FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks Reviews

FreshBooks

Cloud Accounting Software for Small Business Owners

4.69/5 (95 reviews)   Write a review
   115 people use this
50,086     29,517
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Who is FreshBooks For?


Statistics are based on 115 users from the GetApp community.

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FreshBooks mobile apps give small business owners with iPhones and iPads a way to manage their accounting needs when they’re on-the-go. The mobile applications sync automatically with FreshBooks’ existing web application, ensuring a seamless transition both inside and outside the office.

Although FreshBooks was built primarily to help service-based small businesses save time on billing, the mobile application is ideal for professionals in a variety of industries who want to run their businesses on the go.

Read the full GetApp Analysis

FreshBooks Category Leaders

Reviews
Integrations
Mobile
Media
Security

#3 in Billing & Invoicing

View full ranking
77
18
17
18
17
7

#4 in Accounting

View full ranking
76
18
17
18
16
7

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

FreshBooks Screenshots (16)

FreshBooks screenshot: Mobile FreshBooks screenshot: DashboardFreshBooks screenshotFreshBooks screenshot: Invoice AutobiographyFreshBooks screenshotFreshBooks screenshotFreshBooks screenshot: Time TrackingFreshBooks screenshotFreshBooks screenshot: Award Winning iOS and Android mobile appsFreshBooks screenshot: Keep your financial picture clear - coffee shop, mountaintop, wherever.FreshBooks screenshotFreshBooks screenshotFreshBooks screenshot: Client HistoryFreshBooks screenshot: Bank ImportsFreshBooks screenshot: Touch ID IntegrationFreshBooks screenshot: Award-Winning Customer Support at your fingertips.

FreshBooks Pricing

Starting from: $12.95/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Pricing starts from $12.95/month. Kick the tires with a 30 day unlimited free trial (no credit card required).

View Pricing Plans

Key Features of FreshBooks

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

FreshBooks Overview

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!
  www.freshbooks.com

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus you can talk to a real, live person anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks Reviews & Ratings

User ratings

(72)
(22)
(2)
(0)
(1)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Best Cloud Invoicing App Ever

Verified Reviewer  3 days ago

Katherine Bosque, Owner/Court Reporter at Renaissance Court Reporting and Gwinnett County
Easy to use, increases cash flow by being able to Bill on the run and accept credit card payments and other payments instantly and online. Keeps track of expenses and time and generates reports. You can connect direct with your accountant as well.

Pros: Easy to use Support Team very responsive Minimal cost for what you receive Payments received quicker

Cons: Limited formatting for reoccurring invoicing with different one time clients

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Definitely register for the trial period. You will love what all it can do for you

I love FreshBooks!

Verified Reviewer  15th of July

Peter Metzger, I make things.
I've used FreshBooks for several years across three businesses and it has been invaluable for helping me keep track of expenses and especially for invoicing clients in an easy, professional, speedy way. My current business is one I run with my wife; we provide music education and lessons on Piano, Violin, Guitar, and Bass. FreshBooks makes me confident that we can scale up to a larger number of students without getting buried in paperwork trying to keep track of everything.

Pros: Customer service is unbelievably amazing. Every time I call they answer on the first or second ring and it's a real person who's actually able to quickly solve my problem and allow me to get on with my day. Software is extremely easy to use and helps us keep track of income and expenses in a clear and intuitive way.

Cons: Referral program has changed over the years and previously provided a better incentive

Rating breakdown
Value for money
Ease of use
Customer support

Time used

2+ years

Freshbooks helps my business thrive

Verified Reviewer  13th of July

Andrew Klotz, Program Manager at Wembley Group, Founder of LaunchListings
Let's face it, most of us don't like accounting and the thought of keeping spreadsheets to manage our books sucks. We want to find and close new deals, do the work, invoice and get paid. However, those who understand their numbers are in the best position to succeed. Freshbooks takes the pain out of the onerous (but crucial) accounting tasks with an easy to use system that provides expense recording and organization, invoicing and payment reminders. It's something that I have come to depend on over the last 5 years.

