FreshBooks Pricing, Features, Reviews & Comparison of Alternatives

FreshBooks Reviews

FreshBooks

Cloud Accounting Software for Small Business Owners

4.65/5 (84 reviews)   Write a review
   96 people use this
48,919     29,171
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Who is FreshBooks For?


Statistics are based on 96 users from the GetApp community.

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FreshBooks mobile apps give small business owners with iPhones and iPads a way to manage their accounting needs when they’re on-the-go. The mobile applications sync automatically with FreshBooks’ existing web application, ensuring a seamless transition both inside and outside the office.

Although FreshBooks was built primarily to help service-based small businesses save time on billing, the mobile application is ideal for professionals in a variety of industries who want to run their businesses on the go.

Read the full GetApp Analysis

FreshBooks Category Leaders

Reviews
Integrations
Mobile
Media
Security

#2 in Billing & Invoicing

View full ranking
79
18
18
18
18
7

#3 in Accounting

View full ranking
77
18
18
18
16
7

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

FreshBooks Screenshots (16)

FreshBooks screenshot: Mobile FreshBooks screenshot: DashboardFreshBooks screenshotFreshBooks screenshot: Invoice AutobiographyFreshBooks screenshotFreshBooks screenshotFreshBooks screenshot: Time TrackingFreshBooks screenshotFreshBooks screenshot: Award Winning iOS and Android mobile appsFreshBooks screenshot: Keep your financial picture clear - coffee shop, mountaintop, wherever.FreshBooks screenshotFreshBooks screenshotFreshBooks screenshot: Client HistoryFreshBooks screenshot: Bank ImportsFreshBooks screenshot: Touch ID IntegrationFreshBooks screenshot: Award-Winning Customer Support at your fingertips.

FreshBooks Pricing

Starting from: $12.95/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Pricing starts from $12.95/month. Kick the tires with a 30 day unlimited free trial (no credit card required).

View Pricing Plans

Key Features of FreshBooks

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

FreshBooks Overview

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look professional - Fortune 500 professional. We believe financial record keeping should be easy, fast, (and perhaps even fun), but still detailed enough to satisfy your accountant. FreshBooks is easy to use and you can try it for free.

Are you still using Microsoft Word or Excel to invoice your clients? Have you ever accidentally overwritten an invoice that you couldn’t get back? Or perhaps you walked into Staples and picked up the latest version of QuickBooks only to find it is way too complicated for your needs as a freelancer.

Don’t worry, we’ve all been there. The truth is, all you really need is a straightforward service that makes managing your clients, your valuable time and most importantly… Your income simple and hassle-free! That is why we built FreshBooks: The easiest way to send & manage invoices, track your billable time and collect online payments fast. Join more than five million small business owners just like you who have made the switch to FreshBooks and make your billing painless today!
  www.freshbooks.com

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus you can talk to a real, live person anytime you have a question, 8am-8pm ET, Mon-Fri.

FreshBooks Reviews & Ratings

User ratings

(61)
(22)
(2)
(0)
(1)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Especially great for freelancers and self employed

Verified Reviewer  4 days ago

Samuel Stevens, Chief Engineer at OnDeck Digital LLC
Been using Freshbooks for many years and has made invoicing clients, logging expenses, and filing taxes time super easy. The accountant login is great, I keep everything in Freshbooks and the accountant can view all the reports she needs. The Toggl integration for syncing billable hours is a time saving when creating hourly invoices.

Rating breakdown
Ease of use
Value for money
Customer support

Stop calling it accounting software. It's not.

Verified Reviewer  20th of March

Christine Dizard, Freelance Bookkeeper and Admin Asst.
As a freelance bookkeeper, I hate Freshbooks with a passion. My client uses it, and he loves if for invoicing, but it's really not good for anything else, and without even a basic reconciliation feature, it's an absolute nightmare to try and figure out if any of the information is correct on the limited reports it allows. Even a report listing just the entries for reconciliation would be a vast improvement. Also, there is no way to reverse entries other than just deleting them, which is absolutely ridiculous. Overall, I will probably turn down clients rather than work with this software again, unless there are major changes. It needs VAST improvement. It doesn't even integrate with common accounting software.

