FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks

Cloud Accounting Software for Small Business Owners

4.46/5 (3,217 reviews)

FreshBooks overview

What is FreshBooks?

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!
www.freshbooks.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
FreshBooks screenshot: The dashboard gives users an overview of revenue and profitRidiculously Easy Invoicing in the All-New FreshBooksFreshBooks screenshot: Custom invoices can be createdFreshBooks screenshot: Users can add their business' logo to their invoicesFreshBooks screenshot: Recurring invoice templates can be set up and managedFreshBooks screenshot: Users can track invoice statuses to see which have been sent, viewed or paidFreshBooks screenshot: Time entries can be recorded and total project hours logged can be trackedFreshBooks screenshot: Billed and unbilled hours can be trackedFreshBooks screenshot: Multiple timers can be added and runFreshBooks screenshot: Expenses can be recorded and trackedFreshBooks screenshot: Expenses can also be added and edited on mobileFreshBooks screenshot: FreshBooks offers native apps for Android and iOS devicesFreshBooks screenshot: Contractors, clients, and employees can be invited to join projectsFreshBooks screenshot: Client activity is tracked and internal notes can be addedFreshBooks screenshot: A range of accounting reports can be generated, including sales tax summariesFreshBooks screenshot: Profit and loss statements can be generatedRidiculously Easy Expense Tracking in the All-New FreshBooks

FreshBooks reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.5
  4.4
Frank Nemecek

I wish I could rate it higher than a 10

Used weekly for 2+ years
Reviewed 2019-09-09
Review Source: Capterra

Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros
It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons
It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andreas Labrakis

Freshbooks - Still one of the best billing systems around

Used daily for 2+ years
Reviewed 2019-12-19
Review Source: Capterra

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Pros
Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Cons
Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Todd Eberhardt

Great service

Used weekly for 1-2 years
Reviewed 2020-04-23
Review Source: Capterra

Very enjoyable, easy to use. Right down to billing and recording payments from my phone.

Pros
I have been working with FreshBooks for a couple of years now and recently tried one of their additional bookkeeping/reconciling services through Bench. I gave it 6 months and realized that I didn't have enough transactions to make the service feasible. [SENSITIVE CONTENT HIDDEN] was the person who assisted me in closing out that service and moving me back to the original Freshbooks plan. He did an excellent job of understanding my situation and ensuring that they had done everything possible to make things right. Along with the other live support I have used numerous times, the personal interactions with the team at Freshbooks has always been outstanding.

Cons
I'd like to to see some of the reporting functions have more flexibility to show things that are important to me. Things that would allow me to do more budgeting and planning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

No Two-Factor Authentication - Very bad overall security

Used daily for 2+ years
Reviewed 2019-12-10
Review Source: GetApp

Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years. Not having two-factor authentication is alarmingly bad because tens of thousands of Freshbooks customers are trusting Freshbooks with a ton sensitive company data about their finances, customers, bank information, credit card processor information, and prospects etc into Freshbooks. If hackers get a password, they can easily access this valuable information because there is no two-factor authentication to stop them from getting in. Does Freshbooks take customer security seriously? Apparently not. I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future. Their answer as the same as it was when I wrote them in 2018 about this problem. Their answer was that they would pass this suggestion along to their programmers so they can give it future consideration.

Pros
Ease of use and straightforward, simple interface. Easy invoicing.

Cons
Freshbooks lacks all of these industry standard security features: No Two-Factor Authentication at login. No IP address blocking to prevent certain IP addresses from logging in my account. No log/audit showing when I last logged in and out of the account. No forced internet timeout/log out when the account has been left untouched for a while. This is standard on other online accounting software and is used by most banks as a security feature.

Response from FreshBooks


Hey there, thank you for taking the time to share your review of FreshBooks.

I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised.

If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Anonymous

Great alternative to Quickbooks.

Used weekly for 1-2 years
Reviewed 2020-05-14
Review Source: Capterra

Great Canadian product, but the model doesn't work for everyone especially on tight finances or working on the side. Loved the look and feel of all the features. I would recommend it to anyone that could fit in the pricing model over quickbooks.

Pros
Super easy to track expenses and send invoices for freelance work. Good price for the value.

Cons
I believe I switched because of the lack of GST/HST reporting and due to one-off consulting work, its was annoying to try to stay within the "billable client" restrictions. Quickbooks had promo and I switched.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FreshBooks pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Lite: $15/month, 5 clients

Plus: $25/month, 50 clients

Premium: $50/month, 500 clients

Kick the tires with a 30 day unlimited free trial (no credit card required).

FreshBooks features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Data Import/Export
Electronic Payments
Expense Tracking
Invoice Management
Invoice Processing
Multi-Currency
Reporting & Statistics

Accounting Integration (157 other apps)
Accounting Management (168 other apps)
Audit Trail (125 other apps)
Compliance Management (172 other apps)
Customizable Reporting (157 other apps)
Real Time Data (141 other apps)
Real Time Reporting (123 other apps)
Third Party Integration (183 other apps)
Workflow Management (139 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for FreshBooks

Key features of FreshBooks

  • Automatic expense import
  • Customized invoices
  • Personalized thank you emails
  • Credit card processing
  • Reminders & late fees
  • Request deposits
  • Customizable due dates
  • Apply discounts to invoices
  • Automatic tax calculations
  • Duplicate Invoices
  • Receipt attachments
  • File sharing
  • Collaboration tools
  • Profit & Loss
  • Client relationship feed
  • Contact management
  • Google apps add-ons
  • Due date tracking
  • Time tracking by project
  • Billable hours
  • Invoices
  • Automatic notifications
  • Late payment reminders
  • Brainstorming
  • Collaborative workspace
  • Credit card processing
  • Customizable templates
  • Data import
  • Document templates
  • Electronic payments
  • Email integration
  • Expense tracking
  • Online invoicing
  • Invoice processing
  • Mobile apps
  • Multi-currency
  • Multi-language
  • POS
  • Project planning
  • Time tracking
  • Recurring billing
  • Time tracking by client
  • Timer
  • Timesheet management
  • Tracking features
  • Attach receipts (PDF or Image)
  • Currency conversion
  • Touch ID
  • Billing & invoicing
  • Profit / loss statement
  • Time & attendance tracking
  • Expense tracking
  • Accounting reports & taxes
  • API
  • Automated billing
  • Time clock integration
  • Customizable billing
  • Email invitations & reminders
  • Reporting & statistics
  • Deadline tracking
  • Billable hours tracking
  • Automated expense input
  • Contact management
  • Collaboration tools
  • Project management
View All Features

Benefits

- Wow your clients with professional looking invoices that take only seconds to create.

- Stop worrying about having to remember every last detail yourself. Snap a picture of a receipt, log it, and let FreshBooks keep things organized for you in the cloud.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- Invite Employees or Contractors to collaborate, manage and easily share information, files and updates so no one gets left behind.

- Customize your estimates in seconds with FreshBooks. From adding a logo to changing the color, you’ll showcase your brand and impress clients.

- Late payment slowing you down? Avoid having that talk. Automatically nudge your clients with late payment reminders and add late payment fees, to make sure you get paid what you’re owed.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.