Pros: It helps you get paid faster with easy to issue invoices It helps you better understand your numbers and hit your goals with helpful dashboards and accounting reports It makes expense tracking easy with a handy receipt capture tool and database that is on the App It simplifies HST payments with calculating net collected HST

Cons: Waiting eagerly for the Android update. Also would love to see some forecasting tools, and expense reports

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

9/10

Recommendations to others considering FreshBooks

You won't regret using Freshbooks to manage your accounting!

Best Accounting software for small business

Verified Reviewer  11th of July

Brandon Loyche, Owner/Designer at Pulse Of Prophets
Have used Freshbooks for almost 3 years now, tried other apps like Quickbooks online and they wouldn't approve us for it since we were a brand new business and didn't have any credit built or anything. So Freshbooks let us come in brand new and now we use it every day and don't need Quickbooks at atll. Freshbooks solved our issue of automatic late invoices going out, being able to set a late payment, customize our emails for reminders and when invoices go out as well as being able to place and include placing deposit of a percentage down for projects. Also being able to link up with our shopify store to keep track of all incoming and outgoing payments for tax season was amazing.

Pros: Easy to use, reliable, automatic late invoice reminder, customization, easy integration with other apps, expense tracking, receipt tracking

Cons: Honestly, nothing. They constantly improve the app.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Get it!

Soul of the business

Verified Reviewer  6th of July

Brent Bamberger, Founder, Brandish Studio
Freshbooks is the soul of our business. Whether it's an hourly design project or a massive website development, Freshbooks enables us to track our billable work and maximize revenue.

Pros: Easy and transparent invoicing system. Project tracking across different disciplines and rates. Cool reports.

Cons: Would love to see better metrics and "goal setting."

Rating breakdown
Value for money
Ease of use
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

This makes my life so much easier

Verified Reviewer  4th of June

Erik Holguin, EM Link International
I have been using Freshbooks for many years (7+). I feel very comfortable recommending this Saas. I use the service both on my iOS devices and my PC's. Having everything available at any time is very convenient. Freshbooks works great for both time billable (services) or item (products) billable type invoicing.

Pros: Ease of use, support. Payment methods. Mobility. secure and reliable.

Cons: When comparing this service with other platforms. The price may be higher then the free or basic entry level price points. I long to see the software developed to use support tickets and for CRM type features. I wish I could use Google maps like the good old days. (address lookup) These are all personal opinion items that have no effect on their ability to perform what they do well. Cloud accounting.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Revolutionized the way I do billing!

Verified Reviewer  31st of May

Torey Heinz, Founder at Teagles Consulting
I've been using Freshbooks since 2009, and it has transformed the way I do billing! Invoicing my clients takes me little time, but the results are great. I have delegated most of my bookkeeping, but I continue to use Freshbooks to send invoices personally, as it is one of the most important client communications to get right!

Pros: I can see when my client views the invoice, and when my bookkeeper enters a payment I get the best email "ACME INC just paid you $1,781.25 USD," makes me smile every time! It just works! I can not remember a time when Freshbooks glitched, or that I couldn't access it.

Cons: I haven't figured out how to setup a project as a flat rate, with milestone payments. Very minor.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

This application makes my life BETTER

Verified Reviewer  31st of May

Stephen Haynes, Co Owner at Fidelio Art
I've been using Freshbooks for 9 years now and happily paying for it the entire time. I can not imagine running my business without it. In fact, I base my software choices in my business on abilities to integrate successfully with Freshbooks. Freshbooks takes a tedious, time consuming component of running a business and turns it into an efficient money maker. When I first implemented Freshbooks 9 years ago it took my payable time from 36 days down to 4 and that has remained roughly the same for the past 9 years. Efficient cash flow for sure.

