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Xero vs FreshBooks Comparison

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Overview

Category Leaders

Xero is an award-winning online accounting software designed for small business owners and accountants, available on any...

Category Leaders

FreshBooks is accounting software that makes running your small business easy, fast and secure. Spend less time on accounting...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

2.9K

5

4

3

2

1

1.7K

806

227

61

81

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

4.4K

5

4

3

2

1

2.6K

1.4K

270

44

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I have been with Xero for many years. I love the sense of community and i LOVE that I am not being asked to upgrade or upcharge the way some other companies do.
I love the app and gives me accounting on the go. Helps me track invoices and profits with ease.
The ease of use and reputation are by far the greatest part of this product. In addition to this, the range of potential integrations is fantastic.

Pros

It has a great interface which makes it feel very easy to use and has a great set of templates you can use from the beginning for various accounting needs.
For a small company as myself the excellent invoice features has been very helpful and useful.
FreshBooks combined with other applications is a great tool. In any case, if you want to create invoices and send it in a split second and then track and monitor its progress, I recommend FreshBooks.

Cons

There are no delivery notes/packing slips. They tout a "workaround" but be warned, it's exactly 10 extra clicks so it's really not an option if you need this feature.
Our main complaint is that Xero stopped doing payroll in 2018, so now you have to pay an additional fee to a payroll processor such as Gusto.
Changing accounting software from Xero is a horrible experience. They make it very difficult to pivot to other software.

Cons

We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.
It is really frustrating to have a client not be able to pay through the invoice, and for this reason, only, I have been considering a new software company.
Tier based pricing from Lite to Premier is a bit confusing. WePay advocates having a Chase bank account for faster processing otherwise fails to integrate.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features172
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Attendance Tracking
  • Audit Trail
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Budgeting/Forecasting
  • CPA Firms
  • Calendar Management
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Statements
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deferred Billing
  • Delivery Management
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Profiles
  • Estimating
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • Fee Calculation & Posting
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Legal Professionals
  • For Real Estate
  • For Religious Organizations
  • For Schools
  • For Small Businesses
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • Fund Management
  • General Ledger
  • Hourly Billing
  • Income & Balance Sheet
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Kitting
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multi-State
  • Multiple Billing Rates
  • Nonprofits
  • Online Invoicing
  • Online Payments
  • Online Time Tracking
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • Partial Payments
  • Payment Collection
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Shipping Management
  • Sourcing Management
  • Spend Control
  • Spend Management
  • Staff Management
  • Status Tracking
  • Supplier Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Tax Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Transaction History
  • Transaction Management
  • Trip Logs
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Total features103
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Attendance Tracking
  • Audit Trail
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Budgeting/Forecasting
  • CPA Firms
  • Calendar Management
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Statements
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deferred Billing
  • Delivery Management
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Profiles
  • Estimating
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • Fee Calculation & Posting
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Legal Professionals
  • For Real Estate
  • For Religious Organizations
  • For Schools
  • For Small Businesses
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • Fund Management
  • General Ledger
  • Hourly Billing
  • Income & Balance Sheet
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Kitting
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multi-State
  • Multiple Billing Rates
  • Nonprofits
  • Online Invoicing
  • Online Payments
  • Online Time Tracking
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • Partial Payments
  • Payment Collection
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Shipping Management
  • Sourcing Management
  • Spend Control
  • Spend Management
  • Staff Management
  • Status Tracking
  • Supplier Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Tax Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Transaction History
  • Transaction Management
  • Trip Logs
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management

Integrations

  • Total integrations1562
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Gmail
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net
  • Total integrations343
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Gmail
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

AZ
AvatarImg

Asma Z.

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero Review

Reviewed 8 years ago

Overall good accounting software. Some bugs with integrations with other softwares such as Freshbooks.

Pros

The ease of use.

Cons

Reports are not tax inclusive and that's problematic for Canadian companies.

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Natasha C.

Accounting, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Xero logo

Xero

Competitive Bookkeeping Software

Reviewed 6 years ago

Xero is an excellent option for small businesses, with many integrations and excellent acquisitions that will expand its usefulness over time. A breeze of a company to work with, their training is also simple and pleasant.

Pros

Clear, simple layouts; many app integrations; consistently good customer service; excellent focus on research and development of new features. More robust than softwares like FreshBooks or Wave.

Cons

Less aesthetically appealing than QuickBooks.

