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Xero vs Salesforce Sales Cloud Comparison

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Overview

Category Leaders

Xero is an award-winning online accounting software designed for small business owners and accountants, available on any...

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

7.50

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

2.8K

5

4

3

2

1

1.6K

796

225

60

80

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

9.9K

6.3K

1.5K

261

159

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love the app and gives me accounting on the go. Helps me track invoices and profits with ease.
The ease of use and reputation are by far the greatest part of this product. In addition to this, the range of potential integrations is fantastic.
Really easy to submit expenses, categorise them and check the progress of you submitted expense - super easy to do all from the app.

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Cons

There are no delivery notes/packing slips. They tout a "workaround" but be warned, it's exactly 10 extra clicks so it's really not an option if you need this feature.
Our main complaint is that Xero stopped doing payroll in 2018, so now you have to pay an additional fee to a payroll processor such as Gusto.
Changing accounting software from Xero is a horrible experience. They make it very difficult to pivot to other software.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last reviewa day ago

Key features

  • Total features173
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Management
  • Audit Trail
  • Auto-Dialer
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Batch Processing
  • Benefits Management
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Statements
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Delivery Management
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Dynamic Modeling
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • Fee Calculation & Posting
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Insurance Industry
  • For Legal Professionals
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Schools
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • Fund Management
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • Hourly Billing
  • Inbox Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-State
  • Nonprofits
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • Partial Payments
  • Patient Communications
  • Patient Management
  • Payment Collection
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Product Catalog
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receivables Ledger
  • Recommendations
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Sourcing Management
  • Spend Management
  • Staff Management
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Tax Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Training Management
  • Transaction History
  • Transaction Management
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • Total features192
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Management
  • Audit Trail
  • Auto-Dialer
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Batch Processing
  • Benefits Management
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Statements
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Delivery Management
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Dynamic Modeling
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • Fee Calculation & Posting
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Insurance Industry
  • For Legal Professionals
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Schools
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • Fund Management
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • Hourly Billing
  • Inbox Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-State
  • Nonprofits
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • Partial Payments
  • Patient Communications
  • Patient Management
  • Payment Collection
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Product Catalog
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receivables Ledger
  • Recommendations
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Sourcing Management
  • Spend Management
  • Staff Management
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Tax Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Training Management
  • Transaction History
  • Transaction Management
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations1470
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net
  • Total integrations1316
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

AvatarImg
AvatarImg

Hannes O.

Wholesale, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

No After-sales Support - South Africa

Reviewed 6 months ago

The transition from Quickbooks to XERO took almost 3 months after which the system was not very user friendly at all. Getting a hold of somebody to help us was a nightmare, and the attitude of the support staff left a lot to be desired.

Pros

Financial reporting is good.Custom reports are good.

Cons

1. No after-sales support.2. No after-sales support.3. No after-sales support.4. No after-sales support.5. No automation with statements.6. No batch tracking7. No after-sales support.8. No after-sales support.9. No after-sales support.10. Not user-friendly for sales & administrative staff.

AR
AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

Simple and clear cut accounting management software

Reviewed 6 years ago
Pros

Very simple and clear cloud based software with multiple API linkages that make it easy to sync across different platforms and track sales figures.

Cons

Some advance features such as COGS recognition methods are inadequate, compared to other software such as Autocount. Customization is not as flexible as well.

PJ
AvatarImg

Pia J.

Education Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Xero logo

Xero

Easy accounting with Xero!

Reviewed 7 years ago

Started using Xero as the international version of another popular online accounting tool we looked at, did not support integration with any of the apps we were using to run our business. Xero offers seamless integration with ARLO Training & Event Software saving us hours an each day. For non-finance people, it's quite easy to understand and to use but still robust enough to keep our Accountant happy. Reporting is generally good but not the best for reporting on sales commissions. Definitely, a recommend for small businesses who need to work fast and efficiently.

Pros

Fast and easy to use.

Cons

Limited sales commissions reporting (tracking)

SR
AvatarImg

Sarah R.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Simple, hassle-free accounting

Reviewed 5 years ago

Saves a phenomenal amount of time compared to other market alternatives.

