FreshBooks vs QuickBooks Online Comparison Chart

Everything you need to know


The table below compares FreshBooks and QuickBooks Online to help small and midsize businesses (SMBs) manage their accounting. Your tool of choice will depend on your core business needs: FreshBooks is best suited for small businesses that need billing software, whereas QuickBooks Online offers a full suite of accounting features.

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Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Richard Burke

Verified Reviewer

Great app for online invoicing

2016-03-11

Using two subscriptions Freshbooks allowed us to invoice and collect payment in two currencies from our single website. We found the service to be efficient and user-friendly.

Pros

Easy way to create professional looking invoices and offer online payment to clients.

Cons

We were not able to easily or seamlessly integrate it with Quickbooks online.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
(Management Consulting company, myself only employees)
Verified Reviewer

Incomplete for an accounting app

2018-02-22

Pros

The app is OK for self-employed people. The app is OK for invoicing clients, but I would not do all the accounting with it. The website looks nice.

Cons

I prefer using Quickbooks online. The app can not be used in French.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

1/10
Source: GetApp
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Heather Graham

Setup and creating invoices is a cinch!

2018-03-13

Pros

The setup of your information on this software is amazingly simple in today's way too many options for things technological society. Navigation is clear and concise with no nonsense templates and branding. This software can also be used for free if you only have 2 or 3 clients!

Cons

The software is very comparable in aesthetics, functionality and pricing as Quickbooks Online, except that Quickbooks has the Inventory feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Christopher Kindig

Freshbooks eliminated our Accounts Receivables! It's so easy to get clients to pay quickly!

2018-01-19

I eliminated the Accounts Receivable for an Advertising business that my non-profit organization operates. It makes it easy to do remote sales of advertising, to let them pay whoever they like to, and to keep good records. It's a no-brainer!

Pros

Fast and easy to make invoices! Easy for them to pay. Stripe and Paypal integration! Interface is clean and simple, support is friendly, and it just works!

Cons

Maybe some integration directly into our quickbooks online, which I haven't looked into how to do yet, but could be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Pol Stafford

It's great for a single contractor or a very small business

2016-10-04

The site is starting to get a little bit long in the tooth these days, and I feel like other opportunities like quickbooks online may be a better solution in the long run.

Pros

Easy to get in and get going. The followup on invoices is great (both for me and to the client).

Cons

The site design and aesthetic are a little old-fashioned at this point, and it feels a little bit abandoned.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from FreshBooks


Hi Pol!

Tim L. from FreshBooks here, thanks for your feedback!

I'm glad to hear that you're loving the auto-tracking of clients' payments and invoice. I do hear you in regards to your concerns about the design.

I have great news for you though.

We just launched in September a brand new FreshBooks with completely new design. It's something we've been working on for a long time! You can see some of the new design here: https://www.freshbooks.com/invoice

Feel free to contact our support team at support@freshbooks.com, or give us a call so we can see if you'd like to see if you can switch your account over to the new app.

Best,

- Tim L. @ FreshBooks

FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
(Internet company, myself only employees)

Good for small businesses but not the cheapest

2019-04-14

Then, for sure, just get QuickBooks Online.

Pros

Great and easy to use interface. I would say the name speaks for itself... It is very "fresh" and it does what it needs to. Reliable choice for a small business.

Cons

A bit high pricing (even compared to QuickBooks). Especially, if you consider that it does not provide near as many features as QB Online does. So the price is a downside as well as limited features.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Brandon Loyche

I love Freshbooks!

2016-12-12

After being turned down by Quickbooks online when we first started because we were new and didn't have any business credit and a few other excuses they gave us, we went on the search for something else and voila!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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¿¿nh Tr¿n ¿ình

Good Good Good Good

2017-01-06

For that matter, even QuickBooks Online offers more users at a lower rate than FreshBooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Steve Skinner

Verified Reviewer

Not for everyone, or even most...

2015-02-24

I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally, it's a stagnant system. Very little improvements or features were tweaked or added in the system during the entire time I used it which is pretty unusual for a web based service. Freshbooks shouldn't even call themselves accounting, because their forte really is in time tracking and invoicing. I now use Freeagent and wish I'd switched sooner. If you don't care about tracking profit margins on projects or really tracking expenses accurately at all, then Freshbooks might work for you.

Pros

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to. The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is: Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers. Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

Cons

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks. My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses... You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records. And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay. You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do. Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.

Source: GetApp
33 of 34 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Austin Badger

Horrible Customer Service and Deflect Responsibility for their Products Functionality

2018-10-15

I have to use quickbooks because it is what accountants and bookkeepers prefer but I hate giving money to a company that refuses to take any responsibility for the quality of their product.