AvatarImg
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Gary S.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Good All Around Alternative To Quickbooks

Reviewed 6 years ago

Powerful accounting software but still relatively easy to use compared to other accounting software, They also have a large ecosystem of 3rd party integrations.

Pros

Much easier to use than Quickbooks but still provides powerful accounting and bookkeeping features. Also offers more integrations than Quickbooks, which tends to wall off their software for the most part to keep you in their ecosystem. Provides a good balance of invoicing, expense tracking and accounting capabilities.

Cons

For some reason they still lack recurring payments on invoices, which keeps me using Freshbooks for invoicing. While it's easy to use, if you have never used accounting software, there is still a learning curve involved.

AvatarImg
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Ngenge Y.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Xero

Reviewed 2 years ago

Xero is beneficial for small businesses who wants to dedicate less time for tasks management and focus more on productivity. I strongly recommend it.

Pros

Xero is user-friendly and offers quality results. For a digital tool, it's smart and very intelligent. It has a vetted CX team and provides adequate invoicing solutions. I adore its reporting frequency and daily tasks management capacities. It's a nice tool for small businesses and ultimately delivers outstanding results.

Cons

Its offers a few pricing options which are not bad but, a little more exorbitant as compared to Freshbooks. It doesn't ooffer auto follow up for unpaid invoices. For an automation tool, this doesn't favor workflow since It will require to manually do it.

JV
AvatarImg

Joseph V.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Xero logo

Xero

Good software, terrible support and company

Reviewed 5 years ago

General use of the software is good. The company and technical support made me consider going back to Quickbooks online. Instead I switched to Freshbooks. Great technical support. They answer within 4 rings. Very knowledgeable and patient. 10 out of 10 for support.

Pros

I previously used quickbooks pro, but found their product too expensive and the support was also not very good. I switched to Xero, because of the price and the quality of the software

Cons

Support is only via email. They initially respond within the promised time frame, but 9/10 times the answer is not relevant to the question asked. It's like they don't read the question, or the initial techs are inexperienced. So after wait on average 4 hours for a response, you have to wait long for a reply to any subsequent answer, which is 9/10 times not relevant to the question. So, in my experience...

SG
AvatarImg

Say G.

Writing and Editing, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

Great for accountants, confusing for business owners

Reviewed 7 years ago

From what I hear of people coming from Quickbooks, Xero is a full-featured breath of fresh air. But coming from Freshbooks, it's a nightmare of obscure settings, overly complex processes, and ugly/confusing interface. To be fair, I bank with a local credit union and so can't use the automatic bank reconciliation, which I see as removing a lot of the functionality from the program. Eventually I switched to Zoho Books and haven't looked back... although Zoho doesn't get much press I found it to have the depth of functionality of Xero with the ease-of-use and visually pleasing layout of Freshbooks.

Pros

- Built in budgeting software - Widely used by accountants and bookkeepers

Cons

- Steep learning curve for the non-professional - Tied to automatic bank feeds - Confusing support

JB
AvatarImg

John B.

Professional Training & Coaching, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

Almost A Home Run

Reviewed 9 years ago

Xero integrates nicely with many CRMs (that's up to the CRM), but it really shines in basic double-entry accounting, allowing you to match transactions like Quickbooks does but with a more streamlined interface. There are two huge problems (at least for me) that I've suggested they address: 1) the email that gets sent as a cover when you send an invoice to a customer is awful. Just black text...

Pros

See above for details.

Cons

See above for details.

GN
AvatarImg

Grant Nelson

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

Xero in Canada

Reviewed 12 years ago

I've been using Xero for about 18 months now - and likely one of the earliest users in Canada. While it was a bit of a learning curve at first to setup the system for Canada, we made the decision early on to use GIFI codes (standard account codes published by the Canada Revenue Agency). I really like the ability to "extend" the system - integration with Freshbooks means that our existing invoicing...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Craig F.

Information Technology and Services, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Xero logo

Xero

The monthly cost keeps going up, while losing key features

Reviewed 5 years ago

Xero was great in the beginning, because it gave us an affordable way to do accounting and run payroll. Running payroll allowed us to elect to file as an S-Corp and pay dividends to the owners, which resulted in tax savings over operating as a pass-through entity. Unfortunately, the monthly cost of Xero went up as features went away (as detailed above), so we switched to other accounting software for 2019.

