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Web-based debt collections & AR recovery software
ACE Pricing, Features, Reviews and Alternatives
ACE product overview
What is ACE?
ACE is a web-based debt collection and accounts receivable platform designed for use by collection agencies, collection attorneys, first parties (original credit grantors), government agencies, healthcare providers, and financial institutions. Included are tools for client relationship management, data collection & analytics, client assignments, payment processing, and more.
Key benefits of using ACE
Typical customers
Platforms supported
Support options
Training options
ACE pricing information
Value for money
4.5
/5
139
Starting from
975
Per month
Per Feature
Pricing options
Value for money contenders
ACE features
Functionality
4.4
/5
139
Total features
27
1 categories
Most valued features by users
Functionality contenders
ACE users reviews
Overall Rating
4.5
/5
139
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.6/10
89
38
9
0
3
Matt K.
Matt K.
Overall rating contenders
Matt K.
Verified reviewer
Financial Services, 11-50 employees
Used daily for 2+ years
Review source
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Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.
The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.
Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.
Amy L.
Law Practice, 11-50 employees
Used daily for 2+ years
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Ace is a wonderful product that assists our office keep up with the day to day activity that needs to be done and takes the guessing out of it. You set up your file by putting in a follow up date along with who needs to follow up and what their next step is. No need to send that office memo telling people what needs to be done. They just go in their worklist and get busy.
The software is user friendly on any level. It allows you more efficient collection. We are a law firm that also collects debt. While it is obvious this is great software for debt collection, it is also great during the legal process. You can program what legal letter needs to be sent and place state specific legal perimeters so the wrong letter will never be used. You can keep up with attorney specific...
The trust accounting on the small business platform needs improvement. That is about all I can say negative about this software.
Stephanie W.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.
I like the fact that accounts can be pulled into Excel easily.
There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.
Hi Stephanie, We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!
Tracie W.
Retail, 10,001+ employees
Used daily for 2+ years
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We have used many other A/R applications, and believe ACE to be the best A/R software out there!
I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc.
Was not able to create our own mapping -- importing return check data, however Interprose set this up for us (outside of ACE).
John B.
Review source
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WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.
Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie -...
Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts,...
¿ John, Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today. We thank you! I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports. If you have any other concerns please reach out to support at any time. ~ The InterProse Team
ACE FAQs and common questions
Q. What type of pricing plans does ACE offer?
ACE has the following pricing plans:
Starting from: $975.00/month
Pricing model: Subscription
Q. Who are the typical users of ACE?
ACE has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does ACE support?
ACE supports the following languages:
English
Q. Does ACE offer an API?
Yes, ACE has an API available for use.
Q. What level of support does ACE offer?
ACE offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
Common ACE comparisons
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