Pros

Accountants and Bookkeepers prefer it so it is more widely accessible to use than freshbooks or other alternatives

Cons

Customer service is terrible. I have spent and least 10 hours on the phone with customer service and switching between your payment center and user interface center because of a minor issue that has still not been resolved in any way. One customer in our portal is flagged as not having paid even though he has paid. It took 10 hours and conversations with at least 10 employees to find out that this customer has indeed paid and the issue is an interface issue. I was told they would resolve the flagged customer in our system but he is STILL flagged as not having paid and there is nothing I can do about it. I asked for a refund or discount for the 10 hours I spent talking to their team so they could identify the issue and they provided a very minimal discount that did not cover a fraction of the hours. I can't afford to spend any more time with the team on this minor issue but my accounts continue to be inaccurate and the alert continues to be at the forefront of my homepage and it is infuriating. They do not stand behind the integrity of their product at all. There is a clear interface issue with their product that remains unresolved for 8 months. They refuse to do anything even though the issue was identified by their team and they refuse to offer any discount even though the issue is known. Everyone on their customer service teams is uncaring and incompetent. I spent over 10 hours being passed from department to department, everyone adamant to avoid taking responsibility to fix the issue. which remained unfixed. They continue to raise their prices every year even though the software does not improve at all and you have no control over it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
QuickBooks Online Reviews
QuickBooks Online
Small business accounting software
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Maria Thimothy

Simple accounting and billing software but bad support

2018-06-01

Pros

It has a lot of great features like recurring billing and expense imports which make it easy to keep accounting tasks from becoming overwhelming.

Cons

In my experience, there should be more phone support available like other platforms (e.g. Freshbooks)..

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
QuickBooks Online Reviews
QuickBooks Online
Small business accounting software
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Ashish Parihar

Nice accounting software for startups

2018-05-09

Overall good web based application. You can create invoices and send to clients from anywhere in the world. Create invoices and get paid from anywhere.

Pros

FreshBooks online is a great web based application for all accounting purposes.

Cons

Free trial period should be extended. It is better to make this software free for lifetime although the limit of clients should always be there to support pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
QuickBooks Online Reviews
QuickBooks Online
Small business accounting software
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Scott Rivers

Simply the Best!

2016-12-08

I have tried Freshbooks in the past and compared to Quickbooks Online, it just doesn't provide me with the level of details that I can get from Quickbooks.

Pros

Ease of Use Flexibility Connectivity Payroll Service Reporting Set up

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering QuickBooks Online

As with any accounting and bookkeeping software, the setup is key. Make sure you have your accounts set up correctly at the start and this product will work flawlessly for you.

Source: Capterra
Helpful?   Yes   No
QuickBooks Online Reviews
QuickBooks Online
Small business accounting software
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Everything you need to know

The table below compares FreshBooks and QuickBooks Online to help small and midsize businesses (SMBs) manage their accounting. Your tool of choice will depend on your core business needs: FreshBooks is best suited for small businesses that need billing software, whereas QuickBooks Online offers a full suite of accounting features.

As you compare FreshBooks to QuickBooks Online, consider that each tool was built to serve separate user bases. In fact, FreshBooks' website explicitly says that it's for self-employed users and those at agencies/firms/consultancies. By contrast, QuickBooks Online offers a full suite of accounting features and allows SMB owners to work with their accountants.

If you're a self-employed freelancer who needs billing software, FreshBooks is the best fit for your needs. But if your small business is quickly growing and has its own employees and a dedicated accountant, QuickBooks Online is the better match.

As you compare tools, consider what each offers. FreshBooks and QuickBooks Online both include the following features:

Time tracking: Quickbooks Online (Essentials and Plus versions) has a time-tracking tool that lets you assign an activity or project to a customer, and then you can choose which hours to bill them for. You can also use time tracking to record how many hours your employees have worked.

FreshBooks has similar time tracking features in that it is based on projects and tasks, which are then used to bill clients later. Freshbooks also uses a calendar (with daily, weekly, and monthly views) to provide an overview of projects being worked on.

Both apps incorporate invoices into their time tracking.

Expense tracking: FreshBooks expense tracking uses automation to remove the need for manual tasks (and later mistakes) such as entering in expenses. Instead of manually entering your expenses into a spreadsheet, you can take a photo with the FreshBooks app.

Quickbooks Online utilizes drop down menus for its expense reports. It separates the expenses into different categories (e.g. marketing, utilities, client entertainment), and, as you add more expenses, Quickbooks Online learns the categories and it will start automatically categorizing expenses for you.

Mobile apps for iOS and Android: Both FreshBooks and Quickbooks Online offer iOS and Android apps. The FreshBooks app has features that include the previously mentioned ability to take a photo of your receipts and save them to your records, as well as the ability to respond to clients' questions and feedback.

Using the mobile apps for Quickbooks Online, you can access customer information, convert estimates to invoices, download and reconcile bank transactions, and receive payments.

Multi-currency support: Multi-currency is an advanced feature for QuickBooks Online (it's available in the Essentials or Plus versions) that allows you to use different currencies for billing, but it also tracks money lost or gained from the exchange rates.

FreshBooks' multi-currency feature also allows for you to switch currencies. You can change the currency on invoices or you can set it in a client's profile for future transactions.

Want to learn more about FreshBooks vs. QuickBooks Online? Read the latest reviews from GetApp users below. You can also click on the "Visit Website" buttons to schedule free trials and test each one for yourself.