FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks Reviews

FreshBooks

Cloud Accounting Software for Small Business Owners

4.72/5 (115 reviews)
53,122     29,957

   144 people use this

Who is FreshBooks For?


Statistics are based on 144 users from the GetApp community.

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FreshBooks mobile apps give small business owners with iPhones and iPads a way to manage their accounting needs when they’re on-the-go. The mobile applications sync automatically with FreshBooks’ existing web application, ensuring a seamless transition both inside and outside the office.

Although FreshBooks was built primarily to help service-based small businesses save time on billing, the mobile application is ideal for professionals in a variety of industries who want to run their businesses on the go.

Read the full GetApp Analysis

FreshBooks Category Leaders

Reviews
Integrations
Mobile
Media
Security

#3 in Billing & Invoicing

View full ranking
77
18
17
18
17
7

#4 in Accounting

View full ranking
76
18
17
18
16
7

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

FreshBooks Screenshots (13)

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FreshBooks Pricing

Starting from: $15.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Pricing starts from $15/month. Kick the tires with a 30 day unlimited free trial (no credit card required).

View Pricing Plans

Key Features of FreshBooks

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

FreshBooks Overview

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!
  www.freshbooks.com

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus you can talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks Reviews & Ratings

User ratings

(92)
(26)
(3)
(0)
(1)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

The backbone of my business

Verified Reviewer  5 days ago

Jessica Accamando, Creative Director
I launched my business on Freshbooks and have continued to heavily depend on it for the day to day management. Everything from time tracking to invoices to expenses. It's easy to use, affordable and a one stop shop for the things that designers don't like to spend time doing.

Pros: Easy to use, clean, quick, user friendly, client friendly

Cons: Limited reporting and graphing, not a robust accounting software, not a robust project management program

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

If you are a small to medium business that needs a tool to manage projects, track time and send invoices, this is your tool. Setup is quick and easy and my clients love the ability to accept estimates and quickly pay invoices.

Read case study

Freshbooks is my personal assistant!

Verified Reviewer  6 days ago

Lenna Ani Titizian, Freelance
Using Freshbooks has completely transformed how I run my business. I've been using Freshbooks for almost 5 years, and prior to that I kept track of everything in multiple Excel spreadsheets. From client database, to tax reporting, Freshbooks is my go-to for my freelance business, and I credit the ease of use to making my transition from part-time entrepreneur to full-time entrepreneur seamless and stress-free. It's especially helpful now that I take on sub-contractors, that I'm able to manage their time and invoices all in the same system. Can't wait to try out the new, improved version!

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

Read case study

Freshbooks Saved my Sanity

Verified Reviewer  7th of September

Ana Tirolese, Yellow status Presenter at Younique by Ana Tirolese
As a Creative person, crunching numbers, doing paperwork, and keeping track of finances is low on my list of things I need to do or have the know-how to do. I actually completely dislike that aspect of running a business! Freshbooks takes all the pain out of doing my finances. It makes it easy to invoice my clients, track who has and has not paid, keeps track of all my expenses, and allows me to print out nice little reports at tax time. I use Freshbooks on the run, whether through my laptop while in my office (or elsewhere) or through my SmartPhone while out and about. Once a week I input anything else that has not been inputted on the run. It saves me time and headaches, and is actually sort of fun!

Pros: Ease of use is a major factor in using Freshbooks. Also, the fact that the software is always up to date with the latest government regulations, without me having to take the time to install updates, is a bonus for me. I have complete faith in Freshbooks and their team. Support is also great. They are prompt and courteous, and have helped me figure out many things I needed to do and how to do them.

Cons: I wish I could set up invoices ahead of time to be emailed on a specific date, without them being recurring. For example, I prefer to do my bookkeeping on the weekend when I don't have other distractions, but I have a client that I can only bill on Tuesdays. I do set up the invoice, with the previous week's work, during the weekend, but I have to remember to email it out on Tuesday. This does not seem like a big deal, but to a Creative with ADD it is an issue to remember to do it every Tuesday as out of site out of mind. I do have a calendar pop-up that says "send invoice now" but I wish I could just have it set up to send automatically on a given date and time. (This is really minor compared to all the wonderful things that Freshbook had and does).