Pros

Bank feeds and automation, integration with other software. Being able to attach files directly to bills for audit purposes. It's a true paper-free system.

Cons

Recent changes to menus and new sales/bills formats.

DK
AvatarImg

Daryl K.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero make accounting very easy even if you're a newbie.

Reviewed 6 years ago

Xero is for me the best alternative /competitor for QuickBooks. Love the smoothness and the features are flawless. I got to try out the trail version and I'm impressed at what the capabilities are. Good recommendation for accounting in the cloud.

Pros

- Best advantage above some other great cloud accounting systems is the multi currency feature - Great invoicing features: send automated invoice reminders, customize templates, bulk invoicing. - Inventory: Bulk import, best seller tracking, untracked and tracked items. - Connect Apps to increase effective accounting, inventory management or sales.

Cons

- Some like cloud based systems, others don't. Thing is you have to have an internet connection in order to work. - For enterprise purposes, you might look for a more advanced system. But this software covers almost every aspect of running a good business.

LN
AvatarImg

Lourine N.

Insurance, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Xero for AP and AR Automation

Reviewed 6 months ago

With Xero, it has been remarkable to carry out accounting procedures without involving manual processes.

Pros

Xero gives me the ability to eradicate manual accounting tasks via automation of processes such as AP and AR.

Cons

I rarely encounter issues on Xero cloud app, but my iOS doesn’t produce all features available on cloud-based solution.

VS
AvatarImg

Varun S.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

The best cloud accounting software!

Reviewed 3 years ago

Highly positive. The product is excellent and getting better. Xero is expanding its team in Canada and hopefully the product will become more "localized" with time.

Pros

Very user friendly Very stable Cash coding Zapier integration API integration with other apps

Cons

Customization for Canadian market Sales tax modules for Canadian market

AR
AvatarImg

Verified reviewer

Furniture, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Xero logo

Xero

Simple, but a bit oversimplified

Reviewed 5 years ago

Positive, but they often have down times. Random glitches, which can get annoying

Pros

The fact that it can integrate with Salesforce was the key selling point for us.

Cons

The integration with Salesforce happens through third party bits of software, like Breadwinner, which require a considerable investment to set-up initially. The reports are not nearly as comprehensive and flexible as other accounting softwares, but cater for all small business needs.

GS
AvatarImg

George S.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Xero logo

Xero

Excellent accounting software

Reviewed 7 years ago
Pros

Clean, sleek and intuitive user interface. Lots of features without making the system complex. Fantastic integration with the bank.

Cons

Because it's cloud based there are certain disadvantages to non-cloud based accounting packages. Might not be suitable for ALL kinds of businesses.

AvatarImg
AvatarImg

Nathaniel L.

Insurance, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Turned my Garage business Into the real thing

Reviewed 3 years ago

Amazing, being able to access my accounts from anywhere in the world with an internet connection has changed the way I do business

Pros

ALL of my small businesses accounting needs are all in one convenient place.

Cons

Cloud hosting makes me somewhat worried about my security

aK
AvatarImg

anil K.

Information Technology and Services, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero is a powerful online accounting software solution. Run things smoothly,

Reviewed a year ago

overall good for me to be easy to use

Pros

Bank transactions automatically and we can Manage our finances in a real time and no issue

Cons

See details of a customer’s or supplier’s sales, invoices, and payments in one application

AvatarImg
AvatarImg

Bryant A.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Best in class

Reviewed 5 years ago

I recommend as the software for most of my clients in my practice

Pros

It's beautiful and easy to use. It's innovative bank feed and reconciliation features are the best.

Cons

Not much to say about negatives. It works best on cloud

AR
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Verified reviewer

Human Resources, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Xero

For a nonfinancial person, I found Xero very easy to use and navigate

Reviewed 6 years ago

Easy to navigate; cloud based so easily accessible.

Pros

Simple, clean and uncomplicated with great functionality. Great reporting features. We have had excellent support from our Xero partner.

Cons

The payroll module is less user friendly. Have found it more difficult to navigate. But overall the pros definitely outweigh the cons

AR
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Verified reviewer

Financial Services, self-employed

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Xero

Zero or zero

Reviewed a year ago
Pros

Cloud makes this simple to access from many sites

Cons

Cloud also means you can’t work offline which can be a real pain

MD
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Michael D.

