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The Mortgage Office vs HES LoanBox Comparison (2026)

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The Mortgage Office logo

The Mortgage Office

HES LoanBox logo

HES LoanBox

Overview

Trusted for 45+ years, The Mortgage Office is the leading loan servicing platform. Automate payments, escrow analysis, ACH, investor accounting, 1098 and 1099 reporting, and delinquency tracking. Give borrowers and investors 24/7 self-service through fully branded portals on one secure platform.

HES Loan Origination Software automates lending from application to approval, streamlining risk assessment, compliance, and decision-making.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

75000

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

289

5

4

3

2

1

251

28

7

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.9

40

5

4

3

2

1

36

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

“We can pull accurate payout statements and mortgage statements with just a few clicks, and even email them directly to the customer from within the program.”
Verified reviewer profile picture

Joanne Q.

General Manager

“It has provided the tools needed to efficiently manage our loan portfolio, generate detailed reports, and streamline our servicing processes. While there is a learning curve, the software is reliable, highly customizable, and well suited for private and hard money lending.”
AV

April V.

Loan Originator and Processor

“Regular updates keep everything running smoothly, and the ongoing support from the account managers and support team help resolve any questions or issues quickly, so we can keep operating with minimal downtime.”
JC

Jessica C.

Assistant Manager

Pros

“the system has significantly strengthened our loan processing efficiency and improved communication across teams. Although the customization phase demanded patience, the long term benefits far outweigh the early hurdles.”
AA

Abhilash A.

Operation manager

“Sincerely, Some mobile UI elements required small tweaks to match merchant branding those were resolved with a couple of vendor updates but expect a few customization sprints.”
GS

Gavin S.

CEO

“Additionally, the initial onboarding and customization process took time to align with internal systems and procedures.”
JC

James C.

Conference Event Coordinator

Cons

“One of the biggest challenges with The Mortgage Office is the learning curve. Because it's such a powerful and feature-rich platform, it can feel overwhelming for new users, and some workflows are not as intuitive as more modern software.”
AV

April V.

Loan Originator and Processor

“The help centre and AI assistant still seem to be in development, so finding answers without contacting support can be frustrating at times.”
Verified reviewer profile picture

Joanne Q.

General Manager

“The way to view certain reports and some transitional issues is my only complaint.”
AV

April V.

Loan Processor

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features102
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Amortization Schedule
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Auto Loans
  • Automated Decisioning/Underwriting
  • Automated Notices
  • Automated Scheduling
  • Automatic Funds Distribution
  • Borrower Management
  • Business Loans
  • Business Process Automation
  • CRM
  • Call Recording
  • Callback Scheduling
  • Cash Flow Management
  • Client Database
  • Client Management
  • Client Portal
  • Collateral Tracking
  • Collection Agencies
  • Commercial Mortgages
  • Commission Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Construction Loans
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Credit Reporting
  • Customer Database
  • Customer Management
  • Customer Statements
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Applications
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Escrow Management
  • Financial Analysis
  • Financial Management
  • For AEC Industry
  • For Borrowers
  • For Brokers
  • For Commercial Business
  • Government Loans
  • HUD Settlement Statements
  • Historical Reporting
  • In-House Collections
  • Investor Management
  • Invoice Management
  • Lead Management
  • Lender Search
  • Loan Management
  • Loan Origination
  • Loan Portfolio Management
  • Loan Processing
  • Loan Servicing
  • Marketing Automation
  • Monitoring
  • Mortgages
  • Multi-Branch
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multiple Payment Options
  • Multiple User Accounts
  • Online Applications
  • Outsource Processing
  • Partial Payments
  • Payment Collection
  • Payment Plans
  • Payment Reminders
  • Payment Tracking
  • Pipeline Management
  • Pre-Qualification
  • Predictive Analytics
  • Pricing Management
  • Promissory Notes
  • Property Tax Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Refinance Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Mortgages
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scenario Planning
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Student Loans
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Loan Origination
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • User Management
  • Visual Presentation
  • Workflow Management
  • Total features118
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Amortization Schedule
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Auto Loans
  • Automated Decisioning/Underwriting
  • Automated Notices
  • Automated Scheduling
  • Automatic Funds Distribution
  • Borrower Management
  • Business Loans
  • Business Process Automation
  • CRM
  • Call Recording
  • Callback Scheduling
  • Cash Flow Management
  • Client Database
  • Client Management
  • Client Portal
  • Collateral Tracking
  • Collection Agencies
  • Commercial Mortgages
  • Commission Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Construction Loans
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Credit Reporting
  • Customer Database
  • Customer Management
  • Customer Statements
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Applications
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Escrow Management
  • Financial Analysis
  • Financial Management
  • For AEC Industry
  • For Borrowers
  • For Brokers
  • For Commercial Business
  • Government Loans
  • HUD Settlement Statements
  • Historical Reporting
  • In-House Collections
  • Investor Management
  • Invoice Management
  • Lead Management
  • Lender Search
  • Loan Management
  • Loan Origination
  • Loan Portfolio Management
  • Loan Processing
  • Loan Servicing
  • Marketing Automation
  • Monitoring
  • Mortgages
  • Multi-Branch
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multiple Payment Options
  • Multiple User Accounts
  • Online Applications
  • Outsource Processing
  • Partial Payments
  • Payment Collection
  • Payment Plans
  • Payment Reminders
  • Payment Tracking
  • Pipeline Management
  • Pre-Qualification
  • Predictive Analytics
  • Pricing Management
  • Promissory Notes
  • Property Tax Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Refinance Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Mortgages
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scenario Planning
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Student Loans
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Loan Origination
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • User Management
  • Visual Presentation
  • Workflow Management

Integrations

  • Total integrations3
  • APLYiD
  • Camunda
  • GiniMachine
  • Jumio
  • Microsoft Word
  • Ondato
  • PandaDoc
  • Plaid
  • QuickBooks Enterprise
  • QuickBooks Online
  • SendGrid
  • Twilio
  • VoPay
  • digiRunner
  • Total integrations11
  • APLYiD
  • Camunda
  • GiniMachine
  • Jumio
  • Microsoft Word
  • Ondato
  • PandaDoc
  • Plaid
  • QuickBooks Enterprise
  • QuickBooks Online
  • SendGrid
  • Twilio
  • VoPay
  • digiRunner