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FreshBooks

4.5
(4.3K)

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Accounting Software Built for Owners

(303)

FreshBooks Pricing, Features, Reviews and Alternatives

FreshBooks FAQs

Q. What type of pricing plans does FreshBooks offer?

FreshBooks has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of FreshBooks?

FreshBooks has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business


Q. What languages does FreshBooks support?

FreshBooks supports the following languages:
English


Q. Does FreshBooks support mobile devices?

FreshBooks supports the following devices:
Android, iPad, iPhone


Q. Does FreshBooks offer an API?

Yes, FreshBooks has an API available for use.


Q. What other apps does FreshBooks integrate with?

FreshBooks integrates with the following applications:
Wufoo, authorize.net, Teachable, Capsule, HubSpot Marketing Hub, Constant Contact, Adobe Commerce, WooCommerce, PayPal, Todoist, Universe, RightSignature, Bidsketch, Insightly, HappyFox Help Desk, Campaign Monitor by Marigold, ActiveCampaign, Formstack Forms, Calendly, Expiration Reminder, Teamwork.com, Zapier, Gusto, Payment Evolution, Bench, Solve CRM, Expensify, Klipfolio, Google Workspace, Avalara, Trello, Artichoke, Intervals, Square Payments, Agile CRM, Dext Prepare, Geckoboard, Acuity Scheduling, WordPress, Freshdesk, Yalla, Stripe, Salesforce Sales Cloud, Slack, Proposify, Basecamp, noCRM.io, Rydoo, LiveChat, OneSaas, Eventbrite, Clio, Highrise, Keap, Skyvia, ZipRecruiter, Mailchimp, Braintree, Autotask PSA, ProWorkflow, Asana, Chrometa, Toggl Track, BigCommerce, MinuteDock, Shopify, Zendesk Suite


Q. What level of support does FreshBooks offer?

FreshBooks offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

FreshBooks product overview

Price starts from

19

Per month

Flat Rate

What is FreshBooks?

If you are a service-based business, FreshBooks is designed for you. If you are a designer, a marketing agency, a plumber, an IT professional, a lawyer, an architect, a web professional – if you create value for your customers by applying your time and expertise to other people’s problems – FreshBooks is built specifically for you.

Key benefits of using FreshBooks

- Wow your clients with professional looking invoices that take only seconds to create

- Use automatic checks and balances to ensure accuracy and compliance, while financial info helps you make smart business decisions and working with your accountant even easier.

- Wave goodbye to that shoebox of receipts. Easily log and organize expenses in FreshBooks to track every dollar spent so you're always ready for tax time.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- FreshBooks integrates with over 100 great apps to streamline your business,
help you connect with your team and clients, and better understand your business.

- Get paid up to 11 days faster when you accept credit cards online in FreshBooks. Say hello to automatic deposits, and goodbye to chasing clients for checks.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation
Videos
Webinars

Not sure about FreshBooks? Compare it with a popular alternative

Starting from

19

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

19

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
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Why am I seeing this?

FreshBooks pricing information

Value for money

4.3

/5

4.3K

Starting from

19

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

FreshBooks features

Functionality

4.3

/5

4.3K

Total features

104

15 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Alerts/Notifications
Multi-Currency
Billing & Invoicing
Activity Tracking
Accounting Integration

FreshBooks users reviews

Overall Rating

4.5

/5

4.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.43/10
Rating distribution

5

4

3

2

1

2.5K

1.4K

267

44

35

Why do users choose FreshBooks?

What would users change about FreshBooks?

Pros
It has a great interface which makes it feel very easy to use and has a great set of templates you can use from the beginning for various accounting needs.
For a small company as myself the excellent invoice features has been very helpful and useful.
FreshBooks combined with other applications is a great tool. In any case, if you want to create invoices and send it in a split second and then track and monitor its progress, I recommend FreshBooks.
Cons
We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.
It is really frustrating to have a client not be able to pay through the invoice, and for this reason, only, I have been considering a new software company.
Tier based pricing from Lite to Premier is a bit confusing. WePay advocates having a Chase bank account for faster processing otherwise fails to integrate.
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Dinos P.

President

Marketing and Advertising, self-employed

Review source

Overall Rating

I use FreshBooks because it's support kicks ass...

Reviewed 2 years ago

Transcript

Dinos: Hello, my name is Dinos, and I am president and a website consultant. And with FreshBooks, I give...

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Jim S.

Manager

Information Services, 1-10 employees

Review source

Overall Rating

FreshBooks - Works for Any Business

Reviewed 3 years ago

Transcript

Jim: Hi, I'm Jim. I work in the education and trade industry and I would give FreshBooks a five out of...

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Allison G.

Management Consulting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Invoicing Tool for Time Tracking

Reviewed a year ago

Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.

Pros

I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.

Cons

Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.

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Shayla B.

Internet, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshbooks Track and manage expenses well

Reviewed a year ago

FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's accounting needs. In the beginning, it helped us save time by allowing us to automate a few procedures. Create polished invoices that will impress your customers in no time at all.

Pros

Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.

Cons

As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

No Two-Factor Authentication - Very bad overall security

Reviewed 4 years ago

Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years. Not having two-factor authentication is alarmingly bad because tens...

Pros

Ease of use and straightforward, simple interface. Easy invoicing.

Cons

Freshbooks lacks all of these industry standard security features: No Two-Factor Authentication at login. No IP address blocking to prevent certain IP addresses from logging in my account. No log/audit showing when I last logged in and out of the account. No forced internet timeout/log out when the account has been left untouched for a while. This is standard on other online accounting software and is used by most banks as a security feature.

Vendor response

Hey there, thank you for taking the time to share your review of FreshBooks. I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised. If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

JW
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John W.

Design, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Freshbooks is Great... But...

Reviewed 4 months ago

Overall I'm pleased with Freshbooks. There are some things I don't like about it (as indicated in the Cons question.

Pros

Freshbooks is easy to learn, use, and continue to utilize. It has a clean and easy-to-understand interface. Recurring invoices are sent each month on time. I never have any issues with funds transferring to my bank account.

Cons

I very much dislike the fact that there are so many additional options blocked behind secondary / tertiary paywalls. I feel that with the price I pay each year most/all of these features should be unlocked. An additional $20 or more per month to be able to automatically charge a saved credit/debit card is ridiculous.

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Kimani N.

Accounting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Like human fingerprints, Freshbooks is Unique

Reviewed 4 months ago

Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain unmatched

Pros

Using Freshbooks has been a game changer for me and my team. It's interface is friendly and easy to navigate saving us on setting up time and helping us keep everything neatly organized. Freshbook is a unique platform whose touch of excellence in accounting and expense management stood out for me in comparison to other tools in the market. I find it's performance and reliability top notch in functions like generation and invoices tracking which is complete. It's decency in tracking expenses is on its own level. I am also able to execute receipt approvals, billable hours and keep financial records which are the major accounting roles making it an ultimate accounting solution

Cons

To be honest I have not encountered a single thing I dislike about Freshbooks. As an accountant who have used lots of accounting softwares I can recommend freshbooks to anyone out there for efficient execution of his/her accounting needs

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