FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks Reviews

FreshBooks

Cloud accounting software for SMBs

4.6/5 (52 reviews)   Write a review
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Who is FreshBooks For?

FreshBooks mobile apps give small business owners with iPhones and iPads a way to manage their accounting needs when they’re on-the-go. The mobile applications sync automatically with FreshBooks’ existing web application, ensuring a seamless transition both inside and outside the office.

Although FreshBooks was built primarily to help service-based small businesses save time on billing, the mobile application is ideal for professionals in a variety of industries who want to run their businesses on the go.

Read the full GetApp Analysis

FreshBooks GetRank

Reviews
Integrations
Mobile
Media
Security

#2 in Billing & Invoicing

View full ranking
77
15
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18
7

#3 in Accounting

View full ranking
78
18
18
19
16
7

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

FreshBooks Screenshots (15)

FreshBooks Pricing

Starting from: $9.95/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Pricing starts from $9.95/month. Kick the tires with a 30 day unlimited free trial (no credit card required).

View Pricing Plans

Key Features of FreshBooks

  • Online Invoicing
  • Time Tracking
  • Recurring Invoices & Auto Payment
  • Team Timesheets
  • Late Payment Reminders
  • Expense Tracking
  • Accounting Reports & Taxes
  • Automatic Expense Import
  • Mobile Apps
  • Attach receipts (PDF or Image)
  • Touch ID

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

FreshBooks Overview

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.
  www.freshbooks.com

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications
CAN-SPAM, TRUSTe

Benefits

FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus you can talk to a real, live person anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks Reviews & Ratings

User ratings

(33)
(17)
(2)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Almost perfect

Verified Reviewer  1st of February 01:24

Skip Gienapp, Bookstore Manager- Follett Higher Education Group
I can't really say anything bad. For me, it's so much better than QuickBooks. It's exactly what I need. (I'm a one-man show, but I think it would still be perfect if I had employees)

Pros: Invoicing and reports never better. The Expenses part is improving.

Cons: I'll be 100% Freshbooks contained if somehow a mileage tracker was added.

Rating breakdown
Ease of use
Value for money
Customer support

A must for Freelancers, Website Designers, Digital Marketers + More

Verified Reviewer  25th of January 19:01

Brian Torpie, Successful Independent Business Owner, Web Designer, Google Adwords Certified Online Marketer & Visionary Entrepreneur
My business started the day I signed up for freshbooks. All my invoicing and accounting needs are met with this easy to use platform. Setting up recurring invoices and keeping track of expenses (which automatically get imported from my business CC) can be a pain, but with freshbooks... it's on auto pilot.

Pros: Recurring invoices. Auto payments from clients. Super easy export of expenses (doing my taxes literally take one click and I send it to my accountant). Great apps which now has a card reader with a swipe and that smart chip thingy. Send invoices by snail mail. Clients have a login portal where they themselves can download invoices for their records/taxes. Custom logo and colors to match your brand.

Cons: No CRM tools. Wish I could handle some of my most basic CRM needs with freshbooks but I understand that they want to focus on their core, cloud accounting.

Rating breakdown
Ease of use
Value for money
Customer support

Best SMB Accounting and AR platform

Verified Reviewer  16th of January 07:40

Vice President, Information Technology (Biotechnology company, 51-200 employees)
I've used Freshbooks for 3 years now for a web development company I founded and since switching to Freshbooks, our accounts receivable has evolved substantially. We get paid faster, and our clients LOVE working with the application.

Pros: Get paid faster, easier invoicing and recurring payments

Cons: I don't like the limitations on the # of customers we can have given our current plan.

Rating breakdown
Ease of use
Value for money
Customer support

Freshbooks - fabulous, simple and great service

Verified Reviewer  15th of January 01:48

Annie Von Essen, Principal at Vessel Strategy & Consulting: Consultant, Facilitation, Strategy, Planning, Stress Management
Freshbooks made invoicing SO much easier. If you are an soloprenuer Freshbooks will be a life saver. You can quickly invoice and track expenses. It reduced the stress of keeping track of invoices, integrates with other business tools and is much simpler than a lot of options out there. I love when vendors use Freshbooks because I can see their invoices in my account. AND the best thing about Freshbooks is their SUPPORT they are always a great company to call if you have run into issues!

Soooo Easy!

Verified Reviewer  15th of January 01:09

Judy Fritz, Owner, VIP Services, LLC
I love using Freshbooks! I have a Virtual Assistant business and organization is very important. Sending out invoices is SO easy. And with a click I can check on who has paid, who hasn't, and the total of what is outstanding.

Pros: Professional looking, very easy to do invoices by email OR snail mail. Great reports to find answers quickly - who has paid, who hasn't, how much have I made, what are my expenses and bottom line...all with a click!

