CIS Utility Billing Pricing, Features, Reviews & Comparison of Alternatives

CIS Utility Billing

Utility billing solution for municipalities

4.57/5 (157 reviews)

CIS Utility Billing overview

What is CIS Utility Billing?

CIS Utility Billing is a web-based solution designed to assist municipalities with meter reading and rate structure management. Key features include auditing, check scanning, process scheduling, e-billing, customer account management, reporting, and alerts.

The application comes with an automated meter reading feature, which enables supervisors to collect consumption and status data for water, sewer, gas, electricity, and waste and transform it to aid with billing. Managers can use the work asset management module to track equipment, assign tasks to crew members and schedule maintenance. Plus, with the self-service portal, customers can view individual usage data and connect with bill collectors for payments.

CIS Utility Billing offers integration with various third-party accounting platforms such as SAP, QuickBooks, and more, enabling employees to manage general ledger data and monitor financial activities. Using the backflow management module, users can schedule inspections and track vendor licenses and certifications. CIS Utility Billing also allows supervisors to monitor inventory levels, generate purchase receipts, and manage multiple warehouses.
www.cusi.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

English
Why CUSI?

CIS Utility Billing reviews

Value for money
Features
Ease of use
Customer support
  4.6
  5.0
  4.6
  4.6
Anonymous

Excellent Utility Billing Software

Used daily for 2+ years
Reviewed 2018-04-13
Review Source: Capterra

Pros
The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

Cons
Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

Rating breakdown

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Ease of use
Features
Customer support

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Pam Kowulich

One of the best decisions we have made! Wish we had made it sooner!

Reviewed 2016-03-15
Review Source: Capterra

I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

Rating breakdown

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Customer support

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Steve Kim

Less than stellar

Used daily for 2+ years
Reviewed 2017-05-17
Review Source: Capterra

Pros
Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

Cons
Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

Response from Continental Utility Solutions


Hey Steve,

I just wanted to let you know we are actually PCI Out-of-Scope. We process payments via a process known as tokenization. All sensitive payment information is routed to our merchant service provider. This allows us to process ultra-secure payments without ever storing any sensitive payment information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Tanya Speights

Best company ever!

Used daily for 2+ years
Reviewed 2016-12-09
Review Source: Capterra

I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Raelene McCurdy

IF IT AIN'T BROKE, DON'T FIX IT!!!

Reviewed 2010-03-02
Review Source: Capterra

We highly recommend CUSI to any utility company looking to streamline their billing system.

Pros
Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor. We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

Cons
We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!

Rating breakdown

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Customer support

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CIS Utility Billing pricing

Pricing options
Subscription
View Pricing Plans

Contact CUSI for pricing details

CIS Utility Billing features

Data Visualization
Reporting & Statistics

API (64 other apps)
Activity Dashboard (37 other apps)
Analytics (49 other apps)
Collaboration Tools (24 other apps)
Data Capture and Transfer (39 other apps)
Data Extraction (34 other apps)
Data Filtering (26 other apps)
Data Import (23 other apps)
Data Import/Export (35 other apps)
Drag & Drop Interface (30 other apps)
Monitoring (27 other apps)
Multi-Language (43 other apps)
Predictive Analytics (22 other apps)
Real Time Data (25 other apps)
Real Time Monitoring (23 other apps)
Sentiment Analysis (22 other apps)
Third Party Integration (49 other apps)
Workflow Management (28 other apps)

Videos and tutorials

Additional information for CIS Utility Billing

Key features of CIS Utility Billing

  • Account Management
  • Alerts / Notifications
  • Customer Management
  • Deposit Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Natural Gas
  • Non-Metered Billing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
View All Features