ACE Pricing, Features, Reviews & Comparison of Alternatives

ACE

Web-based debt collections & AR recovery software

4.5/5 (133 reviews)

ACE overview

What is ACE?

ACE is a web-based debt collection and accounts receivable platform designed for use by collection agencies, collection attorneys, first parties (original credit grantors), government agencies, healthcare providers, and financial institutions. Included are tools for client relationship management, data collection & analytics, client assignments, payment processing, and more.

ACE allows users to accept payments online in a number of ways, with credit card, direct payment, and ACH processing built in. Customer payment plans can be set up on random or systematic schedules, and letters or emails can be sent to notify customers of payment confirmations and deductions. Global or individual payment processors can be set up on a client-by-client basis, and Authorize.Net and Verisign payment gateways are supported. Clients can also log into the system to inform users that payments have been received by their office.

Users can forward accounts to other ACE customers, with tools for account selection, distribution, recall, and cancellation. The collection process can still be followed for forwarded accounts, with real-time statistics and automatic forwarding of updates. A range of standard and custom job processes can be automated in ACE, with users able to schedule chronological processes, including downloading account placement files, uploading remittance files, and automatically generating reports. Users can also create standard and custom reports on an ad hoc basis, and upload external reports for clients to view.

The integration of InterProse's patented Virtual Agent Collector provides customers with a 24/7, customized, automated collection platform. Virtual Agent gives consumers a comfortable, pre-approved resolution process they go through at their own pace and under their own control. Particularly attractive to the newest generation of consumers, Virtual Agent has a proven track record for efficiently, quickly and compliantly resolving accounts with little to no effort on the part of the ACE customer.
www.interprose.com

Pricing

Starting from
$975/month
Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ACE screenshotWebAR : Debt Collection SoftwareACE screenshotACE screenshotACE screenshotACE screenshotInterProse - Tale of Two Debt Recovery Agencies

ACE reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.5
  4.5
Matt Kiefer

Ace Collections Software

Used daily for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.

Pros
The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.

Cons
Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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John Brown

WebAR - Collection Software

Reviewed 2012-06-05
Review Source: Capterra

WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

Pros
Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

Cons
Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!

Response from InterProse


¿
John,

Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.

We thank you!

I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.

If you have any other concerns please reach out to support at any time.

~ The InterProse Team

Rating breakdown

Ease of use
Customer support

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Jason Rutkauskas

Great Product Poor Execution

Used daily for 1-2 years
Reviewed 2016-11-16
Review Source: Capterra

I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Pros
Cheap, Mostly Reliable, some cool features that saves time.

Cons
Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

Response from InterProse


Jason,

Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support.

Thanks Again,
Tim Monahan
Director of Software Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stephanie Work

WEBAR? ACE? INTERPROSE?

Used daily for 2+ years
Reviewed 2019-02-07
Review Source: Capterra

It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.

Pros
I like the fact that accounts can be pulled into Excel easily.

Cons
There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.

Response from InterProse


Hi Stephanie,
We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mark Mastenbrook

WebAR is the most robust & impressive collection system I have ever used.

Used daily for 2+ years
Reviewed 2017-08-25
Review Source: Capterra

Pros
It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank. The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.

Cons
A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.

Response from InterProse


Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ACE pricing

Starting from
$975/month
Pricing options
Subscription
View Pricing Plans

ACE does not require user licenses. Users are added/removed by admin.
Monthly rate includes real-time data backups, document storage and backups, customer support, monthly platform updates/upgrades, third-party audit certifications (SOC, PCI, PENTEST), AWS infrastructure and associated inherited data security, and more than we can list in this little box.

ACE features

API
Accounting Integration
Accounting Management
Automatic Notifications
Data Import/Export
Electronic Payments
Invoice Processing
Third Party Integration

Activity Dashboard (174 other apps)
Audit Trail (110 other apps)
Billing & Invoicing (157 other apps)
Compliance Management (149 other apps)
Customizable Reporting (142 other apps)
Expense Tracking (139 other apps)
Financial Analysis (111 other apps)
Invoice Management (202 other apps)
Multi-Currency (136 other apps)
Real Time Data (136 other apps)
Reporting & Statistics (203 other apps)
Workflow Management (122 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ACE

Key features of ACE

  • Account history
  • Accounts Receivable
  • Automated notices
  • Payment plan management
  • Custom collection lists
  • ACH payment processing
  • Client management
  • Check processing
  • Collections management
  • Invoice processing
  • Partial payments
  • Receipt management
  • Recurring billing
  • Client portal
  • Payment confirmation & deduction emails
  • ELS (electronic letter service)
  • Manual & automatic daily delta file creation
  • Customizable permissions
  • Real-time reporting
  • Job process automation
  • Account forwarding
  • Collector worklists
  • Data import/export
  • Real-time updates
  • Ad hoc reporting
  • Critical failure notifications
View All Features

Benefits

Collectors and employees can accept payments online through ACH, credit cards, and direct payments.

Payment plans can be set up by Collectors, Employees, or the Consumer through the Virtual Agent Collector. Schedules are communicated via preferred channels, automatically sending reminders and receipts.

Clients and Users can create their own reports, automated or one-off, with a range of standard reporting options available, and an ad hoc report designer for detailed reporting.

Job process automation capabilities enable users to set up chronological processes for standard or custom jobs through a scheduling interface, which then run to a timed schedule.

Accounts can be forwarded to other ACE customers, and users can track the collection process of any forwarded accounts with real time statistics.