Cons: None that I can think of.

Rating breakdown
Ease of use
Value for money
Customer support

Good for my clients and my business!

Verified Reviewer  14th of January 17:58

Rachelle Wise, Web Development / Consulting / WordPress Expert
I used to spend hours every month using a separate time-tracking system, manual invoicing and estimates, and waiting for payments to come in via check. Now with FreshBooks, time-tracking is integrated, invoices are nearly instant, and I can get paid FAST with integrated PayPal and credit card solutions.

Pros: The amount of integrated features is amazing. It's very user-friendly. A great value!

Cons: The phone app can be a little clunky

Rating breakdown
Ease of use
Value for money
Customer support

FreshBooks is a true blessing.

Verified Reviewer  14th of January 17:31

Kaylene Waite, Graphic Design & Production Specialist at Buffalo State
I work in a college and print/design for faculty/staff and students. Because of the high volume of jobs it was easy to miss paperwork when jobs were being given to me by email, phone, and walk-ins. Also, my office was not able to accept cash which was difficult for students. Several years ago I started using Wufoo for creating job request forms. It was working well with PayPal integration, but invoices would go out immediately so if they were entered incorrectly or the job changed, it caused confusion when alterations had to be made. FreshBooks was the integration that enabled me to have invoices only go out when the job was fully completed. It also helped me to keep track of what invoices were getting paid and which ones weren't. I love the reports that totally help me at the end of the fiscal year.

Pros: Ability to see all the jobs for each client. Ability to add contacts to the clients - in my case, to add secretaries names to the faculty accounts. Ability to have my student workers be able to assist with the outgoing invoices to ease up my time for other matters. Can add expenses to see exactly what's coming in and going out. Automatic 30, 60, and 90 day overdue notices. Integration with PayPal so invoices can be paid that way if preferred. Would love to use the ability where FreshBooks can keep track of your inventory, but since some of my jobs are paid ahead of time through Wufoo and never have to get transferred over to FreshBooks, it wouldn't be accurate.

Cons: Clients names are always listed by the business name - in my case, by departments or offices. I would prefer that I actually see the person's name. I wish it would give the option of which you'd like to see. Only certain information is sent from the Wufoo form to FreshBooks - I would've liked even just one more box of information to move from one to the other. I couldn't get a clear answer on which one (Wufoo or FreshBooks) was the one that created that code. There is nothing from Wufoo (like an invoice #) that shows up on the FreshBooks invoice to connect the two.

Rating breakdown
Ease of use
Value for money
Customer support

Freshbooks is flat out great for the design community.

Verified Reviewer  14th of January 17:12

Mark Stebbins, Owner, Stebbins Media
I've been using FreshBooks for a few years now and it's been great. Invoicing and time tracking used to be so tedious but FreshBooks has simplified the process and integrated itself into my business seamlessly.

Pros: Time Tracking Credit Card Payment Accepted Adding new features to improve the product

Cons: The price could be a little lower, it's a little steep for a subscription service.

Rating breakdown
Ease of use
Value for money
Customer support

The right way this time

Verified Reviewer  7th of December, 2015 15:31

Owner (Marketing and Advertising company, Myself Only employees)
Freshbooks is affordable for a small business so there's no reason not to keep your books from the start. This time I was smart and enabled Freshbooks as soon as I started my business. It really helps give me a clear picture of where my business stands. No more surprises!

Pros: Web version and app super easy to use.

Cons: When entering expenses from app, would love a drop down of previously used vendors rather than having to type it out. Would also like Paypal & Stripe bank fees to be accounted for automatically. Minor things though!

Rating breakdown
Ease of use
Value for money
Customer support

Amazing!

Verified Reviewer  2nd of December, 2015 16:17

Ryan Martens, Marketing Coordinator at One Insurance Group
freshbooks is the best online invoicing company out there. It's easy to use and it really does help you get paid quicker! The support is outstanding and freshbooks will make your company stand out from the rest!

Pros: Its all positive! A few are: Ability to create invoices quickly Receive credit card payments receive reviews from clients

Cons: For a small business the price could be seen as a little high......however you are receiving a lot of value as well.

Rating breakdown
Ease of use
Value for money
Customer support

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Videos

Frequently used together

Alternatives to FreshBooks

Zoho Books
  • · Financial Reports: Balance Sheet, Profit and Loss,...
  • · Expense Tracking
  • · Multi Currency & Multi Country
  • · Purchase Orders & Sales Order
Visit WebsiteCompare App
Zoho BooksFinance & Accounting
FreeAgent
  • · Send estimates and proposals
  • · Beautiful Invoice templates
  • · Automatic Bank feeds
  • · Simple payroll
Visit WebsiteCompare App
FreeAgentFinance & Accounting
Intacct
  • · Fixed Assets
  • · Accounts Payable
  • · Purchasing
  • · Accounts Receivable
Visit WebsiteCompare App
IntacctFinance & Accounting

GetApp Analysis

The FreshBooks mobile apps bring all the tools that business owners expect from their financial management and accounting platforms into the cloud, making it possible for executives, managers and freelancers to track time, create invoices, and check balances from any place at any time.

