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Sumsub vs Microsoft Authenticator Comparison (2026)

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Sumsub

Microsoft Authenticator

Overview

AI-powered trust platform connecting verification, fraud prevention, transaction monitoring, and risk operations for smarter compliance.

Microsoft Authenticator, part of Microsoft Entra, is a cloud-based authentication solution that helps businesses in technology, retail, legal services, education, manufacturing, and other sectors manage online accounts using security tools including multi-factor authentication, passcodes, log-in approvals & push notifications. It offers mobile applications for Android and iOS devices that lets users sign in without passwords, connect to other Microsoft applications & autofill login credentials.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.7

405

301

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases.”

Freddy A.

SYSTEMS SPECIALIST

“The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive.”

Grase F.

project manager

“The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation.”

Grase F.

project manager

Pros

Another concern is that the app’s notification-based approval system can make it surprisingly easy to accidentally approve fraudulent login attempts if the app is configured for simple “approve/deny” prompts without number matching or additional verification steps, particularly when users receive repeated authentication requests that create fatigue or confusion. Despite these drawbacks, the application still offers strong overall security and usability when properly configured with features like number matching, biometric verification, secure backups, and careful notification management, making it an effective authentication solution for both personal and professional environments.

Dominique T.

IT Support Specialist

“provides strong account security through multi-factor authentication, passwordless sign-ins, and push notifications while remaining simple and convenient for everyday users.”

Dominique T.

IT Support Specialist

“I use Microsoft Authenticator to protect private apps and accounts that I dont want anyone else opening.”

Evan L.

Regional Sales Manager, Southeast US

Cons

“It can be overly complicated, when making a change in the system you are not always aware of the knock on impacts. ”

Alistair S.

Chief Risk Officer

“Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience.”

Usman M.

Product Manager

“New applicant page interface is significantly worse than the old one.”

Olena F.

Compliance Team Lead

Cons

“Setting up a new phone with the authenticator to login to Outlook and Microsoft 365, can be challenging and it was not intuitive.”

Scott H.

Disability Support Worker

“threre is no option to generate OTP via email , if i dont have network in my mobile than the OTP never receive in my mobile”

Ratan d.

SAP Fucntional analyst

“I use Microsoft Authenticator for work, and it works, but there are a lot of buttons and icons that I had to learn to navigate through and did not find the most user friendly.”

Laura D.

Medical coder