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Xero vs Salesforce Sales Cloud Comparison

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Overview

Category Leaders

Xero is a cloud-based small business accounting software with tools for managing invoicing, bank reconciliation, inventory,...

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

12

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

2.4K

5

4

3

2

1

1.4K

670

206

59

78

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

9.5K

6.1K

1.4K

259

154

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love the app and gives me accounting on the go. Helps me track invoices and profits with ease.
The ease of use and reputation are by far the greatest part of this product. In addition to this, the range of potential integrations is fantastic.
Really easy to submit expenses, categorise them and check the progress of you submitted expense - super easy to do all from the app.

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Cons

There are no delivery notes/packing slips. They tout a "workaround" but be warned, it's exactly 10 extra clicks so it's really not an option if you need this feature.
Our main complaint is that Xero stopped doing payroll in 2018, so now you have to pay an additional fee to a payroll processor such as Gusto.
Changing accounting software from Xero is a horrible experience. They make it very difficult to pivot to other software.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features173
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Auto-Dialer
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Batch Processing
  • Benefits Management
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contingency Billing
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Core Accounting
  • Correlation Analysis
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Statements
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Dynamic Modeling
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • FAQ
  • Fee Calculation & Posting
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Religious Organizations
  • For Restaurants
  • For Sales Teams/Organizations
  • For Schools
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • Hourly Billing
  • Inbox Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-State
  • Nonprofits
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Order Management
  • Order Processing
  • Order Tracking
  • Overpayment Processing
  • Overrun Reporting
  • Partial Payments
  • Patient Communications
  • Patient Management
  • Payment Collection
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Product Catalog
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Receivables Ledger
  • Recommendations
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Sourcing Management
  • Spend Management
  • Staff Management
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Supplier Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Tax Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Training Management
  • Transaction History
  • Transaction Management
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML/RSS
  • Total features207
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Auto-Dialer
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Batch Processing
  • Benefits Management
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contingency Billing
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Core Accounting
  • Correlation Analysis
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Statements
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Dynamic Modeling
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Exception Reporting
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • FAQ
  • Fee Calculation & Posting
  • Field Sales Management
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Religious Organizations
  • For Restaurants
  • For Sales Teams/Organizations
  • For Schools
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • General Ledger
  • Goal Management
  • Graphical Data Presentation
  • Hourly Billing
  • Inbox Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Scheduling
  • Key Performance Indicators
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-State
  • Nonprofits
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Order Management
  • Order Processing
  • Order Tracking
  • Overpayment Processing
  • Overrun Reporting
  • Partial Payments
  • Patient Communications
  • Patient Management
  • Payment Collection
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Product Catalog
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Receivables Ledger
  • Recommendations
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Role-Based Permissions
  • Routing
  • Safety Management
  • Sales Activity Management
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Sourcing Management
  • Spend Management
  • Staff Management
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Supplier Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Tax Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Training Management
  • Transaction History
  • Transaction Management
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML/RSS

Integrations

  • Total integrations1265
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1318
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

Simple and clear cut accounting management software

Reviewed 5 years ago
Pros

Very simple and clear cloud based software with multiple API linkages that make it easy to sync across different platforms and track sales figures.

Cons

Some advance features such as COGS recognition methods are inadequate, compared to other software such as Autocount. Customization is not as flexible as well.

PJ
AvatarImg

Pia J.

Education Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Xero logo

Xero

Easy accounting with Xero!

Reviewed 6 years ago

Started using Xero as the international version of another popular online accounting tool we looked at, did not support integration with any of the apps we were using to run our business. Xero offers seamless integration with ARLO Training & Event Software saving us hours an each day. For non-finance people, it's quite easy to understand and to use but still robust enough to keep our Accountant happy. Reporting is generally good but not the best for reporting on sales commissions. Definitely, a recommend for small businesses who need to work fast and efficiently.

Pros

Fast and easy to use.

Cons

Limited sales commissions reporting (tracking)

SR
AvatarImg

Sarah R.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Simple, hassle-free accounting

Reviewed 4 years ago

Saves a phenomenal amount of time compared to other market alternatives.

Pros

Bank feeds and automation, integration with other software. Being able to attach files directly to bills for audit purposes. It's a true paper-free system.

Cons

Recent changes to menus and new sales/bills formats.

DK
AvatarImg

Daryl K.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero make accounting very easy even if you're a newbie.