Pros: Their Customer Service group is like no other that I've ever dealt with. Super efficient, fast, and will not stop with a problem until they figure it out. Totally reliable application.

Cons: None. Hard to believe, but there really are none.

Rating breakdown
Value for money
Ease of use

Time used

1-2 years

Game Changer

Verified Reviewer  31st of May

Ed Tankersley (ed@eighttrails.com), Better Websites through Design, Content, SEO, Usability Testing
I've always been frugal to the point of miserliness, so it took me quite some time to decide to pay for Freshbooks. But it has been one of the best financial decisions I've made for my business. First it was just an ultra-simple way to invoice my clients. Then I started using it for time-tracking, which not only saved me time but increased my billings. Then I had my subcontractors start tracking their time in the app, which also saves me time and improves reporting. Finally, last year, I decided to give the expense tracking a shot, and linked Freshbooks to my bank and credit card accounts. The hours that are saved at tax time by being able to pull a quick P&L for my accountant alone pays for the cost of Freshbooks.

Pros: Customer support is top-notch. Fast, friendly, and truly helpful.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

I love Freshbooks - I have been with them for nearly 7 years

Verified Reviewer  31st of May

Gabe Arnold, Marketing Maverick, Creative Director, and Software Developer.
Freshbooks is hands down the simplest and easiest to use billing software for freelancers and small businesses of any size. The part I like the most is their outstanding customer support. If you need to learn how to do something or get help, they answer the phone live and assist you right away. I recommend all of the freelancers that I work with use it as well as all my customers who are looking for a simple and easy to use solution for time tracking, billing, and proposal creation.

Pros: Free trial, easy to setup, simple payment gateway integrations, outstanding support, and an awesome mobile app.

Cons: I honestly don't feel their are any cons to it. I have stayed with them for years because they out perform everything else I have tested over the years.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Articles

20 Jul 2016
[Post updated: July 20 2016] QuickBooks Online has just been crowned king of accounting apps, following the release of GetApp’s Q3 accounting Category Leaders ranking. So we decided to revisit this post that was originally posted on March 31 2016, whic
08 Jul 2016
Expense apps for Android can turn your phone from a lump of plastic into a servile personal secretary to help you keep up with everything you spend as you go about your business. Or rather, your business’ business. Only the most sadistic among us enjoy
23 Jun 2016
Still wrestling with filing cabinets, Excel sheets, and calculators when doing your company accounts? It could be time to move on. There are plenty of simpler ways to manage your small business’ books these days thanks to cloud accounting software. But
16 Jun 2016
The accounting application, Xero, might just be the best thing to ever come out of New Zealand. It’s a bold statement, granted. But could a sheep really reconcile your bank transaction? Would a kiwi be able to sort out your invoicing? Would an All Blac
21 Apr 2016
Busy professionals shouldn’t have to wait until they’re sitting in front of a computer to check their company account balances, manage their cash flow, and invoice clients. A slew of Android finance and accounting apps are changing the way people do bu

Videos

Frequently used together

Alternatives to FreshBooks

Zoho Books
  • · Real time reporting
  • · Multi-country
  • · Profit and loss (P&L)
  • · Recurring invoices
Visit WebsiteCompare App
Zoho BooksFinance & Accounting
FreeAgent
  • · Send estimates and proposals
  • · Beautiful Invoice templates
  • · Automatic Bank feeds
  • · Simple payroll
Visit WebsiteCompare App
FreeAgentFinance & Accounting
Fusebill
  • · Inventory management
  • · Serial numbers, ID, custom
  • · CC, ACH, Paypal
  •  
Visit WebsiteCompare App
Fusebill Finance & Accounting

GetApp Analysis

The FreshBooks mobile apps bring all the tools that business owners expect from their financial management and accounting platforms into the cloud, making it possible for executives, managers and freelancers to track time, create invoices, and check balances from any place at any time.

