ACE is a web-based debt collection and accounts receivable platform designed for use by collection agencies, collection attorneys, first parties (original credit grantors), government agencies, healthcare providers, and financial institutions. Included are tools for client relationship management, data collection & analytics, client assignments, payment processing, and more.
ACE allows users to accept payments online in a number of ways, with credit card, direct payment, and ACH processing built in. Customer payment plans can be set up on random or systematic schedules, and letters or emails can be sent to notify customers of payment confirmations and deductions. Global or individual payment processors can be set up on a client-by-client basis, and Authorize.Net and Verisign payment gateways are supported. Clients can also log into the system to inform users that payments have been received by their office.
Users can forward accounts to other ACE customers, with tools for account selection, distribution, recall, and cancellation. The collection process can still be followed for forwarded accounts, with real-time statistics and automatic forwarding of updates. A range of standard and custom job processes can be automated in ACE, with users able to schedule chronological processes, including downloading account placement files, uploading remittance files, and automatically generating reports. Users can also create standard and custom reports on an ad hoc basis, and upload external reports for clients to view.
The integration of InterProse's patented Virtual Agent Collector provides customers with a 24/7, customized, automated collection platform. Virtual Agent gives consumers a comfortable, pre-approved resolution process they go through at their own pace and under their own control. Particularly attractive to the newest generation of consumers, Virtual Agent has a proven track record for efficiently, quickly and compliantly resolving accounts with little to no effort on the part of the ACE customer.