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ACE Pricing, Features, Reviews and Alternatives

ACE product overview

Price starts from

975

Per month

Per Feature

What is ACE?

ACE is a web-based debt collection and accounts receivable platform designed for use by collection agencies, collection attorneys, first parties (original credit grantors), government agencies, healthcare providers, and financial institutions. Included are tools for client relationship management, data collection & analytics, client assignments, payment processing, and more.

Key benefits of using ACE

  • Collectors and employees can accept payments online through ACH, credit cards, and direct payments.

  • Payment plans can be set up by Collectors, Employees, or the Consumer through the Virtual Agent Collector. Schedules are communicated via preferred channels, automatically sending reminders and receipts.

  • Clients and Users can create their own reports, automated or one-off, with a range of standard reporting options available, and an ad hoc report designer for detailed reporting.

  • Job process automation capabilities enable users to set up chronological processes for standard or custom jobs through a scheduling interface, which then run to a timed schedule.

  • Accounts can be forwarded to other ACE customers, and users can track the collection process of any forwarded accounts with real time statistics.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    ACE pricing information

    Value for money

    4.5

    /5

    139

    Starting from

    975

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ACE features

    Functionality

    4.4

    /5

    139

    Total features

    27

    1 categories

    Most valued features by users

    Reporting & Statistics
    API
    Third Party Integrations
    Data Import/Export
    Compliance Management
    Alerts/Notifications
    Real Time Reporting
    Activity Tracking

    Functionality contenders

    ACE users reviews

    Overall Rating

    4.5

    /5

    139

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.6/10
    Rating distribution

    5

    4

    3

    2

    1

    89

    38

    9

    0

    3

    Pros
    I have been in the industry for 30+ years and am impressed with the simplicity of this product. With a few keystrokes and a click of a button, payment is secured and an account resolved.
    We have been very happy with this company and the services provided. They have great customer service, and it is simple to use.
    Secure, stable, feature rich collection software with excellent support and reasonable pricing.
    Cons
    I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems.
    Lack of examples that you can learn from and training on their analytics reporting tool.
    For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Ace Collections Software

    Reviewed 4 years ago

    Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.

    Pros

    The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.

    Cons

    Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    If your looking for a great collection system at any level let me tell you why ACE is your answer

    Reviewed 2 years ago

    Ace is a wonderful product that assists our office keep up with the day to day activity that needs to be done and takes the guessing out of it. You set up your file by putting in a follow up date along with who needs to follow up and what their next step is. No need to send that office memo telling people what needs to be done. They just go in their worklist and get busy.

    Pros

    The software is user friendly on any level. It allows you more efficient collection. We are a law firm that also collects debt. While it is obvious this is great software for debt collection, it is also great during the legal process. You can program what legal letter needs to be sent and place state specific legal perimeters so the wrong letter will never be used. You can keep up with attorney specific...

    Cons

    The trust accounting on the small business platform needs improvement. That is about all I can say negative about this software.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    WEBAR? ACE? INTERPROSE?

    Reviewed 4 years ago

    It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.

    Pros

    I like the fact that accounts can be pulled into Excel easily.

    Cons

    There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.

    Vendor response

    Hi Stephanie, We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    ACE Software is the best on the market

    Reviewed 2 years ago

    We have used many other A/R applications, and believe ACE to be the best A/R software out there!

    Pros

    I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc.

    Cons

    Was not able to create our own mapping -- importing return check data, however Interprose set this up for us (outside of ACE).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    WebAR - Collection Software

    Reviewed 10 years ago

    WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

    Pros

    Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie -...

    Cons

    Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts,...

    Vendor response

    ¿ John, Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today. We thank you! I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports. If you have any other concerns please reach out to support at any time. ~ The InterProse Team

    ACE FAQs and common questions

    Q. What type of pricing plans does ACE offer?

    ACE has the following pricing plans:
    Starting from: $975.00/month
    Pricing model: Subscription


    Q. Who are the typical users of ACE?

    ACE has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does ACE support?

    ACE supports the following languages:
    English


    Q. Does ACE offer an API?

    Yes, ACE has an API available for use.


    Q. What level of support does ACE offer?

    ACE offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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