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SOFTWater

Utility billing software

Table of Contents

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SOFTWater - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

SOFTWater overview

What is SOFTWater?

The SOFTWATER utility billing software is a complete solution for your utility, water and sewer billing needs. Designed to meet the needs of any municipality, school board or other utility billers, it provides an easy-to-use interface, analytic capabilities, and data management tools.

It offers many flexible payment options to reduce credit card transaction fees, including e-billing, credit card payments, and automatic withdrawals. The software provides custom reporting, which allows for quick access to user-defined reports to optimize operations.

Starting price

995

Alternatives

with better value for money

SOFTWater reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.29/10

Rating distribution

Pros

“Software is very user friendly and the girls in customer service are top notch and always happy to help.”

Eve W.

Office Manager

“Love SoftTelPay - that feature has made my life so much easier and has saved us a ton of money. The customer service and support is outstanding.”

Kim B.

Utility Management Professional

“Softwater and Softread are very good programs that I've work with and the support are fantastic and very friendly.”

Agnes C.

Customer Service Supervisor

Cons

“Loss has occured in the past and data had to be re-entered; however, with the backups, whether on our hard drive or remotely to intedata, the loss is very minimal and only occurred once.”

Cecelia G.

A/R clerk

“My biggest worry is loss of data, which can always happen when installing new customers or updates, or swapping meters.”

Cecelia G.

A/R clerk

“I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided.”

Heather M.

Deputy Clerk

Who uses SOFTWater?

Based on 29 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Utilities

Government Administration

Real Estate

Use cases

- Not enough reviews

SOFTWater's features

Features rating:

4.1

(29)

ACH payment processing

(0)

Billing & invoicing

(0)

Customer management

(0)

Customizable templates

(0)

Electronic payments

(0)

For electricity

(0)

For natural gas

(0)

For trash

(0)

For water

(0)

Meter data management

(0)

Metered billing

(0)

Non-Metered billing

(0)

Online payments

(0)

Payment collection

(0)

Penalty/Cut-Off processing

(0)

Rate management

(0)

Reporting & statistics

(0)

User management

(0)

Work order management

(0)

SOFTWater alternatives

SOFTWater

4.5

(29)

Starting from

995

One-time payment

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

4.3

Customer Support

4.8

Submeter Billing

4.7

(54)

visit website

Starting from

100

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.8

CIS Utility Billing

4.6

(165)

visit website

Starting from

0.35

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.6

Customer Support

4.7

Starnik

5.0

(8)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

SOFTWater pricing

Value for money rating:

4.3

(29)

Starting from

995

One-time payment

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about SOFTWater price and value

Value for money rating:

4.3

(29)

To see what individual users think of SOFTWater's price and value, check out the review snippets below.

“Software is very user friendly and the girls in customer service are top notch and always happy to help.”

Eve W.

Office Manager

“Love SoftTelPay - that feature has made my life so much easier and has saved us a ton of money. The customer service and support is outstanding.”

Kim B.

Utility Management Professional

SOFTWater support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Email/Help Desk

Phone Support

FAQs/Forum

Training options

Live Online

Documentation

Webinars

In Person

SOFTWater FAQs

Q. What type of pricing plans does SOFTWater offer?

SOFTWater has the following pricing plans:
Starting from: $995.00
Pricing model: One Time License
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of SOFTWater?

SOFTWater has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does SOFTWater support?

SOFTWater supports the following languages:
English

Q. Does SOFTWater offer an API?

No, SOFTWater does not have an API available.

Q. What level of support does SOFTWater offer?

SOFTWater offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum

Related categories

Utility Billing