Xero vs FreshBooks Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Asma Zahid

Xero Review

2016-12-05

Some bugs with integrations with other softwares such as Freshbooks.

Pros

The ease of use.

Cons

Reports are not tax inclusive and that's problematic for Canadian companies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
Natasha Choe

Competitive Bookkeeping Software

2018-12-04

Xero is an excellent option for small businesses, with many integrations and excellent acquisitions that will expand its usefulness over time. A breeze of a company to work with, their training is also simple and pleasant.

Pros

More robust than softwares like FreshBooks or Wave.

Cons

Less aesthetically appealing than QuickBooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
Gary Shouldis

Good All Around Alternative To Quickbooks

2018-04-16

Powerful accounting software but still relatively easy to use compared to other accounting software, They also have a large ecosystem of 3rd party integrations.

Pros

Much easier to use than Quickbooks but still provides powerful accounting and bookkeeping features. Also offers more integrations than Quickbooks, which tends to wall off their software for the most part to keep you in their ecosystem. Provides a good balance of invoicing, expense tracking and accounting capabilities.

Cons

For some reason they still lack recurring payments on invoices, which keeps me using Freshbooks for invoicing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
Joseph Vandertol

Good software, terrible support and company

2019-01-28

Instead I switched to Freshbooks. Great technical support.

Pros

I previously used quickbooks pro, but found their product too expensive and the support was also not very good. I switched to Xero, because of the price and the quality of the software

Cons

Support is only via email. They initially respond within the promised time frame, but 9/10 times the answer is not relevant to the question asked. It's like they don't read the question, or the initial techs are inexperienced. So after wait on average 4 hours for a response, you have to wait long for a reply to any subsequent answer, which is 9/10 times not relevant to the question. So, in my experience you have little if no support for the software. Then, mid year they suddenly drop their payroll feature off their software and announce you can run your payroll through this other company. Wonderful. Suddenly the total cost of accounting has now doubled because Xero didn't decrease their price and it now costs the same amount again to run payroll. A company that does this in my opinion does not show much integrity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
Say Gabriel

Great for accountants, confusing for business owners

2017-04-15

But coming from Freshbooks, it's a nightmare of obscure settings, overly complex processes, and ugly/confusing interface.

Pros

- Built in budgeting software - Widely used by accountants and bookkeepers

Cons

- Steep learning curve for the non-professional - Tied to automatic bank feeds - Confusing support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
John Brandy

Verified Reviewer

Almost A Home Run

2015-11-21

I thought I'd solve all this by moving to Freshbooks. They fix both of those problems.

Pros

See above for details.

Cons

See above for details.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
7 of 8 people found this review helpful
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
Grant Nelson

Xero in Canada

2012-10-04

I really like the ability to "extend" the system - integration with Freshbooks means that our existing invoicing system integrates well.

Source: GetApp
12 of 13 people found this review helpful
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more

Perfect replacement for Quickbooks - Highly Recommended

2018-01-09

Pros

I searched for a replacement, checked out FreshBooks (which really isn't an accounting program, it's just an invoicing program -- sort of useless) and came upon Xero.

Cons

One of the downsides of using XERO vs Quickbooks is that finding accountants that can handle the files is relatively rare. And I'm wondering if it will connect with tax prep software with no problems. (That was ONE saving grace of Quickbooks is that it would import your financials into their tax prep program).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Xero Reviews
Xero
Accounting Software for SMBs
Read more
Sean Winkel

Easy to use!

2018-03-17

Pros

This software is easy to use for the average business owner and integrates well with other accounting systems. Works well for small companies.

Cons

Lacks some features you get with other accounting software's like Xero and QBO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Alma Bailey

A Fresh Way to Manage Your Books

2019-03-27

By far the best bookkeeping software I have ever used. Xero, wave and other alternates on the market do not compare.

Pros

I love the simplicity, easy of use and automated reminders. I felt like the software offered bookkeeping, tax prep, and accounts receivables management all in one.

Cons

There were some limitations when handling unique billing circumstances that I found tricky to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Anonymous
(Accounting company, 1-10 employees)

FreshBooks works for smaller freelancer style Business

2018-09-19

For being new to the game compared to QB and Xero, has time to make improvements and catch up!

Pros

Easy to use, price structure compared to Xero and QuickBooks was way better!!!

Cons

Wasn't able to run all the reports that I would have liked that Quickbooks and Xero do, more extensive reports to compare business year to year....

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from FreshBooks


Hey there, thanks for taking the time to share this review with us!

FreshBooks is definitely a little different than other more traditional accounting softwares. FreshBooks is a single entry accounting software, so some of our features differ from other softwares. That being said, our team has been working hard to build new features and functionality into FreshBooks, including our recently added reports: General Ledger, Chart of Accounts and Trial Balance. All of the other reports in FreshBooks, including these, can be run for any date range needed.