Pros: I honestly can't think of any. It's easy to invoice for computer illiterates?

Cons: It's touted as accounting software, but it isn't. It doesn't even work with actual common accounting software, making it functionally worse than useless. Advertising it as accounting software is fraudulent.

Response from FreshBooks


Hi Christine!

Tim from FreshBooks here. I'm really sorry to see that you had a frustrating experience. Whatever pain that we may have caused for you to leave such a passionate review, we're sincerely sorry.

You can see a list of entries by running either the payments collected report, or the expense report. If you want to get into details for your sales, you can also run the items sales or the tasks invoiced report to help you with your reconciliation.

We offer an Accountant Center feature for bookkeepers to be able to export their clients' data to IIF journal entries file that can be opened in other accounting softwares, and any entries deleted are counted as a reverse entries in the journal entries that are tracked in the background.

Once again, I'm really sorry to hear that you had such a frustrating time with FreshBooks. If there's anything we can help clarify, or you'd like to leave more feedback for us, please feel free to reach out and we'll be happy to help and listen: https://www.freshbooks.com/contact

Best,

- Tim L. @ FreshBooks

Are you Using FreshBooks Yet?

Verified Reviewer  17th of March

Paige Lloyd, Principal Architect at Arccadd Architecture Inc
If any part of your bookkeeping process feels onerous then I highly recommend you have a look at FreshBooks. Easy to use, make bookkeeping efficient, killer technical support and a beautiful interface!

Pros: Ease of use, amazing tech support, beautiful interface...I could go on all day

Cons: My accountant wishes it did an actual balance sheet.

Rating breakdown
Ease of use
Value for money
Customer support

Brought it all together!

Verified Reviewer  17th of March

A verified reviewer
I am very happy we found FreshBooks. It has allowed us to combine all the major aspects of our small business (handyman services and curbside recycling) into one platform.

Pros: Customer database, estimates, invoicing on a schedule basis. Simple interface and excellent customer service.

Cons: Wish we could customize the customer data fields a little more, and desperately want a built in mileage log for tax purposes.

Rating breakdown
Ease of use
Value for money
Customer support

I would love it more if it did more.

Verified Reviewer  16th of March

Rufus Howard, Owner, Lost Cow Enterprises
So much more intuitive than Quickbooks. However because of the shortcomings with reports etc. I'm forced to use Quickbooks also. I wish the people at Freshbooks could teach Quickbooks how to make things user friendly.

Pros: Easy, intuitive, fast.

Cons: Limited capabilities.

Rating breakdown
Ease of use
Value for money
Customer support

Great accounting tool for freelancers

Verified Reviewer  14th of March

Heather Acton, Co-Founder, Chief Technology Officer at ODEA
I've used Freshbooks since I started freelancing. It's been a great tool to track expenses, time, and keep track of clients and invoicing. While it's missing some of the features of some more robust accounting tools, it definitely offers a majority of the features a freelancer needs to keep track of the business side of things, and for a reasonable price.

Pros: - Very simple interface overall - Includes must-have accounting features - time tracking, expense tracking, invoice generation - Quickly generates some great reports - I used the P&L report feature all the time - Integration with Chronomate desktop app for project/task timers

Cons: - No reconciliation feature, so my accountant always had to reconcile manually with the bank account and other accounts each year. - Not super-robust data on time for a team, for example billable vs. non-billable hours, or project profitability. This is a tough ask, but data that is crucial to running an efficient business.

Rating breakdown
Ease of use
Value for money
Customer support

BEST Bookkeeping App for Consultants

Verified Reviewer  14th of March

Roslyn Adcock, Social Media Manager / Virtual Assistant
I use this software daily. I track all my time, I invoice clients, I create estimates, I get client feedback and reviews I process payments. Aside from my email, Freshbooks is the app that I open and work in every single day. It is central to my business and I wouldn't survive without it.