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Freshbooks is an amazing cloud-based bookkeeping/accounting solution. I have been using it for three years, or so, now, and absolutely love it. It is easy to use, easy to navigate, it is intuitive and made with the non-accounting/bookkeeping end user in mind. It makes tracking your accounts payable and receivable a breeze. Track your expenditures with ease. I highly recommend it to everyone. It has made my business life much simpler, taken away the dreaded financial tracking, and allowed me to keep my sanity so that I can do what I do best.

Fantastic Cloud based accounting

Verified Reviewer  30th of August

Joshua Max, Business Operations & Management Consultant
Saves me hours of time in saving and reviewing expenses. Plus automated recurring invoices prompt me to bill recurring clients and get paid more regularly.

Pros: iPhone and iPad app is great allowing you to take photos of receipts and instantly enter and save your expense. Support is fast and helpful from actual people with timely responses to email. Easily create projects, time budgets and then generate invoices from time entries. Full colour/logo customization even on free plan. Integrate with lots of other helpful business apps - Basecamp, Google, Xero, etc. Easily add users as sub-contractors and create teams to track times and expenses.

Cons: Could be a little less expensive for the low-user plan...but still worth the cost for what it saves me in time.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Simple to use. Takes care of all your invoicing, expensing, time tracking and accounting needs

It has saved me lots of time and money

Verified Reviewer  12th of August

Mike Calabro, photojournalist at Urban Camper Adventure Photography and Owner, Urban Camper Adventure Photography
I am a freelance editorial photographer. In my business you often don't get paid until the story is published. That means that you sometimes have to wait up to 6 months to get paid, Before FreshBooks I would often forget who has paid me and who hasn't. I am sure that I have lost money in the past from this. No more. Thanks FreshBooks.

Pros: Easy to use and keeps everything well organized. You can see who owes you what at a glance.

Cons: Needs better features for collaboration with my accountant.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Weekly

Likelihood to recommend

9/10

Recommendations to others considering FreshBooks

Get it!

Simple. Easy. Love it!

Verified Reviewer  12th of August

Brady Patterson, Performance Mentor / Mastermind Leader / Self Reliance Instructor
I used Freshbooks original for my contracting services. As I started moving into seasonal work and started another company in a different field, I continued to use Freshbooks for invoicing clients because it was so simple. Things are more complex now and I'm trying to find a solution that works for me but right now, my wife and I have 3 separate companies and so to get the best use of it, I need 3 accounts, which I don't have so it's been interesting trying to use a single account. We have a Hypnotherapy practice, a Performance Mentoring service, and a Group Coaching and Mastermind program. It's the two of us and a team of VA's.

Pros: Easy Customer support is epic

Cons: Doesn't work to combine multiple accounts or businesses

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

1-2 years

Frequency of use

Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Stick to one business. My wife and I have one corporation that houses 3 companies. If you have different branches, you will need to use separate accounts to make it work properly with your branding.

Read case study

The best in small business accounting

Verified Reviewer  12th of August

Erik Reynolds, Professional Voice Talent, Narrator and Public Address Announcer
It has all the features you need, reports that make sense, mobile apps that work and provide the most important features just a click away and amazing customer service. All of that plus it's super affordable! I can't imagine not having FreshBooks as part of my daily "toolbox" for my business!

Pros: I can accept payment via Paypal, Bank Transfer or Credit Card and it's built seamlessly into the invoice. I can accept partial payments and offer discounts, again, seamlessly built into the invoice.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

1-2 years

Frequency of use

Daily

Likelihood to recommend

10/10

Helps keep business easy!

Verified Reviewer  12th of August

Sandra Elford, Owner, Sandra Lee Photography
I have never been a big fan of accounting, or the software. I hated one software only being for PC's, especially when I work between a PC and a MAC. With Freshbooks I have options to work from wherever, as it's cloud based - along with my phone. It's easier than ever to keep tabs on the expenses with automatic importing from your bank account. Most importantly it makes it easy to add a copy of your receipt to the expense in the unlikely event of an audit.