Accounting, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Xero Cloud Accounting

Reviewed 3 years ago

I have used Xero cloud accounting since they launched in the UK around 2012, it is in my opinion the best cloud accounting platform for small businesses.

Pros

The ease of connecting your business bank account and quickly getting your financial and business data in order.

Cons

The payroll module is functional and great for smaller businesses, however other more specialist payroll software providers are better suited to managing larger payrolls.

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Paul E.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Simple to use visually appealing

Reviewed 2 years ago

Keeps all of my accounts, expenses and projects in one place

Pros

I'm no accountant, but I found it simple and intuitive to use straight out the box

Cons

No sales order processing module. Would be so much better if you could part invoice an order

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Tiago P.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Great Product, poor support.

Reviewed 8 years ago

I have been using Xero for a number of months after moving away from KashFlow. The product that Xero offers and pricing is great, sadly I wish there was more to say about their customer service. To contact customer support this can only be via email which raises a ticket, they assure you a response with 24 hours but this is regularly not met. If you phone through to their offices they say they have no inbound numbers they can transfer you to. Being stuck without access to the system because of an issue with a payment has left me sat around twiddling my thumbs. Not impressed. If your self sufficient then I recommend this product, if you need a helping hand no and again - I would not recommend Xero.

Pros

Great cloud based accounting product

Cons

Poor customer support, lengthy email only support.

AR
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Verified reviewer

Accounting, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Excellent choice!

Reviewed 5 years ago

So far, I am most pleased with this cloud-based software!

Pros

This software is very intuitive and easy to use. The support is outstanding, generally receiving responses within 2-4 hours.

Cons

It would be great to have more customizable options for invoice templates.

MK
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Mehdi K.

Accounting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Overall, Xero is a highly-rated cloud-based accounting software that has received positive reviews f

Reviewed a year ago

Xero is a highly-rated cloud-based accounting software that offers robust features and automation capabilities. Its user-friendly interface and mobile accessibility have been praised by users, while experts have appreciated its integration with third-party apps and value for money. Some users have reported frustration with the limited customer support options and lack of customizability. Overall, Xero appears to be a solid choice for small and medium-sized businesses looking for a modern, cloud-based accounting software.

Pros

Cloud-based: Xero is a cloud-based accounting software, which means that users can access their financial data from anywhere with an internet connection.

Cons

Limited customer support: Some users have expressed frustration with Xero's customer support options, particularly with regards to the lack of phone support.

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Ric T.

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Best cloud accounting software

Reviewed 6 years ago

Got the Accounting under control for a good price without the need to install software!

Pros

So easy to use, very user friendly. Great functionality, very powerful software if you use all the reports etc...

Cons

There's only one thing I would need that isn't currently available and that is a way to accommodate accrued sales

GM
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Gareth M.

Wholesale, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Xero

Mostly useful cloud based accounting software.

Reviewed 6 years ago

Cloud based, so I can work on my accounts where ever I am.

Pros

Bank feeds make it easy to reconcile bank statements. Cloud based so I can work anywhere, and my accountant can log in and do what they need to do.

Cons

Some of the user interface is garbage. I heard it has been designed by accountants. They should have enlisted some small business users to give feedback on how a small business would use it. I give feedback, but nothing changes... Can be frustrating to encounter the same difficulties, report them to support to get them fixed and then encounter the same problem 12 months on... There is a mobile app, but I find it next to useless.

DP
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Darlene P.

Accounting, 10,001+ employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Xero

The best cloud-based accounting software for your business

Reviewed a year ago
Pros

Xero is available in desktop and mobile, it has a user-friendly interface. Helps us to save cost as other cloud based accounting softwares are way to costly than Xero plus it has a time-saving features that are mostly needed for businesses

Cons

Although Xero is much cheaper than other cloud-based accounting softwares, it is still costly for some. Also

CP
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CONG P.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Best accounting software

Reviewed 5 years ago
Pros

Xero has helped me a lot to keep track of my sales and expenses.

Cons

Great software. I haven't found a downside since using it so far.

QN
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Quincy N.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Making accounting simplified and easy to navigate