Pros

Xero was good when we started using it in 2015. It bundled true double-entry accounting with payroll and tax filings for a reasonable price. Xero helped us find an accountant with Xero expertise. You can grant an accountant the ability to log in remotely, set up accounts, run reports, and file taxes. Xero seems to be capable of supporting larger and more complex organizations, though we haven't tested its full capabilities.

Cons

The user interface was only fair; some operations were not intuitive. Our main complaint is that Xero stopped doing payroll in 2018, so now you have to pay an additional fee to a payroll processor such as Gusto. The FreshBooks/Xero integration stopped working around 2017 (I don't know why; each company blames the other). Finally, for 2019, we would have to upgrade to a much more expensive monthly plan to get expense tracking and reimbursement features. Therefore, we stopped using Xero at the end of 2018.

SW
AvatarImg

Sean W.

Accounting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FreshBooks logo

FreshBooks

Easy to use!

Reviewed 6 years ago
Pros

This software is easy to use for the average business owner and integrates well with other accounting systems. Works well for small companies.

Cons

Too simple for an accounting software. Lacks some features you get with other accounting software's like Xero and QBO.

MC
AvatarImg

Mohamed C.

Education Management, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FreshBooks logo

FreshBooks

Unimaginably Easy Interface to manage Small Business

Reviewed a year ago

FreshBooks made it easy for freelancers and small business owners to get all their financial needs organized; their user-friendly interface filled with attention grabbing features, their well designed app and mainly the staff behind make it much better than the accounting tools in the market.

Pros

FreshBooks is noted for its user-friendly interface with plenty of features as far as invoices, payments, clients' order, time-tracking and many other financial assets. Though built for small businesses and freelancers, its Lite Plan comes with unlimited features, particularly, the number of invoices and reports to generate unlike Xero, in this context. Additionally, FreshBooks makes it easy for its users through their great customer service, a large number of third party integrations, step by step guides, which is again not affordable in its rivals' platforms.

Cons

Actually, their app crashes frequently, and the price is somehow high compared to what you get, unlike in Xero

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Alma B.

Internet, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FreshBooks logo

FreshBooks

A Fresh Way to Manage Your Books

Reviewed 5 years ago

By far the best bookkeeping software I have ever used. Xero, wave and other alternates on the market do not compare.

Pros

I love the simplicity, easy of use and automated reminders. I felt like the software offered bookkeeping, tax prep, and accounts receivables management all in one.

Cons

There were some limitations when handling unique billing circumstances that I found tricky to work with.

AR
AvatarImg

Verified reviewer

Accounting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

FreshBooks logo

FreshBooks

FreshBooks works for smaller freelancer style Business

Reviewed 6 years ago

Not the best small business Accounting software on the market, but not a fly by night organization either. For being new to the game compared to QB and Xero, has time to make improvements and catch up! :) B quality

Pros

Easy to use, price structure compared to Xero and QuickBooks was way better!!! I like how it runs in the cloud and not on a desktop. easy to use a laptop or an ipad with because it is cloud based.

Cons

Wasn't able to run all the reports that I would have liked that Quickbooks and Xero do, more extensive reports to compare business year to year....

Vendor response

Hey there, thanks for taking the time to share this review with us! FreshBooks is definitely a little different than other more traditional accounting softwares. FreshBooks is a single entry accounting software, so some of our features differ from other softwares. That being said, our team has been working hard to build new features and functionality into FreshBooks, including our recently added reports: General Ledger, Chart of Accounts and Trial Balance. All of the other reports in FreshBooks, including these, can be run for any date range needed. We're always happy to hear feedback so we can continue to improve, so thank you for your feedback! Please don't hesitate to reach out to us if there's anything we can assist with. ^DM

SS
AvatarImg

Sam S.

Marketing and Advertising, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FreshBooks logo

FreshBooks

When QB just isnt what you want

Reviewed 6 years ago
Pros

Awesome accounting software. Does what you need it too. Pretty self explanatory and intuitive. Easy to learn.

Cons

AS long as you dont need it to do anything crazy or lift a ton of weight, than you'll be okay. Otherwise check out Quickbooks or xero.