FreshBooks’ mobile apps offer many of the same tools as the company’s cloud-based platform, but with added features that make the system more applicable for people working outside the office.

The cloud accounting application on the iPhone and iPad has specific tools most likely to be used by business travelers, including expense tracking, time tracking, receipt scanning, and mobile invoice creation.

What is FreshBooks?

When developing its mobile apps, FreshBooks aimed to create a platform that supported clients throughout the accounting lifecycle. When a business traveler hits the road on the way to a client meeting, for example, he typically needs to save travel receipts to use in billings and reimbursements. From there, the user needs to track how long he spent working on specific projects, and then create and send invoices based on the number of billable hours. FreshBooks mobile apps provide solutions for all of these needs.

Users in service-related industries can send invoices to clients before they have even left the job site instantly find out if invoices have been viewed. The FreshBooks mobile app allows users to accept online payments, and it syncs automatically with the company’s web-based platform to ensure colleagues working inside the office are on the same page as any executives working on the road.

Main Features

Manage receipts and track expenses

For example, the platform’s expense tracking feature allows users to photograph receipts using their iPhones or iPads. These receipts are then automatically entered into the FreshBooks system, and attached to expense sheets for reimbursement and tax purposes. Business travelers can even rebill expenses to their clients from within the mobile app.

Click the “Expenses” button on the FreshBooks home screen, and then open up the mobile app’s camera to begin scanning your business receipts. Once you’ve taken a picture, you can process the expense by manually typing in the value, the category, the client or vendor, and the date. If you want to rebill the expense, you can add the expense to an invoice, and send that invoice to the client in just a few quick clicks.

Keep track of billable hours

Use the app’s time tracking feature to keep an accurate record of how much time you’ve spent working on individual projects. Hit the timer’s “Start” button the moment your brainstorming meeting begins, and add notes as a reminder of what was discussed or completed during that particular meeting. FreshBooks makes it easy to convert your timer records into billable hours, which can be seamlessly included on your next client invoice.

Create and send invoices from iPhones and iPads

Perhaps the most useful tool for small business owners is FreshBooks’ mobile invoicing feature. Create and send invoices from your iPhone or iPad, and check to see if your invoices are viewed. Invoicing errors can be amended immediately from within the FreshBooks mobile app, and clients can pay online using a payment gateway like Paypal.

Integrations

Freshbooks offer a long list of integrations. Some of the many applications with which FreshBooks integrates include, Dropbox, Google Calendar, Google Contacts, MailChimp, Zoho CRM, Zendesk, SugarCRM, Salesforce, Campaign Monitor, Highrise, Insightly, Synchroteam, Xpenditure, GetResponse and Kayako. Some of these integrations were implemented by GetApp, and the full list of Freshbooks integrations can be seen on the GetApp site.

Pricing

FreshBooks’ iOS app is completely free, and it can be synced with existing FreshBooks web-app accounts at no additional cost. Users with more than three active clients, or any additional staff members, will need to update to a paid FreshBooks package to continue using the mobile app.

Bottom Line

  • Particularly useful for business owners in service-related industries.
  • Works virtually anywhere in the world
  • Save time dealing with basic business accounting tasks
  • Track expenses to make reimbursements and tax deductions easier

FAQs for FreshBooks

Below are some frequently asked questions for FreshBooks.

Q. What are the main features of FreshBooks?

FreshBooks offers the following features:

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Starting from: $12.95/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does FreshBooks support?

FreshBooks supports the following languages:

English

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:

Mac, Windows, Web-based

Q. Does FreshBooks offer an API?

Yes, FreshBooks has an API available for use.

Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:

MailChimp, Shopify, Zendesk, Formstack, ZipRecruiter, Basecamp, Highrise CRM, Autotask, Chrometa, Payment Evolution, Ambassador, Google Apps for Work, Toggl, Wufoo, Magento , Stripe, Gusto, Acuity Scheduling, PayPal, Braintree, MinuteDock, Fundbox

Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


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