invoices and offer online payment to clients.

We were not able to easily or seamlessly integrate it with Quickbooks online.

Super easy to use. Keeps track of everything.

Don’t really have any cons other than wish I could integrate Quickbooks online

No pros were added to this review

There aren’t nearly as many reports in FreshBooks as you get in QuickBooks Online

Love that this software is better and cheaper than QuickBooks. We started with QuickBooks online getting charged 9.99 a month now its over $50

So far we have not found anything that we would consider a con.

FreshBooks automates complex accounting tasks such as AP, AR and general ledger.I like that FreshBooks has mobile application for iOS that help me carry accounting tasks on the go.

Unfortunately, FreshBooks does not offer capabilities for global enterprise corporations until it is integrated with external accounting apps like QuickBooks Online.

Freshbooks is slightly cheaper than quickbooks, but has mostly the same functionalities. It's accessible online so you can use anywhere.

It does have a learning curve. Sometimes linking up to your banks and financial systems took multiple tries.

Reports & data download faster due to the FreshBooks server setup. The user interface is not very different from other entry-level accounting software, the data download speeds are much higher.

Quickbooks customer service is truly superb. Not only do they understand accounting, but also software and tech. We had that service level expectation when we came to Freshbooks, and we were let down.

The setup of your information on this software is amazingly simple in today's way too many options for things technological society. Navigation is clear and concise with no nonsense templates and branding. This software can also be used for free if you only have 2 or 3 clients!

The software allows you to enter inventory items on an invoice, but does not actually keep up with or track inventory for you. The software is very comparable in aesthetics, functionality and pricing as Quickbooks Online, except that Quickbooks has the Inventory feature.

-Intuitive interface -Easy to understand and learn -Low price compared to Quickbooks -Access anywhere since its online -Customer support seems to be responsive

If you give them your real phone number, good luck. They will call you non stop trying to figure out if you want to buy a bigger package or why you aren't resubscribing anymore. I kept answering their calls until I realized that no one was communicating to one another that they had already spoken to me.

I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.

The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the...

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Hey Ronald, thank you for taking the time to share your review of FreshBooks. Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here. If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM

The app is OK for self-employed people. The app is OK for invoicing clients, but I would not do all the accounting with it. The website looks nice.

In my opinion, the app is not a real accounting system. I prefer using Quickbooks online. The app can not be used in French. The different plans prices are based on the number of clients.

It has the best and powerful invoicing services. Freshbooks fits for small/medium size construction business with few staff. With it's mobile application features, vendor's sales invoice can easily be uploaded to the system where ever you are. In terms of customer service supports, they are responsive and well knowledgeable about the system.

Limited user and client in lower subscriptions. Freshbooks should consider increasing the number of user and client in lower tier in which it will be more competitive to the other softwares like Quickbooks Online and Xero.

Great and easy to use interface. I would say the name speaks for itself... It is very "fresh" and it does what it needs to. Reliable choice for a small business.

A bit high pricing (even compared to QuickBooks). Especially, if you consider that it does not provide near as many features as QB Online does. So the price is a downside as well as limited features.

Seems to be a good product. Easy transition from Quickbooks. Cost was better than quickbooks.

I had problems during the weekend and no customer support was available. My business was severely impacted

Hey Nancy, thank you for taking the time to share your review of FreshBooks. I have ensured that your feedback regarding weekend customer support has been raised to our team here. Should you have any additional feedback or anything you require assistance with, our Support Team is happy to help! You can find contact details in the Help page of your account or here: https://www.freshbooks.com/contact ^DM

Easy and intuitive! Freshbooks links well to other platform (similar to Quickbooks) There's also the option to use Zapier if Freshbooks doesn't have native link

The dashboard reporting is not as extensive as Quickbooks. I think Quickbooks still takes the cake for that.

So easy and user-friendly

Not as robust as QuickBooks

Great Mobility

Not very compatible with Quickbooks

I love the ease of use. Freshbooks has a positive spin on invoicing and making sure you get paid so you can continue on with your day.

I wish Freshbooks did more to compete with software such as Quickbooks. I had to migrate from Freshbooks to Quickbooks after my business grew.

Easy, intuitive, fast.