Pros: - Ease of billing - Clients think it's easy - Can accept CC or Cash - Can send paper bills - Clients can log in to check their account

Cons: - The CC fees are a little high - No where to upload contracts to get signed.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Recommendations to others considering FreshBooks

It's an excellent investment and your clients/partners will thank you for it.

Read case study

Best App and Company to help me run my business

Verified Reviewer  12th of August

Mera C.K. Diaz, Owner/Primary Consultant, Above Par HR
I left QB for Freshbooks (FB) after my accountant recommended them and I have looked back. The are the industry leader in my book (pun intended). The fact that I can call any time and have a real person answer the phone to help me is key to my success. The reps are well versed, super professional and fun. It used to take me 2 hours to do my invoicing, but now with the FB timers both online and on my devices, I am able to clock my time and project anywhere and it is all there at my fingertips on invoicing day, which now takes me about 10-15 minutes. Boom! Done!

Pros: The app is great, they check in on you periodically, you can speak to a person right away, no automated system, you can link your credit cards and bank accounts to the FB account so all your expenses, etc are automatically logged.

Cons: Can't think of anything right now.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

1-2 years

Frequency of use

Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Try it out for their 30 day program. Once I did it, I never looked back. They even extended my trial period because I started it in the middle of a billing cycle. You won't regret it!

Love Freshbooks

Verified Reviewer  11th of August

Business Analyst (Utilities company, 1001-5000 employees)
As a small business owner specializing in IT, rather than accounting - Freshbooks has allowed me to grow my business doing what I know best, and bringing accounting functions into an easy to use, easy to understand system. Billing is actually fun now with the time tracker. I can prepare invoices from my mobile device, from anywhere I am, and tracking expenses is comically easy.

Pros: Easy & fun to use Amazing user interface Multiple payment options for customers Ability to mail invoices through the Freshbooks service Ability for my accountant to interface directly with the software 24/7/365 Customer support is fantastic!

Cons: Ticketing system is a little limited No Project Management system

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

I can't recommend Freshbooks enough. Every chance I get to show it off, I do. I've had quite a few friends that also own business switch over to Freshbooks and they too, have never looked back!

Articles

18 Aug 2016
As the world’s greatest athletes slug it out to become Olympians, an even more competitive battle has been raging: the fight for medals at the SaaS Summer Games 2016. GetApp’s Games are designed to find the most popular SaaS software from the top
18 Aug 2016
As the world’s greatest athletes slug it out to become Olympians, an even more competitive battle has been raging: the fight for medals at the SaaS Summer Games 2016. GetApp’s Games are designed to find the most popular SaaS software from the top
20 Jul 2016
[Post updated: July 20 2016] QuickBooks Online has just been crowned king of accounting apps, following the release of GetApp’s Q3 accounting Category Leaders ranking. So we decided to revisit this post that was originally posted on March 31 2016, whic
08 Jul 2016
Expense apps for Android can turn your phone from a lump of plastic into a servile personal secretary to help you keep up with everything you spend as you go about your business. Or rather, your business’ business. Only the most sadistic among us enjoy
23 Jun 2016
Still wrestling with filing cabinets, Excel sheets, and calculators when doing your company accounts? It could be time to move on. There are plenty of simpler ways to manage your small business’ books these days thanks to cloud accounting software. But

Frequently used together

Alternatives to FreshBooks

FreeAgent
  • · Send estimates and proposals
  • · Beautiful Invoice templates
  • · Automatic Bank feeds
  • · Simple payroll
Visit WebsiteCompare App
FreeAgentFinance & Accounting
PaySimple
  • · Payment acceptance (all major credit card & eCheck/ACH)
  • · Electronic invoicing
  • · Recurring billing
  • · Mobile payments
Visit WebsiteCompare App
PaySimpleFinance & Accounting
Timesheets.com
  • · Real-time Statistics and Reports
  • · Simple Interface
  • · Various security measures keep data accurate
  • · Customizable Account Features
Visit WebsiteCompare App
Timesheets.comProject Management & Planning

GetApp Analysis

The FreshBooks mobile apps bring all the tools that business owners expect from their financial management and accounting platforms into the cloud, making it possible for executives, managers and freelancers to track time, create invoices, and check balances from any place at any time.