TW
AvatarImg

Tiam W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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FreshBooks logo

FreshBooks

Fantastic Book Keeping

Reviewed 8 years ago

I have used Freshbooks for around 5 years, really loved it. It is a super simple to use which is perfect for any productivity software, you don't get bogged down in using it. The time tracking facility is the best! I signed up and tried about 10 others, Freshbooks was the best for me. However, I have had to move on to Xero for I need more in-depth reports and an something that reconciles my bank accounts, invoices and expenses better. Still I would rather do my time tracking through Freshbooks for Xero does not have a in built time tracking system. But im not paying 2 subscriptions for both Freshbooks and Xero

Pros

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Cons

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Arvin P.

Information Technology and Services, 1-10 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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FreshBooks

Not really an accounting app

Reviewed 6 years ago
Pros

This is good for freelancers and small businesses. We were attracted to is because of their awards and very convincing customer reviews.

Cons

We can't recommend Freshbooks for serious business. It lacks the completeness of a full-featured accounting software like Quick Books Online and Xero. It doesn't support double entry accounting.

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Gary S.

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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FreshBooks

The Best Invoicing Software Around

Reviewed 6 years ago

Easy to use and very reliable invoicing software. Has just enough featured to work without overwhelming you with features you don't need. This is the go-to software if you need great invoicing software.

Pros

Easy to use and easy to navigate admin area. Makes it a breeze for creating invoices. Also supports recurring payments, which many other invoicing software does not offer. Freshbooks also offers a lot of 3rd party integrations to other software you may use, such as accounting and CRM integrations.

Cons

While they provide basic bookkeeping software, it is really underwhelming. They currently use single entry accounting methods which do not align with most other accounting software like Quickbooks or Xero.

AR
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Verified reviewer

Management Consulting, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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FreshBooks

Easier to just upgrade to a proper accounting solution

Reviewed 6 years ago
Pros

Look, for a micro business it is very easy to set up, get going, send invoices etc.

Cons

It does not have the app ecosystem around it that the other solutions like Xero, QBO, Sage etc. have. There is a reason that apps don't connect to it and that limits its potential.

Vendor response

Hey there, thank you for sharing your review of FreshBooks! FreshBooks has integrations with dozens of different apps, both direct and through third party connection apps. All of the apps that we integrate with can be found at https://www.freshbooks.com/integrations. If there's a particular integration you are looking for, our team would be happy to find out if we have an integration available, or pass the feedback along to our Integrations Team! We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

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Elvis Pua L.

Construction, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FreshBooks

Powerful Invoicing Services

Reviewed 2 years ago

In migrating from manual to computerized accounting system, freshbooks helps me to save my time in making a manual entries of expenses by uploading directly to expenses ledger. No need to make a multiple daily expenses entries.

Pros

It has the best and powerful invoicing services. Freshbooks fits for small/medium size construction business with few staff. With it's mobile application features, vendor's sales invoice can easily be uploaded to the system where ever you are. In terms of customer service supports, they are responsive and well knowledgeable about the system.

Cons

Limited user and client in lower subscriptions. Freshbooks should consider increasing the number of user and client in lower tier in which it will be more competitive to the other softwares like Quickbooks Online and Xero.

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Joshua M.

Management Consulting, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FreshBooks

Fantastic Cloud based accounting

Reviewed 8 years ago

Saves me hours of time in saving and reviewing expenses. Plus automated recurring invoices prompt me to bill recurring clients and get paid more regularly.

Pros

iPhone and iPad app is great allowing you to take photos of receipts and instantly enter and save your expense. Support is fast and helpful from actual people with timely responses to email. Easily create projects, time budgets and then generate invoices from time entries. Full colour/logo customization even on free plan. Integrate with lots of other helpful business apps - Basecamp, Google, Xero, etc. Easily add users as sub-contractors and create teams to track times and expenses.

Cons

Could be a little less expensive for the low-user plan...but still worth the cost for what it saves me in time.

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Merrilee Afton M.

Arts and Crafts, 1-10 employees

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  • Value for money
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FreshBooks

Freshbooks will change your life

Reviewed 8 years ago

Before Freshbooks, I had no system. I had spreadsheets for expenses, but never kept them up to date. Reciepts were chucked where ever, and usually lost. I created invoices in Word or Excel - generating them from scratch each time. Tax time was a nightmare. I was so disorganised that I usually ended up not claiming any expenses for my arts work because finding and recording all the info was too overwhelming. Freshbooks totally changed the way I saw managing my arts endeavours. In Freshbooks, I can quickly generate quotes, invoices, track time and expenses. It is so easy and so lovely to use that I can't believe anyone wouldn't want to use it.