Limited capabilities.

Easy to get in and get going. The followup on invoices is great (both for me and to the client).

The site design and aesthetic are a little old-fashioned at this point, and it feels a little bit abandoned.

Hi Pol! Tim L. from FreshBooks here, thanks for your feedback! I'm glad to hear that you're loving the auto-tracking of clients' payments and invoice. I do hear you in regards to your concerns about the design. I have great news for you though. We just launched in September a brand new FreshBooks with completely new design. It's something we've been working on for a long time! You can see some of the new design here: https://www.freshbooks.com/invoice Feel free to contact our support team at support@freshbooks.com, or give us a call so we can see if you'd like to see if you can switch your account over to the new app. Best, - Tim L. @ FreshBooks

I like the interface of the software. Freshbooks, as you can tell from the name, takes on Quickbooks... but it doesn't get very far. Not much to like when you've already used Quickbooks.

Freshbooks, as you can tell from the name, takes on Quickbooks... but it doesn't get very far. Not much to like when you've already used Quickbooks.

The software is easy to use, it provide payroll monitoring easy. You can create invoices automatically with FreshBooks. You can also connect QuickBooks online with FreshBooks using OneSaas and automatically get your invoice data. Very awesome software indeed!! The integration is awesome!

Email click through sometimes don't work. Except this I am super ok with FreshBooks software!!

It's a change life software have a all things in this

Online invoice and billing and online payment also

It's easier to use the competing Quickbooks brand.

Still many bugs in the software that need to be fixed for reliability.

Fast and easy to make invoices! Easy for them to pay. Stripe and Paypal integration! Interface is clean and simple, support is friendly, and it just works!

Hard to say because it is serving so well. Maybe some integration directly into our quickbooks online, which I haven't looked into how to do yet, but could be nice. Maybe it would also be cool if you could generate the invoices directly from Gmail somehow? :)

User friendly experience Ability to add accountant for free Can design invoices

They don't have retainer billing like Freshbooks does.

Accountants and Bookkeepers prefer it so it is more widely accessible to use than freshbooks or other alternatives

Customer service is terrible. I have spent and least 10 hours on the phone with customer service and switching between your payment center and user interface center because of a minor issue that has still not been resolved in any way. One customer in our portal is flagged as not having paid even though he has paid. It took 10 hours and conversations with at least 10 employees to find out that this...

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It has a lot of great features like recurring billing and expense imports which make it easy to keep accounting tasks from becoming overwhelming.

The available support is really minimal and you have to figure out most of the things on your own. In my experience, there should be more phone support available like other platforms (e.g. Freshbooks)..

FreshBooks online is a great web based application for all accounting purposes. The look and feel of this application is nice and the application is user friendly. Easy to get all features at a place. Fast invoicing and sending to clients. Also free trial helps in using and understanding the application.

Free trial period should be extended. It is better to make this software free for lifetime although the limit of clients should always be there to support pricing.

Improved onboarding User interface and navigation have been improved on the dashboard. Contact information and transaction forms in great detail Several reports that can be customized Projects, paychecks, and other add-ons and connectors are all supported.

Expensive Online assistance could be improved.

We appreciate you taking the time to write your review, Mevasoa! It's awesome that QuickBooks has helped provide a simple and functional way to account for and manage your business operations! Thank you for being part of the QuickBooks family! -Faith, The QuickBooks Team

The only reason I switched over to Quickbooks is because they offer $0 bank transfers through their product. They hold your money for a week to make interest off it which is super annoying, but it's still better than paying 2.9%+.

The software is poorly designed. For example, whenever I load up invoices the invoices are sorted arbitrarily. If I sort a column by date, it starts with the oldest invoices first, which is never what I need. Why can't it remember my sort order? There's lots of annoying details like this that Quickbooks misses which make using it painfully annoying. Quickbooks is also incredibly slow... definitely the slowest app I use in my business. For example, sorting invoices takes several seconds seconds (I only have ~80 invoices total). Simply loading an invoice takes several seconds as well. It also seems to be getting slower over time. It's also extremely buggy. I've never had a web app give me so many errors before. Sometimes invoices won't save, sometimes they won't load at all.