FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks Reviews

FreshBooks

Cloud Accounting Software for Small Business Owners

4.71/5 (148 reviews)
54,102     30,372

Who is FreshBooks For?



FreshBooks mobile apps give small business owners with iPhones and iPads a way to manage their accounting needs when they’re on-the-go. The mobile applications sync automatically with FreshBooks’ existing web application, ensuring a seamless transition both inside and outside the office.

Although FreshBooks was built primarily to help service-based small businesses save time on billing, the mobile application is ideal for professionals in a variety of industries who want to run their businesses on the go.

Read the full GetApp Analysis

FreshBooks Category Leaders

Reviews
Integrations
Mobile
Media
Security

#3 in Billing & Invoicing

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77
18
17
18
16
8

#4 in Accounting

View full ranking
77
18
17
18
16
8

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

FreshBooks Screenshots (17)

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FreshBooks Pricing

Starting from: $15.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Pricing starts from $15/month. Kick the tires with a 30 day unlimited free trial (no credit card required).

View Pricing Plans

Key Features of FreshBooks

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

FreshBooks Overview

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!
www.freshbooks.com

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus you can talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks Reviews & Ratings

User ratings

(114)
(29)
(3)
(0)
(2)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support
A verified reviewer
Verified Reviewer

For those of us who dislike book-keeping and invoicing...

30/11/2016

For those of us that are a solopreneur that dislike book-keeping and invoicing, this app is really invaluable in helping us to keep track of project time for a variety of clients, as well as staying organised with invoicing and expense tracking.

Pros

Clean, simple to use UI. Love that one can log time and have it categorised for invoicing ease.

Cons

wish one could set different Payment Terms for each client. Wished the pricing could be a bit more economical for those of us on an annual plan, vs. month to month say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Try it, worth the effort to find out if it's right for you.

Source: GetApp
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Verified Reviewer

Keeps my brain and business on track...

29/11/2016

FreshBooks is incredibly intuitive and is a simple way to help keep everything from my invoicing to my client roster to my expenses on track. The amount of time and stress it saves me is immeasurable. My CPA even has direct access so that he can jump in and access data and reports when tax season rolls around. Love it! Can't live without it!

Pros

Intuitive, economical, user-friendly, versatile, accessible

Cons

I wish it could talk directly to my Etsy shop and my Square register program — rather than the sales from these platforms feeding directly into my FreshBooks accounting system, I have to enter invoices for these sales manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Well worth the investment — you can handle so many different aspects of your business in one program, and it's accessible from anywhere with internet access.

Source: GetApp
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Verified Reviewer

Freshbooks Makes Freelance Life Easier

28/11/2016

As a freelancer who handles a large number of clients with different billing terms, Freshbooks has become an indispensable tool to my business. I'm able to easily collect payment in a variety of different formats without having to do much. The automated payment reminders have been a boon and are keeping my cash flow moving, instead of waiting around months and months for clients to pay.

Pros

Automated invoicing, automatic payment reminders and late fees, integrations through Zapier.

Cons

I'd like to see more customization options such as an additional payment reminder (three max currently), more flexibility with credits, and maybe more design options for the invoices themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

This is excellent software that offers a lot of great integrations with other software.

Source: GetApp
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Verified Reviewer

Great for soloprenuers

24/11/2016

Very easy to use, much easier than Quickbooks which I used to use. The ability to have subcontractors track time directly in my account is great. Would be great if they allowed pricing on a per client basis.

Pros

Extremely easy to use. Fantastic tech support. I used to use Quickbooks, but it was confusing and time consuming for me.

Cons

Could use greater flexibility in hourly rates. I use subcontractors who I bill at different rates and it would be great to be able to set my rate and my subs on a per client basis as I grandfather in older clients at former rates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Call tech support when you don't know how to do something. The person who answers the phone will very likely be able to answer your question.

Source: GetApp
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Verified Reviewer

I love FreshBooks!