Pros: Ease of use. UX. Top notch customer support. Reporting features are awesome! Time tracker is great!

Cons: I really can't think of anything...

Rating breakdown
Ease of use
Value for money
Customer support

Can't say enough great things about FreshBooks

Verified Reviewer  14th of March

Gabrielle Nistico, Voiceover Talent, Actor, Voiceover Coach, Voiceover Casting, Radio Imaging and TV Promo Voiceovers
I tell everyone it's the only expense my business can't live without. It's a no brainer and the BEST $30 I spend each month. It has made billing, client tracking and collections a breeze. My clients find it easy to use and it gives you access to my money faster. And isn't that what we all want?

Pros: Everything! Seriously I love everything this service offers.

Cons: Nothing! Expense tracking and reports make tax time a breeze too.

Rating breakdown
Ease of use
Value for money
Customer support

App

Verified Reviewer  11th of March

Adam Wolarczuk, Founder / Technical Support Consultant at ADBY IT Services
Freshbooks app is good to use there a few things missing in this is Little dearer than others that is very hard to move to another application I took a whole history in 1

Pros: Is very good that it is web accessible clients can access their invoices online it has got striped and BP which is good in the get reviews from client directly into the app

Cons: The biggest issue that I have is there is no bank feed into my accounting application this is a big negative and the charge that we have been charged in Australia for this app is roughly the same as or other programs that has Bank feed coming into them this is something that we really need to look at very quickly

Rating breakdown
Ease of use
Value for money
Customer support

Before Freshbooks, my family had trouble remembering what I looked like.

Verified Reviewer  11th of March

Aaron Patton, President at Tenacious Networks Inc.
When I started my company my friend who also ran an IT company recommended Freshbooks to me. I said, no my company will be larger and I need something like Quickbooks. Worst thing I ever did. I hated using Quickbooks, it was complicated, everything took to many steps, invoicing was hard. I would try to figure out what I could live without instead of doing invoicing. Finally I hired someone to do my invoicing and ran out of money because she didn't actually send invoices and I had no way of knowing until my bank account emptied. So originally I only intended to use Freshbooks to send out invoices, but it worked so well that it became the center piece of my admin system. I now turn over invoices 10 times per year, and not longer have cash flow issues even with double digit growth and without borrowing money.

Pros: You get paid faster. Administrative work significantly reduced, I can't even go into how big a deal this is. I know when clients get invoice, when they're read them and how soon until I get paid. Most of my invoicing is largely set and forget and then money magically shows up or ends up in my bank account.

Cons: Quoting is fine for labour estimates but it's too weak for more complicated hardware or project quotes. Help desk integration is weaker than I would like but I've never seen a better solution.

Rating breakdown
Ease of use
Value for money
Customer support

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Frequently used together

Alternatives to FreshBooks

Zoho Books
  • · Real time reporting
  • · Multi-country
  • · Profit and loss (P&L)
  • · Recurring invoices
Visit WebsiteCompare App
Zoho BooksFinance & Accounting
Intacct
  • · Fixed Assets
  • · Accounts Payable
  • · Purchasing
  • · Accounts Receivable
Visit WebsiteCompare App
IntacctFinance & Accounting
Zoho Invoice
  • · SSL Encryption and Two-Factor Authentication
  • · Automatic Reminders
  • · Billable Hours
  • · Billing & Invoicing
Visit WebsiteCompare App
Zoho InvoiceFinance & Accounting

GetApp Analysis

The FreshBooks mobile apps bring all the tools that business owners expect from their financial management and accounting platforms into the cloud, making it possible for executives, managers and freelancers to track time, create invoices, and check balances from any place at any time.

FreshBooks’ mobile apps offer many of the same tools as the company’s cloud-based platform, but with added features that make the system more applicable for people working outside the office.

The cloud accounting application on the iPhone and iPad has specific tools most likely to be used by business travelers, including expense tracking, time tracking, receipt scanning, and mobile invoice creation.