Reviewed 5 years ago

Xero is for me the best alternative /competitor for QuickBooks. Love the smoothness and the features are flawless. I got to try out the trail version and I'm impressed at what the capabilities are. Good recommendation for accounting in the cloud.

Pros

- Best advantage above some other great cloud accounting systems is the multi currency feature - Great invoicing features: send automated invoice reminders, customize templates, bulk invoicing. - Inventory: Bulk import, best seller tracking, untracked and tracked items. - Connect Apps to increase effective accounting, inventory management or sales.

Cons

- Some like cloud based systems, others don't. Thing is you have to have an internet connection in order to work. - For enterprise purposes, you might look for a more advanced system. But this software covers almost every aspect of running a good business.

VS
AvatarImg

Varun S.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

The best cloud accounting software!

Reviewed 2 years ago

Highly positive. The product is excellent and getting better. Xero is expanding its team in Canada and hopefully the product will become more "localized" with time.

Pros

Very user friendly Very stable Cash coding Zapier integration API integration with other apps

Cons

Customization for Canadian market Sales tax modules for Canadian market

GS
AvatarImg

George S.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Xero logo

Xero

Excellent accounting software

Reviewed 5 years ago
Pros

Clean, sleek and intuitive user interface. Lots of features without making the system complex. Fantastic integration with the bank.

Cons

Because it's cloud based there are certain disadvantages to non-cloud based accounting packages. Might not be suitable for ALL kinds of businesses.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Furniture, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Xero logo

Xero

Simple, but a bit oversimplified

Reviewed 4 years ago

Positive, but they often have down times. Random glitches, which can get annoying

Pros

The fact that it can integrate with Salesforce was the key selling point for us.

Cons

The integration with Salesforce happens through third party bits of software, like Breadwinner, which require a considerable investment to set-up initially. The reports are not nearly as comprehensive and flexible as other accounting softwares, but cater for all small business needs.

AvatarImg
AvatarImg

Nathaniel L.

Verified reviewer

Insurance, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Turned my Garage business Into the real thing

Reviewed 2 years ago

Amazing, being able to access my accounts from anywhere in the world with an internet connection has changed the way I do business

Pros

ALL of my small businesses accounting needs are all in one convenient place.

Cons

Cloud hosting makes me somewhat worried about my security

aK
AvatarImg

anil K.

Information Technology and Services, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero is a powerful online accounting software solution. Run things smoothly,

Reviewed 2 months ago

overall good for me to be easy to use

Pros

Bank transactions automatically and we can Manage our finances in a real time and no issue

Cons

See details of a customer’s or supplier’s sales, invoices, and payments in one application

AvatarImg
AvatarImg

Bryant A.

Verified reviewer

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Best in class

Reviewed 4 years ago

I recommend as the software for most of my clients in my practice

Pros

It's beautiful and easy to use. It's innovative bank feed and reconciliation features are the best.

Cons

Not much to say about negatives. It works best on cloud

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Human Resources, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Xero logo

Xero

For a nonfinancial person, I found Xero very easy to use and navigate

Reviewed 5 years ago

Easy to navigate; cloud based so easily accessible.

Pros

Simple, clean and uncomplicated with great functionality. Great reporting features. We have had excellent support from our Xero partner.

Cons

The payroll module is less user friendly. Have found it more difficult to navigate. But overall the pros definitely outweigh the cons

MD
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Michael D.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Xero Cloud Accounting

Reviewed 2 years ago

I have used Xero cloud accounting since they launched in the UK around 2012, it is in my opinion the best cloud accounting platform for small businesses.

Pros

The ease of connecting your business bank account and quickly getting your financial and business data in order.

Cons

The payroll module is functional and great for smaller businesses, however other more specialist payroll software providers are better suited to managing larger payrolls.

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Paul E.

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Simple to use visually appealing

Reviewed 6 months ago

Keeps all of my accounts, expenses and projects in one place

Pros

I'm no accountant, but I found it simple and intuitive to use straight out the box

Cons

No sales order processing module. Would be so much better if you could part invoice an order

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Tiago P.

Verified reviewer

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Great Product, poor support.