24/11/2016

I've used FreshBooks for several years across three businesses and it has been invaluable for helping me keep track of expenses and especially for invoicing clients in an easy, professional, speedy way. My current business is one I run with my wife; we provide music education and lessons on Piano, Violin, Guitar, and Bass. FreshBooks makes me confident that we can scale up to a larger number of students without getting buried in paperwork trying to keep track of everything.

Pros

Customer service is unbelievably amazing. Every time I call they answer on the first or second ring and it's a real person who's actually able to quickly solve my problem and allow me to get on with my day. Software is extremely easy to use and helps us keep track of income and expenses in a clear and intuitive way.

Cons

Referral program has changed over the years and previously provided a better incentive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

If you are running a large, complex business with complicated accounting needs, FreshBooks is not for you. If you are running a small startup, or if you're a freelancer, FreshBooks is the best around.

Source: GetApp
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Use FreshBooks if You Want to Make More Money!

24/11/2016

FreshBooks has been invaluable to the growth of my businesses and is the reason I now get paid in an average of 7 days (versus 30 days or more with offline invoicing and manually recurring billing).

Pros

Get paid online! Can set up recurring billing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Definitely give FreshBooks a try.

Source: GetApp
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Verified Reviewer

Makes my life so much easier

24/11/2016

I love the Freshbooks app. I'm able to stay on top of tracking not only time but also expenses for my clients, even on days when I'm working with multiple clients!

Pros

Can track my time and expenses easily.

Cons

Can't seem to figure out how to move invoices to my archive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Do it. Seriously. It's the best invoicing software I've ever used!

Source: GetApp
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Verified Reviewer

Freshbooks Saved my Sanity

23/11/2016

As a Creative person, crunching numbers, doing paperwork, and keeping track of finances is low on my list of things I need to do or have the know-how to do. I actually completely dislike that aspect of running a business! Freshbooks takes all the pain out of doing my finances. It makes it easy to invoice my clients, track who has and has not paid, keeps track of all my expenses, and allows me to print out nice little reports at tax time. I use Freshbooks on the run, whether through my laptop while in my office (or elsewhere) or through my SmartPhone while out and about. Once a week I input anything else that has not been inputted on the run. It saves me time and headaches, and is actually sort of fun!

Pros

Ease of use is a major factor in using Freshbooks. Also, the fact that the software is always up to date with the latest government regulations, without me having to take the time to install updates, is a bonus for me. I have complete faith in Freshbooks and their team. Support is also great. They are prompt and courteous, and have helped me figure out many things I needed to do and how to do them.

Cons

I wish I could set up invoices ahead of time to be emailed on a specific date, without them being recurring. For example, I prefer to do my bookkeeping on the weekend when I don't have other distractions, but I have a client that I can only bill on Tuesdays. I do set up the invoice, with the previous week's work, during the weekend, but I have to remember to email it out on Tuesday. This does not seem like a big deal, but to a Creative with ADD it is an issue to remember to do it every Tuesday as out of site out of mind. I do have a calendar pop-up that says "send invoice now" but I wish I could just have it set up to send automatically on a given date and time. (This is really minor compared to all the wonderful things that Freshbook had and does).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Recommendations to others considering FreshBooks

Freshbooks is an amazing cloud-based bookkeeping/accounting solution. I have been using it for three years, or so, now, and absolutely love it. It is easy to use, easy to navigate, it is intuitive and made with the non-accounting/bookkeeping end user in mind. It makes tracking your accounts payable and receivable a breeze. Track your expenditures with ease. I highly recommend it to everyone. It has made my business life much simpler, taken away the dreaded financial tracking, and allowed me to keep my sanity so that I can do what I do best.

Source: GetApp
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Verified Reviewer

Freshbooks saves me so much time every month

23/11/2016

I use Freshbooks every day to track time, and so do my contractors, and it's such a lifesaver - so easy to use, so quick, I hardly have to think about it. And then at the end of the month, voila! Invoices are super easy to create and send.

Pros

Super easy to use, any time I've had to use customer support they've been awesome!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

The must-have accounting/time tracking/invoicing software for freelancers.

Source: GetApp
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Verified Reviewer

FreshBooks IS my accounting/billing department--You should hire them, too!