What is FreshBooks?

When developing its mobile apps, FreshBooks aimed to create a platform that supported clients throughout the accounting lifecycle. When a business traveler hits the road on the way to a client meeting, for example, he typically needs to save travel receipts to use in billings and reimbursements. From there, the user needs to track how long he spent working on specific projects, and then create and send invoices based on the number of billable hours. FreshBooks mobile apps provide solutions for all of these needs.

Users in service-related industries can send invoices to clients before they have even left the job site instantly find out if invoices have been viewed. The FreshBooks mobile app allows users to accept online payments, and it syncs automatically with the company’s web-based platform to ensure colleagues working inside the office are on the same page as any executives working on the road.

Main Features

Manage receipts and track expenses

For example, the platform’s expense tracking feature allows users to photograph receipts using their iPhones or iPads. These receipts are then automatically entered into the FreshBooks system, and attached to expense sheets for reimbursement and tax purposes. Business travelers can even rebill expenses to their clients from within the mobile app.

Click the “Expenses” button on the FreshBooks home screen, and then open up the mobile app’s camera to begin scanning your business receipts. Once you’ve taken a picture, you can process the expense by manually typing in the value, the category, the client or vendor, and the date. If you want to rebill the expense, you can add the expense to an invoice, and send that invoice to the client in just a few quick clicks.

Keep track of billable hours

Use the app’s time tracking feature to keep an accurate record of how much time you’ve spent working on individual projects. Hit the timer’s “Start” button the moment your brainstorming meeting begins, and add notes as a reminder of what was discussed or completed during that particular meeting. FreshBooks makes it easy to convert your timer records into billable hours, which can be seamlessly included on your next client invoice.

Create and send invoices from iPhones and iPads

Perhaps the most useful tool for small business owners is FreshBooks’ mobile invoicing feature. Create and send invoices from your iPhone or iPad, and check to see if your invoices are viewed. Invoicing errors can be amended immediately from within the FreshBooks mobile app, and clients can pay online using a payment gateway like Paypal.

Integrations

Freshbooks offer a long list of integrations. Some of the many applications with which FreshBooks integrates include, Dropbox, Google Calendar, Google Contacts, MailChimp, Zoho CRM, Zendesk, SugarCRM, Salesforce, Campaign Monitor, Highrise, Insightly, Synchroteam, Xpenditure, GetResponse and Kayako. Some of these integrations were implemented by GetApp, and the full list of Freshbooks integrations can be seen on the GetApp site.

Pricing

FreshBooks’ iOS app is completely free, and it can be synced with existing FreshBooks web-app accounts at no additional cost. Users with more than three active clients, or any additional staff members, will need to update to a paid FreshBooks package to continue using the mobile app.

Bottom Line

  • Particularly useful for business owners in service-related industries.
  • Works virtually anywhere in the world
  • Save time dealing with basic business accounting tasks
  • Track expenses to make reimbursements and tax deductions easier

FAQs for FreshBooks

Below are some frequently asked questions for FreshBooks.

Q. What are the main features of FreshBooks?

FreshBooks offers the following features:

  • Online invoicing
  • Time tracking
  • Recurring invoices & auto payment
  • Team timesheets
  • Late Payment Reminders
  • Expense tracking
  • Accounting reports & taxes
  • Automatic expense import
  • Mobile apps
  • Attach receipts (PDF or Image)
  • Touch ID
  • Data import
  • Invoice Management

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Starting from: $12.95/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does FreshBooks support?

FreshBooks supports the following languages:

English

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:

Mac, Windows, Web-based

Q. Does FreshBooks offer an API?

Yes, FreshBooks has an API available for use.

Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:

MailChimp, Shopify, Zendesk, Formstack, ZipRecruiter, Basecamp, Highrise CRM, Autotask, Chrometa, Payment Evolution, Ambassador, Google Apps for Work, Toggl, Wufoo, Magento , Stripe, Gusto, Acuity Scheduling, PayPal, Braintree, MinuteDock, Fundbox

Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


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