Switching to it from one of those other software packages was one of the most liberating experiences of my career.
Pros
It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.
Cons
It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.
Rating breakdown
Likelihood to recommend: 10/10
Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.
Pros
Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app
Cons
Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.
Rating breakdown
Likelihood to recommend: 10/10
Very enjoyable, easy to use. Right down to billing and recording payments from my phone.
Pros
I have been working with FreshBooks for a couple of years now and recently tried one of their additional bookkeeping/reconciling services through Bench. I gave it 6 months and realized that I didn't have enough transactions to make the service feasible. [SENSITIVE CONTENT HIDDEN] was the person who assisted me in closing out that service and moving me back to the original Freshbooks plan. He did an excellent job of understanding my situation and ensuring that they had done everything possible to make things right. Along with the other live support I have used numerous times, the personal interactions with the team at Freshbooks has always been outstanding.
Cons
I'd like to to see some of the reporting functions have more flexibility to show things that are important to me. Things that would allow me to do more budgeting and planning.
Rating breakdown
Likelihood to recommend: 9/10
Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years. Not having two-factor authentication is alarmingly bad because tens of thousands of Freshbooks customers are trusting Freshbooks with a ton sensitive company data about their finances, customers, bank information, credit card processor information, and prospects etc into Freshbooks. If hackers get a password, they can easily access this valuable information because there is no two-factor authentication to stop them from getting in. Does Freshbooks take customer security seriously? Apparently not. I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future. Their answer as the same as it was when I wrote them in 2018 about this problem. Their answer was that they would pass this suggestion along to their programmers so they can give it future consideration.
Pros
Ease of use and straightforward, simple interface. Easy invoicing.
Cons
Freshbooks lacks all of these industry standard security features:
No Two-Factor Authentication at login.
No IP address blocking to prevent certain IP addresses from logging in my account.
No log/audit showing when I last logged in and out of the account.
No forced internet timeout/log out when the account has been left untouched for a while.
This is standard on other online accounting software and is used by most banks as a security feature.
Hey there, thank you for taking the time to share your review of FreshBooks.
I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised.
If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM
Rating breakdown
Likelihood to recommend: 1/10
Great Canadian product, but the model doesn't work for everyone especially on tight finances or working on the side. Loved the look and feel of all the features. I would recommend it to anyone that could fit in the pricing model over quickbooks.
Pros
Super easy to track expenses and send invoices for freelance work. Good price for the value.
Cons
I believe I switched because of the lack of GST/HST reporting and due to one-off consulting work, its was annoying to try to stay within the "billable client" restrictions. Quickbooks had promo and I switched.
Rating breakdown
Likelihood to recommend: 10/10
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