FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks

Cloud Accounting Software for Small Business Owners

4.45/5 (3,153 reviews)

FreshBooks overview

What is FreshBooks?

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!
www.freshbooks.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
FreshBooks screenshot: The dashboard gives users an overview of revenue and profitRidiculously Easy Invoicing in the All-New FreshBooksFreshBooks screenshot: Custom invoices can be createdFreshBooks screenshot: Users can add their business' logo to their invoicesFreshBooks screenshot: Recurring invoice templates can be set up and managedFreshBooks screenshot: Users can track invoice statuses to see which have been sent, viewed or paidFreshBooks screenshot: Time entries can be recorded and total project hours logged can be trackedFreshBooks screenshot: Billed and unbilled hours can be trackedFreshBooks screenshot: Multiple timers can be added and runFreshBooks screenshot: Expenses can be recorded and trackedFreshBooks screenshot: Expenses can also be added and edited on mobileFreshBooks screenshot: FreshBooks offers native apps for Android and iOS devicesFreshBooks screenshot: Contractors, clients, and employees can be invited to join projectsFreshBooks screenshot: Client activity is tracked and internal notes can be addedFreshBooks screenshot: A range of accounting reports can be generated, including sales tax summariesFreshBooks screenshot: Profit and loss statements can be generatedRidiculously Easy Expense Tracking in the All-New FreshBooks

FreshBooks reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.5
  4.4
Richard Iddings

Great product paired to the friendliest support in financial software.

Used daily for 2+ years
Reviewed 2018-05-18
Review Source: Capterra

The biggest benefit we receive is how easy it is to send invoices and get paid online. Freshbooks makes this a lot easier than some of the other solutions we've tried over the years.

Pros
Freshbooks is a simple and straight-forward accounting solution. It's delivered with relatively small amount of standard accounting categories so you're not overwhelmed placing expenses into their proper buckets and adding new categories is quite easy. Our business doesn't have a ton of complex expenses - and if yours does, Freshbooks might not be a good fit. What we love about Freshbooks is how straight-forward their invoicing system has been. It's easy to create recurring invoicing and it integrates with popular credit card processors to facilitate easy online payments. Perhaps the attribute that has kept us with Freshbooks through the years is their customer service - it's amazing. Customer service has always been super friendly, easy to understand, and they always seen eager to help. This interest and willingness to be helpful goes a long way.

Cons
The only con we've experienced with Freshbooks is their limited subscription levels. We've exceed their standard top level package but we're not quite big enough to financially justify a custom/enterprise package. It seems Freshbooks is ideal for customers with a lot of recurring transactions - which, we have more individual transactions than recurring so this is part of our problem. Regardless, Freshbooks staff has always been quite helpful in offering up solutions to help us make the most of our subscription limits (500 active clients).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Wayne Haggstrom

Great tool - Capabi.ities get better all the time

Used weekly for 2+ years
Reviewed 2019-11-23
Review Source: Capterra

Great experience, easy to use. Customers like quotes and invoices and I like the ability to create them off my mobile device quickly and easily.

Pros
Ease of use, mobile app, ability to have a ticketing system for customers, ability to have subs long hours in the system, ability to create professional looking quotes and invoices on the fly, integration to credit card and bank accounts to track and attach expenses to jobs.

Cons
Not perfect. May need a supplemental software to handle certain accounting functions, but that need has been decreasing as new features are introduced.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Great program... but not for freelancers

Used daily for 2+ years
Reviewed 2020-02-04
Review Source: Capterra

Overall, the program is very strong and other than those few things I stated above, it was great. If you are not a freelancer, I think it may work out great for you.

Pros
I like how easy it is to use. It didn't take long to get up and running with it. I love all the reporting options.

Cons
I don't like how you pay based on how many clients you have (this is ultimately why I left them for another program). For freelancers, this is awful since we can rack up lots of clients that we may only work with once or twice. I mean, who has time to "make sure I don't go over 50 active clients"??? Also, a BIG miss was not having integrated e-sign contracts available. Most other competing products have this option already built-in at a similar or cheaper price point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Andreas Labrakis

Freshbooks - Still one of the best billing systems around

Used daily for 2+ years
Reviewed 2019-12-19
Review Source: Capterra

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Pros
Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Cons
Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan Boggs

Really like FreshBooks but there's room for improvement

Used daily for 6-12 months
Reviewed 2017-01-10
Review Source: Capterra

Here's the skinny on FreshBooks (the good, the bad, and the ugly): The Good: You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB! Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio. There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well. Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it... It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm). The Bad: I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point. The Ugly: Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know. However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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FreshBooks pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Lite: $15/month, 5 clients

Plus: $25/month, 50 clients

Premium: $50/month, 500 clients

Kick the tires with a 30 day unlimited free trial (no credit card required).

FreshBooks features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Reporting & Statistics

Accounting Integration (155 other apps)
Accounting Management (162 other apps)
Audit Trail (115 other apps)
Compliance Management (156 other apps)
Customizable Reporting (147 other apps)
Real Time Data (139 other apps)
Third Party Integration (171 other apps)
Workflow Management (130 other apps)

Additional information for FreshBooks

Key features of FreshBooks

  • Automatic expense import
  • Customized invoices
  • Personalized thank you emails
  • Credit card processing
  • Reminders & late fees
  • Request deposits
  • Customizable due dates
  • Apply discounts to invoices
  • Automatic tax calculations
  • Duplicate Invoices
  • Receipt attachments
  • File sharing
  • Collaboration tools
  • Profit & Loss
  • Client relationship feed
  • Contact management
  • Google apps add-ons
  • Due date tracking
  • Time tracking by project
  • Billable hours
  • Invoices
  • Automatic notifications
  • Late payment reminders
  • Brainstorming
  • Collaborative workspace
  • Credit card processing
  • Customizable templates
  • Data import
  • Document templates
  • Electronic payments
  • Email integration
  • Expense tracking
  • Online invoicing
  • Invoice processing
  • Mobile apps
  • Multi-currency
  • Multi-language
  • POS
  • Project planning
  • Time tracking
  • Recurring billing
  • Time tracking by client
  • Timer
  • Timesheet management
  • Tracking features
  • Attach receipts (PDF or Image)
  • Currency conversion
  • Touch ID
  • Billing & invoicing
  • Profit / loss statement
  • Time & attendance tracking
  • Expense tracking
  • Accounting reports & taxes
  • API
  • Automated billing
  • Time clock integration
  • Customizable billing
  • Email invitations & reminders
  • Reporting & statistics
  • Deadline tracking
  • Billable hours tracking
  • Automated expense input
  • Contact management
  • Collaboration tools
  • Project management
View All Features

Benefits

- Wow your clients with professional looking invoices that take only seconds to create.

- Stop worrying about having to remember every last detail yourself. Snap a picture of a receipt, log it, and let FreshBooks keep things organized for you in the cloud.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- Invite Employees or Contractors to collaborate, manage and easily share information, files and updates so no one gets left behind.

- Customize your estimates in seconds with FreshBooks. From adding a logo to changing the color, you’ll showcase your brand and impress clients.

- Late payment slowing you down? Avoid having that talk. Automatically nudge your clients with late payment reminders and add late payment fees, to make sure you get paid what you’re owed.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.