Pros

-The iPad app is beautiful and allows you to snap photos of receipts, saving them straight to the cloud. -The people who work there are clearly awesome. -You can create projects with time budgets and generate invoices from time entries. -You can customise the colours and logos even on the free plan. -Freshbooks integrates with tons of other applications (Google Apps, Xero, Basecamp etc). -There are real people available to help you and they actually respond to emails! -You can add people as sub-contractors and create teams to track time/ projects/ billing.

Cons

no longer a 'forever free' option available, so you will have to pay to use after a month.

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Crystal S.

Marketing and Advertising, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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FreshBooks

Freshbooks is a great solution for Small or Solo Business Owners

Reviewed 7 years ago

Freshbooks is a great solution for small or solo business owners. It is an introduction into accounting for your business. It's best features are it's easy to use UI and the ability to take pictures of receipts from mobile phones. The most important feature for our business has been the ability to create a recurring payment quickly. Though, this ability is limited depending on the size of your plan. It is not a heavy weight accounting program like QuickBooks or xero, but it's a good alternative for smaller operations.

Pros

-easy to use -UI -Snapping pics of expenses -ability to auto bill clients

Cons

-not full accounting solution -limited number of clients you can auto-bill -mobile app sometimes malfunctions

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Craig F.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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FreshBooks

Good for time tracking and invoicing; barely functional for accounting

Reviewed 5 years ago

The original version of FreshBooks, which we started using in 2014, was great for time tracking and invoicing. Unfortunately, they decided to build a completely new web application to add accounting features. We migrated to the new version about two years ago, and it did not go well. The new version didn't add many useful features, and the time tracking app got worse (see above). We decided to try the accounting feature this year (2019) because Xero started getting more expensive and lost its payroll feature. We have found the FreshBooks accounting features to be barely usable, and we're struggling to find an accountant that will support FreshBooks.

Pros

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful. The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

Cons

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time. The accounting features are barely adequate, and the...

Vendor response

Hey Craig, thank you for taking the time to share this detailed review of FreshBooks. I'm sorry to hear that you've run into issues with our mobile app and the timer creating multiple timers (though that is by design). If you had specific suggestions or features that you'd like to see for the Accounting features or anything else in FreshBooks, our team would love to hear it! I have flagged your feedback to be heard by our Product Specialists directly, but if there's anything else our Support Team would be happy to capture that feedback. They can be reached at help@freshbooks.com or 1-866-303-6061 Monday through Friday, 8am-8pm EST. ^DM

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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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FreshBooks

No Two-Factor Authentication - Very bad overall security

Reviewed 5 years ago

Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years. Not having two-factor authentication is alarmingly bad because tens...

Pros

Ease of use and straightforward, simple interface. Easy invoicing.

Cons

Freshbooks lacks all of these industry standard security features: No Two-Factor Authentication at login. No IP address blocking to prevent certain IP addresses from logging in my account. No log/audit showing when I last logged in and out of the account. No forced internet timeout/log out when the account has been left untouched for a while. This is standard on other online accounting software and is used by most banks as a security feature.

Vendor response

Hey there, thank you for taking the time to share your review of FreshBooks. I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised. If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

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John B.

Professional Training & Coaching, 1-10 employees

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FreshBooks

Good, Just Not Quite Great

Reviewed 9 years ago

I'm using Freshbooks along with a significant competitor to them, also reviewed here. I'll reveal that in a minute after you've read the relevant pros and cons. What I really like about Freshbooks is 2 things. 1) When you send an invoice to a customer they get a really sweet-looking email as a cover for it with your logo and a quick summary as to what they will be seeing when the open the linked...

Pros

See details in the above review.

Cons

See details in the above review.

¿T
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¿¿nh T.

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FreshBooks

Good Good Good Good

Reviewed 7 years ago

Thanks for your detailed and insightful review! I wasn't aware of the expense reimbursement problem and that is a significant issue, one will want to keep an eye on in our next review update. Your insights on WePay are also likely to be helpful to prospective users, so thanks for taking the time to write all of that up! I agree with you that invoicing software serves a different purpose than accounting...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Steve S.

51-200 employees

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FreshBooks

Not for everyone, or even most...

Reviewed 9 years ago

I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally,...

Pros

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to. The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is: Automated invoice...

Cons

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected,...