23/11/2016

My business is thriving and I know I couldn't say that if I didn't have FreshBooks on my team. I am a word person--having FreshBooks helping me track time, bill projects, track payments and handle reporting is like having access to my very own accounting department at a fraction of the cost. Five star value--and the invoice is branded with my own logo.

Pros

Easy to use. Just a few steps tracks time, creates an invoice or generates a P&L. Almost as good as having an elf, a genie or a wizard working with me.

Cons

Can't think of any at all. They keep improving and adding features I didn't even know I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
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Frequently used together

Alternatives to FreshBooks

GetApp Analysis

The FreshBooks mobile apps bring all the tools that business owners expect from their financial management and accounting platforms into the cloud, making it possible for executives, managers and freelancers to track time, create invoices, and check balances from any place at any time.

FreshBooks’ mobile apps offer many of the same tools as the company’s cloud-based platform, but with added features that make the system more applicable for people working outside the office.

The cloud accounting application on the iPhone and iPad has specific tools most likely to be used by business travelers, including expense tracking, time tracking, receipt scanning, and mobile invoice creation.

What is FreshBooks?

When developing its mobile apps, FreshBooks aimed to create a platform that supported clients throughout the accounting lifecycle. When a business traveler hits the road on the way to a client meeting, for example, he typically needs to save travel receipts to use in billings and reimbursements. From there, the user needs to track how long he spent working on specific projects, and then create and send invoices based on the number of billable hours. FreshBooks mobile apps provide solutions for all of these needs.

Users in service-related industries can send invoices to clients before they have even left the job site instantly find out if invoices have been viewed. The FreshBooks mobile app allows users to accept online payments, and it syncs automatically with the company’s web-based platform to ensure colleagues working inside the office are on the same page as any executives working on the road.

Main Features

Manage receipts and track expenses

For example, the platform’s expense tracking feature allows users to photograph receipts using their iPhones or iPads. These receipts are then automatically entered into the FreshBooks system, and attached to expense sheets for reimbursement and tax purposes. Business travelers can even rebill expenses to their clients from within the mobile app.

Click the “Expenses” button on the FreshBooks home screen, and then open up the mobile app’s camera to begin scanning your business receipts. Once you’ve taken a picture, you can process the expense by manually typing in the value, the category, the client or vendor, and the date. If you want to rebill the expense, you can add the expense to an invoice, and send that invoice to the client in just a few quick clicks.

Keep track of billable hours

Use the app’s time tracking feature to keep an accurate record of how much time you’ve spent working on individual projects. Hit the timer’s “Start” button the moment your brainstorming meeting begins, and add notes as a reminder of what was discussed or completed during that particular meeting. FreshBooks makes it easy to convert your timer records into billable hours, which can be seamlessly included on your next client invoice.

Create and send invoices from iPhones and iPads

Perhaps the most useful tool for small business owners is FreshBooks’ mobile invoicing feature. Create and send invoices from your iPhone or iPad, and check to see if your invoices are viewed. Invoicing errors can be amended immediately from within the FreshBooks mobile app, and clients can pay online using a payment gateway like Paypal.

Integrations

Freshbooks offer a long list of integrations. Some of the many applications with which FreshBooks integrates include, Dropbox, Google Calendar, Google Contacts, MailChimp, Zoho CRM, Zendesk, SugarCRM, Salesforce, Campaign Monitor, Highrise, Insightly, Synchroteam, Xpenditure, GetResponse and Kayako. Some of these integrations were implemented by GetApp, and the full list of Freshbooks integrations can be seen on the GetApp site.

Pricing

FreshBooks’ iOS app is completely free, and it can be synced with existing FreshBooks web-app accounts at no additional cost. Users with more than three active clients, or any additional staff members, will need to update to a paid FreshBooks package to continue using the mobile app.

Bottom Line

  • Particularly useful for business owners in service-related industries.
  • Works virtually anywhere in the world
  • Save time dealing with basic business accounting tasks
  • Track expenses to make reimbursements and tax deductions easier