We're always happy to hear feedback so we can continue to improve, so thank you for your feedback! Please don't hesitate to reach out to us if there's anything we can assist with. ^DM

FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Sam Sprague

When QB just isnt what you want

2018-04-09

Pros

Awesome accounting software. Does what you need it too. Pretty self explanatory and intuitive. Easy to learn.

Cons

Otherwise check out Quickbooks or xero.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Arvin Pedregosa

Verified Reviewer

Not really an accounting app

2018-04-28

Pros

This is good for freelancers and small businesses. We were attracted to is because of their awards and very convincing customer reviews.

Cons

It lacks the completeness of a full-featured accounting software like Quick Books Online and Xero. It doesn't support double entry accounting.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Tiam Whitfield

Fantastic Book Keeping

2016-11-18

However, I have had to move on to Xero for I need more in-depth reports and an something that reconciles my bank accounts, invoices and expenses better.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Gary Shouldis

The Best Invoicing Software Around

2018-04-16

Easy to use and very reliable invoicing software. Has just enough featured to work without overwhelming you with features you don't need. This is the go-to software if you need great invoicing software.

Pros

Easy to use and easy to navigate admin area. Makes it a breeze for creating invoices. Also supports recurring payments, which many other invoicing software does not offer. Freshbooks also offers a lot of 3rd party integrations to other software you may use, such as accounting and CRM integrations.

Cons

They currently use single entry accounting methods which do not align with most other accounting software like Quickbooks or Xero.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Anonymous
(Management Consulting company, 1-10 employees)

Easier to just upgrade to a proper accounting solution

2018-11-26

Pros

Look, for a micro business it is very easy to set up, get going, send invoices etc.

Cons

It does not have the app ecosystem around it that the other solutions like Xero, QBO, Sage etc. have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from FreshBooks


Hey there, thank you for sharing your review of FreshBooks!

FreshBooks has integrations with dozens of different apps, both direct and through third party connection apps. All of the apps that we integrate with can be found at https://www.freshbooks.com/integrations.

If there's a particular integration you are looking for, our team would be happy to find out if we have an integration available, or pass the feedback along to our Integrations Team! We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Joshua Max

Verified Reviewer

Fantastic Cloud based accounting

2016-08-30

Saves me hours of time in saving and reviewing expenses. Plus automated recurring invoices prompt me to bill recurring clients and get paid more regularly.

Pros

Integrate with lots of other helpful business apps - Basecamp, Google, Xero, etc. Easily add users as sub-contractors and create teams to track times and expenses.

Cons

Could be a little less expensive for the low-user plan...but still worth the cost for what it saves me in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Simple to use. Takes care of all your invoicing, expensing, time tracking and accounting needs

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Merrilee Afton McCoy

Verified Reviewer

Freshbooks will change your life

2016-02-11

Before Freshbooks, I had no system. I had spreadsheets for expenses, but never kept them up to date. Reciepts were chucked where ever, and usually lost. I created invoices in Word or Excel - generating them from scratch each time. Tax time was a nightmare. I was so disorganised that I usually ended up not claiming any expenses for my arts work because finding and recording all the info was too overwhelming. Freshbooks totally changed the way I saw managing my arts endeavours. In Freshbooks, I can quickly generate quotes, invoices, track time and expenses. It is so easy and so lovely to use that I can't believe anyone wouldn't want to use it.

Pros

-Freshbooks integrates with tons of other applications (Google Apps, Xero, Basecamp etc).

Cons

no longer a 'forever free' option available, so you will have to pay to use after a month.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Crystal S

Freshbooks is a great solution for Small or Solo Business Owners

2017-01-26

It is not a heavy weight accounting program like QuickBooks or xero, but it's a good alternative for smaller operations.

Pros

-easy to use -UI -Snapping pics of expenses -ability to auto bill clients

Cons

-not full accounting solution -limited number of clients you can auto-bill -mobile app sometimes malfunctions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
John Brandy

Verified Reviewer

Good, Just Not Quite Great

2015-11-23

So, the other product (which I've also reviewed here) is Xero, another well-known accounting solution.

Pros

See details in the above review.

Cons

See details in the above review.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
¿¿nh Tr¿n ¿ình

Good Good Good Good

2017-01-06

Most good accounting software allows for invoice-only access permissions, and the user license issue you raise is becoming less of an issue with the emergence of plans that offer unlimited user licenses with a single subscription (Xero and Zoho Pro, for instance).

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more
Steve Skinner

Verified Reviewer

Not for everyone, or even most...

2015-02-24

I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally, it's a stagnant system. Very little improvements or features were tweaked or added in the system during the entire time I used it which is pretty unusual for a web based service. Freshbooks shouldn't even call themselves accounting, because their forte really is in time tracking and invoicing. I now use Freeagent and wish I'd switched sooner. If you don't care about tracking profit margins on projects or really tracking expenses accurately at all, then Freshbooks might work for you.

Pros

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to. The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is: Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers. Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

Cons

You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else.

Source: GetApp
33 of 34 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
Read more