FreshBooks’ mobile apps offer many of the same tools as the company’s cloud-based platform, but with added features that make the system more applicable for people working outside the office.

The cloud accounting application on the iPhone and iPad has specific tools most likely to be used by business travelers, including expense tracking, time tracking, receipt scanning, and mobile invoice creation.

What is FreshBooks?

When developing its mobile apps, FreshBooks aimed to create a platform that supported clients throughout the accounting lifecycle. When a business traveler hits the road on the way to a client meeting, for example, he typically needs to save travel receipts to use in billings and reimbursements. From there, the user needs to track how long he spent working on specific projects, and then create and send invoices based on the number of billable hours. FreshBooks mobile apps provide solutions for all of these needs.

Users in service-related industries can send invoices to clients before they have even left the job site instantly find out if invoices have been viewed. The FreshBooks mobile app allows users to accept online payments, and it syncs automatically with the company’s web-based platform to ensure colleagues working inside the office are on the same page as any executives working on the road.

Main Features

Manage receipts and track expenses

For example, the platform’s expense tracking feature allows users to photograph receipts using their iPhones or iPads. These receipts are then automatically entered into the FreshBooks system, and attached to expense sheets for reimbursement and tax purposes. Business travelers can even rebill expenses to their clients from within the mobile app.

Click the “Expenses” button on the FreshBooks home screen, and then open up the mobile app’s camera to begin scanning your business receipts. Once you’ve taken a picture, you can process the expense by manually typing in the value, the category, the client or vendor, and the date. If you want to rebill the expense, you can add the expense to an invoice, and send that invoice to the client in just a few quick clicks.

Keep track of billable hours

Use the app’s time tracking feature to keep an accurate record of how much time you’ve spent working on individual projects. Hit the timer’s “Start” button the moment your brainstorming meeting begins, and add notes as a reminder of what was discussed or completed during that particular meeting. FreshBooks makes it easy to convert your timer records into billable hours, which can be seamlessly included on your next client invoice.

Create and send invoices from iPhones and iPads

Perhaps the most useful tool for small business owners is FreshBooks’ mobile invoicing feature. Create and send invoices from your iPhone or iPad, and check to see if your invoices are viewed. Invoicing errors can be amended immediately from within the FreshBooks mobile app, and clients can pay online using a payment gateway like Paypal.

Integrations

Freshbooks offer a long list of integrations. Some of the many applications with which FreshBooks integrates include, Dropbox, Google Calendar, Google Contacts, MailChimp, Zoho CRM, Zendesk, SugarCRM, Salesforce, Campaign Monitor, Highrise, Insightly, Synchroteam, Xpenditure, GetResponse and Kayako. Some of these integrations were implemented by GetApp, and the full list of Freshbooks integrations can be seen on the GetApp site.

Pricing

FreshBooks’ iOS app is completely free, and it can be synced with existing FreshBooks web-app accounts at no additional cost. Users with more than three active clients, or any additional staff members, will need to update to a paid FreshBooks package to continue using the mobile app.

Bottom Line

  • Particularly useful for business owners in service-related industries.
  • Works virtually anywhere in the world
  • Save time dealing with basic business accounting tasks
  • Track expenses to make reimbursements and tax deductions easier

FAQs for FreshBooks

Below are some frequently asked questions for FreshBooks.

Q. What are the main features of FreshBooks?

FreshBooks offers the following features:

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does FreshBooks support?

FreshBooks supports the following languages:

English

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:

Mac, Windows, Web-based

Q. Does FreshBooks offer an API?

Yes, FreshBooks has an API available for use.

Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:

MailChimp, Shopify, Zendesk, Formstack, ZipRecruiter, Basecamp, Highrise CRM, Autotask, Chrometa, Payment Evolution, Ambassador, Google Apps for Work, Toggl, Wufoo, Magento , Stripe, Gusto, Acuity Scheduling, PayPal, Braintree, MinuteDock, Fundbox

Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


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