Reviewed 7 years ago

I have been using Xero for a number of months after moving away from KashFlow. The product that Xero offers and pricing is great, sadly I wish there was more to say about their customer service. To contact customer support this can only be via email which raises a ticket, they assure you a response with 24 hours but this is regularly not met. If you phone through to their offices they say they have no inbound numbers they can transfer you to. Being stuck without access to the system because of an issue with a payment has left me sat around twiddling my thumbs. Not impressed. If your self sufficient then I recommend this product, if you need a helping hand no and again - I would not recommend Xero.

Pros

Great cloud based accounting product

Cons

Poor customer support, lengthy email only support.

AR
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Anonymous Reviewer

Verified reviewer

Accounting, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Excellent choice!

Reviewed 4 years ago

So far, I am most pleased with this cloud-based software!

Pros

This software is very intuitive and easy to use. The support is outstanding, generally receiving responses within 2-4 hours.

Cons

It would be great to have more customizable options for invoice templates.

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Ric T.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Best cloud accounting software

Reviewed 5 years ago

Got the Accounting under control for a good price without the need to install software!

Pros

So easy to use, very user friendly. Great functionality, very powerful software if you use all the reports etc...

Cons

There's only one thing I would need that isn't currently available and that is a way to accommodate accrued sales

GM
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Gareth M.

Wholesale, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Xero

Mostly useful cloud based accounting software.

Reviewed 5 years ago

Cloud based, so I can work on my accounts where ever I am.

Pros

Bank feeds make it easy to reconcile bank statements. Cloud based so I can work anywhere, and my accountant can log in and do what they need to do.

Cons

Some of the user interface is garbage. I heard it has been designed by accountants. They should have enlisted some small business users to give feedback on how a small business would use it. I give feedback, but nothing changes... Can be frustrating to encounter the same difficulties, report them to support to get them fixed and then encounter the same problem 12 months on... There is a mobile app, but I find it next to useless.

CP
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CONG P.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Best accounting software

Reviewed 4 years ago
Pros

Xero has helped me a lot to keep track of my sales and expenses.

Cons

Great software. I haven't found a downside since using it so far.

QN
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Quincy N.

Retail, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Making accounting simplified and easy to navigate

Reviewed a year ago

Excellent experience so far! I switched from Quickbooks and never turned back

Pros

The software has been crucial for the operation of my small business, it connects with Shopify sales very well and the reporting functions allows me to track sales and profitability easily. It also makes it easy for tax time.

Cons

N/A - every function has been great and no dislikes as yet

DM
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Doug M.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Very easy to learn and even easier to use. Includes some nice features that QuickBooks does not.

Reviewed 5 years ago
Pros

Inventory tracking and cost tracking is built in. Other accounting software usually charges extra for this feature, Xero does not. The reconciliation is extremely easy, even for a novice. You literally can't make mistakes because the software won't let you. Very nice for a small business owner who can't afford a bookkeeper, or simply wants to manage the books themselves. Reporting is very simple and the reports are extremely useful come tax season.

Cons

The way it deals with sales tax. When creating invoices and quotes it is sometimes very easy to forget to add sales tax, or to add it incorrectly due to the amount of options available. This burden can be lessened by making sure you add items to inventory, it is still something that needs to be carefully watched.

TG
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Tori G.

Health, Wellness and Fitness, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Xero

xero

Reviewed 4 years ago
Pros

online cloud based accounting. digital is the new thing

Cons

the fear of being hacked with money is more real

AR
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Abdelaziz R.

Telecommunications, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Xero

Great platform for businesses and easily allows you to manage sales and transactions!

Reviewed 3 months ago
Pros

Works perfectly for any business, can track all transactions, sales, and includes double-entry accounting!

Cons

Can be difficult to navigate, ease of use could be improved.

NP
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Nabeelah P.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Xero

Making software functional and pretty

Reviewed 5 years ago
Pros

Xero possibly has the best customer service of all, this is where they are really winning. Xero has tons of free quality content and videos with tips and training for business owners and accountants alike. They organise regular meet ups where you can discuss issues and opportunities with your peers. Being apart of the Xero family makes me feel like i am in the "cool club" in high school, only we're cool nerds. If you are the less-bookish accountant and the more customer-oriented fun accountant then this is definitely your type of software.

Cons

Difficult to get older clients who are used to invoice books and cheque books to switch over to cloud accounting. (con not exclusive to Xero) If you are switching over from another cloud system, it can take a few hours to get used to the software/app's functions.

KG
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Karen G.

Food & Beverages, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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