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FreshBooks Pricing, Features, Reviews and Alternatives

FreshBooks product overview

Price starts from

4.50

Per month

Flat Rate

What is FreshBooks?

If you are a service-based business, FreshBooks is designed for you. If you are a designer, a marketing agency, a plumber, an IT professional, a lawyer, an architect, a web professional – if you create value for your customers by applying your time and expertise to other people’s problems – FreshBooks is built specifically for you.

Key benefits of using FreshBooks

- Wow your clients with professional looking invoices that take only seconds to create

- Use automatic checks and balances to ensure accuracy and compliance, while financial info helps you make smart business decisions and working with your accountant even easier.

- Wave goodbye to that shoebox of receipts. Easily log and organize expenses in FreshBooks to track every dollar spent so you're always ready for tax time.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- FreshBooks integrates with over 100 great apps to streamline your business,
help you connect with your team and clients, and better understand your business.

- Get paid up to 11 days faster when you accept credit cards online in FreshBooks. Say hello to automatic deposits, and goodbye to chasing clients for checks.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation
Videos
Webinars

FreshBooks pricing information

Value for money

4.3

/5

3.7K

Starting from

4.50

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

FreshBooks features

Functionality

4.3

/5

3.7K

Total features

102

13 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
API
Third Party Integrations
Reporting/Analytics
Data Import/Export
Alerts/Notifications
Billing & Invoicing

FreshBooks users reviews

Overall Rating

4.5

/5

3.7K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10
Rating distribution

5

4

3

2

1

2,148

1,249

236

40

30

Why do users choose FreshBooks?

What would users change about FreshBooks?

Pros
It has a great interface which makes it feel very easy to use and has a great set of templates you can use from the beginning for various accounting needs.

KB

Kristina B.

For a small company as myself the excellent invoice features has been very helpful and useful.
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Duncan W.

FreshBooks combined with other applications is a great tool. In any case, if you want to create invoices and send it in a split second and then track and monitor its progress, I recommend FreshBooks.

CB

Cheikh B.

Cons
We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.
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Steve H.

It is really frustrating to have a client not be able to pay through the invoice, and for this reason, only, I have been considering a new software company.

JB

Jeff B.

Tier based pricing from Lite to Premier is a bit confusing. WePay advocates having a Chase bank account for faster processing otherwise fails to integrate.

KM

Khurram M.

Overall Rating

I use FreshBooks because it's support kicks ass...

Reviewed a month ago

Transcript

Dinos: Hello, my name is Dinos, and I am president and a website consultant. And with FreshBooks, I give...

AvatarImg
AvatarImg

Jim S.

Director of IT

Computer Software, 1-10 employees

Review source

Overall Rating

FreshBooks - Works for Any Business

Reviewed 2 years ago

Transcript

Jim: Hi, I'm Jim. I work in the education and trade industry and I would give FreshBooks a five out of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FreshBooks as a Photographer (solo small business)

Reviewed a month ago

I have been using FreshBooks for over 2-years and am currently using it. I used FreshBooks a long time ago when they were new and more minimal. It has been great to see them grow up. The cost is a bit steep so I may not continue to use them -- I'm 50/50 at the moment. If they provided more value for the cost I would consider it a good investment, but paying for a CRM on top of that is expensive. Overall I do love the software!

Pros

I love the clean and friendly UX of FreshBooks! It is a pretty efficient piece of software that helps me get paid quickly and easily. I feel it has grown up so much over the years too. Invoicing is super easy and tracking expenses. Those are my primary base needs to run my business.

Cons

I do wish that entering client information was a bit more intuitive as I feel like I'm doing input for a client into my contacts, importing it to my CRM, and then hand inputting into FreshBooks again feels redundant. I would really really really love to see a Mac App to complete the mobility and desktop experience. I dislike having to open a web page to manage things on a daily basis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FreshBooks made my day at work so much easier

Reviewed 2 months ago

Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.

Pros

I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.

Cons

The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshbooks WAS amazing, but now not so much. Proceed with caution.

Reviewed a month ago

The software for me is essentially rendered useless, since I can't use it for accounting. What's the point of paying for an accounting software, when I can't do my books with it!?!

Pros

At first, Freshbooks offered everything I needed. Their features worked without a glitch. No complaints. But now not so much. It's not a long term viable solution for your accounting needs.

Cons

The core functionality (bank connection) for accounting does not work. It constantly disconnects and expenses do not import. I have been talking to customer service for now 5 months, and no resolution. And because my case is hard to solve, the customer service reps just did the bare minimum and deflected blame on their internal tech partners. I had to follow up, they were not proactive and still to this day can't give a real ETA on when the problem will fix. It's as if my problem is of no importance to them and low on their priority list. I've been patiently waiting 5 months - and still nothing. So in my opinion, Freshbooks is a bad company to deal with when your account has real issues - you won't get the support you need and your business will suffer for it.

Vendor response

Hey there, thank you for taking the time to share your review of FreshBooks. I am sorry to hear of the frustration that you've experienced with this Bank Connection issue. Regardless of the root of the connection issue, our Support Team is absolutely here to assist in this matter. You can find the contact information, including phone numbers, for the Support Team here: https://www.freshbooks.com/contact. We look forward to hearing from you and helping however we can! ^DM

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great accounting and invoicing software

Reviewed 18 days ago

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

Pros

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

Cons

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Setup, Easy Invoicing, Simple to Use

Reviewed a month ago

instant integration with our Hotel Software and clients allows us to recommend services to our customers to improve effiency.

Pros

The Mobile application is like having your own accountant available immediately, its ability to pull up Age analysis on Debtors and resending invoicing direct from your mobile or debit/credits allows for instant resolve

Cons

The History when going in and out of accounts you have to start fro the beginning, if its possible to develop this further if not already done, then you have a Flawless product

FreshBooks FAQs and common questions

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:
Starting from: $4.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business


Q. What languages does FreshBooks support?

FreshBooks supports the following languages:
English


Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:
Android, iPad, iPhone


Q. Does FreshBooks offer an API?

Yes, FreshBooks has an API available for use.


Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:
Wufoo, Authorize.Net, Teachable, Capsule, HubSpot Marketing Hub, Constant Contact, Adobe Commerce, WooCommerce, PayPal, Todoist, Universe, RightSignature, Bidsketch, Insightly, HappyFox Help Desk, Campaign Monitor, ActiveCampaign, Formstack Forms, Calendly, Expiration Reminder, Teamwork, Zapier, Gusto, Payment Evolution, Bench, Solve CRM, Expensify, Klipfolio, Google Workspace, Avalara, Trello, Artichoke, Intervals, Square Payments, Agile CRM, Dext Prepare, Geckoboard, Acuity Scheduling, WordPress, Freshdesk, Yalla, Stripe, Salesforce Sales Cloud, Slack, Proposify, Basecamp, noCRM.io, Rydoo, LiveChat, OneSaas, Eventbrite, Clio, Highrise, Keap, Skyvia, ZipRecruiter, Mailchimp, Braintree, Autotask PSA, ProWorkflow, Asana, Chrometa, Toggl Track, BigCommerce, MinuteDock, Shopify, Zendesk


Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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