FreshBooks’ mobile apps offer many of the same tools as the company’s cloud-based platform, but with added features that make the system more applicable for people working outside the office.

The cloud accounting application on the iPhone and iPad has specific tools most likely to be used by business travelers, including expense tracking, time tracking, receipt scanning, and mobile invoice creation.

What is FreshBooks?

When developing its mobile apps, FreshBooks aimed to create a platform that supported clients throughout the accounting lifecycle. When a business traveler hits the road on the way to a client meeting, for example, he typically needs to save travel receipts to use in billings and reimbursements. From there, the user needs to track how long he spent working on specific projects, and then create and send invoices based on the number of billable hours. FreshBooks mobile apps provide solutions for all of these needs.

Users in service-related industries can send invoices to clients before they have even left the job site instantly find out if invoices have been viewed. The FreshBooks mobile app allows users to accept online payments, and it syncs automatically with the company’s web-based platform to ensure colleagues working inside the office are on the same page as any executives working on the road.

Main Features

Manage receipts and track expenses

For example, the platform’s expense tracking feature allows users to photograph receipts using their iPhones or iPads. These receipts are then automatically entered into the FreshBooks system, and attached to expense sheets for reimbursement and tax purposes. Business travelers can even rebill expenses to their clients from within the mobile app.

Click the “Expenses” button on the FreshBooks home screen, and then open up the mobile app’s camera to begin scanning your business receipts. Once you’ve taken a picture, you can process the expense by manually typing in the value, the category, the client or vendor, and the date. If you want to rebill the expense, you can add the expense to an invoice, and send that invoice to the client in just a few quick clicks.

Keep track of billable hours

Use the app’s time tracking feature to keep an accurate record of how much time you’ve spent working on individual projects. Hit the timer’s “Start” button the moment your brainstorming meeting begins, and add notes as a reminder of what was discussed or completed during that particular meeting. FreshBooks makes it easy to convert your timer records into billable hours, which can be seamlessly included on your next client invoice.

Create and send invoices from iPhones and iPads

Perhaps the most useful tool for small business owners is FreshBooks’ mobile invoicing feature. Create and send invoices from your iPhone or iPad, and check to see if your invoices are viewed. Invoicing errors can be amended immediately from within the FreshBooks mobile app, and clients can pay online using a payment gateway like Paypal.

Integrations

Freshbooks offer a long list of integrations. Some of the many applications with which FreshBooks integrates include, Dropbox, Google Calendar, Google Contacts, MailChimp, Zoho CRM, Zendesk, SugarCRM, Salesforce, Campaign Monitor, Highrise, Insightly, Synchroteam, Xpenditure, GetResponse and Kayako. Some of these integrations were implemented by GetApp, and the full list of Freshbooks integrations can be seen on the GetApp site.

Pricing

FreshBooks’ iOS app is completely free, and it can be synced with existing FreshBooks web-app accounts at no additional cost. Users with more than three active clients, or any additional staff members, will need to update to a paid FreshBooks package to continue using the mobile app.

Bottom Line

  • Particularly useful for business owners in service-related industries.
  • Works virtually anywhere in the world
  • Save time dealing with basic business accounting tasks
  • Track expenses to make reimbursements and tax deductions easier

FAQs for FreshBooks

Below are some frequently asked questions for FreshBooks.

Q. What are the main features of FreshBooks?

FreshBooks offers the following features:

  • Online Invoicing
  • Time Tracking
  • Recurring Invoices & Auto Payment
  • Team Timesheets
  • Late Payment Reminders
  • Expense Tracking
  • Accounting Reports & Taxes
  • Automatic Expense Import
  • Mobile Apps
  • Attach receipts (PDF or Image)
  • Touch ID

Q. How much does FreshBooks cost?

We have the following pricing information for FreshBooks:

Starting from: $9.95/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does FreshBooks support?

FreshBooks supports the following languages:

English

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:

Android, iPhone-iPad, iPhone, iPad, Mobile Web App

Q. Does FreshBooks offer an API?

Yes, FreshBooks has an API available for use.

Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:

MailChimp, Shopify, Zendesk, Formstack, ZipRecruiter, Basecamp, Highrise CRM, Autotask, Chrometa, Payment Evolution, Ambassador, Google Apps for Work, Toggl, Wufoo, Magento , Stripe, Gusto, Acuity Scheduling, PayPal, Braintree, MinuteDock, Fundbox

Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


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